This document discusses doctor-patient communication and its impact on healthcare. It explores factors that challenge interactions between doctors and patients, such as patients being unsure what symptoms to report or not understanding medical processes. Poor communication can negatively impact patient outcomes and result in misdiagnoses, medical mistakes, and preventable deaths. The document recommends improving verbal, non-verbal, and written communication to enhance patient satisfaction and reduce healthcare costs.

1. Problems of Doctor’s Interactions
with Inadequate Patients
Presented by :
Reni and Basith

2. Introduction
The physician-patient relationship is the key to
successful diagnosis and treatment.Effective communication
is essential in any business but even more so in
healthcare.Communication failures can negatively affect
patient outcomes
In this presentation we explore some of the main
effects of poor communication in healthcare and suggest
strategies to adopt to improve communication between staff
and for communicating information to patients.

3. Studies of doctor-patient
communication and its
consequences are usually limited
to factors that may determine
with doctors' patients' compliance
instructions.The purpose of this
study was to explore the whole
range of patients' health behavior,
its connection with the process of
doctor-patient interaction.
Doctor Patient Communication

4. Factors contributing to challenging the interaction of doctors with patients

5. Types of Communication with Patients
Verbal communication.
Non-verbal communication (or body language).
Written communication.
Formal communication.

6. Verbal Communication
Establish eye contact.
Speak clearly and slowly
Avoid pointing out mistakes unnecessarily.
Use an interpreter if there is a language barrier.
Non-Verbal Communication (body language)
According to the World Health Organisationhealthcare workers’
body language has been shown to be crucial in the way patients
interpret the information they are given
Written Communication
To record personaldetails.
To keep medical/patient records.
To issue medical prescriptions or referrals
Clarity, accuracy and legibilityis especially important in written communication,
which may contain detailed information concerning

7. Formal Communication
Formal communication is a style of speaking that is used in professional
or official settings using neutral words which areunderstood by the majority
of people and expressed in a way that is considered acceptable and
respectful by the majority

8. Challenges faced by physicians when working with
patients.
1. Patients surprised with queue length
2. Too many topics at once
3. Patients unsure what symptoms to report
4. Patients don’t understandmedical processes
5. Patients not completing treatment
6. High levels of mutual stress

9. The Biggest Challenge is Poor Communication.
The effects of poor communication in healthcare can have
extremely serious consequencespatients
Poor communication results in misdiagnoses and other medical
mistakes that can easily lead to avoidable health complications and
the death of

10. Medical safety experts at CRICO Strategies investigated 23,000
medical malpractice lawsuits and found more than 7,000 of those
lawsuits could be attributed to communication failures.
Those communication failures resulted in $1.7 billion in malpractice
costs and almost 2,000 preventable deaths
Found 80% of serious medical errors were the result of
miscommunication between caregivers during patient handovers

11. How to Improve Effective Communication Will:
Improve quality of care and patient outcomes
Enhance the patient experience
Improve patient satisfaction scores
Reduce the cost of healthcare
Reduce stress for clinicians and prevent burnout

12. Summary
The main effects of poor communication in
healthcare are a reduction in the quality of
care, poor patient outcomes, wastage of
resources, and high healthcare costs.
Communication failures often have a
negative effect on patient and staff
satisfaction.

13. Source
https://infermedica.com/blog/articles/challenges-faced-by-physicians-when-working-
with-patients
https://www.hipaajournal.com/effects-of-poor-communication-in-healthcare
https://cpdonline.co.uk/knowledge-base/care/effective-communication
https://www.fiercehealthcare.com/practices/understand-four-types-difficult-patients

14. THANK YOU