This document describes an appliance recall check service that identifies potentially recalled appliances in homes being sold. It scans for recalls on major appliances and systems dating back to 1974 using a database of over 195 million products. Inspectors collect appliance data and submit a report identifying any high probability recalls. Home buyers receive a detailed recall report within 2 business days listing affected appliances, recall details, and repair instructions to ensure safety and resolve issues. The ongoing service also alerts clients of new recalls for existing appliances.

1. Appliance Recall Alert and Marketing System Bringing added value to you and your customers! 1

2. Background Attachments to various Realtor Association standard purchase agreements recommends checking products for any potential recalls Issue Identifying products through Consumer Products Safety Commission/Health Canada is difficult to impossible. (No way to rule out entirely, difficult to search an entire house full of appliances in a reasonable amount of time) Solution HouseMaster’s Appliance RecallChek Service 2 Identifying Recalled Products

4. Home buyers would have to research appliances on various websites during the inspection contingency period to know about recalls or other appliance issues

5. Consumer Product Safety Commission (CPSC) maintains a website (www.CPSC.gov) along with Health Canada (www.hc-sc.gc.ca)

6. There is NO single, all-inclusive source of information on product recalls, defective products, or class actions3

7. There’s not a single, all-inclusive source for Recall data…until now. Has established a database with over 195 million products, going back to 1974, covering all major household systems & appliances with reports available to consumers on their home systems through HouseMaster Home Inspections. 4

9. Free repairs

10. Extends life of system

11. Inspires confidence

13. Where does the information come from? Consumer Products, Appliances, Children’s Toys, Outdoor Equipment are all handled by the CPSC Pesticides, Fungicides, Rodenticides, Vehicle Emissions are all handled by the EPA Health Canada www.hc-sc.gc.ca Motor Vehicles, Tires, Child Seats, Related equipment are all handled by the NHTSA Boats, Marine Equipment, Boat Safety Issues are all handled by The U.S. Coast Guard Food, Medicine, and Cosmetics are handled by the FDA, CDC, USDA, and other government agencies. 7

14. Report Content Nature of the Recall Where the product was sold How to remedy the defect How to get the item repaired/replaced (usually free) Manufacturer Contact details Business hours of the manufacturer 8

15. Data Collected Make and model numbers for: Air Handler Units, including furnaces Condensing Units Water Heaters Kitchen appliances Refrigerator Oven/Stove Built-in Microwave Dishwasher Trash Compactor Disposal Exhaust Fans Any other kitchen appliances with accessible model numbers Wall Units Furnaces Air Conditioners 9

16. Inaccessible Model Numbers RecallChek does not change the scope of the inspection. If it is not visible without removing the appliance or disassembling in any way, it is not within the scope of the inspection Model Numbers from Appliances more + 40 years old RecallChek databases go all the way back to 1974, the same standard as the CPSC. If available, Serial Numbers, Manufacturing Dates, etc. Does not add time on to a typical inspection 10 Data Not Collected

17. Order a HouseMaster Inspection When scheduling the inspection On-site, at the time of the inspection Inspector gathers data while at the house Information sent to RecallChek RecallChek sends report directly to client and copied to home inspector Any questions the client has after the report is delivered can be directed to the RecallChek hotline. 11 How to Get a Recall Chek Report?

18. Report Details Delivered in 2 business days or less Easy to Read Summary What to do if you have a recalled appliance What to do if a manufacturer fails to respond Questions? Call Recall Check’s Customer Support Line Open M-F, 8am -5pm, Eastern Standard Time 12

19. Sample Report Appliances Itemized Any potential matches are represented as a percentage of match, along with recommendation 95% or greater matches should call manufacturer to confirm whether or not their appliance is part of a recall Support phone number at the bottom of each page in case the client has any questions

20. Sample Report Each potential recalled appliance is accompanied with a detailed report as seen here, spanning 2-5 pages each depending on the detail of information as submitted by the manufacturer to the CPSC 1st page always includes Manufacturer & Model number, number of units sold, type of product, and the release number/date

21. Sample Report Each potential recall includes phone numbers for the CPSC (as well as their Media Contact line) and the designated hotline for the firm that recalled the appliance. Each report also includes what time the manufacturer’s office is open (at end of report) Reports include a description of the potential hazard, a summary of incidents reported, where the product was sold and for how much, as well as the detailed description as reported by the manufacturer to the CPSC

22. Sample Report The last field for each potential recall is the resolution. In this actual recall, the Maytag Corporation is offering a free in-home repair! Unlike warranty issues or class action settlements, safety recalls generally require the manufacturer to resolve the issue for free

23. On Going Support, Service and Marketing Customer receives monthly report and is alerted if any existing appliances become recalled. Agents have the option to add their information to the monthly reports and “maintenance minute” information – free on- going marketing for you with no effort at no cost! 17

24. On Going Support, Service and Marketing Sign Up Upload image and information Your info is sent with RecallChek You can edit message Free monthly ongoing marketing No ongoing effort! 18

25. Another Reason to Have HouseMaster at the Top of Your List! 19