An airline General Sales Agent (GSA) provides marketing and sales services for an airline in countries where the airline does not have its own offices. The GSA brings local market knowledge and infrastructure to sell and promote the airline without the airline incurring the full costs of setting up its own offices. QC Aviation aims to serve customers with integrity and hospitality while meeting the changing needs of the travel industry. As a GSA, QC Aviation represents multiple airlines and provides a full range of sales, marketing, financial, and customer service support to help airlines enter new markets with low risk.

1. PROVIDING THE SERVICE:
GSA = General Sales Agent.
An airline GSA is a third party - usually a travel agent - that provides marketing and sales
services to an airline under the airline's brand, usually in countries where the airline does
not have service to (or has very limited service to.
The GSA brings a local infrastructure, market knowledge and sales processes and is able to
provide sales and marketing assistance to an airline without the airline having to incur the
expense to build up their own staff in the country.
Consider a GSA outsourced sales & marketing assistance.
But we QC Aviation do differ with the basic idea since we would like to add our tailor made
touch of excellence service and care both on and off flyers who will take our service. Our
service will start before they even wish to fly with us. Channeling their interest towards
flying with us, attracting them with the unique packaged service provocation, providing
best value for what they are paying will be our motto. In this case we do differ with the
other GSA service providers and hence chosen your airlines as our proposed partner for
starting of our forthcoming GSA Service.
In later part a detailed intention about starting a GSA service taking you as our valued
partner will be narrated.
Mission Statement
Our aim is to serve our customers with the same commitment we hold for our Bangladeshi
tradition of integrity and hospitality, fuelled by a dedication to dynamism, efficiency, and
quality to meet the ever-changing and challenging requirements of the travel and tourism
industry.
QC Aviation is committed to operating as an independent general sales agent, representing
a number of select, non-competing carriers. Through an association with Bangkok Airways,
a client airline enjoys a strong presence within the Bangladeshi travel trade and corporate
sector, without the need and expense of a stand-alone office.
As Travel Management continues to change, QC Aviation adapts in order to stay at the
forefront. Today, we would like to include some of the Asia’s leading carriers amongst our
clients. We do this by providing them with the world-class service that they demand. Their
expectations are high and so are ours, as they depend on us in the market in which we
represent them.

2. QC Aviation was established in 2011 by aviation and travel industry veterans and having an
intention to become one of the leading and most dynamic airline GSA companies in the
market. In addition to representing many passenger airlines, QC Aviation is a sister concern
of QC group which has strong foot hold in shipping, logistics, textile, printing & packaging,
FMCG marketing, Petro-chemical & lubricant sales & distribution, Commodity Trading,
Specialized Cargo Handling, Fleet Management services, Container leasing, port
management, Freight Forwarding, GSA management, Real estate development, and many
more with having a 75 years of business presence in Bangladesh, Asia and other continents.
QC Aviation also operates freight forwarding & cargo division as well as a tourism services
division, a domestic tourism division and an international tourism division.
Following continued growth and a global expansion program, QC Aviation now has fully
owned offices in key global markets like South & South East Asia, Oceania, Middle-East,
Europe, America and constantly seeking new partners and new markets.
QC Aviation has established unique distribution channels through travel agents,
wholesalers, tour operators and corporate accounts and works in harmonious co-operation
with other carriers - including national airlines - in its respective markets.
Our partners benefit from a complete range of services catering to all of their business
requirements and our experienced and dedicated staff ensures that our success is our
partners’ success.
QC Aviation’s committed to providing its partners with a product and service that is
consistently excellent, professional, innovative and customer-driven in order to ensure
their successful entry into and continued growth in global markets.
QC Aviation’s global network offers airlines (and other aviation and tourism industry
suppliers) a low risk method of entering new national and regional markets. Our suppliers
benefit from our much strength such as:
A proven track record of almost 75 years’ growth of our parent company QC Group,
experience and success
A dedicated staff with a wealth of experience in the airline, logistics, freight forwarding,
shipping, supply chain, distribution marketing and other travel related industries
International offices that are fully owned by QC Aviation guaranteeing their full
commitment to

