1) Lucy Beck struggles in her new secretarial job as the ghost of the previous secretary, Miss Broome, haunts the office and disrupts her work. 2) However, Lucy faces the challenges with courage and determination, communicating with Miss Broome through the typewriter to understand her situation. 3) Lucy eventually learns of Miss Broome's lonely past and shows her compassion, helping the spirit to finally move on in a kind manner.

1. VIVIEN ALCOCK

2. ABOUT THE AUTHOR VIVIEN ALCOCK Born in 1924 in Worthing , West Sussex, England Author of children’s book who was gifted with ability to blend reality and fantasy She understood the hidden feelings of teenagers, especially he shy and the overlooked. Produced over 20 novels with themes of kindness/pity, the need for friendships and the complexities of family ties. Died in 2003.

3. ELEMENTS OF QWERTYUIOP SETTING PHYSICAL SETTING Belmont Secretarial College Lucy Beck’s home Office of Ross & Bannister’s SOCIAL SETTING *lower middle-class TIME 20 th century England CHARACTERS MAIN CHARACTERS * Lucy Beck *Harry Darke *Miss Broome MINOR CHARACTERS *Mr Ross, Mrs Beck , Uncle Bert THEMES *Facing challenges Learning to let go * Rejection MESSAGE *it is important to have courage, optimism and perseverance * Love and understanding can help to heal wounds or resolve conflicts MORAL VALUES Compassion and kindness Discretion and consideration for others Do not judge a book by its cover Do not give up easily when we are faced with problems

4. QWERTYUIOP is an entertaining story about 17-year-old Lucy Beck, the new secretary at Ross and Bannister’s, who struggles with her predecessor over the secretarial position at the firm. Lucy Beck counts herself lucky to get a job as a secretary but she does not expect to have a ghost as a rival. The former secretary, Miss Broome, frightens away all the new secretaries who come in to replace her. However, Miss Broome is in for a surprise when she meets her match in Lucy. Although timid, Lucy manages to tactfully handle Miss Broome. Communicating through the typewriter, Lucy tries to convince Miss Broome to leave. The vivid description of how the current and former secretary fight is both amusing and entertaining.

5. QWERTYUIOP THEMES Facing Challenges Handling Difficult Task with courage MORAL VALUES Determination Discretion and consideration for others Loyalty Perseverance is the key to success Compassion and kindness SETTING Lucy Beck’s house Belmont Secretarial College Ross & Bannister’s office Lesson Learnt Perseverance Helping others Lucy Beck Harry Darke Miss Broome Mr Ross Mrs Beck Uncle Bert CHARACTERS

6. Lucy Beck begins her job at Ross and Bannister’s as a secretary after graduating from Belmont Secretarial College 1. EXPOSITION A hidden hand causes havoc with Lucy’s typing efforts. QWERTYUIOPs would be the letters popping up every time Lucy types 2. RISING ACTION The spirit, the late Miss Broome, types out threatening words to Lucy. Lucy declares war and fights back with rapid typing and lots of correcting liquids 3.CLIMAX Lucy discovers Miss Broome’s background and uses a softer approach to console her 4.FALLING ACTION Lucy manages to overcome her problem with the ghost of Miss Broome, completes her typing on time and error free, and reaches a new understanding with her Uncle Bert 5.RESOLUTION THE PLOT

7. THE CHARACTERS LUCY BECK MISS BROOME MR HARRY DARKE MR ROSS UNCLE BECK MRS BECK PICTURE PICTURE PICTURE PICTURE PICTURE PICTURE

8. Timid Courageous Young Shy Determined Brave Lacked of confidence Compassionate

9. LUCY’S Character Traits Evidence from text Timid Shy * small, mousy-looking and easily overlooked (page 9) * Looked out of place on her first day at work (page 12) Lacked of Confidence Whoever will want to employ me? (page 9) If I get a job…Trouble was that there were hundreds after every vacancy, brighter than Lucy, better qualified than Lucy…(page 10) Determined For an hour, she battled with the machine…(page 22) “ It’s my job now,” she said. “I need it…”(page 26) Lucy showed no mercy… reached the end of the letter in triumph. (page 22)

10. LUCY’S Character Traits Evidence from text Compassionate Lucy instantly feels sorry after saying mean stuff to Uncle Bert (page 26) Assures him that she and her mother needed him (page 28) Feels sorry for Miss Broome, which is noticed by Harry (page 26) Brave Courageous “… she was not a coward.” (page 20) She went back and sat down in front of the typewriter and glared at it…it crouched, like a squat, ugly monster, staring at her with its alphabetical eyes (page 20) Even though she is young and shy, she faces Miss Broome’s spirit bravely (page 20) Relentlessly fights the typewriter (pages 20 and 22)

