2. Question One:
As residents of West Parade were you aware
that there was a hostel on the street?
The fact that 100% of residents were
aware that there was a hostel on the
Feedback street can indicate a good thing or a
0% bad.
It could be good if all residents knew
about the hostel because of positive
Yes
reasons, however all residents could
No be aware of the hostel as a result of
100%
occurrences in the past.
3. Question Two:
How do you feel about this hostel?
• Indifferent
• Happy to hear it is here • If the clients are good and residents
• As long as it stays as it is and neighbours and clients are positive
• Absolutely fine about their experience of support from the
• Doesn’t seem a very appropriate hostel
location • This is positive overall
• Positive • Quite happy with the arrangement
• Provides a useful service • Very supportive of it
• Fine • No problems at all now, in the past on
• Ok occasion some problems with
• No opinion noise, music etc..
•Good for somewhere for young girls to • Very positive residents are friendly and
go staff seem to do a good job, good
4. Question Two:
Response's from question two are varied;
however mostly positive. Resident’s have
suggested that there has been trouble in the
past but little now. Some residents have said
they do not think the hostel is a very
appropriate location whereas others have
said they are very supportive. To make a
conclusion of the feedback from question two
I would say that the feelings vary from each
resident and their own experiences with
clients and staff of the hostel. Some residents
have been living on the street for years and
will have seen the varying residents whereas
some have been here not as long and may
not have seen or heard as much as others.
5. Question Three:
Do you feel the clients are happy and
friendly?
Other
Feedback
16%
• With changing
Yes
21% No clients don’t always
5%
58% Sometimes know
Other
•Haven’t met anybody
•Varies with clients
The highest percentage of feedback on question three is sometimes.
This indicates that the residents of West Parade have had varied
encounters with clients of Archway Housing Project. It also indicates
that it depends on which individual they came across – as one resident
said ‘varies with clients’. To conclude an answer from question three I
would say that residents are not always aware of who lives within the
hostel but most agree clients are happy and friendly however
depending on the client.
6. Question Four:
Do you feel that because there is a hostel on the street
there’s likely to be more trouble?
Other
Feedback
11% • Possibly when boys
Yes from hostels were
45% visiting
No
44%
Other • There has been trouble
in the past which
effected residents.
The highest percentage of results for question four is not haspositive as
Recently it so not been
the rest as it indicates residents believe as a result of the hostel there is
an issue
likely to be more trouble. However it is closely followed by no, which is a
positive sign as nearly half of residents believe the hostel doesn’t have
a negative impact on the streets crime. Some residents have claimed
there was trouble in the past but recently there hasn’t been an issue. To
make a conclusion on this feedback I would say residents believe it is
possible for the street to have more trouble as a result of the hostel but
7. Question Five:
If yes to the previous question why is this?
• It is occasionally noisy at night which I attribute to the hostels
residents and their friends
• Seen police cars couple of times to pick up hostel residents
• Some of the people
• Friends of hostel don’t look very trustworthy
•There has been the odd altercation on the street over the years last
couple of years
•All seems quieter now the boys hostel around the corner has closed
•There were problems in the past but none in recent years
•Depends on the clients and hostel management and visitors to clients
•Has closure of male hostel made a difference?
•It has attracted young men hanging around in the street
•Because that has happened in the past
•Past events but no problems for a long time now
•It’s my experience that the occasional residents can be difficult; for
example several of them were unpleasant to my daughters
8. Question Five:
If yes to the previous question why is this?
The feedback from question five is varied. Some residents said
there’s noise disturbances occasionally but some attribute this to
client visitors and boys from St Edmunds Hostel which has recently
closed down and improved the situation. Once again residents have
said there has been disturbances in the past but none in recent
years. One resident claims that some clients were rude to her
daughters but said that it is only the occasional resident.
To draw a conclusion from the feedback I would say some residents
have had trouble with some of the clients in the past, including clients
from other hostels, however in recent years there has not been as
much trouble and i attribute that to the fact there are new clients
within Archway Housing Project and they have also included a night
worker therefore the hostel is staffed 24/7.
9. Question Six:
Do you think the hostel is a success to their clients?
• I have no way of knowing this •Seems to work well
•Not sure •I don’t know enough about how
•I don’t really know – I hope it is clients benefit from hostel
•Yes •Hopefully
•Don’t know •Yes
•No knowledge one way or •As far as I know, yes and we
another certainly hope so •Yes I believe so
•As far as I know yes •Yes as far as I can tell
•I hope so
Feedback from question six indicates that most residents are not aware of
the work Archway Housing Project conducts therefore are not aware if it is
successful. However many have commented that they hope so which is a
positive thing.