3. Our partners’ business requirements
A complete range of services to cover all of our partners’ needs
Professional expertise in marketing, sales and operations
Unrivalled knowledge of local markets, customs and culture
A large network of contacts in local and international markets
Access to the decision makers in each market
Creative and innovative marketing concepts
QC Aviation’s a dynamic enterprise that operates airline representative offices in key global
markets. A large range of international, passenger airlines currently entrust QC Aviation to
represent their interests in numerous different countries worldwide.
QC Aviation's global network offers airlines a low risk method of entering new national and
regional markets. Our team of professionals will happily and ably support all your airline
needs such as Sales, Marketing, Promotion, Finance, Legal, Cargo and much more.
Our wide range of services offers a fully comprehensive package to meet all the needs of a
vibrant airline operating in today’s competitive markets.
If your organization is looking for a reliable partner to help you expand your airline
business into new markets, and you wish to benefit from our unique expertise in this field,
contact us for more information on QC Aviation.
Sales:
Our highly experienced and proactive sales teams will help achieve your goals by carrying
out a wide variety of sales activities that include:
Field sales calls
Existing customer retention
New customer development
Targeted sales campaigns
Contract negotiation
Trade relations building
Local and international trade show representation
Sales seminars
Road shows
Familiarization trips

4. Special promotion events
Comprehensive sales reporting
Marketing:
With an in-depth knowledge of the business and social cultures of the countries in which it
operates, QC Aviation’s ideally suited to carry out all your marketing requirements such as:
Preparation of business plans
Marketing evaluations and proposals
Identifying and developing new market segments and customers
Branding
Local and international market surveys
Customer management (CRM)
Direct Mailings
E-Commerce
Advertising:
Advertising campaigns can be tailor-made to include all, or some, of the following:
Printed materials in a variety of languages
Posters and billboard advertising
Releases
Brochures
Website design and internet advertising
Translation services
PR(Public Relations):
To ensure the best public relations and optimal exposure for your company we provide the
following services:
Acting as your spokesperson and local liaison
Developing and fostering relations with local journalists
Press releases and conferences
Product launch events
Press familiarization trips
Special events handling
Monitoring of the local press
Membership in applicable organizations

5. Call Center
Whether you wish to establish a separate call center, or integrate into QC Aviationexisting
communications set up, QC Aviation can take care of the following for you:
Installation of communications infrastructure
Purchase and installation of all hardware and software requirements
Hiring and training of staff
Creating a close-knit team dedicated specifically to your product
Reports, statistics and analysis as per your requirements
Establishing specialty service centers for specific needs such as frequent flyer programs or
corporate account desks
Group sales
Financial Services
QC Aviation’s professional financial and accounting systems provide the following services:
Provision of bank guarantees
Billing and collection services
Operation of customized billing and payment systems such as centralized banking, BSP etc.
Timely remittance of monies due
Preparation and provision of required sales and accounting reports
Refund processing
Customer enquiries
Legal Services:
Some of the legal services with which QC Aviation can assist are
Compliance to local currency regulations
Compliance to local trading regulations
Name and logo protection
Legal negotiations with various authorities
Preparation of legal documents both prior to commencement of operations and on an
ongoing basis as needed
Customer claims
Airline claims

6. Airline Services GSA represents both scheduled and non-scheduled airlines, and has
considerable experience of working with passenger and cargo aircraft of all types and sizes.
In the Nordic and Scandinavian markets, growing sophistication and mechanization have
not replaced the need for close, personal contact with customers. Airline Services GSA
prides itself on the frequency of its sales visits and caliber of its sales staff.
We offer a comprehensive, modular approach to airline requirements, designed to
provide a tailor-made service:
Cargo Sales & Marketing:
Field sales
Telesales
Tariff distribution
Dedicated lines answered in airline name
Reservations
Warehouse/handling supervision
Flight supervision
Road feeders to remote gateways under airline flight number
Documentation
Automatic post flights
Cargo track/trace
Charter
Import supervision
AWB stock control
Capacity control

