Realising the true value of DevOps

•

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tlevey

DevOps, when done right, usually goes unnoticed. It's only when something breaks that all eyes turn to IT.

Technology

Realising the true
value of DevOps
The DevOps Pay Raise

Developers working
together with
Operations to get
things done faster in an
automated and
repeatable way

2005
Portal-services  
& handset testing

International
roaming
voice calls
video
calls
signaling
network
backbone
portal
services
messaging
france
network
spain
network
italy
germany
network
norway
network

Runbook
1. Call L2 ops team

2. Call infrastructure ops

3. Call signaling partner

4. Call radio ops

5. Call backbone provider

6. Call international L2 ops team

7. Wait for reply...

8. Repeat 1-7 until resolution

Typical Day
1. Open 30 new tickets

2. Make 200 phone calls

3. Attend executive P1 status update meeting

4. Argue about what a P1 and P2 really is

5. Reprioritise P2 tickets to P1

6. Reprioritise P3 tickets to P2

7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’

P1’s
SLA’s
What did I really
care about?

P1 = €
Even though the business could never prove it.

False Alarms
Site is
down
404 Errors
My search

is slow

2am Friday - #FFS
We have had an
alert that the load on
one of your staging
servers is critical.

How much time do false
alarms waste?
Role Hours Per Week Cost Per Week Cost Per Year
Me 20 €400 €20,800
L2 10 €200 €10,400
L3 15 €300 €15,600
Hosting 6 €120 €6240
Network 6 €120 €6240
CMS 10 €200 €10,400
Total 55 €1,340 €69,680
Conservative estimates assuming €20/hour

How much revenue did the
business lose?
No

idea
?

Typical Day
1. Open 30 new tickets

2. Make 300 phone calls

3. Attend executive P1 status update meeting

4. Argue about what a P1 and P2 really is

5. Reprioritize P2 tickets to P1

6. Reprioritize P3 tickets to P2

7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’

Things I wish I’d had
1. Automation

2. Collaboration

3. Better Tooling

4. Business Metrics

Things I wish I’d done
1. Baseline where I started

2. Measured my progress

3. Calculated Business Impact

4. Promote success not problems

5. Proved my value

3 billion !
daily transactions !
250!
milliseconds!
500!
updates/yr!

1 million+ servers
100 million GB
1,000 man years
1,500 miles
Konstantin Karpov
Users Expectations

Web server 1
Internet Firewall
Load
Balancer
Web server 2
Database

Pre$Produc)on+APM+–+“Non+Produc)on+Data”+
Development Operations
Dev Test Staging Live
Monitor ManageProfile QA Load Test
Pre-Production Production

How much time and €
do these tools save?
INFRASTRUCTURE AUTOMATION

How much time and €
do these tools save?
DEPLOYMENT AUTOMATION
Fabric

How much time and €
do these tools save?
LOG AUTOMATION
LogStash

Monitoring
How much time and $
do these tools save?

How many of you
use performance
management tools?

Identify early

!
Troubleshoot fast

!
Resolve quickly

!
Quantify impact
x

Understand the impact of slow performance
* Screenshot from US e-Commerce AppDynamics Customer
Application
Revenue
Application
Errors
Application
Response time
$64,499 per min
$11,987 per min
10.1 s
100 ms

Understand the benefit of an application release
Application
Revenue
Application
Response time
code
release 1
code
release 2
code
release 3
$44,499 per min
$58,237 per min
1.9 s
3.1 sec

DevOps Tasks
Annual
Cost €
Annual
Beneﬁt €
Infrastructure Automation ? ?
Deployment Automation ? ?
Log Automation ? ?
Monitoring ? ?
Collaboration Pride ?
Total X Y
DevOps Value € Y - X

This document discusses how adopting DevOps practices can help quantify the value of DevOps for a business. It describes some of the challenges faced in traditional operations roles, including spending significant time on unproductive tasks like troubleshooting false alarms. Adopting automation, collaboration tools, and business metrics can help reduce time spent on unproductive work and more accurately measure the impact of outages on revenue. Quantifying these savings can help operators demonstrate the tangible financial benefits DevOps brings to the business.

