The Q4 merchandising meeting covered various topics including introductions, birthdays and anniversaries, safety, 2014 new items, goals, and HR policies. Updates were provided on communication, GPS phones, cube route, backroom organization, and the company vision. Performance expectations and injury reporting procedures were also reviewed ahead of approving the upcoming payroll. The meeting aimed to recognize team members and keep everyone informed as the year ended.

1. Q4 Merchandising Meeting
Team 338
December 19, 2013

2. Agenda
Introductions
Birthdays & Anniversaries
Recognition & Awards
Did you know...
Packets
Communication, GPS Phones, Cube Route
Safety
2014 New Items
Vision to Win
HR Policies
SSR Goals
Conculsion

3. Introductions
Name
Area You Support
Your Favorite Holiday Item
Finish Sentence:
I do my best work when...

4. Birthdays
• Rebecca Patton – Oct 13
• Mohamed Mahmoud – Nov 11
• Kari Higginbotham – Nov 16

5. Anniversaries
Tracy Rossi – 10/27 – 16 Years
Vanessa Haugh – 10/31 – 2 Years
Rebecca Patton – 11/12 - 6 Years
Kathy Morse – 11/14 – 1 Year

6. Managers Awards
Tracy Rossi
Christina Tamse
Darla Jones
Skip Brinkley

7. You are all
Superstars!!!!

8. Best Practices to Getting Organized…
Mondelez
International
Did you know?...

9. On October 1st, 2013 Mondelēz
International turned 1 year old!

10. 80% of our business is conducted
overseas…

11. Company Programs:
• Macy’s Thanksgiving Day Parade
• “Official Snacks” of US Soccer (Men
and Women’s Leagues)

12. Packets
Store List
2013 Goals
Updated Vision to Win- Display Road Map
Cube Route-How to Add a Route
GPS Cheat Sheet
Pen & Marker
Box Cutter

13. Why is communication
important?
http://www.youtube.com/watch?v=kTcRRaXV-fg

14. What Would You Do?...
It is 8pm and you have not
received store instructions
for the next day…?

15. Communication
If you do not receive instructions by 8pm, email and call the
sales rep
If he/she doesn’t answer, leave a message
Immediately call me, if I do not pick up leave a message.
In general, are SRs sending you
instructions by 8 pm?

16. Communication
Follow SR instructions accurately and
provide feedback when you are not given
enough time

17. Expectations: Communication
Sales Rep should send you detailed instructions
• 8pm on week days
• 6pm on weekends
• Use these instructions as a preview walk guide
Sending daily recaps to Sale Rep is mandatory
• RMS needs to be copied on all recaps
• Recaps should include time worked, cases worked, management
you spoke to, changed/additional displays
• Urgent matters should be communicated to SR immediately
Send in SUCCESSES!

18. Expectations: Store Communication
Check in AND out with Store Management
Check In: what you are going to do
If building displays, ask about location
Check Out: Recap what you did
If needed, walk manager down aisle
Address issues or special requests, immediately

19. Expectation: Recap Communication

20. Expectation: Recap Communication

21. Expectation: Recap Communication

22. Kudos to you!!

23. Chris Lemonis!!! You ROCK!!

24. GPS and Cube Route
Best Practices
Verify accurate time in Cube Route every night
Record proper case count
Bring your GPS phone with you into each store, hit arrive
when you walk through the front doors of the store

25. GPS Phones
1. Click on
“Mobile Link”
2. Enter SHARP
ID
3. Click Select for
“View Trip”

26. 5. PND = pending
enr = enroute
ARR = arrived
SKP = skipped
MIS = missed
CMP = completed
EDA: Estimated Delivery
Arrival
EDC = Estimated Delivery
Completion
U = Units Delivered
ST = Store Time
6. Click “Status” to view
trip

27. Cube Route: Daily View
Add a stop bar
https://services.cuberoute.com/kraft/html/login

28. Cube Route: Weekly Review
Add a Stop bar
No Route Available
https://services.cuberoute.com/kraft/html/login

29. Adding A Route
Instructions for adding a route to a previous day when no route is
available:
•Click on “Deliveries”
•Click on “View Delivery Days” and then enter the date you want to
obtain a route for and click on “Go”
•Click on the Merchandising Tab
•Click on View Route
•In the Add a Stop Box--enter the Life Number and click ADD
•Repeat this step until all your stores are added in order worked
•Click save at the bottom of the page
•Enter your start time and in-store activities for each store

30. Before:
Common Errors
After:
The arrival time for the second store does not
account for any drive time.

31. Common Errors
Before:
After:
There is no service time, but there is 0:29 in the instore time for store . The service time should match
in-store time, or be very close.

32. Common Errors
It is a 12 hour day with a start time of 7 a.m. and a finish
time of 6:40 a.m. The total mileage home from the last store
is 37 miles, but the recorded time says it took 15:44!

33. Common Errors
There is an unplanned stop for :30 that was not
accounted for. Be sure to go off-duty if you are
taking a break. If the unplanned stop is a couple
minutes, and it was caused by traffic, then hit “miss.”

34. Expectations: Cube Route
You are responsible for accurately recording the time AND
cases you worked each day scheduled and correcting any
“infeasible” routes
Breaks should be recorded as “Off Duty”
If you are going to be over your hours on a certain day, you
need to communicate to SR and RMS
Scheduled Time = Drive Time + Merchandising Time
Enter “In-Store Time” before adjusting “Arrival Times”
This is your time card….make sure it is 100% correct!

