1. American International University-Bangladesh (AIUB)
Research Report
ON
To Identify the Relationship between the employees and
owner,A study of Masud Textile
An Assigned Report Submitted to:
Professor
Dr. Md. Faruque Hossain
Faculty of Master of Business Administration
Submitted By:
MD. Rejaul Karim
Program: MBA
ID- 11-95025-3
Submission Date:
24/07/2012
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2. Acknowledgments
First, we would like to thank our course teacher MF HOSSAIN,Professor of American International
University-Bangladesh for skillfully elucidating the inner working of the concept of textile industry.
My gratitude also goes thank to the Momin Textile and Masud Textile to prepare this report. All the
employees and labors of Momin and masud textile who are helped us to fulfill our venture.
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3. TABLE OF CONTENTS
Page No.
Abstract
05
1. Introduction
1.1 Research Background
05
1.2 Statement of the problem
05
1.3 Review of literature
06-07
1.4. Scope of research
07
1.5. Limitation of the research
07
1.6. Significance of the study
07
1.7 Hypothesis test:
08
1.8 Broad Objective:
08
1.9 Methodology of the Study
08
2.Research materials and method
09
3. Results and Discussions:
3.1 Results:
10-16
4. Conclusion:
4.1 Principal of Findings:
17
4.2 Conclusion:
17
4.3 Recommendation:
18
5. Reference section
5.1. Reference:
5.2. Appendixes:
19
20-21
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4. List of graphs
Table
1. About satisfied with your salaries
2.Employees salary on time
3.Employee benefit
4.Increase employee benefit
5. Get bonus according to government rules.
6. Over time payment
7.Downsizing in the company
8.Providing training
9.Getting promotion
10.Creat problem regarding promotion
11.Relationship abbot the owner and employee
12.Growth rate of the company
13.Salary increase regarding the company’s
growth
Page number
10
10
11
11
12
12
13
13
14
14
15
15
16
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5. Abstract: This paper seeks to investigate the role played by rewards in the process of motivating
employees. Employee satisfaction is considered weighty when it comes to define organizational
success. The study is impact on employee motivation and relation between the owner and
employees. The study also attempted to examine the relationship between rewards and employee
motivation and the effects of biographical variables on work motivation. Descriptive statistics
based on frequency tables and graphs were used in the study to provide information depend on
variables. The results are analyzed in terms of descriptive statistics followed by inferential
statistics on the variables. The study revealed multiple factors affecting employee work
motivation and performance which have got their own unique approach. The data was collected
through self administrated questionnaire which contains multiple choices questions and openended questions. A total of 15 questionnaires were distributed to respondents and a total of 15
employees completed the questionnaire. A quantitative methodology was used for the study and
questionnaire method was used as the measuring instrument. The present study revealed that
management can make use of different tactics strategies and policies to motivate employees and
built the strong relationship with management.
B. Main Body of the Report
1. Introduction:
1.1 Research Background:
Masud Textiles have been established in the year 1986. These are the largest manufacturers of
quality fabrics of the country. Products of these textiles are being exported to buyers worldwide
since 1995. They also have a spinning project by the name of Masud Spinning Mills which is in
operation since 2007. It has 24000 Ring Spindles and 768 Rotor Spindles. In this research I focus
about relationship between owner and Employees. The Masud Textile has more than 1500
employees. But they have facing some problem and conflict of the owner. So, in this report we
focus on the situation and implication of the owner and employees issues.
1.2 Statement of the problem:
1. What is the situation between owner and Employee relationship in Masud Textile?
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6. 1.3. Review of literature:
There is a need to create a work environment that encourages employees to give quality response
to customer needs. This is the key to pull service-profit chain of business. Satisfied employees
generate customer satisfaction by excellence in performance that leads to organizational success
thus resulting in improved financial success. So there is a direct connection between employee
satisfaction and customer satisfaction. Employee satisfaction not only enhances the productivity,
but also increases the quality of work. It is necessary for a company to perceive as to what
employees feel, think, desire along with discovering how the workforce devotion and
commitment can be increased. With amplifying employee devotion, business outcomes can be
improved, productivity can be enhanced, commitment can get intensified and attrition rate can
take a dip. (Naseem,et al,2011).1
A complementary relational framework based on employees’ concern for the welfare of the
organization may help explain positive organizational behaviors beyond a reciprocation motive.