11. HARRY DARKE Experienced Helpful Reassuring Mysterious Observant Loyal

12. HARRY DARKE’S Character Traits Evidence From Text Experienced Observes the importance of punctuality Wonders how long Lucy will last as a secretary Helpful Reassuring Mysterious Tells Lucy that she can ask him about anything (page 12) “Anything you want, just ask old Harry.” Stresses to Lucy that she shouldn’t worry if she makes mistakes when she types (page 14) Makes a few under-the –breath comments and behaves strangely (pages 12-14)

13. HARRY DARKE’S Character Traits Evidence From Text Observant Observes that Lucy was scared/ anxious on her first day (page 13) Understood that Miss Broome hated the younger touch typists without needing to be told (page 25) Quick to notice Lucy’s sympathy for Miss Broome (page 26) Loyal He worked there for thirty years until his retirement and came back to help out as a handyman.

14. MISS BROOME Hardworking Efficient Loyal Bad-tempered Persistent

15. MISS BROOME’S Character Traits Evidence from text Loyal Been here forty-three years, girl, woman and old misery (page 25) Lonely This place was her home, this job was all she lived for (page 25) “… didn’t want to go…didn’t have anywhere worth going to…didn’t have any family who’d own her.” (page 25) Bad-tempered It screamed, shaking and snapping its keys like castanets (page 20)

16. LUCY’S MOTHER Patient- “…could not help wishing she would sometimes lose her temper.” (page 9) Compassionate- she asked Uncle Bert to leave but has asked him to come back because she feels sorry for him. UNCLE BERT An alcoholic- he’s not drinking up my pay packet (pages 9-10) Low self-esteem- “you don’t think much of me, do you? (page 26) Caring – “thought I’d have your supper ready…now you’re a working girl MRS PRICE Sympathetic- she looked at Lucy Beck, and sighed…”Good luck my dear . (page 9) MR ROSS Lucy’s boss Concerned- “ Did you have trouble with the machine, Miss Beck?” he asked. (pag3 25)

17. Lucy finds herself in a difficult position when Miss Broome’s ghost keeps on disturbing her However , she handles the difficulties with courage and determination She does not allow the spirit to scare her away like all the other secretaries. Instead, she communicates with it through the typewriter. Finally, through her courage and determination, she outsmarts the spirit . HANDLING DFFICULT TASK WITH COURAGE

18. Lucy faces up to challenging situations when Miss Broome’s spirit haunts her through the typewriter. The secretaries before her all left after just one day of working there. Lucy refuses to simply give up and leave. So she finds a way to deal with the spirit. She wins it and types a goodbye letter to the spirit of Miss Broome. The spirit finally leaves and stops haunting the office of Ross and Bannister’s. FACING CHALLENGES

19. DETERMINATION Lucy shows determination in what she does She is determined to keep her job and perseveres By handling the spirit properly, she not only manages to keep her job but does well in it too. LOYALTY Harry Darke is a loyal employee at Ross and Bannister’s He had been working there for thirty years and has retired Being loyal to the company, he comes back to work even after retirement Miss Broome was also a loyal staff at the firm After her sudden dismissal, her spirit came back to haunt the office.

20. DISCRETION AND CONSIDERATION FOR OTHERS Lucy demonstrates these values when she was threatened by the presence of the spirit. Although she is only seventeen, she acts with maturity. Lucy makes the ex-secretary feel wanted and useful, just like she was when she was alive. The knowledge of Miss Broome’s circumstances also influences Lucy to change her attitude towards Uncle Bert. Lucy realizes that he is just another human being who needs to feel wanted.

21. PESERVERANCE IS THE KEY TO SUCCESS Lucy shows her determined character right from the start as soon as she graduated from the Belmont Secretarial College She is focused on getting a job , on getting away from her impoverished and dreary daily life Besides that she also displays perseverance and a fighting spirit as she battles to prevent losing her job to the ghost of Miss Broome. Undeterred by aggressiveness and threats , Lucy learns to think of a practical way to resolve the problem of Miss Broome’s and its presence in the office.

22. COMPASSION AND KINDNESS Lucy feels compassion for Miss Broome when she learns the nature of her circumstances. She kindly helps Miss Broome to let go of the past and be at peace. Lucy continues this value at home when she learns to be sensitive and compassionate to her uncle. Lucy’s mother also displays kindness when she asked Uncle Bert to live with them again after previously throwing him out.