This document describes an appliance recall check service that identifies potentially recalled appliances in homes being sold. It scans for recalls on major appliances and systems dating back to 1974 using a database of over 195 million products. Inspectors collect appliance data and submit a report identifying any high probability recalls. Home buyers receive a detailed recall report within 2 business days listing affected appliances, recall details, and repair instructions to ensure safety and resolve issues. The ongoing service also alerts clients of new recalls for existing appliances.

1. Appliance Recall Alert and Marketing SystemBringing added value to you and your customers!1

2. BackgroundAttachments to various Realtor Association standard purchase agreements recommends checking products for any potential recallsIssueIdentifying products through Consumer Products Safety Commission/Health Canada is difficult to impossible. (No way to rule out entirely, difficult to search an entire house full of appliances in a reasonable amount of time)SolutionHouseMaster’s Appliance RecallChek Service2Identifying Recalled Products

3. Why is it needed?Legislation governing recalls and defective products often state: Government & manufacturers may issue or change recall notices or warnings at any time

4. Home buyers would have to research appliances on various websites during the inspection contingency period to know about recalls or other appliance issues

5. Consumer Product Safety Commission (CPSC) maintains a website (www.CPSC.gov) along with Health Canada (www.hc-sc.gc.ca)

6. There is NO single, all-inclusive source of information on product recalls, defective products, or class actions3

7. There’s not a single, all-inclusive source for Recall data…until now.Has established a database with over 195 million products, going back to 1974, covering all major household systems & appliances with reports available to consumers on their home systems through HouseMaster Home Inspections.4

8. 5Why Does it Matter? Safety Issues

9. Free repairs

10. Extends life of system

11. Inspires confidence

12. More positive buyer experienceTypical Recall Notice: CPSC/Health Canada80%+ are fire hazards stemming fromImproperly insulated wiring Overheating motors/relays Component failures you can't see Components that are not visible during an inspection6

13. Where does the information come from?Consumer Products, Appliances, Children’s Toys, Outdoor Equipment are all handled by the CPSCPesticides, Fungicides, Rodenticides, Vehicle Emissions are all handled by the EPAHealth Canadawww.hc-sc.gc.caMotor Vehicles, Tires, Child Seats, Related equipment are all handled by the NHTSABoats, Marine Equipment, Boat Safety Issues are all handled by The U.S. Coast GuardFood, Medicine, and Cosmetics are handled by the FDA, CDC, USDA, and other government agencies.7

14. Report ContentNature of the RecallWhere the product was soldHow to remedy the defectHow to get the item repaired/replaced (usually free)ManufacturerContact detailsBusiness hours of the manufacturer8

15. Data CollectedMake and model numbers for:Air Handler Units, including furnacesCondensing UnitsWater HeatersKitchen appliancesRefrigeratorOven/StoveBuilt-in MicrowaveDishwasherTrash CompactorDisposalExhaust FansAny other kitchen appliances with accessible model numbersWall UnitsFurnacesAir Conditioners9

16. Inaccessible Model NumbersRecallChek does not change the scope of the inspection. If it is not visible without removing the appliance or disassembling in any way, it is not within the scope of the inspectionModel Numbers from Appliances more + 40 years oldRecallChek databases go all the way back to 1974, the same standard as the CPSC.If available, Serial Numbers, Manufacturing Dates, etc.Does not add time on to a typical inspection10Data Not Collected

17. Order a HouseMaster InspectionWhen scheduling the inspectionOn-site, at the time of the inspectionInspector gathers data while at the houseInformation sent to RecallChekRecallChek sends report directly to client and copied to home inspectorAny questions the client has after the report is delivered can be directed to the RecallChek hotline. 11How to Get a Recall Chek Report?

18. Report DetailsDelivered in 2 business days or lessEasy to Read SummaryWhat to do if you have a recalled applianceWhat to do if a manufacturer fails to respondQuestions? Call Recall Check’s Customer Support LineOpen M-F, 8am -5pm, Eastern Standard Time12

19. Sample ReportAppliances ItemizedAny potential matches are represented as a percentage of match, along with recommendation95% or greater matches should call manufacturer to confirm whether or not their appliance is part of a recallSupport phone number at the bottom of each page in case the client has any questions