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Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/ DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen! Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell. Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten. Diese Themen werden behandelt - Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten - Wie funktionieren CCB- und CCX-Lizenzen wirklich? - Verstehen des DLAU-Tools und wie man es am besten nutzt - Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw. - Praxisbeispiele und Best Practices zum sofortigen Umsetzen

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1. Realising the true value of DevOps The DevOps Pay Raise

2. Tom LeveyTech Evangelist @tlevey

3. DevOps? ?

4. Developers working together with Operations to get things done faster in an automated and repeatable way

5. DevOps Success? ?

6. 2005 Portal-services   & handset testing

7. my

8. desk

9. space flashing

10. lights

11. IREG International Roaming Expert Group

12. International roaming voice calls video calls signaling network backbone portal services messaging france network spain network italy germany network norway network

13. Runbook 1. Call L2 ops team 2. Call infrastructure ops 3. Call signaling partner 4. Call radio ops 5. Call backbone provider 6. Call international L2 ops team 7. Wait for reply... 8. Repeat 1-7 until resolution

14.

15. “Everything is ﬁne from our end.” OPS:

16. Typical Day 1. Open 30 new tickets 2. Make 200 phone calls 3. Attend executive P1 status update meeting 4. Argue about what a P1 and P2 really is 5. Reprioritise P2 tickets to P1 6. Reprioritise P3 tickets to P2 7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’

17. What did I care about?

18. P1’s SLA’s What did I really care about?

19. What did the Business care about? €

20. P1 = € Even though the business could never prove it.

21. How the Business really viewed me

22. How L2 L3 Support viewed me

23. How Ops viewed me

24. False Alarms Site is down 404 Errors My search is slow

25. 2am Friday - #FFS We have had an alert that the load on one of your staging servers is critical.

26. How much time do false alarms waste? Role Hours Per Week Cost Per Week Cost Per Year Me 20 €400 €20,800 L2 10 €200 €10,400 L3 15 €300 €15,600 Hosting 6 €120 €6240 Network 6 €120 €6240 CMS 10 €200 €10,400 Total 55 €1,340 €69,680 Conservative estimates assuming €20/hour

27. How much revenue did the business lose? No idea ?

28. Typical Day 1. Open 30 new tickets 2. Make 300 phone calls 3. Attend executive P1 status update meeting 4. Argue about what a P1 and P2 really is 5. Reprioritize P2 tickets to P1 6. Reprioritize P3 tickets to P2 7. Close tickets as ‘Cannot reproduce’ or ‘Duplicate’

29. Things I wish I’d had 1. Automation 2. Collaboration 3. Better Tooling 4. Business Metrics

30. Things I wish I’d done 1. Baseline where I started 2. Measured my progress 3. Calculated Business Impact 4. Promote success not problems 5. Proved my value

31. Present Day

32. 3 billion ! daily transactions ! 250! milliseconds! 500! updates/yr!

33. 1 million+ servers 100 million GB 1,000 man years 1,500 miles Konstantin Karpov Users Expectations

34. Web server 1 Internet Firewall Load Balancer Web server 2 Database

35. Napkin architecture…

36.

37. Pre$Produc)on+APM+–+“Non+Produc)on+Data”+ Development Operations Dev Test Staging Live Monitor ManageProfile QA Load Test Pre-Production Production

38. Produc'on)APM)–)“Produc'on)Data”) 6 Development Operations Dev Test Staging Live Monitor Manage Pre-Production Production Profile QA Load Test

39. tools can be helpful

40. right tools right hands right use

41. How much time and € do these tools save? INFRASTRUCTURE AUTOMATION

42. COOKBOOKS RECIPES INGREDIENTS COMMUNITY

43.

44. How much time and € do these tools save? DEPLOYMENT AUTOMATION Fabric

45. How much time and € do these tools save? LOG AUTOMATION LogStash

46. Logging is not enough!

47. Monitoring How much time and $ do these tools save?

48.

49. severe outage?

50. How many of you use performance management tools?

51.

52. Identify early ! Troubleshoot fast ! Resolve quickly ! Quantify impact x

53.

54. automatically map your application

55. Who is using my app?

56. device, browser, network, Carrier…

57. fault domain

58. device, carrier browser performance

59. A simple travel search...

60. Executed code diagnostics

61. Understand the impact of slow performance * Screenshot from US e-Commerce AppDynamics Customer Application Revenue Application Errors Application Response time $64,499 per min $11,987 per min 10.1 s 100 ms

62. Understand the benefit of an application release Application Revenue Application Response time code release 1 code release 2 code release 3 $44,499 per min $58,237 per min 1.9 s 3.1 sec

63. DevOps Tasks Annual Cost € Annual Beneﬁt € Infrastructure Automation ? ? Deployment Automation ? ? Log Automation ? ? Monitoring ? ? Collaboration Pride ? Total X Y DevOps Value € Y - X

64. ! Tell the Business how much € you save them DevOps Automation collaboration Time Money= =

65. Free trial: appdynamics.com DEMO?

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