CT_The Collection

The Collectionby Corporate Traveller
Boutique Business
Travel Management

C
orporate Traveller is a leading boutique
travel management company dedicated
to partnering with UK companies with a
small to medium travel spend.
Corporate Traveller was
originally established in the
UK in 1999 as the founding
corporate brand of the Flight
Centre Travel Group (FCTG).
The Corporate Traveller brand
is now present in six countries
around the world.
There are currently over 60
teams of Corporate Traveller
experts operating throughout
the United Kingdom including:
Birmingham, Bristol, London,
Crawley, Edinburgh, Glasgow,
Hull, Leeds, Loughborough,
Manchester, Newcastle,
Oxford and Woking.
With an annual turnover
of £204 million, Corporate
Traveller UK remains known
for its personal service and
expert approach to travel
management.
Corporate Traveller was
named the UK’s best
business travel agency
in 2013 at the TTG Travel
Awards.
About
Corporate
Traveller
Bring an expert on
board
Page 2 The Collection by Corporate Traveller corptraveller.co.uk

Customer value proposition
Dedicated travel expert
Your own dedicated expert will save you time
and be there should things go wrong. You’ll
receive local, personalised service 24/7 with
no call centres. Your travel expert understands
your unique requirements and takes care of all
your travel needs so you can focus on your core
business.
Savings guarantee
We guarantee to save you money. Our global
negotiating strength, unique product and airfare
expertise will deliver real savings to your bottom
line.
Choice of payment options
We offer you a choice of payment options. You
can pay for your travel by credit card or on
account to suit your business needs.
Control of your travel spend
We provide clear reporting with all your travel
spend in one place. We advise you on how to
save money now and show you the opportunities
for savings and efficiency in the future.
No contracts
We will never bind you to a contract, unless you
would like one.
1
2
4
3
5
We will never
bind you to
a contract,
unless you
would like
one.
Delivering a consistently
excellent customer experience
is at the heart of Corporate
Traveller’s service proposition.
We are passionate about travel
and form a partnership with you
to help your business achieve
its objectives. This is built the
foundation of five key benefits
delivered to every customer,
every day.
The Collection by Corporate Traveller Page 3

Flexible
solutions
for your
business
travel
needs
Y
ou require a travel management company
which delivers value for your business
travel spend. You want someone with the
knowledge and expertise to proactively
manage and advise you on your programme, be
vigilant about the security of your travellers and
generate savings-based solutions to benefit your
bottom line.
Corporate Traveller blends the expertise of our people, an
amazing product range and travel technology to assist you
to manage your travel and achieve greater efficiency and
savings. No call centres here... you’ll have a dedicated travel
expert who becomes so familiar with your travel, they’re like a
part of your own team.
With local, personal service at the forefront, Corporate
Traveller also delivers the benefits of being part of The Flight
Centre Travel Group, the world’s 3rd largest travel retailer. This
means we are able to use our global negotiating strength,
unique product and airfare expertise to deliver the best deals
in the market.
No call centres here...
Corporate Traveller Quality Assured
Our team of ‘One Best Way’ experts ensure our
business operates to a consistently high standard.
Together with our unique model of Business
Ownership, this places an unwavering focus on
assuring every Corporate Traveller client receives
service excellence. Key elements of our One Best
Way include:
✔ Independent – Excellence Standard Survey
✔ Client Relationship Managers
✔ One Best Way Operating System
✔ One Best Way training and development
✔ Internal Auditing and Financial Compliance

Contents
1 Experts Dedicated travel experts
supported by specialists PG 6
2 VelöCT Technology for travellers, bookers,
security and business intelligence PG 8
3 Navigate A total travel solution spanning
all travel types PG 10
4 TravelSmart Corporate Traveller’s unique range
of travel exclusives PG 12
5 Inclusions and
Benefits Corporate Traveller’s service fees and
benefits PG 14
The Collection by
Corporate Traveller

SECTION 1:
Experts
Corporate Traveller
consultants are the
best in the industry.

