Ana Elena Ortega Troncoso has over 10 years of experience in business systems analysis and IT support roles. She currently works as a Business Systems Analyst for Finance Support at Flextronics, where she provides support for Flextronics' global Baan finance application and has expertise in Baan ERP modules, SQL, and HTML. Previously she held roles as a Business Systems Analyst for IT Support and as a Helpdesk Agent and IT Buyer at Flextronics, supporting various applications. She has a Computer Systems Engineering degree and an MBA.