1. The document describes the annual debate contest QLarified organized by SureThoughts to bring clarity to industry on best practices, standards, and frameworks. 2. The 2012 edition included preliminary rounds in 7 cities with topics related to 3 tracks: application development, strategic consulting, and infrastructure support. 24 contestants were shortlisted for semi-finals in Bangalore and Pune. 3. The semi-finals and grand finale in Pune saw the shortlisted contestants debate topics to determine the top 3 winners who received awards worth over 6 lakh rupees total. Over 350 professionals participated and industry experts commended the event for adding value and clarity to the IT industry.

1. ISO 20000 vs CMMI-
CSISix Sigma vs ITIL-
vsAGILE PMP
ITIL vs COBIT
SVC
The Annual Debate Contest
SURETH UGHTS
Confusion to Clarity!
(Read as Clarified)
The Road Ahead...
Synopsis
of
QLarifiedQLarified

2. About SureThoughts and QLarified
QLarified-2012
Based on the suggestions & feedback of QLarified-2011 we realized that people were reluctant to contest as they feel that it would be difficult to justify all the
bestpractices,standards,framework,etcatatimebythem.Theymightjustify2-3bestpracticesbutnotall.
Considering this we are coming up with 3 Tracks of the debate for QLarified-2012 which would run parallel. By having 3 tracks professionals from various
experience,backgroundcanparticipate.TopicswouldberelatedtoparticularTracks& thesetracksare:
SureThoughts presents an opportunity for all industry professionals to be a part of QLarified-2012. We request you to join as a contestant for this
Annual Debate Contest. However, if you are not interested in contesting but want to contribute to this mega event QLarified-2012, you can join by
enrolling through the defined procedure given on SureThoughts website www.SureThoughts.com
LETS MEET THE CHALLENGES OF TOMORROW, TOGETHER!!
SureThoughts is a QLogy promoted knowledge sharing platform for industry best practices. SureThoughts intends to help industry to share the knowledge
on management best practices. Best practices, frameworks or industry standards are created to help organization operate in a structured manner.
Unfortunately people end up focusing on one practice or framework rather than holistic view of organization. In the organization multiple initiatives get
created focusing on different practices. This leads to misaligned efforts which eventually reduces efficiency and effectiveness of the organization. This
createsconfusionfortheorganizationonwhichbestpracticewouldbemoresuitable.Ouraimistobringclaritytoallaboveconfusions.
About SureThoughts
Purpose
? To bring clarity on various industry best practices by means of industry .
Participation and collaborative efforts of practitioners in the industry to
bring in their depth and knowledge of the subject.
The specific area to churn out the relevant clarity for industry to use,
which will eventually enhance maturity of the industry.
?
?
Objective
? To provide common platform for industry practitioners to share
their knowledge.
To draw some conclusions from usage of various industry
practices, frameworks, standards & processes.
To build powerful professionals network.
?
?
? To promote unbiased notion about various industry practices,
frameworks, standards & processes.
Application Design
and Development
More focus would be on design,
development, project management &
transitionbestpracticesoftheindustry
like TOGAF, CMMI-DEV, CobiT,
PMBOK, PRINCE2, SCRUM,
Zachman,SixSigma,AGILE,etc.
Strategic and
Management Consulting
More focus on Strategic use of best
practices of the industry like Balanced
Scorecard, Product Management,
MSP, Six Sigma, M_o_R, Strategic
Organisational Change Management,
COSO,etc.
Infrastructure and
Application Support
More focus would be on Transaction &
Operational best practices of the
industry like ITIL, CMMI, CobiT, Six
Sigma,PMBOK,PRINCE2,Lean,ISO
Standards,etc.