10. Question Seven:
As a community are you aware of the work
that takes place in the hostel?
Feedback
Feedback suggests that over
half of the residents that
47% Yes completed the survey are
53% aware of the work that takes
No
place within the hostel.
However there is still a high
percentage of residents that
are unaware. I have
suggested to staff at Archway
Housing Project that they have
an open day just to make
residents aware of the work
that takes place and hopefully
show that Archway is a
11. Question Eight:
If yes, how much do you know?
• A lot I think, aims and objectives, staffing, client group
•Very limited knowledge
•I know nothing about their work
•As well as providing accommodation for young women it provides
training in life skills and help with future planning/education/job search.
Run by Stonham
•I believe it acts as a half way house to living independently
•Not very much – supporting clients to become independent in the future
in supported environment
•Vulnerable young women supported to live independently
•It is a half way house that supports clients, attempts to find housing and
employment
• probably enough because Vicky usually attends our residents A.G.M
and briefs us
•I know they help girls with everyday living skills
12. Question Eight:
If yes, how much do you know?
From the feedback from question eight I can see again that residents are
not all aware of the work that goes on at Archway Housing Project. Some
residents are aware as the manager Vicky Ethridge occasionally attends
their resident meeting and briefs them.
After suggesting Archway have an open evening staff have asked all
clients if they would be interested, some clients have agreed and plans
are being made.
To make a conclusion of question eight I would say most residents are
not aware of the work that happens within Archway Housing Project and
this may be causing some of the negative image society has on hostels. I
think if residents were aware of the work staff do and met the clients
perhaps they could see that hostels are a necessity to individuals.
13. Question Nine:
If you were not aware that there was a hostel
on the street prior to moving in, would it have
affected your decision had you of been told?
• No it’s a nice street and if there had been serious problems I’d probably
have heard
• We were aware there was a hostel in the street before we brought our
house
•No, we support community action and understand the need for hostels
•We were aware
•Yes, would have wanted to know more about clients and hostels from
visiting residents and information from hostel management
•No, properly run with warden on site, hostel should not cause a problem
•Yes possibly, due to the potential devaluation in the area if troublesome
•No
•No, the fact that there’s a hostel on the road doesn’t stop it being a nice
place to live
14. Question Nine:
If you were not aware that there was a hostel
on the street prior to moving in, would it have
affected your decision had you of been told?
Results from question nine indicate that most residents prior to moving in
would not have been affected by the knowledge of the hostel. This is
positive as it shows not all of society hold a perception of hostels. Only
one resident said it may have had an affect but most residents said they
support the hostel and understand the need for housing such as
Archway.
To conclude the feedback from question nine is positive, many residents
support the hostel and do not think it is a problem as there is now a night
worker.
15. Question Ten:
How safe to you feel in this neighbourhood as
a result of this hostel?
•Extremely safe – the vast majority of the residents present no threat
•Very safe - the hostel causes us no threat
•I am not sure what you mean
•Very safe – we have noticed no problems in recent years
•Doesn’t affect my feelings of safety
•Moderately safe – as safe as you can feel anywhere
•Safety in the street dependent on all residents and their visitors
•Extremely safe
•Extremely safe – the hostel is no threat and we support all our
neighbours regardless of their circumstances
•Very safe
•Very safe – the hostel used to be noisier and lots of noisy boys would
come up to it going very fast on bikes and in cars. Doesn’t seem to
happen now which is good
16. Question Ten:
How safe to you feel in this neighbourhood as
a result of this hostel?
Feedback for question ten is 100% positive. Not one resident feels unsafe
as a result of the hostel, many have said they feel extremely safe. One
resident said that the safety of the neighbourhood depends on all
residents and not just the hostel, another said the hostel posts no threat.
This is good as the residents of West Parade do not feel the hostel is
dangerous. One resident said that the hostel used to be a lot more noisier
and has boys hanging around all the time but it doesn’t seem to happen
now which is probably a result of different clients and the boys hostel
moving.
To conclude, this feedback is extremely positive as no residents feel
threatened by the hostel and that the hostel has no affect on them. This is
good for the hostels image as it emphasises that not all the clients are
troublesome.