7. Revenue accounting/collection
Statistical reporting
Competitor rate monitoring
At Dhaka Shah Jalal Airport, our own special handling agreement with Biman Bangladesh
Airlines Cargo covers both exports and imports, and our own staff supervise all on-line
flights and road feeders. At Chittagong Shah Amanat Airport, our own staff supervise all
road feeder terminal operations on exports and imports. Road feeders can also be arranged
to/from any location in Bangladesh, or to/from any Indian, Bhutan, Nepal, Myanmar
gateway after the start of inter-country transit after start of road transit scheduled in
March 2012.
Corporate Social Responsibility (CSR)
At QC Aviation we also have a commitment to our community. Giving back to society as we
grow and evolve as a company has been a constant Endeavour for us, and we take pride in
being a company with a strong social conscience. We are closely linked to the communities
we operate in, and our commitment to making a positive difference and improving
livelihoods is a sustained effort and responsibility.
Through our CSR portfolio, we have built several long-term relationships with local
Bangladeshi institutions over the years, and continue to foster new associations with
foundations and causes, which will allow us to share our growth and success nationally
where it is needed.
To ensure that our actions make a real difference, we have successfully supported the
many nonprofit organizations for their benevolent Endeavour.
Present Operating Status of Salta Wing:
At present QC Aviation has vast competency than any other GSA to operate from all the
three International Airport in Bangladesh located at Dhaka, Chittagong and Sylhet. We have
chosen strategically two international airport basically Dhaka and Chittagong for their on
track location with the matching destination and present route status of your airlines.
In Chittagong and Dhaka we have our own offices located in the business hubs and most
prestigious area. Infrastructure to handle all the conducts of GSA are already in place with

8. full fledged dedicated staff profile and in addition new recruitment for the new GSA will be
taken.
Currently there are number of airlines are flying from Dhaka, Chittagong to International
destination. Of them we have showed the numbers of the airlines from each airport below,
Dhaka Shah Jalal International Airport Bangladesh:
Thai Airways: Daily Flight
Biman Bangladesh Airlines (national Carrier of Bangladesh): Daily Flight
Jet Airways India: 4 flights weeks
Malaysian Airways: 7 Flights weeks
Air Asia: 5 Flights weekly
Air India: 7 Flights
GMG Airlines: 10 Flights weekly
Singapore Airlines: 14 Flights weekly
Dragon Airlines: 7 Flights weekly
Emirates: 12 Flights weekly
Yemen Airlines 6 Flights weekly
Turkish Airlines 6 Flights weekly
Uzbek Airlines 4 Flights weekly
Egypt Air 4 Flights weekly
Oman Air 6 Flights weekly
Gulf Air 12 Flights weekly
Saudia 15 Flights weekly
Dragon Airlines 3 Flights weekly
Tiger Airways 2 Flights weekly
Malaysian Airlines 8 Flights weekly
Air Lanka 7Flights weekly
PAK Airways 6 Flights weekly
Qatar Airways 8 Flights weekly
Upcoming Airlines to start operation are Regent Airways and United Airways of
Bangladesh
Chittagong Shah Amanat Airport Bangladesh:
Biman Bangladesh Airlines (national Carrier of Bangladesh): 2 Flight weekly
GMG Airlines: 7 Flights weekly, Air Arabia daily flight, RAK Airways 4 flights weekly, Air
Sahara 6 Flights weekly, Qatar Airways 2 flights weekly,

9. • These flights are basically routed from Dhaka as a transit flight to take additional
passenger from Chittagong to Fly onwards international destination
The ground handling charges for the following Airports along with fuel cost and turn
around period are given below,
Comparative Study
Item Dhaka Airport Chittagong Airport
Turn around time 1 hrs 15 minutes + 30 minutes +
Ground Handling Cost USD 1200~2400 plus
30% extra on off hours
and extra time grounding
of the plane
USD 1200 plus 30% extra
on off hours and extra
time grounding of the
plane
Ground Handling of
Baggage
Semi-Automated Fully Automated
Ticket Checking &
Boarding of Passengers
Takes longer time as the
Airport handles hourly 4
to 5 flights daily
Takes shorter time as
daily in total 20 flights
handled
Individual Booth for
Boarding & passenger
Handling
Scarce of resource will
force to share booth with
airways
Individual Booth is
available with scope on
sight office for airways
Embarkation &
Disembarkation
Sometime off terminal in
runway passengers are
carried by apron bus
Directly to the main
terminal via automated
boarding bridge made by
France which is best
suitable for Airbus
passenger handling
Fuel Cost Standard rate 10 cent lesser at present
price in per liter
Distance from main city 20 km 14 km
Flight Frequency Higher Lesser
Airport Facility and
Equipment
Old Newer as it is newly
opened Airport
Distance from Bangkok 1534.65 Km 1325 Km
Flight Slot Available for
Passengers
200hrs Anytime of the day
Fuel Savings Less More
Ticket Price Expensive for longer
distance
Lesser for shorter
distance

