This document discusses relationship marketing through email. It emphasizes building trust and rapport with subscribers by keeping in regular contact, providing value through educational content, and personalizing emails. It also stresses establishing credibility as an expert in your field and increasing opt-in rates by crafting compelling squeeze pages and implementing viral friend generators. Common mistakes include spamming subscribers, only emailing to sell products, sending sloppy emails, and failing to relate offers to subscribers' interests. The overall message is that building relationships through email requires consistent communication, imparting useful information, and gaining subscribers' trust over time.