Register now at www.SureThoughts.com to get regular updates on QLarified-2012
Roadmap for all 3 tracks would be:
Preliminary rounds inside
each Organisation at
all locations
Semi-final at Bengaluru on
18 & 19 August
th th
Semi-final at Pune on
01 & 02 September
st nd
Grand Finale at Pune on
15 & 16 September
th th

3. Date : 16 & 17 July 2011th th
Preliminary rounds across
7 major cities in India
PUNE
Date : 23 & 24 July 2011
rd th
BENGALURU
Date : 23 &24 July 2011
rd th
KOLKATA
Date : 30 & 31 July 2011th st
CHENNAI
MUMBAI
30 & 31 July 2011Date : th st
HYDERABAD
06 & 07 Aug 2011Date :
th th
DELHI
06 & 07 Aug 2011Date :
th th
Grand Finale
03 & 04 September, 2011
Hotel Le Meridien
Date :
Venue :
rd th
PUNE
Semi-Finals
21 August, 2011
Hotel Atria
Date :
Venue :
st
BENGALURU
28 August, 2011
Hotel Le Meridien
Date :
Venue :
th
PUNE
Knowledge and Experiences shared by Industry
Experts on various Best practices
Like minded people sharing their
knowledge on the floor.
Advantages and Disadvantages of various practices were
discussed and Clarity was brought on various topics.
QLarified-2011 Glimpse Of The Year Gone By...
“Debateshavealwaysfascinated
me. Its extremely important to
have events like these. I would
like to thank the organisers for
organising this. It was a fantastic
debate and I really enjoyed
myself. This event is a very
unique concept which would add
lots of value to IT industry & this
shouldbetakentogreaterheightsnextyear”.
Winner
Mr. Ashish Chandra
from Sungard, Pune
1st Runner-up
from Mahindra Satyam, Hyderabad
Mr. Vijay Raj Jain
from HCL, Delhi
2nd Runner-up
Mr. Mohit Kalra
Dr. Ganesh Natarajan (Vice Chairman and CEO at Zensar
Technologies) was present as a Guest of Honour to announce the top
threefinalists.
The first ever Mega Debate Contest on industry best practices, standards, frameworks and
processes like ITIL, PMP, Six-Sigma, Cobit etc. in India was unfolded as follows...
24 short-listed contestants were flown from across the country for semi-finals & Final
6Lakhs
Awards worth more than
were given during the contest
More than judges
from different companies
with experience of
minimum
each in the IT field were
involved in decision
making.
40
15 years
More than
professionals from
participated in the
event across India.
350
75 different IT
companies
? Industry wide expectations from current service management practices were highlighted.
Revelation & acknowledgment by all who participated that industry desperately need 'this' kind of initiatives.
Practical relevance of various best practices were discussed with respect to current IT industry.
How these best practices can be used complementing each other were discussed.
Futuristic prospective from current industry practitioners were shared.
Discussion on maturity curve of industry relevant tools in current market space got lot of attention.
?
?
?
?
?
?
?
?
Out of box thoughts provoking ideas were shared during the contest.
Inputs of making this initiative more visible were obtained.
Confusion on various practices & processes were clarified by industry experts.
LearningsandOutcomes
Register now at www.SureThoughts.com to get regular updates on QLarified-2012

4. 1. Elocution Round 2. Debate Round
Contestants had to speak on topic of their choice related to
Quality, Governance, Risk or Compliance. Speaking time
was5to10Minutes.
OnetoOnedebateonsimpletopicsfor20to30minutes.Pairingwasdone
at the venues of respective cities after short-listing contestants from
elocutionround.FORandAGAINSTwasdecidedonTOSSofCOIN.
1. Industrybestpracticeshelporganizationstomoveforward
2. Mould your process to tools rather than trying to mould Service
managementtool
3. Knowledgeismust,certificationsisnot!
The topics for Preliminary rounds were:
PUNE
1. Mr.GopalAgrawal(AVPatMahindraSatyam)
2. Mr.ShrikrishnaJoshi(ITSMConsultantatIBM)
3. Mr. Somesh Chablani (Sr. Director - IMS at SunGard)
1. Mr.KiranTemkar(FromSynechron)
2. Mr.KaustubhSingh(FromAvaya)
3. Mr.SatyendraSeth(FromMphasis)
Short-listed contestants after the two rounds from Pune preliminary round were:
Twenty Four contestants were short-listed from 7 preliminary rounds held across India
How Preliminary Rounds Unfolded
Being 1st year of this contest, it has received over-whelming response from well-known IT Organizations like BMC Software, Wipro, Infosys, Sonata
Software, HCL, Logica, Mahindra Satyam, Sungard & many more at all the locations across India. Professionals participated in the contest as contestant,
judge, audience & volunteer for this innovative contest. The preliminary rounds was a two day event conducted across 7 major cities across India i.e. Pune,
Bengaluru,Kolkata,Mumbai,Chennai,DelhiandHyderabad.
