The document outlines the challenges and solutions related to server management and technology integration at National City Corporation. It highlights the need for improved efficiency and reduced costs through better product development and the adoption of standardized platforms like JEE and virtualization technologies. The summary includes financial impacts and future strategies aimed at enhancing customer experiences and driving product innovation.

1. Jack Gibson
GM – Integration & Development Platforms, National City Corporation

2. Agenda
n Overview
n Team Background
n Problem
n Transformation
n Solution
l Generation I
l Generation II
n Questions
n Credits

3. Background
n Integration & Development Platforms performs the
following functions at National City
l Research & Development
l Technology Certification
l Project Engineering
n 2005 - Engineered Technologies
l WebMethods
l Shared J2EE (WebSphere)
l Portal (Sharepoint)

4. Signs of a problem
n Server Sprawl
l 1000+ new servers per year
l <200 server decommissions per year
n Disparate Solutions
l Growth of JEE containers varying from standards;
Tomcat, Jboss, WebLogic...
l Technology alignment by team or line of business
n Resource Management
l Relation of discretionary project hours to base
engineering support

5. Traditional Approaches
n Engineering
l The Silver Bullet
l Wrong technology mix
n Governance
l Eliminate choice
l Lack of enforcement
n Organizational
l Accountability

6. Transformation
n Information Technology as Business
l Consider technology a product
l Identify your customers
l Define success criteria and QBOs
n Align Organization
l Engineering
l Delivery
l Support
Infrastructure Platforms (Servers, Network, Telephony)
Development Platform Assets Enterprise Integration Assets Business Engineering Assets
J2EE .NET
Portal
(WSS/
SPS)
Web-
Methods /
ESB
EAI MQ BRE BPM
Business Technology Application Solutions
BTS
Content
Services
Service
Registry

7. Process
n Define our initial product
n Use a well accepted process to identify opportunities
and revamp the product set
l Six Sigma (DMAIC)
l DFSS (Design for Six Sigma)
n Voice of Customer
n Instrumentation
n Feature/Capability Vetting Process (Commoditization)

8. Commoditization Process
Entrance Criteria
Adopted
On boarding
Process
Yes Enablement Deployment Ongoing Support
Investment
EvaluationNo
Revenue
Increase
Landscape
Evaluation
Convenience
Increase
Demand
Evaluation
Enhancements
Customer
Experience
Investment
Evaluation
Investment
Justified
No
Yes
YesNo
Capture
Exit Criteria
No
Yes

9. Product
n Enterprise Asset
Shared, measurable, reusable software capabilities
upon which business solutions are built and run.
n Product Goals
Improve efficiency and effectiveness in order to
reduce the cost and time of delivery, operations and
capital.
l Drive adoption and growth – increase sales
l Develop cost effective software capabilities and
solutions that are easy to support.
l Accelerate commoditization

10. Voice of the Customer
n Process
l When to Use
l How to Engage
l Time to Market
l Lots of Moving Parts
n Technology
l Lack of Flexibility
l Feature Availability
l Product Specialization
Asset Adoption
Entrance Criteria
Complexity
Questionnaire Requires
too much Product
Knowledge
Third Party Req’s vs
Governance
Questionnaire Number of
Questions is
Overwhelming
Features Availability

11. Instrumented KPI
n Sales
l Pipeline
l Close Rate
n Lost Sales
l Dollar Value
l Investment Cost
n TTM
l Cost of Adoption
l Time/Cost
n Operational
l Tickets
l Availability
l Response Time
l Volume
n Financial
l Run rate
l Discretionary Spend
l ROIC

12. Baseline Data
n From known project opportunities
l Used a random sampling (20%)
l 50% - did not use the product
l Time to market
- Required Engineering & Support
- Deployment & configuration management
l Varied from existing standards
- Operating System
- Container Vendor
- Deployment Architecture
- Version incompatibility

13. Requirements
n Support for multiple operating systems
n Hardware independence
n End user deployment
n Multiple versions per system
n Ability to debug container
n Delegated Administration
n Application Isolation
n Template Environments
n Fast provisioning

14. Solution - Generation I
n Infrastructure Focused
l Virtualization
l Provisioning
l Application Server
n Addressed Specific VoC
Issues & QBOs
l Capital Costs
l Time to Market
l Ease of Use
n Landing Place for
Generation II
Containers
Guest Guest Guest Guest
HardwareVirtualization Layer
HardwareHardware
Products Extensions

