Darrell K. Francis has over 5 years of experience in customer service roles across several industries including banking, telecommunications, and retail. He has a proven track record of providing excellent customer service and sales while working for companies such as Wells Fargo, Teleperformance, Comcast, Best Buy Mobile, Tommy Hilfiger Kids, and Nike Factory Store. Francis has strong technical, leadership, and people skills. He holds an Associate's Degree in Engineering from Broward College.

1. 10890 40th St Sunrise, Fl 33351
(954) 867-4328
darrell_francis93@yahoo.com
DARRELL K. FRANCIS
SKILLS & ABILITIES Great People Skills
Leadership
Customer Service Experience
Retail Experience
Banking Experience
Cash Handling Experience
Technical/Computer Skills
EXPERIENCE WELLS FARGO
02/2015-03/2016
Responsible for maintaining and balancing a cash drawer.
Processes customer transactions within established
guidelines. Identify and makes sales referrals, recommend
alternate channels, cross-sells bank services and products for
Wells Fargo partners, provides excellent customer service.
Safe deposit, merchant/vault, ATM processing, bonds and
coupons, foreign currency and night drop.
TELEPERFORMANCE
02/2014 – 12/2014
Responsible for all customer inquiries and questions provide excellent
customer service at all times follow up to customer inquiries by taking
specific action in a timely manner troubleshoot equipment and system
problems exercise retention efforts when needed.
COMCAST
07/2013 – 11/2013
Communicate effectively with customers to inform them
of the features, benefits, and use of all products and services.
Educate and assist them on their purchase decision and offer the best
possible technology solution to meet their needs.
BEST BUY MOBILE
11/2012 – 02/2013

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Finding out the needs of customers and supplying them with the best mobile
product. Selling mobile products.
TOMMY HILFIGER KIDS
10/2011 – 07/2012
Cashier. Sales lead, helping employees with tasks making sure they get the
job done.
NIKE FACTORY STORE
03/2011 – 07/2011
Sales lead, helping employees with tasks making sure they get the job done.
Team member, helping other employees get projects done. Selling Nike
products that best suite customers.
EDUCATION BROWARD COLLEGE – DAVIE, FL – ASSOCIATES DEGREE
GPA: 3.0 Major: Engineering
PIPER HIGH SCHOOL – SUNRISE, FL – HIGH SCHOOL DIMPLOMA
GPA: 3.4