InthePreliminaryroundseachcontestanthadtogothroughtworounds:
4. Effectiveimprovementsaremoreimportantthangooddesign!
5. Processesaremoreimportantthanpeople
6. ProcessdocumentationfirstorProcessAutomation
7. Let'sforgetbestpractices,justapplycommonsense
1. Mr. Raj Biradar (Manager at Cisco)
2. Mr. Ashok Kumar Mysore (Offshore One ITSM
Director at Logica)
3. Mr. Vinod Kumar Agrasala (MD at Wings2i)
1. Mr.AshokUppoor(FromUnisys)
2. Ms.SakshiDeshpande(FromANZ)
3. Mr.SatishKannan(FromSonataSoftware)
4. Mr.SeshadriSubramanian(FromCisco)
Short-listed contestants after the two rounds from Bengaluru preliminary round were:
4. Mr.AshishChandra(FromSungard)
5. Mr.MohanKarambelkar(FromEaton)
6. Mr.RohitKhopkar(FromBMCSoftware)
4. Mr.DebasishDutta(Sr.Manager-SQAatBMCSoftware)
5. Mr.AnilMakhija(GlobalHead-QualityatCapgemini)
6. Mr.AnilNarayanan(VP-TechnologyatBNYMellon)
4. Ms. Pankaja Acharya (Principle Consultant - ITSM )
5. Mr. Bhasker Rao (Vice President - Cross Business
Client Services at Deutsche Bank)
5. Mr.NikashPaul(FromLogica)
6. Mr.RavindraPrasad(FromTesco)
7. Mr.ShashankoRoy(FromKPMG)
The judges for the event were:
The judges for the event were:
BENGALURU
Register now at www.SureThoughts.com to get regular updates on QLarified-2012

5. Preliminary Rounds
1. Mr.RajeshZaveri(HeadITCertificationatRINAIndia)
2. Mr.ChristopherSequeira(SeniorManageratAtosInternational)
1. Mr.PriyankPathak (FromCybercomDatamatics)
Short-listed contestants after the two rounds from Mumbai preliminary round were:
1. Mr.JeenRonald(Sr.ArchitectatCognizantTechnologySolutions)
2. Mr.SenthilkumarMylswamy(ServiceManagementPracticeatTCS)
1. Mr.AnandIyer(HCLTechnologies)
Short-listed contestants after the two rounds from Chennai preliminary round were:
1. Mr.ApoorveAggarwal(SeniorConsultantatTCS)
2. Mr.AmandeepSingh(DeliveryHeadatFordMotors)
3. Mr.AvadhootGade(ServiceLineOwner-SMIToolsatIBM)
1. Mr.MohitKalra(FromHCLTechnologies)
2. Mr.ZafarAhmad(FromInfogain)
3. Mr.NiranjanKumarPandey(FromSTMicroelectronics)
Short-listed contestants after the two rounds from Delhi preliminary round were:
1. Mr.DVSSRMurthy(AssociateVicePresidentatSonataSoftware)
2. Mr.BobbyTangirala(Sr.ManageratMahindraSatyam)
3. Mr.UdayNadiwade(DirectoratSankalpEmbeddedSystems)
1. Mr.VeerendraEmani(FromWiproTechnologies)
2. Mr.VijayRajJain(FromMahindraSatyam)
3. Ms.KarthikaSingireddy(FromSonataSoftware)
4. Mr.PavanKumarYogender(FromSmartIMS)
Short-listed contestants after the two rounds from Hyderabad preliminary round were:
The judges for the event were:
The judges for the event were:
The judges for the event were:
The judges for the event were:
MUMBAICHENNAIDELHIHYDERABAD
1. Mr.AveekGupta(PresidentatISACAKolkataChapter)
1. Mr.RajivThakker(FromLindeGroup)
2. Mr.ShubhenduDutta(FromTCS)
Short-listed contestants after the two rounds from Kolkata preliminary Round were:
The judge for the event was:
KOLKATA
Register now at www.SureThoughts.com to get regular updates on QLarified-2012

6. Semi-final was a one day debate round which was one to one debate for 30 to 40 minutes. Semi-final rounds was conducted in
PuneandBengaluru.Topicsweredecidedatthespot&pairingwasdoneatthevenuebyJudges.Contestantswerepreparedto
speakFORandAGAINSTasthisdecisionwastakenonTOSSofCOIN.
