This document presents research on employee engagement and organizational performance in IT industries. The research aims to understand attributes that support workforce agility and organize them by importance. It used a sample of 189 IT employees and collected data through interviews and questionnaires analyzed with multi-criterion decision analysis. The results found that growth potential and a positive attitude were key drivers, while personal efficacy, creativity, and skill development were top priorities. Additionally, the research found that employee and organizational performance have not significantly changed despite continued remote work due to agility and lean operations in IT industries.

1. Employee Engagement and Organizational
Performance in IT Industries
Mr.Raghavendra. R
Research Scholar Annamalai University
Email-7.raghu@gmail.com
9379061611
Dr. M. Kamaraj
Associate Professor
Annamalai University

2. Introduction
• Co-Working Space is the concept of sharing an office space by executives from
different firms
• To overcome the disturbances at work from home environment
• To use the facilities including Wi-Fi, comfortable working environment
• Flexi payment based on working hours
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3. Objectives and Research Design
• Objectives
To understand the preferred attributes among IT employees that support
agility in work force
To organise the attributes in an order based on their values
• Research Design
Sample Size: 189
Study type : exploratory research
Sampling Method : Delphi method , Interview + Questionnaire
Analysis method : Multi Criterion Decision Analysis (MCDA) - Decision
making trial and evaluation laboratory (DEMATEL)
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4. Model
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Response to Market
Changes
Adaptability & Resilience
Growth potential
Productivity
Continuous
improvement
Personal competency
Work environment
Agility & Lean in work Employee
Engagement & work
Employee
Performance
Criteria for evaluation

5. Results and Analysis with key findings
• Key driving force is growth potential and attribute is positive attitude
• Personal efficacy : creativity And skill develop are of top priority
• The post COVID environment has not yet come to normal as many IT firms
still follow work from home or remote working.
• The performance of employees or organization has not changed
significantly due to the agility and lean in operation
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6. Discussion and Conclusion
Agility is the potential of a firm or an individual to adopt new technologies and
the lean is the process of eliminating non-productive activities that productivity
increases.
Though the Working environment of IT industries are not returned to the Pre
COVID 19 condition and many firms still use ‘work from remote location’.
Career advancement, skill development , positive attitude and creativity are the
factors that influence the employee engagement.
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