Reach support to living workshops participant slides
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The document discusses support for living an ordinary life and using the Reach standards to evaluate supported living services. Reach involves facilitated conversations using "It's My Life" to gather people's experiences and focus groups to review the service. The results inform an action plan to improve support for choice, control and an ordinary lifestyle. Key points include focusing on human rights, considering all resources available to a person, and moving from a service model to truly supported living.
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Reach support to living workshops participant slides
- 1. Support for living an ordinary life
- 3. The national network Together We Are Stronger 1 Self advocates. Families. Supporters . Managers.
- 4. What did we hear? Support for living an ordinary life
- 6. The roller coaster of an ordinary life Support for living an ordinary life
- 7. Moving to Reach support for living Support for living an ordinary life
- 8. Working together Support for living an ordinary life
- 9. We often hear…. Support for living an ordinary life ‘Yep, we’ve done supported living’ ‘Yep, we’ve done supported living’ ‘We’ve de-registered’‘We’ve de-registered’ ‘Supported living is only for the most able’ ‘Supported living is only for the most able’ ‘Supported living means living on your own’ ‘Supported living means living on your own’ ‘Supported living creates loneliness’ ‘Supported living creates loneliness’ And it’s alright we’ve got….. ‘PCPs’ ‘DPs’ ‘OPPs’ ‘IBs’ ‘PBs’ ‘SDSs’
- 10. But what we often see and hear is…… Support for living an ordinary life No I didn’t choose who I live with. No I didn’t choose who I live with. I can’t move can I? I can’t move can I? No I didn’t choose who supports me. No I didn’t choose who supports me. I’m lonely.I’m lonely.
- 11. We think. Supported living has developed rapidly in the UK but not always in the way it should. It has, in many organisations, become a service type rather than a way of supporting people to have real choice and control over their lives. We think that this needs to change. Support for living an ordinary life
- 12. Some things that are in the way • Confusion about what supported living really is ie. ‘it = tenancy based services’ • Quality assurance systems that do not relate inputs to outcomes in peoples lives (even if this is the intention) • Interpreting regulations in a way that avoids any risk & ordinary experiences in peoples lives • Believing that only more money can make services better, more person centred etc. Support for living an ordinary life
- 13. We reviewed Reach with with Quality Checkers from Choice Support Support for living an ordinary life
- 14. Some clear messages were given Support for living an ordinary life
- 15. Supported Living to Support for Living. We want Reach: Support for living an ordinary life to achieve the following: •To clarify the standards of support for living to ensure that ‘supported living’ doesn’t become a model that people can simply tick as ‘achieved’. •To ensure that in the current climate of dwindling financial resources and tightening budgets, we remain committed to quality support that values the range of resources available to people, for example the community, family, skills exchanges and friends. •To show how Reach can be useful to people with direct payments or personal budgets. •To ensure that as we work to drive up quality in relation to care and support, we focus on supporting ordinary lives based on Human Rights. Support for living an ordinary life
- 16. Who is Reach designed for? People use Reach for a number of reasons. Reach can be used by: • anyone who receives support • families and friends • supporters •people living in a residential care home •organisations that support people • people who fund support • organisations that are responsible for monitoring the support people receive Support for living an ordinary life
- 17. The Standards. Support for living an ordinary life
- 18. It’s about Human Rights……. Support for living an ordinary life
- 19. WE MUST always consider all the resources available to a person. Support for living an ordinary life
- 20. A set of standards relating to 3 key questions: 1. Is each person receiving quality support for living? 2. How are the people or organisation offering support doing in relation to Supported for Living? 3. Are the right conditions in place to help develop good Supported for Living an ORDINARY LIFE? The core of REACH Support for living an ordinary life
- 21. • How you live (your lifestyle) • Who you live with (if anyone) • Where you live • Who supports you • How you are supported Supported for living is essentially choosing Support for living an ordinary life
- 22. • Learn to think outside of services and be creative in problem solving • Make sure that you use Person Centred Planning and/or Individual Service Design to find out how people want to live • Think about a wide range of housing options • Use your own (and others’) connections, networks and resources in thinking through support – your own friends and acquaintances can be important • Learn to understand the specific nature of relationships which individual people want – we are all different TRUE Supported for Living
- 23. Reach is a resource and set of standards to encourage people to explore what support for living an ordinary life looks like for a person. If changes are needed in a person’s life Reach helps you agree the desired changes, plan and take action together. for living an ordinary life Reach: Support for living an ordinary life is NOT an assessment tool. Support for living an ordinary life
- 24. The Reach Pack (two main parts) Support for living an ordinary life Support for living an ordinary life It’s My Life can be used on it’s own
- 25. Support for living an ordinary life CQC are moving away from a compliance based model of regulation. To get to the heart of people’s experience of care and support they are going to ask a new set of 5 questions. These questions are about the quality of services, based on the things that matter to people. They will ask the following five questions of every service: • Is it safe? • Is it effective? • Is it caring? • Is it responsive to people’s needs? • Is it well-led?