Personal travel experts
As a client of Corporate Traveller, you will have your
own dedicated travel expert to save you time and
be there should things go wrong. You will always
receive local, personalised service 24/7 with no call
centres.
We pride ourselves on building great relationships
with our clients. We get to know your business
and your travellers so you’re always dealing with
someone you trust. We consider ourselves an
extension of your team - we’re here to make it easy
for you.
Corporate Traveller consultants are the best in the
industry. Most have graduated through the ranks
of our leisure businesses and as a result, when
it comes to airfares in particular, their product
knowledge and skills are second to none. This
expertise is what enables them to deliver savings to
your bottom line.
Even our experts have experts – Fare rules and
conditions change all the time and constructing the
right airfare can be an art form. Our Specialist Fares
team look for opportunities to construct your fare in
a way which can save on the total cost of your trip.
We are committed to having the right resources and
skills to provide you with travel expertise, support
and advice 24 hours a day, every day of the year.
Our Emergency Assist team is staffed by dedicated
Corporate Traveller personnel who have access
to the same data and information as your day time
team.
Solutions Experts
From your initial consultation with one of our
business development team through to the time
you start trading with Corporate Traveller, the focus
is always on you. We understand one size doesn’t
fit all and work with you to determine your specific
needs and implement the right travel solution for
your business and your travellers.
Whether you’re bringing a travel provider on board
for the first time, or changing from another travel
management company, we are with you every step
of the way to ensure a seamless transition. Our
team will come and visit your team to ensure we
get the relationship off to the right start from day
one. Corporate Traveller is on hand to answer your
questions and set you up for success.
Business intelligence experts
Your Client Relationship Manager (CRM) takes a
proactive approach and works in partnership with
you to ensure the maximum performance for your
travel budget. Their role is to add value at every
opportunity through understanding your business
objectives. Your CRM works closely with your
dedicated travel expert to keep your travel objectives
on track.
Combining their experience with the data captured
through our proprietary reporting technology, your
CRM will provide:
✔ Visibility of your entire programme – seeing the
big picture enables more informed decisions
✔ Reporting on missed savings and travel policy
compliance
✔ Recommendations on areas for improvement
✔ Cost reduction strategies to drive greater return
on your travel investment
To further support this consultative relationship,
your CRM benefits from the expertise of our award-
winning customer information team who design data
delivery formats to deliver the relevant information
for more effective strategy formulation.
Negotiation experts
In addition to the benefits of the global negotiation
strength of the Flight Centre Travel Group, Corporate
Traveller also works in conjunction with our UK-
based team of dedicated air and land contracting
teams to provide locally driven deals for our clients.
The air team are focused on ensuring we have
access to the best nett fares and specialist
corporate and industry rates. The corporate land
team negotiate with hotels, apartments and all
ground services providers to achieve great rates
which often include additional soft benefits such as
Wifi and breakfast to lower your overall costs.

SECTION 2:
VelöCT
Technology
CT’s VelöCT technology suite
delivers solutions to support four
key areas of your business travel:
✔ Online booking and profile management
✔ The traveller experience
✔ Safety and security
✔ Analysis and business intelligence
CT Portal for streamlined travel
management
The lynchpin of our technology platform
is CT Portal. A single gateway through
which you can swiftly access all elements
of your travel programme. At its simplest,
CT Portal is where you can manage all
your traveller profiles. It will also house
key information including contact details
for your account manager, company
travel policy and can be customised to
provide links to a range of additional travel,
weather and destination information.
As your travel needs develop, other tools
and services can be accessed via CT
Portal, including:
✔ Corporate Traveller’s mobile apps
✔ Online booking tools – air, hotel, car
✔ Your company’s hotel programme
✔ CT ProteCT for traveller safety and
security
Profile management
Maintaining up-to-date profiles for travellers is extremely
important. Accuracy of information is vital in order to
facilitate bookings and minimise any delays at airports
with check-in or border security which can be caused by
incorrect or out of date information. In addition, traveller
preferences can be stored along with memberships of
reward programmes to ensure that their travel experience
is as streamlined as possible.
CT Mobile Apps – keeping travellers
connected
CT Request connects travellers instantly to the best
booking tool available – your dedicated Account
Manager. During business hours, travellers can quickly
request new travel arrangements, no matter how complex.
Your travel expert already knows everything about you
and combining policy, preference and profile will create
options to suit you. Delivered through quick response,
you simply choose the one you want.
The details are then updated in CT Confirm and integrate
with the rest of your journey. CT Confirm keeps travellers
up to date with itinerary details anytime, anywhere. The
app enables you to receive flight status notifications
and check-in as well as tap into resources like airport
guides, a currency converter and weather forecasts for a
comfortable travel experience.