This framework has been termed communal exchange and is characterized by the giving of
benefits to meet the needs of the other party without expectation that these benefits will be
reciprocated. Communal relationships have for the most part been studied in interpersonal
relationships and the empirical work has generally been conducted under experimental
conditions. (Coyle-Shapiro,2007.)2
All the organizations employed downward communications in one form or another, with about
one-third making use of electronic media to increase the ease by which employees could respond
to management or convey their own opinions to senior managers. Not surprisingly, this was more
common in the service sector where white-collar workers (and particularly professionals) formed
the bulk of staff. The use of employee attitude surveys were used in about half the organizations
studied. Some of these operate at the sites we investigated as part of world-wide benchmarking
exercises for the companies as a whole, with the results then being fed from corporate
headquarters back down the management chain to staff on the shop floor or in the office. In these
circumstances, it is unlikely that employees (or managers for that matter) feel any ownership of
the results, other than as a benchmarking tool through which to secure improvements in
performance.( A.Wilkinson, et al,2004.)3
One explanation for the relationship between organizational structure and employee reactions to
their work can be called the attraction-selection framework. The explanation has two steps. First,
it is proposed that organizations with certain structural properties or conditions attract and/or
select employees with particular personal and background attributes. It is not necessary to
specify what these personal attributes are for different organizations only those different types of
employees are at- structural properties. For example, individuals attracted to large, centralized
organizations might have different demographic characteristics than those attracted to small and
decentralized organizations. Or, the large organizations may select and hire, fortuitously or by
policy, employees with different personal attributes than those typically hired by the small
organizations. Second, the attraction-selection framework posits that employee reactions to the
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7. work and the organization are, in large part, explained by the personal attributes of the
employees; that is, individuals with different personal and background attributes have different
work attitudes and behaviors. For example, males with a high school education might well react
to organizational experiences quite differently than college educated females. The attractionselection framework, then, specifies that properties of organizational structure are related to
employee reactions indirectly, through the attributes of the employees. Or, alternatively stated,
the personal attributes of individuals are viewed in this framework as mediating the relationship
between organizational structure and employee reactions. (Oldham & Hackman, 1981.)4
1.4. Scope of research:
We focus on Masud Textile. Its corporate office is situated at Mohakhali, Dhaka and its factory
lies at Chowala in Narsingdi.
The labors extended whole hearted co-operation towards us. We got a comprehensive idea
regarding the relationship between the owner and employee.
1.5 Limitations of the research:
My study has focused on the relationship between the owner and employee. I’ve tried to find
employees’ and owner attitude of one each other.
The major limitation of my research may be:





Cost limit
Unavailability of data
Time limitation
Inaccurate data
Lack of data analysis
1.6 Significant of the study:
In this report I have identified the owner and employee relationship. Because it
On the
A)
B)
C)
D)
E)
F)
Productivity
Favorable environment for work.
Company growth
Achieve the organizational goal
negotiate for the standard wage benefits with the management
Help the management effectively
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8. 1.7 Hypothesis test:
As a masud textile it has some problem between the owner and employee.
Here I want to proof one hypothesis,
Is there any impact on the organization of relationship between the owner and employees.
1.8 Broad Objective:
● To Identify the Relationship between the employees and owner, A study of Masud Textile
Specific Objectives:
To find out the problems regarding the standard wage rate for employees of Masud
Textile.
To enquire regarding benefits of employees.
To know problems regarding layoff of this organization.
To gather information about the job security of the workers in this organization.
To know problems regarding overtime duty and payment of this organization.
To identify conflicts between employees and management.
To gather the information regarding the satisfaction and dissatisfaction of workers bonus
of Masud Textile.
To enquire about the basis of downsizing and if it is wrong what steps they take in the
mill.
1.9 Methodology of the Study
Primary Sources of Data:
Face to face conversation with the employees and labors.
Questionnaire survey.
Secondary Sources of Data:
Articles, Newspaper, Magazine, Web surfing etc.
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9. 2. Research materials and method
This study
been conducted from two perspectives-one is identifying the employee and
owner relationship and another is impact on the organization.
From the view point of function, this study
a descriptive as well as exploratory research
because here
have discussed the functions of the employees and owner and their
relationship.
From the view point of data nature it
qualitative research. And from the view point of
research
, it
a field research and expert survey because the data
used in
this research
been gathered from in-depth interviews conducted on the internal
employees of different divisions, and external candidates selected by non-probability sampling.