- 27. The Social Care Commitment is a voluntary agreement about workforce quality between all parts of the adult social care sector in England that has been developed by Skills for Care as part of the response to Winterbourne View Joint Improvement Programme. Its primary purpose is to ensure that the general public are confident that they/their families will always be supported by skilled people who treat them with dignity and respect. Employers and employees will be asked to sign-up to 7 statements that describe their commitments to ensuring workforce quality. Both employers and employees make the commitment. The employer commitment is a promise to: •Recruit staff who care. •Provide thorough induction training. •Help staff develop their skills. •Make sure staff understand safety and quality standards. •Take responsibility for how staff work. •Supervise staff properly. •Support staff to put their commitment into practice everyday. The employee commitment is a promise to: •Work responsibly. •Uphold dignity. •Work co-operatively. •Communicate effectively. •Protect privacy. •Continue to learn. •Treat people fairly.
- 28. It’s My Life…….. Support for living an ordinary life Support for living an ordinary life
- 29. Facilitating a Reach review Support for living an ordinary life
- 30. The Reach review team Support for living an ordinary life Support for living an ordinary life Family People supported Support workers Human Resources and Finance colleagues Trustees Managers
- 31. Evidence is important Support for living an ordinary life Support for living an ordinary life When doing a Reach review, you continually need to ask yourselves ‘what is the evidence for this?’. Most of the evidence comes from what the people you support and their families say about how they are living their lives. Some of the evidence will come from how you run your organisation and the values and policies you have in place. The starting place is the people you support! The starting place is the people you support!
- 32. Evidence is important Support for living an ordinary life Support for living an ordinary life ‘No two people have the same desires, expectations, wants or needs. Each and every person is a unique human being. What we share is our humanity, our desire to be loved and to belong.’ (Sally Warren, Reach)
- 34. It’s all about a conversation….. Make sure people have an idea of what could be.
- 35. People need to know….. Have a conversation.
- 36. What does this standard mean? What kind of things would you see in a person’s life if the standard being met – i.e. how would you know? What kinds of things would you definitely not see? What kinds of things might you see in a service if it wanted to present as though it was meeting the standard but it was not? In your groups discuss the standard you have been given and think how it might be further defined. Use the following questions to build your definition:
- 37. Time for action! ….. A plan is not an outcome! Agree action and act.
- 38. Top Tips…..
- 39. Any questions?
- 40. Having a go Group work • In pairs, one person think about someone they support/know well. The other person work through one of the standards with them. • What works well and what doesn't’t – what are the ‘top tips’ for making it work?