15. Why Red Hat Enterprise Linux?
n Market Saturation
l 90% of JEE applications were supported on RHEL
n Hardware Independence
l Multi-platform support
l Leverage available capacity
l Flexible licensing
n User acceptance
l Developers comfortable with Linux
n Technical capabilities

16. Why JBoss Enterprise Application Server?
n Developer Enablement
l File based configurations
l Delegated administration
l Simplicity
n Source Available
l Ability to fix our own problems
n Subscription Model
l 80% new installations
l Freed capital for remaining WebSphere installations

17. Why VMWare Infrastructure 3.x?
n Maturity of Platform
l 85% market share
l Platform Support (Solaris, Windows and Linux)
n Administration Tools
l Centralized administration console
l DRS
l Clustering

18. What's Changed
n Increased Adoption
l 300% increased
adoption
l 98% improvement in
project losses
n Pattern has been
repeated
l Other Assets
l.Net
lContent Management
l Development

19. Fiscal Impact
n ROIC
l To Date - $1.6M
l Year End – $2.8M
l 2008 - $9.1M
l 2010 - $26 M
n Internal Costs
l To Date – $4.3M
l Year End – $5.6M
l 2008 - $28M
l 2010 - $73M
$-
$1,000,000.00
$2,000,000.00
$3,000,000.00
$4,000,000.00
$5,000,000.00
$6,000,000.00
$7,000,000.00
$8,000,000.00
$9,000,000.00
Weekly Implemented Quarterly Annually
Capital
Capital
$-
$10,000,000.00
$20,000,000.00
$30,000,000.00
$40,000,000.00
$50,000,000.00
$60,000,000.00
$70,000,000.00
$80,000,000.00
$90,000,000.00
$100,000,000.00
W
eekly
M
onthly
Im
plem
ented
Requested
Q
uarterlyNext6
M
onths
Annually
Y1
Y2
Y3

20. Cultural Changes
n Evolution of JEE as the common development
platform
l 2006 – 30%
l 2007 – 50%
l 2008 – 60%
n Asset/Stack Concept is common vernacular
n Adoption accelerated the commodity status of virtual
platforms and the JEE container
n Product development is focused now on
patterns/frameworks (Generation II)

21. Usage Characteristics
n Mission Critical Applications
l 2005
l Wire Transfer & Home Equity Loan Origination
l 2008 –
lElectronic Funds Transfer (BillPay, ATM, POS, Visa)
lPoints by National City
lForeign Exchange
lTrade Floor
l Future
lEAI (mainframe integration)
lCustomer Pricing & Offers

22. Challenges
n Open Source
l Legal (still in progress)
l Mis-perceptions
n Engineering on the Bleeding Edge
l Clustering with VMWare, RHEL & JBoss
l Monitoring & Management
n Finance
l Completely different model
l Resulted in IS under-recovery

23. Solution – Generation II
Business Event Pattern
Data Access Pattern
Application
Framework
ORMMulitcast
Directory
Services
Remoting
Management
Tools
Web ServicesWeb 2.0
Messaging Cache SSO
AOP
Profiling
TestTools
Instrumentation SSOEventing ...
Automation&ApplicationEnablement
BuildRunDeployAutomateDebug
ReferenceArchitecture
NCC Engineered
Extensions
Base Certified
Asset Runtime
Environment
Ø Documentation
Ø Samples
Ø Tool Integration
Ø Asset Integration
Ø IP Sign-Off
Ø Training
Ø Support
Rule & Decisioning Pattern
Business Logic Rules Orchestration Extension
Services UI ...

24. Incorporate Existing Solutions
n Harvest existing patterns, solutions and frameworks
n Productize
l IP Vetting
l Documentation
l Performance & Failure Testing
l Training
n New Capabilities
l Integrated Web Services
l Single Sign-On
l Business Eventing

25. Begin Incubating new products
n Developer Desktop
l JBoss Developer Studio
l SEAM Extensions
l RHEL on the Desktop
n Distributed Messaging & Transaction Processing
l JBoss Messaging
n Integration Frameworks
l JBoss ESB
n Centralized Transaction Tracing & Alerting
l JBoss ESB/JBoss Messaging

26. Looking Forward
n Leverage the process and products created to date to
l Standardize on a single development platform
l Replace vendor applications with custom JEE
applications
lDrive product innovation
lUse technology to enhance the customer experience
n Further use of JBoss ESB
l Rules/Decisioning

27. Questions?
n Questions???

28. Credits
n John Olson, Developer
n Venkataraman Muthuraligm, Developer
n Vijay Varre, JEE Technical Architect