SlideShare a Scribd company logo
OTHER SOFTWARE
OTHER SOFTWARE
REPORTING
REPORTING
RUNDO
RUNDOW
WN
N
THE BATTLE FOR TEAMS
THE BATTLE FOR TEAMS
A Feature Faceoff
A Feature Faceoff
Swipe
METROPOLIS.COM
METROPOLIS.COM
OTHER SOFTWARE
OTHER SOFTWARE
PLATFORMS
PLATFORMS
SUPPORTED
SUPPORTED
A Feature Faceoff
A Feature Faceoff
Microsoft Teams
Microsoft Teams
(voice)
(voice)
MULTIPLE PLATFORMS
MULTIPLE PLATFORMS
Microsoft Teams
Microsoft Teams
(voice, chat, meetings)
(voice, chat, meetings)
Modalities:
Inbound Voice Calls
Modalities:
Every Interaction
Inbound, Outbound, and
Internal
Calls, Meetings, Chats
Single Data Source Multiple Sources
Requires Admin Access Role-Based Permissions
Record Retention:
90 Days*
(depending on system)
Record Retention:
Indefinitely
SYSTEM
SYSTEM
FEATURES
FEATURES
A Feature Faceoff
A Feature Faceoff
OTHER SOFTWARE
OTHER SOFTWARE
Triggers when data
is refreshed
Real-Time alerts &
notifications
911/Emergency
Call Volume
Long Call Duration
Call Routing Errors
Fraud Detection
Network Performance
SLA Compliance
+ Other Custom Alerts
ALERTS &
ALERTS &
TRIGGERS
TRIGGERS
A Feature Faceoff
A Feature Faceoff
OTHER SOFTWARE
OTHER SOFTWARE
REPORTS
REPORTS
A Feature Faceoff
A Feature Faceoff
Disaggregated
Reporting
Consolidated Reporting &
Analytics
Inbound Queue Reprt
AA & Call Queue Reports
Call Quality Dashboard
PSTN Reports
Teams Utilization
Direct Routing Reports
Inbound, Outbound,
Internal
AA & Call Queue
Call History Reports
IVR Keypress Reports
Call Quality Dashboard
PSTN Reports
Teams Utilization
Direct Routing Reports
QER Reports
Meeting Attendance
Engagement Reports +
OTHER SOFTWARE
OTHER SOFTWARE
+
+
+
o
+
o -
-
ASK ABOUT
ASK ABOUT
Expo XT to Optimize Your
Expo XT to Optimize Your
Microsoft Teams Communication
Microsoft Teams Communication
METROPOLIS.COM

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Reporting Rundown! Comparing Microsoft Teams Reporting and UC Analytics Features

  • 1. OTHER SOFTWARE OTHER SOFTWARE REPORTING REPORTING RUNDO RUNDOW WN N THE BATTLE FOR TEAMS THE BATTLE FOR TEAMS A Feature Faceoff A Feature Faceoff Swipe METROPOLIS.COM METROPOLIS.COM
  • 2. OTHER SOFTWARE OTHER SOFTWARE PLATFORMS PLATFORMS SUPPORTED SUPPORTED A Feature Faceoff A Feature Faceoff Microsoft Teams Microsoft Teams (voice) (voice) MULTIPLE PLATFORMS MULTIPLE PLATFORMS Microsoft Teams Microsoft Teams (voice, chat, meetings) (voice, chat, meetings)
  • 3. Modalities: Inbound Voice Calls Modalities: Every Interaction Inbound, Outbound, and Internal Calls, Meetings, Chats Single Data Source Multiple Sources Requires Admin Access Role-Based Permissions Record Retention: 90 Days* (depending on system) Record Retention: Indefinitely SYSTEM SYSTEM FEATURES FEATURES A Feature Faceoff A Feature Faceoff OTHER SOFTWARE OTHER SOFTWARE
  • 4. Triggers when data is refreshed Real-Time alerts & notifications 911/Emergency Call Volume Long Call Duration Call Routing Errors Fraud Detection Network Performance SLA Compliance + Other Custom Alerts ALERTS & ALERTS & TRIGGERS TRIGGERS A Feature Faceoff A Feature Faceoff OTHER SOFTWARE OTHER SOFTWARE
  • 5. REPORTS REPORTS A Feature Faceoff A Feature Faceoff Disaggregated Reporting Consolidated Reporting & Analytics Inbound Queue Reprt AA & Call Queue Reports Call Quality Dashboard PSTN Reports Teams Utilization Direct Routing Reports Inbound, Outbound, Internal AA & Call Queue Call History Reports IVR Keypress Reports Call Quality Dashboard PSTN Reports Teams Utilization Direct Routing Reports QER Reports Meeting Attendance Engagement Reports + OTHER SOFTWARE OTHER SOFTWARE
  • 6. + + + o + o - - ASK ABOUT ASK ABOUT Expo XT to Optimize Your Expo XT to Optimize Your Microsoft Teams Communication Microsoft Teams Communication METROPOLIS.COM