Technology Experts
Behind the scenes we have teams
dedicated to ensuring our own systems
and infrastructure are not only robust but
continually developed. This enables your
Account Manager to work productively
and efficiently in delivering your travel
solution with the right technology for peak
performance.
In addition, our Corporate Solutions area
is responsible for the development and
implementation of online booking solutions
and technology products for clients.
Corporate Traveller is committed to
ensuring these solutions are at the
forefront of the industry.
The combination of experienced and proactive
travel experts and technology can often be the
most powerful way to drive efficiency and leverage
savings. For some Corporate Traveller clients, it
makes sense to use an online booking tool for
selected elements of their travel. We work with you
to understand the makeup of your travel profile and
recommend the online booking solution which best
fits your needs. Unlike many other travel suppliers
your dedicated Account Manager is responsible for
ensuring that all bookings whether booked offline
or through an online tool are checked for quality
assurance prior to ticketing.
One of the major benefits of having Corporate
Traveller delivering a blended booking solution
is our ability to provide insightful management
information across both online and offline bookings.
This allows us to continually assess the data and
work with you to put in place strategies and policies
to have a positive impact on your bottom line.
As an important part of our role in supporting
your duty of care initiatives, we are committed to
providing you with the best resources and access
to global traveller security services. Corporate
Traveller have implemented processes, systems
and tools which allow your employees to travel with
peace of mind.
CT ProteCT combines a real time travel alert service
with traveller tracking capabilities so that if required,
we can quickly and easily locate and contact your
travellers. Whether the disruption to travel is minor
or major, traveller safety is paramount and this
technology allows us to support them when the
unexpected occurs. Key features:
✔ Itinerary based traveller tracking
✔ Colour coded, ‘risk map’ dashboard, powered
by iJET International, Inc. (iJET)
✔ GPS/mobile based traveller tracking (traveller
opt in)
✔ Global crisis communications process (email
and SMS)
✔ Subscription-based security alerts to travel
managers (powered by iJET)
✔ Security alerts available for travellers via CT
Portal
Online booking tools
CT ProteCT – traveller safety and security

Corporate Traveller
has access to all the
fares to deliver you
an unrivalled choice
when you’re travelling
on business.
SECTION 3:
Navigate
With access to a multitude of airfares, it is certain
Corporate Traveller can help you choose the option
which is right for you:
✔ Everyday mainstream fares including low cost carriers
✔ Business tailored fares
✔ Negotiated fares
✔ Fly and stay
✔ Industry fares, e.g.. Marine, Entertainment
✔ Complex multi-stop fares
Airfare expertise is at the core of our service in managing
your business travel. The combination of our global fare
network, relationship with suppliers and travel manager
expertise in airfare construction means you’ll have access to
globally competitive airfares every day of the year. By utilising
multi-product platforms to source these fares your expert
travel manager can deliver a rapid turnaround on these
globally competitive prices.
Widest choice of fares in the air
With hundreds of airlines to choose from
around the world finding the right carrier
to fly with can be daunting. In addition, a
thorough understanding of the different
fare types and creative airfare construction
is vital to delivering savings on your
travel budget while ensuring the traveller
experience is seamless.
Corporate Traveller ticket 25,000 airfares
every month. With experience like that, we
are absolutely confident we can help you
identify the airfare which will best suit the
budget and flexibility you need.

