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Realising the true
value of DevOps
The DevOps Pay Raise
Tom LeveyTech Evangelist
@tlevey
DevOps?
?
Developers working
together with
Operations to get
things done faster in an
automated and
repeatable way
DevOps
Success?
?
2005
Portal-services ā€Ø
& handset testing
my
Ā desk
space
flashing
Ā lights
IREG
International Roaming
Expert Group
International
roaming
voice calls
video
calls
signaling
network
backbone
portal
services
messaging
france
network
spain
network
italy
germany
network
norway
network
Runbook
1. Call L2 ops team	

2. Call infrastructure ops	

3. Call signaling partner	

4. Call radio ops	

5. Call backbone provider	

6. Call international L2 ops team	

7. Wait for reply...	

8. Repeat 1-7 until resolution
ā€œEverything is ļ¬ne
from our end.ā€
OPS:
Typical Day
1. Open 30 new tickets	

2. Make 200 phone calls	

3. Attend executive P1 status update meeting	

4. Argue about what a P1 and P2 really is	

5. Reprioritise P2 tickets to P1	

6. Reprioritise P3 tickets to P2	

7. Close tickets as ā€˜Cannot reproduceā€™ or ā€˜Duplicateā€™
What did I care about?
P1ā€™s
SLAā€™s
What did I really
care about?
What did the Business
care about?
ā‚¬
P1 = ā‚¬
Even though the business could never prove it.
How the Business really
viewed me
How L2  L3 Support
viewed me
How Ops viewed me
False Alarms
Site is
down
404 Errors
My search 	

is slow
2am Friday - #FFS
We have had an
alert that the load on
one of your staging
servers is critical.
How much time do false
alarms waste?
Role Hours Per Week Cost Per Week Cost Per Year
Me 20 ā‚¬400 ā‚¬20,800
L2 10 ā‚¬200 ā‚¬10,400
L3 15 ā‚¬300 ā‚¬15,600
Hosting 6 ā‚¬120 ā‚¬6240
Network 6 ā‚¬120 ā‚¬6240
CMS 10 ā‚¬200 ā‚¬10,400
Total 55 ā‚¬1,340 ā‚¬69,680
Conservative estimates assuming ā‚¬20/hour
How much revenue did the
business lose?
No 	

idea
?
Typical Day
1. Open 30 new tickets	

2. Make 300 phone calls	

3. Attend executive P1 status update meeting	

4. Argue about what a P1 and P2 really is	

5. Reprioritize P2 tickets to P1	

6. Reprioritize P3 tickets to P2	

7. Close tickets as ā€˜Cannot reproduceā€™ or ā€˜Duplicateā€™
Things I wish Iā€™d had
1. Automation	

2. Collaboration	

3. Better Tooling	

4. Business Metrics
Things I wish Iā€™d done
1. Baseline where I started	

2. Measured my progress	

3. Calculated Business Impact	

4. Promote success not problems	

5. Proved my value
Present Day
3 billion !
daily transactions !
250!
milliseconds!
500!
updates/yr!
1 million+ servers
100 million GB
1,000 man years
1,500 miles
Konstantin Karpov
Users Expectations
Web server 1
Internet Firewall
Load
Balancer
Web server 2
Database
Napkin architectureā€¦
Pre$Produc)on+APM+ā€“+ā€œNon+Produc)on+Dataā€+
Development Operations
Dev Test Staging Live
Monitor  ManageProfile QA Load Test
Pre-Production Production
Produc'on)APM)ā€“)ā€œProduc'on)Dataā€)
6
Development Operations
Dev Test Staging Live
Monitor  Manage
Pre-Production Production
Profile QA Load Test
tools can be helpful
right tools
right hands
right use
How much time and ā‚¬
do these tools save?
INFRASTRUCTURE AUTOMATION
COOKBOOKS
RECIPES
INGREDIENTS
COMMUNITY
How much time and ā‚¬
do these tools save?
DEPLOYMENT AUTOMATION
Fabric
How much time and ā‚¬
do these tools save?
LOG AUTOMATION
LogStash
Logging is not enough!
Monitoring
How much time and $
do these tools save?
severe outage?
How many of you
use performance
management tools?
Identify early	

!
Troubleshoot fast	

!
Resolve quickly	

!
Quantify impact
x
automatically map your application
Who is using my app?
device, browser, network, Carrierā€¦
fault domain
device, carrier  browser performance
A simple travel search...
Executed code diagnostics
Understand the impact of slow performance
* Screenshot from US e-Commerce AppDynamics Customer
Application
Revenue
Application
Errors
Application
Response time
$64,499 per min
$11,987 per min
10.1 s
100 ms
Understand the benefit of an application release
Application
Revenue
Application
Response time
code
release 1
code
release 2
code
release 3
$44,499 per min
$58,237 per min
1.9 s
3.1 sec
DevOps Tasks
Annual
Cost ā‚¬
Annual
Beneļ¬t ā‚¬
Infrastructure Automation ? ?
Deployment Automation ? ?
Log Automation ? ?
Monitoring ? ?
Collaboration Pride ?
Total X Y
DevOps Value ā‚¬ Y - X

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