Semi-final Rounds
List of topics for Semi-final Rounds
Bengaluru semi-final round - was conducted on 21st August, 2011 at Hotel Atria.
The judges for the event were:
1. Mr.SatishKannan(FromSonataSoftware),Bengaluru
2. Mr.AnandIyer(FromHCL),Chennai
Short-listed contestants from Bengaluru semi-final round:
Theshort-listedcontestantsfromBengaluru,Chennai,HyderabadandKolkatadebatedatBengaluruforaspotinfinal.
Semi-finals
1. Mr. Rajan Kanda (General Manager at HCL Technologies)
2. Mr. Raj Biradar (Manager at Cisco)
3. Mr. Ashok Kumar Mysore (Offshore One ITSM Director at Logica)
4. Mr. Sukumar Daniel (Managing Consultant at Action Research
Foundation)
1. AgileisbetterformanagingITprojectsthanfollowingtraditionalprojectmanagementpractices!
2. Softwareasserviceisbetterchoicethanhavingapplicationin-house
3. Performanceindicatorsaremoreimportantthanoutcomemeasures
4. Amongpeople,processes,productsandpartners,processesaremostimportantformanagingservices
5. ProjectManagementismoreimportantthanservicemanagement
6. Effectivenessismoreimportantthanefficiency
7. WithoutITGovernance,ITservicemanagementcannotdeliveritsbenefits
5. Ms. Pankaja Acharya (Principle Consultant - ITSM )
6. Mr. Bhasker Rao (Vice President - Cross Business Client Services at
Deutsche Bank)
7. Mr. Sudarshan Mandyam (Global Program Manager at ISC )
8. Mr. Vinod Kumar Agrasala (MD at Wings2i )
Pune semi-final round - was conducted on 28th August, 2011 at Hotel Le-Meridien.
Theshort-listedcontestantsfromPune,MumbaiandDelhidebatedatPuneforaspotinfinal.
The judges for the event were:
1. Mr.SharatAirani(Chief-ITSystems&SecurityatForbesMarshall)
2. Mr.DebasishDutta(Sr.Manager-SQAatBMCSoftware)
3. Mr.GopalAgrawal(AVPatMahindraSatyam)
4. Mr.AvadhootGade(ServiceLineOwner-SMIToolsatIBM)
5. Mr.ChristopherSequeira(Sr.ManageratAtosInternational)
6. Mr.RajeshZaveri(HeadITCertificationatRINAIndia)
7. Mr.SomeshChablani(Sr.Director-IMSatSunGard)
Short-listed contestants from Pune semi-final round:
1. Mr.MohitKalra(FromHCLTechnologies),Delhi
2. Mr.KiranTemkar(FromSynechron),Pune
3. Mr.AshishChandra(FromSungard),Pune
4. Mr.NiranjanKumarPandey(FromSTMicroelectronics),Delhi
5. Mr.PavanKumarYogender(FromSmartIMS),Hyderabad
Register now at www.SureThoughts.com to get regular updates on QLarified-2012
3. Mr.VijayRajJain(FromMahindraSatyam),Hyderabad

7. The Finale
Therewere8contestantsshort-listedforGrandFinalefromBangaloresemi-final&Punesemi-final.Audienceturnedupinnumberstolisten
to the knowledge shared and also to share their experiences. The time limit for each debate was 40 minutes and the debate had to be
supportedbypowerpointpresentation.
