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Realising the true value of DevOps
- 1. Realising the true value of DevOps The DevOps Pay Raise
- 3. DevOps? ?
- 4. Developers working together with Operations to get things done faster in an automated and repeatable way
- 6. 2005 Portal-services āØ & handset testing
- 7. my
- 8. Ā desk
- 10. Ā lights
- 13. Runbook 1. Call L2 ops team 2. Call infrastructure ops 3. Call signaling partner 4. Call radio ops 5. Call backbone provider 6. Call international L2 ops team 7. Wait for reply... 8. Repeat 1-7 until resolution
- 15. āEverything is ļ¬ne from our end.ā OPS:
- 16. Typical Day 1. Open 30 new tickets 2. Make 200 phone calls 3. Attend executive P1 status update meeting 4. Argue about what a P1 and P2 really is 5. Reprioritise P2 tickets to P1 6. Reprioritise P3 tickets to P2 7. Close tickets as āCannot reproduceā or āDuplicateā
- 17. What did I care about?
- 18. P1ās SLAās What did I really care about?
- 19. What did the Business care about? ā¬
- 20. P1 = ā¬ Even though the business could never prove it.
- 21. How the Business really viewed me
- 22. How L2 L3 Support viewed me
- 23. How Ops viewed me
- 24. False Alarms Site is down 404 Errors My search is slow
- 25. 2am Friday - #FFS We have had an alert that the load on one of your staging servers is critical.
- 26. How much time do false alarms waste? Role Hours Per Week Cost Per Week Cost Per Year Me 20 ā¬400 ā¬20,800 L2 10 ā¬200 ā¬10,400 L3 15 ā¬300 ā¬15,600 Hosting 6 ā¬120 ā¬6240 Network 6 ā¬120 ā¬6240 CMS 10 ā¬200 ā¬10,400 Total 55 ā¬1,340 ā¬69,680 Conservative estimates assuming ā¬20/hour
- 27. How much revenue did the business lose? No idea ?
- 28. Typical Day 1. Open 30 new tickets 2. Make 300 phone calls 3. Attend executive P1 status update meeting 4. Argue about what a P1 and P2 really is 5. Reprioritize P2 tickets to P1 6. Reprioritize P3 tickets to P2 7. Close tickets as āCannot reproduceā or āDuplicateā
- 29. Things I wish Iād had 1. Automation 2. Collaboration 3. Better Tooling 4. Business Metrics
- 30. Things I wish Iād done 1. Baseline where I started 2. Measured my progress 3. Calculated Business Impact 4. Promote success not problems 5. Proved my value
- 31. Present Day
- 32. 3 billion ! daily transactions ! 250! milliseconds! 500! updates/yr!
- 33. 1 million+ servers 100 million GB 1,000 man years 1,500 miles Konstantin Karpov Users Expectations
- 34. Web server 1 Internet Firewall Load Balancer Web server 2 Database
- 37. Pre$Produc)on+APM+ā+āNon+Produc)on+Dataā+ Development Operations Dev Test Staging Live Monitor ManageProfile QA Load Test Pre-Production Production
- 38. Produc'on)APM)ā)āProduc'on)Dataā) 6 Development Operations Dev Test Staging Live Monitor Manage Pre-Production Production Profile QA Load Test
- 39. tools can be helpful
- 40. right tools right hands right use
- 41. How much time and ā¬ do these tools save? INFRASTRUCTURE AUTOMATION
- 44. How much time and ā¬ do these tools save? DEPLOYMENT AUTOMATION Fabric
- 45. How much time and ā¬ do these tools save? LOG AUTOMATION LogStash
- 46. Logging is not enough!
- 47. Monitoring How much time and $ do these tools save?
- 49. severe outage?
- 50. How many of you use performance management tools?
- 52. Identify early ! Troubleshoot fast ! Resolve quickly ! Quantify impact x
- 54. automatically map your application
- 55. Who is using my app?
- 56. device, browser, network, Carrierā¦
- 57. fault domain
- 58. device, carrier browser performance
- 59. A simple travel search...
- 61. Understand the impact of slow performance * Screenshot from US e-Commerce AppDynamics Customer Application Revenue Application Errors Application Response time $64,499 per min $11,987 per min 10.1 s 100 ms
- 62. Understand the benefit of an application release Application Revenue Application Response time code release 1 code release 2 code release 3 $44,499 per min $58,237 per min 1.9 s 3.1 sec
- 63. DevOps Tasks Annual Cost ā¬ Annual Beneļ¬t ā¬ Infrastructure Automation ? ? Deployment Automation ? ? Log Automation ? ? Monitoring ? ? Collaboration Pride ? Total X Y DevOps Value ā¬ Y - X
- 64. ! Tell the Business how much ā¬ you save them DevOps Automation collaboration Time Money= =