10. At any given time QC Aviation has the distinct Competency to start the flight operation of
the Bangkok Air within 30 days or less period of time.
Presently the clear scenario reflects that Bangkok Air will face stiff competition from other
airlines if it is operated from Dhaka Airport, although we do have already developed all the
necessary infrastructure and supporting service to operate from Dhaka.
Whereas if operated from Chittagong Airport any Airways will have share of an untapped
market which has been neglected and never looked after by major airlines. The question
might arise why from Chittagong? As Chittagong is the main business hub of Bangladesh
most of the business passengers are from Chittagong who visit on route to Bangkok
towards other major Asian , Middle eastern destination like Singapore, Malaysia, Indonesia,
Korea, Taiwan, Myanmar, China , Japan, UAE, Oman, Kuwait, UK, USA and also to Australia.
There are a few categories of passengers who go to Thailand/Singapore or on route to
Bangkok for their next destination and they are,
• Tourist and vacationer of Middle class and high middle class on package holiday or
just for vacation all the year round
• Passengers for health service and treatment to Thailand, India and Singapore at
different hospital
• Students who are studying in Bangkok , Malaysia, China, Korea, UK, USA, Australia
and also students of Maldives , Middle East and Sri Lanka who are studying in
Bangladesh
• Business Travelers who goes to South east Asia, UK, Europe, Middle East and USA
for different business and trade purpose specially to buy RMG , Motor parts,
Electronics, Computer, IT services, Packaging Materials
• Business Travelers specially on route to China, Korea, Taiwan , Japan and Australia
• As Chittagong has the largest Export Processing Zone I Bangladesh and more than
3500+ foreign workers and their family are working in the EPZ as resource person
mostly from Thailand, Taiwan, Korea and Japan. And if a direct flight service is
resumed from Chittagong their regular becomes less hassle free
• There are 140 Fish Hatcheries in Cox’s Bazaar nearby town of Chittagong where
most of the technicians are from Thailand and Phillipine; if a flight is resumed from
Chittagong it will become continent for them to fly home and back to Job.
• RMG Buying agent located in Singapore, Malaysia, Taiwan, Japan, Korea, Australia
regularly takes transit in Bangkok on their route to Bangladesh specially in Dhaka
and Chittagong
We have prepared ourselves with the view above point to operate your airlines primarily
from Chittagong also keeping the option open to operate simultaneously from Sylhet and
Dhaka. In this case, the passenger from Dhaka that we are interested to tap into will be first

11. redirected to Chittagong via as per buyers preference in via air, by road or by railway. We
have already ongoing negotiation and mutually agreed with local airways Regent, United,
Royal Bangla to carry the passengers to Chittagong Airport, or passengers according to
their taste can choose Luxury Mercedes Benz 27 seated VIP Limousine AC Bus via road or
by AC Chair coach in Bangladesh railway. We have already deal putted up on the table to
Luxury Coach Service providers who operates a fleet of 300 Mercedes Benz, Volvo, Scania
Bus in Bangladesh and also with Bangladesh Railway to passenger haulage.
Mainly passengers most in this case will prefer to fly from Chittagong as the ticket price of
Chittagong to other destination will be cheaper by USD 100 and carrying them back and
forth via bus or train will cost around USD 30 with refreshments, where all they have to
endure is 6+6 hrs travel time via road or train from Dhaka to Chittagong and Chittagong to
Dhaka.
In past Royal Thai airways has identified all these factors and operating 4 flights weekly
from Chittagong with full passenger occupancy in each flight. They had the intention take
the Chittagong Airport in Ground Lease to make it another route transit hub for their Asia
to Europe and America onwards route expansion. But due to political unrest in Bangladesh
at 2007 and for Army Government they scrapped the deal with fear that any political
government will cancel the deal as election is forthcoming that Time and was forced by the
that time Bangladeshi Army Government to close the deal.
Since your airways has already strong foothold in Middle east, Asia Minor , Europe and
planning for expansion we can easily make Chittagong your Transit hub for future
operation.
A recent multi nation agreement on transit by Asian highway has been done by this
Bangladesh and Chittagong sea port will be act as the main transit hub sea port for
countries like Myanmar, South Western Part of India, Nepal, Bhutan and China. After the
Transit begins in January 2011 onwards the frequency of ships in sea port will increase and
a great number of sailors will have a option t fly from Chittagong to their home country via
Bangkok Airways.
After the road linkage the people of South Western India adjacent to Chittagong vision,
Bhutan and Nepal can be channeled to travel via roadway towards Chittagong and take
onwards flight via Bangkok airways.
We have several office space in prime locations of all the major cities of Bangladesh.