Finale was approved by PMI as activity to enhance the professional knowledge so PMPcertified professionals earned 8 PDUs by attending
theFinaleatPuneon3rd&4thSeptemberasaudience.
QLarified-2011 Grand Finale
1. Mr.MohitKalra(FromHCLTechnologies),Delhi
2. Mr.KiranTemkar(FromSynechron),Pune
3. Mr.AshishChandra(FromSungard),Pune
4. Mr.NiranjanKumarPandey(FromSTMicroelectronics),Delhi
Contestants short-listed for the Finale
5. Mr.PavanKumarYogender(FromSmartIMS),Hyderabad
6. Mr.SatishKannan(FromSonataSoftware),Bengaluru
7. Mr.AnandIyer(FromHCL),Chennai
8. Mr.VijayRajJain(FromMahindraSatyam),Hyderabad
Level 1 Debate - One to one
Level 2 Debate - Round robin among short-listed contestants from Level 1.
The Finale was
conducted in 2 Levels
1. There was no need for CMMI-SVC when ITIL was already existing for
servicemanagement
2. ITSMwillhavenorelevancefororganisationswhentheircloudmatures
3. IwouldprefertousePMI'sPMBoKoverPRINCE2formyproject
4. Complemented with CobiT, ITIL will add more value to organization
List of topics for Grand Finale Level 1:
1. Standardsarebetterthanframeworksorviceaverse
2. Never start product development without finalizing enterprise
architecture
3. Costoffollowingbestpracticesismorethanbenefitsitdelivers
List of topics for Grand Finale Level 2:
Judges for the Finale
1. Mr.SharatAirani(Chief-ITSystems&SecurityatForbesMarshall)
2. Mr.DebasishDutta(Sr.Manager-SQAatBMCSoftware)
3. Mr.GopalAgrawal(AVPatMahindraSatyam)
4. Mr.AvadhootGade(ServiceLineOwner-SMIToolsatIBM)
5. Mr.ChristopherSequeira(Sr.ManageratAtosInternational)
6. Mr.RajeshZaveri(HeadITCertificationatRINAIndia)
7. Mr.AmandeepSingh(DeliveryHeadatFordMotors)
8. Mr.NandamohanShenoy(PresidentatISACAMumbaiChapter)
Dr. Ganesh Natarajan (Vice Chairman and CEO at ZensarTechnologies) was present as a Guest of Honour to announce the top three finalists. He shared
his valuable views on this innovative contest during the Grand Finale.According to Dr. Ganesh Natarajan, this event was very unique concept which would
addlottovaluetoITindustry&thisshouldbetakentogreaterheightsnextyear.Everyonepresenttherewasencouragedbycrispwordsofwisdomshared
byhim.
Guest of Honour Dr. Ganesh Natarajan:
Grand Finale : Held on 03rd & 04th september, 2011 at Hotel Le-Meridian, Pune.
1st Runner-up
Mr. Vijay Raj Jain
from Mahindra Satyam, Hyderabad
Mr. Ashish Chandra
from Sungard, Pune
W i n n e r 2nd Runner-up
Mr. Mohit Kalra
from HCL, Delhi
Register now at www.SureThoughts.com to get regular updates on QLarified-2012

8. Testimonials
Judges:
It was indeed a fabulous experience and great to meet all professional. Let me take this opportunity to thank the entire SureThoughts team for providing
thisopportunityandsuccessfullyorganisingthisevent.
Thanks for the update & for arranging this debate which really gives a platform to share thoughts and ideas. I visited the Surethoughts.com. It is very
informativesiteandIamsureitwillbepopularsiteincomingdays.
Must say that this was a very appreciable initiative from SureThoughts. It was a nice learning experience for me as well. I must say that the event was a
really interesting one. Circumstantial compulsions prevented me from showing up for semi-final round and I would deeply regret that. Hope to have more
suchinteractionsinfuture
.
Youguysconductedagrandevent,averydedicatedbunchofvolunteers.Hopetheendeavorcontinues.
