This document outlines a session that will teach attendees how a document-centric company used SharePoint to simplify access to corporate documents. It will discuss how a user-centric search approach helped users find standards and procedures more quickly. The session will also cover how the project realized quicker document access, increased confidence in finding the right documents, and reduced frustration.

1. Reining in Free-Range
Documents
Karen Lowe – proposed case study for Lavacon 2015

2. CORPORATE
DOCUMENT
SITUATION
attribute
www.volganet.ru
IDEAL END STATE

3. SESSION OBJECTIVES
In this session, attendees will learn:
• How a document-centric company used a SharePoint intranet to simplify
access to corporate documents
• How a user-centric approach to search helped users to find standards,
processes and procedures documents quicker
• How this project realized:
• Quicker access to documents
• Increased confidence that it was the right document
• Reduced frustration
SESSION METAPHOR: Taming/Training Horses

4. ISSUES & RESOLUTIONS
• Content overload
• Silos creating information
• Status Quo – culture, paradigms
• Findability
• Exposing information in a different
way
• Applying Information Architecture
principles
• Faceted Search results
• Increase usage
Source:
https://www.flickr.com/photos/valenciacaballo
/8615351127/in/set-72157633157478992
Author: ValenciaCaballo

5. SPEAKER INFO
• Karen Lowe
• President, Lowe Technical Solutions Ltd
• Technical writer/information developer/DITA proponent & blogger
• Past Presentations:
• Society of Technical Communications (STC) Calgary chapter,
2008
• STC International Conference, 2009
• Business Analysis World, Calgary 2010