A sample of few people will
been used for the survey. The internal employees
have
been surveyed for getting their opinion regarding their salary bonus and other benefits.
Given the nature of the study, it
required to collect the data both from the secondary and
primary sources. Primary data
been collected from divisional and newly joined
employees. The questionnaires contain multiple choice questions. In-depth interviews
have
been conducted with the HR employees. Participation and personal acquaintance with the people
of interest
help to gather the required information. That is based on questionnaire it
a
survey through structured questionnaire and based on communication it
a survey through
human interactive media or personal interview. In this study, secondary data
been
collected from information on web, brochures & journals, and Books.
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10. 3. Results and Discussions:
3.1 Results:
1. About satisfied with your salaries
8
7
6
5
4
3
2
1
0
In the above result I asked about the satisfaction with their salary. 33% Employees are agree
54% employees are disagree and 13% employees are Neutral about the satisfied with their
salaries.So we see that most of the employees are dissatisfaction for their basic salary.
2.Employees salary on time
12
10
8
6
4
2
0
Yes
No
In the above result I asked the employees that is they found salary on time or not? 26%
Employees are said no, 74% employees are said yes about their salaries.
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11. 3.
Strongly
disagree
0%
Employee benefit
Strongly agree
0%
Agree
13%
Nutral
20%
Disagree
67%
In the above result I asked the employees about they get other benefits or not. 64% Employees
are disagree 13% employees are agree and 20% employees are Neutral about their other benefit.
So we see that most of the employees are dissatisfaction for their other benefit.
4.
Increase the employee benefit
Yes
21%
No
79%
In the above result the question is those benefit will increase or not.employees. 79%
Employees are said no & 21% employees are agree about increase the benefit.So we see that
most of the employees are disatifaction for their benefit issues.
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12. 5. Get bonus according to government rules.
10
9
8
7
6
5
4
3
2
1
0
Strongly agree
Agree
Nutral
Disagree
Strongly
disagree
In the above result the question is-are they get bonus according to government rules. 7%
Employees are strongly agree, 33% employees are agree & 60% Employees are disagree,
about get bonus according to government rules.
6.
Over time payment
As per salary range
1.5 times of the salary
Dobule of the salary
0%
7%
93%
In the above result the question is- What are the overtime payments per hour?93% employees
are said the get overtime accoreding to the salary range & 7% employees are said they found
overtime 1.5 times of the salary.
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13. 7.
Downsizing in the company
Yes
No
33%
67%
In the above result the question is- Is downsizing a frequent matter in your factory?67%
employees are said yes & 33% employees are said no.So, we say in this company are
frequently downsizing.
8.
Provide Training
10
9
8
7
6
5
4
3
2
1
0
Strongly agree
Agree
Nutral
Disagree
Strongly
disagree
In the above result the question is- Does your office provide training?. 7% Employees are
strongly agree, 33% employees are agree & 60% Employees are disagree, provide training
under the company.
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14. 9.
Getting Promotion
7
6
5
4
3
2
1
0
Perform based
Activity based
Seniority based
Relation based
In the above result the question is- On what basis do you get promotion?20% said are getting
promotion is perfromence based,14% said activity based,40% said seniority based & 26%
said relation based.
10.
Creat problem regarding promotion
No
33%
Yes
67%
In the above result the question is- Does the management create any problem regarding
promotion? 67% employees are said yes & 33% employees are said no.So, we say the
management are creating problem regarding promotion.
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15. 11.
Relationship about owner with
employees
10
8
6
4
2
0
Better
Good
Normal
No comments
In the above result I found that the relationship of the owner the 7% employees are said
better ,13% said good,20% said normal & 60% employees does not give any answer. So, I
think the relation between the employees and owner are not good.
12.
Growth rate of the company
Normal
20%
Better
27%
Good
53%
In the above result the question is- The growth rate of the company each year is good or
not?27% employees are said good,53% employees are said good & 27% employees are said
normal. So, I say the employees growth rate are good.
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16. 13.
Salary increase regarding the
company 's growth
Yes
No
No comments
13%
14%
73%
In the above result the question is- Does your salary increase with your company growth?
About 73% employees are said no, 15% said yes & 13% are does not say anything. So, think
the salary does not increase regarding the company’s growth.
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17. 4. Conclusion:
4.1 Principal of Findings:
In the analysis we found out the following points:
The uncompromising attitude of employers and the absence of a large working class are
considered as big problems of t his company.