- Pavan Kumar Yogendra (Director - Infrastructure Services at Smart IMS)
- Makarand Kunte (Project Manager at Allscripts)
- Kaustubh Singh (Software Solution Architect at Avaya)
- Zafar Ahmed (PM/Genesys for APPLE Inc. at Infogain)
Contestants:
Audience:
I am sure it was a great experience not only for the participants but for all others who were involved under different capacities. My heartiest
congratulationstoalltheorganizersandworkingcommittee.IamsureQLarifiedwillreachnewheightsinthedaystocome.
This was a unique event that I have attended, otherwise we have sponsorship programme where we end up listening to their products.The event opened
uptheflowinthethoughtprocessandthethoughtcomingupwasexcellent.Hopetoseesuchkindofeventsagainandagain.
Would like to congratulate the entire team of SureThoughts on pioneering this much needed initiative, especially for Indian Services sector. I am
personallygladtobepartofthisesteemedjourneyofServiceIndustrytransformationthroughbestpracticesadoption.
ItwasagreatexperienceformeandImustcongratulatetheentireteamfortakingsuchinitiativeandIexpectitgoingforwardandwehaveastartingpoint
forIndianstandardtoupgradeandwehavecertainthingswhichgetincorporatedandgloballyaccepted.
- Apoorve Aggarwal (Service Management Lead Consultant at TCS)
Service Delivery Manager at
- Sharat Airani (Chief IT- System & Security at Forbes Marshall Group)
- Raj Biradar (Manager at CISCO Bengaluru)
- Avadhoot Gade ( IBM)
I would like to thank Sure Thoughts for organizing such an excellent thought provoking and knowledge sharing event and giving me an opportunity to
attend the same. I believe these kind of events would really take the industry 2 steps ahead as it did not just remain a debate contest at the end; but
tremendousamountofknowledgewassharedonthefloor.
Itwasreally agood,knowledgeprovoking experience andIreally enjoyed thedebate.Tobehonest,initially my only purposeofattendingthis wastoearn
PDU's, may be because I had never attended any debate contest before. The sessions, the subjects and the judges were excellent, especially Ashish
wasexcellent.Alsomythankstoorganizingcommitteeformanagingtheeventperfectly.
I would like to take this opportunity to thank all associated organizers of Sure Thoughts for managing this event in an excellent manner. The topics were
wonderfulandthoughtprovoking.TherewasalsoquiteabitthatIpersonallylearnedfromthevariousdebates.
Thank you for arranging such a wonderful event and inviting us as participants. We really enjoyed it both the weekend i.e. Semi finals and Finals. Special
mentionaboutwordofwisdomfromspecialguestMr.GaneshNatarajanwasreallycrispandencouraging.
- Sambprasad Kuvalekar (Associate Manager at Opus Software)
- Uday Sandbhor (Service Manager at Steria India Ltd.)
- Tushar Duggal (Manager – Systems at Fiserv)
- Mayuresh Sardeshmukh (Capgemini)
QLogy Management Services Pvt. Ltd.
SURETH UGHTS
Confusion to Clarity!
1st Floor, Mhatoba Complex, Rajiv Gandhi IT Park, Hinjewadi, Pune, Maharashtra- 411057
Toll Free 1800 200 2003
Ph: +91-20-30276666/67/68, E- Fax :+91-80-66885496
E- Mail: Events@SureThoughts.com, www.SureThoughts.com www.QLogy.com
ITIL & PRINCE2 are Registered Trade Marks of the Office of Government Commerce in the United Kingdom and other countries.
®
PMI , PMBOK and PMP are registered trademarks of Project Management Institute, Inc. USA
® ® ®
CoBiT is a Registered Trade Mark of ISACA.
®
ISO is a Registered Trade Mark of the International Organisation for Standardisation.
®
Six Sigma is a Registered Trademark of Motorola Inc.
®
CMMI is registered in the U.S. Patent and Trademark Office by Carnegie Mellon University.
®
®
QLarified-2011 was approved by PMI as a activity to enhance the professional knowledge. The participants who
attendedtheFinaleachieved8PDUsforPMP andPgMP .® ®