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Nikolay restored two critical production environments for one of HP's most important clients on an urgent basis. His efforts helped retain $400k annual middleware support contract and $500k in additional business. The client and HP management highly praised Nikolay's performance and knowledge, with one manager saying they were "lost for words" with Nikolay's achievement. Nikolay trains other team members and develops their skills to support the client, demonstrating HP values.
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• Delivering value to the customer
• Creating and maintaining a stable, people-first environment
• Visualizing the work (Kanban being one example)
• Improving continuously
Video:
https://www.youtube.com/watch?v=TCyVyk0npFM
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Tools and Resources for New Product Development: The Discovery Phase
Tools and Resources for New Product Development: The Discovery Phase
http://www.slideshare.net/SureshRao11/assignment-suresh
http://www.slideshare.net/SureshRao11/assignment-suresh
recognitions
- 1. RECOGNITIONS Here is whatmanagerson a veryhighpositionsinthe companysayingaboutme inan official way,which helpedme towinone of the biggestawardsinHP on a worldwidelevel. Hi Niki, Congratulationsforwinningone of the highestrewardsin HPE!!!I’mgladseeingyourname inthis letter! I am lostfor wordswithyourperformance todayandveryproudyou are part of our HPE Account family!! The clientreallyvaluesyou. Somuchso thatwe have an opportunityforevenmore businessinSofia goingforward. Thank youand keepupthe outstandingwork. We needmore people like you! Some examplesof the qualityof mywork: Summaryof the event/descriptionofachievement: Restoring 2 production environments,with critical businessapplications, foroneof ourmostimportant clients. Even though theenvironmentsarenotsupported by ourteamand Nikolay'shelp wasrequested explicitly, he reacted immediately and was working uninterruptedly thewholeday untilhe restored both application environments.In addition he: - fixed several critical configuration issues,which hediscovered during the investigation - trained the supporting teamon changesand updatedtheirdocumentation Not only did he mitigate potentialrisks,buthe also prevented futuredowntimes.Impactof theachievement on ES businessand customer:Nikolay'sachievementiskey forretaining whole Middlewarebusinessfor oneof ourmostimportantclients in HPE againstoption forinsourcing.His contribution ishelping the accountin up sale negotiationswiththeclient with possiblerevenueof $500k. Middlewaresupportin contractis $400k annually and accountisclearly stating thatNikolay'scontribution isthe key to retain businessin HPE. His effortswererecognized by thecustomer,the accountand thecenter leadership.The client knowshimwell on firstname termsand respectshis knowledge.Complexity and magnitudeof the situation/challenge/issue:Unknownenvironments,requestcamein thelast minute,with very high visibility and customerexposure.Fixing multipleissues and which were preventing environmentstartup. Descriptionsof howHPE Valuesand ESpriorities are demonstrated:Nikolay isleading supportof our client's Middlewareinfrastructurewithcritical businessapplication in EMEA,AMSand APJregions. Impacton customerbusinessis direct and any downtimeis causing tremendousfinanciallost.Heis training team membersto all customerspecificsand willingly is developing technicalskills in junior agents,helping theteam to grow.As resultof his effortsnumerousrecognitionsweresend by boththe customerand the account:"I am lost forwordswith yourperformancetoday and very proud you are partof ourHPE Accountfamily!!This is truly amazing and Iam sure this will be greatly appreciated from all cornersof the HPE Globe...not justChina."