35. Safety

36. Why Safety?…..
• The most important thing
we can do is go home the
same way we came to work,
happy and healthy
• Continue to be an active
part of our families lives
• Enjoy the activities we love
to do on our own or with
loved ones
• Continue to provide for our
families

37. 2 For U

38. December 2 for U Safety Stretch:
Shoulder Stretch
Why: Flexibility in the upper back, shoulder and scapular area is
important for maintaining erect posture.
How: Arms overhead Interlace fingers, then straighten arms out in
front of you. Palms should be facing away from you as you do the
stretch. Feel stretch in arms and through the upper part of the back.
If you are comfortable you can try to raise your arms over your head
while keeping your hands clasped.
Time / Rate: 2 times in each position for 5 seconds.
When: As a daily stretching program and when you have shoulder,
upper back, neck or arm tension, tightness or discomfort. This is
used to improve posture.
Remember: Noises are normal as the shoulder blades move over
the ribs. Stretching should be felt in the shoulders upper back and
upper arms. Respect pain, numbness, and tingling symptoms. Stop
if it hurts! Stretching should never hurt. Only go to the point
where the stretch feels comfortable, not painful.

39. Injury Prevention:
Proper Lifting
• Size up the load BEFORE you lift
— Knowing what you're doing and where you're going will
prevent you from making awkward movements while
holding something heavy
• Clear a path
•
Keep your float and the product close to you
• USE YOUR LEGS-SAVE YOUR BACK

40. Injury Prevention:
SAVE YOUR BACK
Back injuries are among the most common
workplace injuries today
Wear and Tear
Repetition

41. Injury Prevention:
SAVE YOUR BACK
Correct
Incorrect

42. Safety Gear
Buy me at
Walmart
for $5!!!

43. Injury Report Procedure
1. If an emergency, seek medical attention, otherwise you will be referred
to a specific provider
2. Call me immediately- 727-492-8803
•If you don’t reach me directly, call Mohamed Mahmoud 813-426-6729
3. Contact Lori Martin 813-744-2636 (Worker’s Comp Coordinator)
Is your Worker’s
Compensation Kit in your car?

44. 2014 New Items

45. 2014 New Items

46. 2014 New Items

47. A Common Vision…..
A Goal to Win In-Store,
every store, everyday with…
• Display Excellence
• The Perfect Aisle and Shelf
• Best in Class Customer Service

48. Brand Display Road Map

49. Shelf Criteria

50. What is wrong with this picture?
Improves sales by 15%!

51. What is wrong with this picture?

52. Merchandising Standard

53. Merchandising Standard

54. Customer Service
Communication
Backroom Organization
Best in Class!

55. Backroom Inventory
BEFORE:




AFTER:
All Repack Boxes Need To Be Labeled With Product Description, SKU, and quantity
Like Items Need To Be Placed Together, with SKU facing out
Heavy Items, Like Cookies, Should Be Stacked On The Bottom
Essential To Increase Efficiency

56. Sales Rep E-mail on:
Backstock Standards

62. HR Policies
Dress Code
In-Store Product Consumption
Be advised that under no circumstances should product be opened
and/or consumed while in a customer’s store. This applies to nonscheduled consumer sampling, unsalable credits or pick-ups
and/or product brought in from outside.

63. Before you go….

64. What are our two goals
for this year?

65. 2013 SSR Goals
1. Strive for More Perfect Stores, Demonstration of Vision to Win Principles &
Perfect Store In All We Do
MERCHANDISING
• All authorized new items in distribution & tagged & “bull's-eye" merchandising on displays
• Follow MOD & operate within territory merchandising budget
• Follows dress code policy, including name badge
• Establishes daily plans in mind to maximize operating efficiency & maximum productivity
• Is Punctual
VISION TO WIN MERCHANDISING TECHNIQUES
• Completes preview walk to identify all relevant Mondelēz display locations
• Thoroughly works back-stock & pulls from displays to ensure shelf inventory is maintained to eliminate
out-of-stock conditions
• Loads & uses carry aid according to merchandising standards
• Uses proper rotation technique to ensure product is properly rotated & out-of-code product is removed
from the shelf & displays
• Performs duties with a sense of urgency & achieves optimal CPISH dependent upon in-store activity
• Demonstrates proper package handling
• Employs progressive facing & clean up
C O M M U N I C AT I O N
• Checks in & out with store management & receiver
• Properly communicates in-store issues & competitive item information to SR at the end of the day
• Effectively communicates promptly with their manager when issues arise
• Identifies missing shelf tags & signage; requests them from store management
• Exhibits a positive attitude & creates a positive working environment

66. 2013 SSR Goals
2. Drive Efficiencies To Fuel Growth (Manage Bottom Line)
BACKROOM MANAGEMENT
• Backroom inventory is consolidated, labeled, & maintained in a neat & orderly manner
• Empty delivery carts or pallets are safely placed in their appropriate location
• Utilizes progressive clean-up. Disposes of excess cardboard & trash according to store standards
•
Damaged/out-of-date product is separated from fresh inventory & appropriately identified for driver
pick up
SAFETY
• Avoids work related Injury by working safely across all job responsibilities
• Demonstrates proper climbing, kneeling, lifting, pulling & reaching techniques
• Recognizes potential hazards & demonstrates practices to avoid risk of personal injury & injury to
others
• Advises management of any unsafe working conditions in a timely & appropriate manner

67. Performance Reviews
Ratings:
O= Outstanding
E= Exceeded Expectations
A= Achieved Expectations
P= Partially Met Expectations
B= Below Expectations

68. I will be approving payroll on
Sunday MORNING 12/22!!
Please review by Saturday
Evening!

69. HAPPY
HOLIDAYS!!!!
Thank you!

70. THANK YOU for all you do!!
Please provide feedback on index cards