- 41. Over to you…….. Support for living an ordinary life Support for living an ordinary life How would you do against ‘this means’? How might you best use ‘It’s My Life’? What do you need to ensure is in place to ensure time for real conversations? What support might facilitators need? How will you gather the information? 1 2 3 4 5
- 42. Support for living an ordinary life Support for living an ordinary life E
- 43. Support for living an ordinary life Support for living an ordinary life E
- 44. The Service Review section Support for living an ordinary life
- 45. Talk to & look at …. Support for living an ordinary life Support for living an ordinary life
- 46. Ten top tips for focus groups: There’s no doubt that great focus groups require meticulous planning. Our Top Ten Tips below can’t guarantee great groups on their own, but they will go a long way to address common pitfalls….so: 1.Understand the questions we have provided to ensure a focus. 2.Be specific about who you need to talk with and why. 3.Ensure you invite the right people, a mixed group representing a range of people, families and staff. 4.Agree the finish time and don’t save the most important topics until the end. 5.Try it out with a friend or colleague. 6.Create a relaxed, positive atmosphere. 7.Be in charge of the ‘virtual’ microphone. 8.Never ask leading questions. 9.Ask open-ended questions. 10.Never assume you understand what participants mean – check it out!
- 47. Table 1…. What does support for living look like? Support for living an ordinary life Support for living an ordinary life Focus groups – a min of 2 days over a month Focus groups – a min of 2 days over a month A group discussion to ensure what good support for living looks like A group discussion to ensure what good support for living looks like
- 48. Example Support for living an ordinary life It’s essential to develop people’s belief in and knowledge of what’s possible.
- 49. Practice that needs to change Support for living an ordinary life Support for living an ordinary life Getting it right means Support for living an ordinary life
- 50. Any technical housing questions?
- 51. Table 2….How are you doing? Support for living an ordinary life Support for living an ordinary life Be honest. How are you doing now? Be honest. How are you doing now? How can you move from a service to an ordinary life? How can you move from a service to an ordinary life? How do these questions relate to different parts of your organisation? How do these questions relate to different parts of your organisation?
- 52. Example Support for living an ordinary life
- 53. Having a go Group work • In pairs work through one of the standards. • Can you share some examples of where and how you are meeting some of the ‘from a service to an ordinary life’ ideas?
- 54. The Service Review section Support for living an ordinary life
- 55. Bring people together to plan Bring people together to plan
- 58. When ‘It’s My Life’ conversations have been facilitated with people supported and focus groups have been facilitated for the Service Review, the stories and information gathered will lead to the creation an action plan. A plna for improvement and provide evidence for internal and externals reporting. When ‘It’s My Life’ conversations have been facilitated with people supported and focus groups have been facilitated for the Service Review, the stories and information gathered will lead to the creation an action plan. A plna for improvement and provide evidence for internal and externals reporting. Support for living an ordinary life
- 59. Support for living an ordinary life Top 10 Tips for success… 1. Know why you’re using it 2. Plan realistic timescales accordingly 3. Promote it as a positive tool rather than ‘Big Brother’ 4. Involve a diverse range of people, it helps with staying honest 5. Think about how you’ll investigate – conversations rather than questions 6. Know how you will respond to issues
- 60. Top 10 Tips for success… 7. Remember to celebrate success 8. Think about how you make it meaningful to the people you support 9. Look at it as a way to influence change in the ‘helpful conditions’ that are not yet there 10. Believe that people have a right to quality supported living services… not just your definition of it Support for living an ordinary life
- 61. Additional resources Support for living an ordinary life
- 63. Choice Support are part of an exciting current development for Quality Checkers in creating an Association of Quality Checkers . The AQC will be a : Membership organisation for individuals and organisations that provide quality checking services. The Association of Quality Checkers will : raise the profile of Quality Checking in health and social care services showcase best practice, themes and trends in health and social care campaign for employment, rights and citizenship for people with disabilities For more Information about the AQC contact SARAH MAGUIRE Sarah.maguire@choicesupport.org.uk
- 64. Remember…… Support for living an ordinary life My MoneyMy Money
- 65. www.paradigm-uk.org Support for living an ordinary life