I
n 2014 in the UK alone, our corporate
consultants booked a total of 688,000
room nights worth £85.9m. When you
add the volume of our parent company,
Flight Centre’s leisure brands both in the UK
and globally, it means we have a powerful
foundation for negotiation.
Our flexible, tailor made service takes the hassle
out of booking hotels. We take care of your
business needs by sourcing hotels and apartments
across the globe. Even if your plans change we are
always on hand to help.
✔ Ease of booking
Your dedicated local CT account manager has
extensive global hotel knowledge to search,
recommend and reserve the best rooms at
the best prices for your requirements. We offer
discounted prepaid rates and flexible corporate
rates that can prepaid or paid on departure.
✔ Value for money
We give you exclusive access to discounted
corporate rates negotiated by our in house
product team with some of the world’s most
reputable hotels. On our flexible corporate rates
you also get full recognition as a corporate
guest, allowing you to accrue loyalty points with
the hotel’s own loyalty program.
✔ Flexible and Tailored Service
Our highly personalised service is tailored to
your exact requirements; allowing for changes at
short notice and last minute bookings.
✔ Time saving
Your dedicated Corporate Traveller account
manager can book your hotel at the same time
as flights, taking the stress out of searching and
booking rooms, leaving you time to concentrate
on your core business.
Room Solutions
Transfers
Corporate Traveller works with a range of local
and global service providers to get your travellers
safely from home to the airport, onto their hotel and
into their meeting on time. We will pre-book these
services through specialist car transfer companies
who use professional and qualified drivers with
excellent local geographic knowledge.
Car hire
Corporate Traveller holds preferred status with
leading car hire companies and are able to
negotiate savings not only on rental rates but also
mileage fees, upgrades and insurance.
Rail
Should rail form a significant part of your travel
profile, Corporate Traveller can set up online rail
booking via CT Portal.
Passport, Visas and Vaccinations
Your Corporate Traveller expert can provide your
travellers with visa and passport assistance. 2015
will see the launch of FCTG Travel Clinics in the
UK. Situated in key Flight Centre flagship locations,
professionally staffed clinics will offer full travel
vaccination services and, in conjunction with
CIBT, clients will be able to take advantage of an
enhanced visa and passport service.
Business Extras
Flexibility in business travel is key – plans change, disruptions occur – in fact one in
three corporate hotel bookings are amended. In recognition of this and to minimise costs
for you, all of Corporate Traveller’s preferred rates include a flexibility clause so you can
cancel between 2pm and 6pm on the day of arrival.

What is SmartFly?
Our SmartFly airfares provide your travellers with exclusive
benefits, included in the airfare. On premium economy routes
with Virgin, Cathay Pacific and Qantas your travellers can choose
from either:
➜ a complimentary lounge pass at Heathrow or
➜ a complimentary door to door transfer on arrival or departure
from their destination.
We also guarantee your flight will be carbon neutral with the cost
of carbon offsetting covered by Corporate Traveller. At the end
of the year we’ll let you know about the projects your SmartFly
airfares have funded.
When and how do I book a SmartFly fare?
It’s simple just send your request through via CT request and if
it’s premium economy on Virgin, Cathay Pacific or Qantas then
your CT account manager will quote the SmartFly airfare. When
you confirm your flights just let your account manager know
whether you’d like the lounge pass or door to door transfer. Your
account manager with take care of the booking and send your
voucher with your e-ticket confirmation.
SECTION 4:
TravelSmart
Corporate Traveller
Logo option B – TravelSMART
Travel more with better value
Take off with better value
Check-in with better value
Drive away with better value
Introducing the
CT Smart Range
Launching
July 2015

The CT Smart Range allows you to cut costs
without cutting out comfort for your travellers.
What is SmartDrive?
Save money on your domestic travel spend with CT SmartDrive.
We’ve partnered with Avis to provide you with three added value
benefits included in your car hire. For every domestic SmartDrive
rental you get:
➜ Complimentary in Car Wifi
➜ An additional driver
➜ Complimentary upgrade to the next category
How do I book SmartDrive?
SmartDrive is easy to book through your Corporate Traveller
account manager. Just let them know you’d like to hire a car with
Avis and if it’s within the UK they’ll book the SmartDrive package
for you.
What is SmartStay?
SmartStay is a dedicated programme offering specially
negotiated discounts and complimentary services with our
preferred partners worldwide. Whether a free breakfast, car
parking, room upgrade or laundry service, SmartStay gives you
more savings, and packs more into your hotel budget.
SmartStay features:
➜ Three value added inclusions
➜ Valid year round
➜ On our flexible corporate rates
➜ At no extra cost to you!
How do I book a SmartStay rate?
SmartStay hotels are easy to book through your Corporate
Traveller account manager.
Launching
July 2015