Socio-economic weaknesses are also great barriers for commencing effective
relationship.
The company growth rate is increasing every year but the employees benefit are no so
good in every year.
There have some cultural & economical barriers between the employees and owner.
Lack of communication between management and employees another problem is created
in the company.
Employees are not getting enough money for overtime that is why they are not motivated
for better work.
Low pay scale is created another problem between management and employees.
In this company the authorities frequently downsizing their employees. Because of this
reason employee are always threatened and they cannot work properly.
Organization does not provide bonus according to Government rules.
Employees are not getting regular leave; if they leave without permission then they do
not get that day wage.
Labors do not get enough refreshment time, health and safety allowances, transportation
etc.
4.2 Conclusion:
This research I find out the employee satisfaction which results in organizational success. The
findings of this research suggested that impact of employee satisfaction on the success of
organization. Moreover, the impact of the relationship between the owner and employees. In the
research result we see most of the employees are dissatisfied about their salary, bonus & other
benefit. The owner as well as the management must be focus on those issues. Because the
employee satisfaction means the organizational success. So, they must be focus on it. The
problems of the employee should be investigated into and the Government should take proper
steps to mitigate their sufferings.
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18. 4.3 Recommendation:
We recommend the following ways:
The employee should have the responsibility to complete their work and contribute to
keep the growth of the company.
The company must look after their employee and employee problem and try to solve it.
The company also must look after their benefits and their companies’ benefits.
No communication gap between the employee and the management so that they can
discuss their problems among themselves.
To motivate employee should give them extra facilities and pay them for their overtime.
Their salary must be raised to motivate them in their work.
Employee must not work in pressure and when they are recruited they must sign a bond
where it will be told that neither the labor can leave their job nor the company can
downsize them before a certain period of time but if the labors do anything against the
companies’ law the companies can take help of police.
Organization should provide regular leave to motivate them.
Full time Doctor should engage to look after the health and Medicare of the workers.
Organization must be provided with health and safety allowance & transportation.
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19. 5. Reference section
5.1. Reference:
1. Naseem Afshan, Sheikh Sadia Ejaz ,Malik Khusro P. ,2011. Impact of Employee
Satisfaction on Success of Organization: Relation between Customer Experience and
Employee Satisfaction. International journal of multidisciplinary sciences and
engineering, Vol. 2, Page NO. 5.
2. Coyle-Shapiro, J. A-M. Shore, L. 2007 The employee-organization relationship: Where
do we go from here? Human Resource Management Review,Vol. 17 Page No. 166-179.
3.
A. Wilkinson, T. Dundon, M. Marchington, P. Ackers, 2004, ‘The changing patterns of
employee voice: case studies from the UK and Republic of Ireland’, Journal of Industrial
Relations, Vol 46 (3), page no. 298‐323.
4. Oldham, Greg R. Hackman, J. Richard, 1981. Relationships Between Organizational
Structure and Employee Reactions: Comparing Alternative Frameworks. Administrative
Science Quarterly, Vol. 26, No. 1 (Mar., 1981), pp. 66-83 Published by: Johnson
Graduate School of Management, Cornell University.
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20. 5.2. Appendixes:
Questioner Survey
Name: ……………………………………………… Age: ………………
Sex:
□Female
□ Male
1. Are you satisfied with your salaries?
□Strongly agree □Agree □Neutral □Disagree □Strongly disagree
2. Do you get salary on time?
Yes
No
3. What are the periods to increase salary?
4. What facilities do you get besides the salary?
5. Are you satisfied with the benefit?
□Strongly agree □Agree □Neutral □Disagree □Strongly disagree
6. Do you think the benefit should be increased?
Yes
No
7. Do you get bonus according to government rules?
Yes
No
8. What are the overtime payments per hour?
□As per salary range □1.5 times of salary □Double of the salary
9. Is downsizing a frequent matter in your factory?
Yes
No
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21. 10. Does your office provide training?
□Strongly agree □Agree □Neutral □Disagree □Strongly disagree
11. On what basis do you get promotion?
a)Perform based b)activity based c)Seniority based d)Relationship Based
12. Does the management create any problem regarding promotion?
Yes
No
13. The relationship about owner with youa) better b)good c)normal
14. Are you satisfied about your owner activities?
Yes
No
15. The growth rate of the company each yeara) better b)good c)normal
16. Does your salary increase with your company growth?
Yes
No
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