Michael Timm has extensive experience in various roles within the hospitality industry such as water park manager, rooms operations intern, life guard, kitchen worker, and hotel front desk worker. He has a bachelor's degree in Hotel Restaurant and Tourism Management from University of Wisconsin-Stout with a 3.89 GPA and is graduating in December 2015. His experience includes resolving guest and employee relations issues, implementing policies and procedures, managing employee schedules, and understanding business systems. He is proficient in hospitality leadership, situation analysis, and value chains.

1. Michael Timm
(920)698-6952, Timmmike89@yahoo.com
425 Huron Avenue, Sheboygan, Wisconsin
Significant Experience
Water Park Manager May 2015-Jan 2016
Metropolis Resort and Conference Center
 Resolving guest and employee relation issues
 Resolving sexual harassment issues
 Training of employees on policies and procedures
 Management of employee schedules
 Understanding of pool chemical and pump systems
 Developing of overall employee cleaning duties and procedures
 Understanding of business checkbooks and purchase orders
Rooms Operations Intern June 2014-August 2014
Marriott International Hotels
 Excelling with the ins and outs of a Rooms Operations department in a full-service hotel
 Highly functioning of each position in the department
 Performing the role of shift leader and understanding the responsibilities that comes with
that role
 Increasing my hospitality know-how
Life Guard, Kitchen Worker, and Hotel Front Desk February 2014-Present
Metropolis Resort and Conference Center
 Understanding of PMS and POS systems
 Understanding of proper kitchen flow of high volume times
Waterpark Supervisor November 2012-September
2013
Kalahari Resorts and Convention Center
 Implementing guest and employee relations
 Executing conflict resolution methods
 Using critical thinking to fix problems
 Performing bio hazard clean-up and bio hazard risk assessment
Life Guard May 2012-November 2012
Kalahari Resorts and Convention Center
 Introduced me to the field of hospitality
Education
University of Wisconsin-Stout, Wisconsin’s Polytechnic University, Menomonie, WI (2013-
Present)
Bachelor of Science in Hotel Restaurant and Tourism Management, 3.89 GPA
December 2015 Graduate
**Chancellor’s Award for Academic Excellence (5 time recipient) **
RelatedCoursework (3.8 GPA)
Completed Coursework
- Corporate and Managerial Accounting - Hospitality Employee Relations
- Hospitality Professionalism - Lodging Systems

2. - Marketing and Sales - Hospitality Facilities Management
- Quantity Food Production - Foodservice and Cost Control
- Yield Management - Diversity Management
- Law and Liability - Management strategies
- Security & Risk Management - Strategic Decision Making
Organizations
Previous Member, Boy Scouts of America (2003-2010)
Member, Tau Sigma National Honor Society
Member, Kalahari Golden Hand Club
Other RelatedSkills
 Highly receptive to learning new methods, techniques, and procedures
 Hospitality leadership-taking hold of situations and making those around me hospitality
leaders
 Portuguese and Spanish conversational skills-international social tourism travel
 Situation analysis-finding the issue, finding a solution, implementing the solution, and
evaluating the effectiveness of the solution
 A good understanding of creating operational and organizational value chains
 An educated understanding of wines