12. We are also planning to provide fully AC Shuttle Bus service from our Sales outlet to
Airport in Dhaka and Chittagong as both the airport is far away from city and this will help
both incoming and outgoing passengers to commute in the city with ease and comfort.
Also to consider the travel market we would be very pleased to offer your airways and
alliances travel, tour, health tourism packages for the local consumer of Bangladesh
To us service comes first and if customer satisfaction is achieved with tailor made service
augmented facility the sales will rapidly increase. The marketing policy will strictly revolve
around service and customer satisfaction with unique pricing strategy of your airlines. As
per Bangladesh Culture guest and travelers are treated as “Mezbaan” which means some
one valuable by serving whom you can come close to heaven. And each and every flyer will
be treated as same manner in our GSA.
To increase the sales we have full cooperation with ATAB Travel Agents of Bangladesh
Agency and they have confirmed us to provide sales of tickets through their members all
over Bangladesh.
For sales and customer compliance along with CRM a dedicated call center will be
established. The travel Agents will book the tickets via online page of Airways Bangladesh
website and they will be provided a coupon number. After receipt of that coupon number
they will call center of our GSA’s dedicated call ck0enter and confirm the reservation by
providing coupon number and Issue the Ticket to Customer. Moreover the customer can
directly book the ticket from online and after receiving the coupon number within next 12
hrs they have to pay the amount to nearest nominated air Travel Agent or sales outlet with
the coupon number and get the ticket. Another option of ticketing is currently under
development by one of our Parent Company QC Groups IT Division is by Via SMS. The client
will refill their mobile account with “Mobi Taka” the e-cash approved by Bangladesh
government and send and sms to our CRM after receipt of payment by e-cash in return sms
the client will receive a coupon number with which he will be able to log into the Bangkok
Airways webpage and print his e Ticket with Barcode directly.
We have arranged for payment with the major foreign banks operating in Bangladesh like
HSBC and Standard Chartered Bank in accordance with Bangladesh Foreign Financial
Transaction policy and Banking law to pay your Airways in every alternate day or in every
Week. After signing of GS Agreement the papers to pave necessary money transfer through
banking channel will be done after payment of local taxes in Bangladesh.
Already to establish and create market for your Airways necessary advertisement and
marketing plan has been under ways and negotiation with print and tele media has been
done. An efficient sales force of marketers will handle the prospective corporate sales.

13. Since our parent group is in the market for more than 75 years as a leading conglomerate
with corporate reach to many institutions, we will use that reach with our efficient
marketers to establish sales chain for corporate bodies I Bangladesh.
Relative accommodation service for passengers and crews in case of any uneven situation
or delay in flight has been taken consideration also. For that several three and four star
hotels are taken under contract to receive crews and passengers at any given time in Dhaka
and Chittagong.
QC Aviation’s at present taken every possible steps and considered every loophole in the
market to establish Bangkok Airways as potential airlines in Bangladesh. Now we are
awaiting for your decision to start our GSA Service for you. We have clearly shown our
strength in operating from both Dhaka and Chittagong airport. But from business point of
view we the lucrative profitable market is operating from Chittagong with weekly 8/10
flights from Dhaka, in which we will be able to get the fruit of both ends.