There are even
more benefits
when you bring an
expert on board
Not only are all changes and amendmentsfree (excluding 3rd party costs), regularhotel, car hire and transfer reservations areincluded free too.
And when a service fee is applicable to yourbooking, you receive a whole host of freeinclusions:
✔ Dedicated consultant
✔ 24/7 Emergency
Assist
✔ Account management
✔ Monthly management
reports
✔ Passport Visa
assistance
✔ Access to travel
technology
✔ Carbon emission
reporting
✔ Specialist fares
expertise
✔ Membership of the
Travel Club
✔ Supplier negotiation
services
✔ Policy advice and
management
✔ Hotel programme
✔ Summary invoicing
✔ Credit
CT Loyalty Business Rewards
CT Loyalty is an innovative business rewards
programme designed specifically for our clients.
Its focus is to enhance our relationship with our
customers by providing unbeatable rewards and
recognition for their ongoing loyalty and support.
It’s simple, 3 reward points are earned for
every £100 spent on any travel. Points can be
redeemed against hundreds of items in the CT
Loyalty Rewards programme.
1
You get
more free
inclusions
with an
expert on
board
C
orporateT
raveller’s
servicefees are
anything butstandard

2
Service fees
the Travel Club
cievents is a global, award winning full-service
event agency and offers a complete range of
event management solutions including venue
sourcing, event management, production and
digital design.
Their job is to inspire your audience, to stimulate
their hearts and minds and drive them to achieve
your business goals by creating engaging
innovative events, compelling incentive programs
and exciting branding and communications.
3The exclusive member’s only club (powered
by FCTG) is dedicated to providing exceptional
service and value for money long haul tailor-
made holidays to the employees of our corporate
clients. This unique and FREE employee benefit
can enhance staff satisfaction
Members of The Travel Club have access to a
huge range of discounted worldwide holiday
offers as well as exclusive Club Perks. The club
specialises in providing quality assured 4 * and
5* holidays, city breaks and tours.
As well as providing comprehensive
carbon emission reporting to a far more
detailed level than available elsewhere,
Corporate Traveller can now facilitate
carbon offsetting through a monthly
invoice.
Together with our partner Susterra
Limited, your carbon offsets will be
chosen from key locations across the
globe, using VCS (Verified Carbon
Standard).
VCS is the largest independently verified
program in the voluntary carbon market.
All projects not only reduce emissions
but also have additional social, economic
and environmental benefits to local
communities.
Through Corporate Traveller, the cost
per tonne to offset is £2.50 (please see
comparison chart – right) which makes
the choice to offset an easy one.
Did you know you can now offset your carbon
footprint through Corporate Traveller?
Company Cost per
tonne to offset
Corporate Traveller £2.50
Qantas £4.70
United Airlines £5.94
Air Canada £6.85
Climate Care £7.99
Avios / BA £11.25
Virgin Atlantic £12.60
Air France £16.00
Lufthansa £16.00
Service type Unit Fee Notes
Air
Domestic airline ticket Per ticket £12 –
European airline ticket Per ticket £25 –
International airline ticket Per ticket £40 –
Refunds Per ticket £15 Excluding airline
costs
Changes / amendments Per ticket Free Excluding airline
costs
Hotel*
Reservations – Free –
Reservations – bill back – £20 –
Changes / amendments – Free –
Car hire*
Reservations – Free –
Reservations – bill back – £20 –
Changes / amendments – Free –
Service type Unit Fee Notes
Rail
Domestic rail Per ticket £5 –
International rail Per ticket £15 –
Eurostar Per ticket £15 –
Changes / amendments Per ticket Free Excluding 3rd
party costs
General
Passport visa – Free Excluding 3rd
party costs and
Emergency Assist Service - Free
Car services – Free –
Reporting – Free Standard suite
reporting
*Excludes VAT Online booking fees on request

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