Vanessa Sewell has over 5 years of experience in customer service roles. She has worked as a customer service representative for CBSI Telecommunications Answering Service, Verizon Wireless through Alorica, and interned twice at WGAA 1340 Radio Station. Currently, she is pursuing a Communications degree from Walden University online and holds a high school diploma from Cedartown High School in Georgia. She provides five references from past employers and colleagues.

1. Vanessa Sewell
vanessa_sewell@yahoo.com
Cell: (706)506-1498
Secondary Number: (706)506-2187
Professional Experience
CBSI TELECOMMUNICATIONS ANSWERING SERVICE
MARRIETTA,GEORGIA
UNITED STATES
CUSTOMER SERVICE REPRESENTATIVE
AUGUST 2015-PRESENT
 Receivinginboundcalls
 Making outboundcalls/DispatchingforEmergencyServices
 TakingmessagesforDoctors’offices,Lawyers’offices,etc.
 ProvidingAccurate informationforContractedCompanies
 MaintainingAHT
 Providingqualitycustomerservice and professionalismtocustomers
 Interactive Voice Response
UNITED HEALTHCARE OF ATLANTA(WIPRO)
ATLANTA,GEORGIA
UNITED STATES
DATA LOADING ANALYST
NOVEMBER 2015-MARCH 2016 (contract)
 Fee Scheduling
 Credentialing
 LoadinginformationforMedicaid,Medicare, andothercommercial contracts
 Uploadinglinesof businessintoUnitedHealthcare systems
 Verifyingprovider’sinformationinNetworkDatabase
 WorkingwithDelegatedEntities
VERIZON WIRELESS(ALORICA)
KENNESAW,GEORGIA
UNITED STATES
CUSTOMER SERVICE/ASSUMPTION OF LIABILITY REPRESENTATIVE
JANUARY 2015-AUGUST 2015 (contract)
 Receiving inbound calls
 Billing/Payments and Sales
 Interactive Voice Response
 Proper Outsourcing
 Combining customer accounts
 Completing Credit Checks
 Providing Tier 1 Technical Support
 Maintaining AHT

2. WGAA 1340 RADIO STATION
CEDARTOWN,GEORGIA
UNITED STATES
INTERN,
MAY 2012-AUGUST 2012
MAY 2013-AUGUST 2013
 MonitoringProductionFlow
 OperatingControl Boards
 ReceivingInboundCalls
 Streaminglive feed
 RecordingInformation
Education
CEDARTOWN HIGH SCHOOL
CEDARTOWN GEORGIA,
UNITED STATES
High School Diploma, May 2011
Member of the Cedartown High School Marching Band-Color Guard
August2009-May 2010 and August 2010-May2011
Member of Environmental Club, August 2008-May 2009
Member of SADD (Students Against Destructive Decisions, August 2010-May 2011
Member of Honor Choir August 2007- May 2008 and August 2008-May 2009
Member of Drama Club August 2008-May 2009 and August 2009-May2010
ALBANYSTATE UNIVERSITY
ALBANY GEORGIA,
UNITED STATES
AUGUST 2011- MAY 2013
Mass Communications MajorCandidate
Event Promoter at Head Opm, August 2011-May 2013
Member of the Anointed ASU Gospel Choir, August 2011- April 2012
KENNESAWSTATE UNIVERSITY
KENNESAW GEORGIA,
UNITED STATES
AUGUST 2013-DECEMBER 2014
CommunicationsMajor Candidate

3. WALDEN UNIVERSITY, online
JANUARY 2015-PRESENT
CommunicationsMajor Candidate
Additional Skills
 Skilled in Microsoft Office (Word, Outlook, Excel, PowerPoint)
References
Cheryl (CBSI Telecommunications)
770 363 6854
Desmond Johnson (Operations Manager- Alorica)
315 567 3462
Frank Burgess (Station Manager-WGAA Radio Station)
770 748 1430
Tamara Williams (Consultant/Owner- Project of Providence)
678 348 0832
Synetta Whatley (MaryKay Consultant)
770 546 4698