This document discusses innovation in healthcare and the need to listen to patients. It notes that hospitals often think they know what patients need but don't actually listen to them. It promotes appointing a "Chief Listening Officer" and using social media and crowdsourcing to better understand patients. Specific initiatives discussed include developing a mobile app for reporting cardiac arrests in the community and tools for virtual tumor boards and medical consultations. The document advocates empowering patients, disrupting healthcare, and creating new solutions through platforms like MedCrowdFund, MedCrowdPitch, and MedCrowdStart. It encourages daring to dream, dare to do, and dare to fail in innovating healthcare delivery.

2. Muiten in de Zorg
Radboud REshape & Innovation Center

3. Lucien Engelen (@lucienengelen)
Radboud University Medical Center,
The Netherlands
Head Regional Emergency Network
Director Radboud REshape & Innovation Center
Advisory to the Executive Committee
Rebel with a cause

4. Innovatie is dat
de ánder
moet veranderen.

5. Radboud REshape & Innovation Center
Keuzes maken
400.000 te weinig
minder budget
patienten die terugpraten

7. Radboud REshape & Innovation Center

9. So, we often THINK we
know what our patients
need, want or looking
for, but we DON’T !

10. Radboud REshape & Innovation Center
CLO
Chief
Listening
Officer

12. Radboud REshape & Innovation Center

13. Use of SoMe by hospitals in Europe and USA (%)
60
50
40
30
20
10
0
Germany Switzerland Austria Sweden Norway UK Netherlands USA
Youtube Twitter Facebook Linkedin
Radboud REshape & Innovation Center
Preliminary results EUPeriod: Sep 2010 - Feb 2011 *NL FB = Hyves
USA: Data of Ed Bennet www.ebennett.org

14. Radboud REshape & Innovation Center

15. Radboud REshape & Innovation Center

16. Everybody wants to innovate
nobody wants to change

21. Crowdsourcing = outsourcing
patients are the least utilized
resource in HC

22. Every week 300 people suffer from heart-attack outside hospital
That is 1 out of 1000
15.000 per year

23. only 10-20 % outside survives
Increase 50-70% if ‘shocked’ within 6 minutes
in 75% there is a bystander :
35% partner
58% just walking by

24. Passed 180.000 downloads
17.5000 AED’s in Database
Soon blind spots and geo-send to dispatch
Run by UMC, in-dependent non-commercial
Worldwide coverage

27. Radboud REshape : dare to dream ... dare to do ... dare to fail ...

28. Empower patients
Disrupt healthcare
Worldwide first Secure SAAS
No additional hardware

29. Radboud REshape & Innovation Center
Use Case 4: Tumor board.
Medical specialist
Hospital using iPad
This complex cancer care requires
GP medical specialists and GP’s from all
over the region
Medical Specialists
Videoconference room hardware
endpoints (Polycom etc) Sometimes
Patient at home

32. Radboud REshape & Innovation Center

34. Building a kind of Swiss Army knife

36. MedCrowdFund TM
MedCrowdPitch TM
MedCrowdStart TM
Launches
will
start
as
of
December
2012
@MedCrowdFund
@MedCrowdPitch
&
@MedCrowdStart

37. Online
community
to
group
&
share
idea’s
: Refine
plan
into
a
project.
PaFent
Plan
Idea’s Commun Plan Advisory
Research
Spread
the
word
and
work
your
community. Share
your
research
profile
and
work.

38. REshape : Dare to dream .. Dare to do ... Dare to fail ...