Ericsson's Global Network Operations Center (GNOC) in India manages networks on behalf of customers in over 20 countries through end-to-end management of network operations. The GNOC employs over 800 people and manages a total of 100 million subscribers, including billing and charging for 85 million prepaid subscribers. It serves customers spanning more than 20 countries while answering 12 million alarms and resolving 250,000 trouble tickets and 20,000 change requests per month.

1. SAVING
SERVING
GROWING
GNOC INDIA
As part of the Managed Services offering,
Ericsson’s Global Network Operations
Center (GNOC) in India manages networks
on behalf of customers worldwide.

2. GNOC India provides end-to-end management of network
operations for customers in over 20 countries.
GLOBAL KNOWLEDGE
LOCAL EXPERTISE
ERICSSON MANAGED SERVICES
Global knowledge means we can combine high quality
with a competitive cost structure.
> Network surveillance
> Performance management
> Trouble management
> Fault management
> Network inventory
management
> Service level and service level
agreement management
> Alarm management
> Change management
> Fault restoration
> Provisioning
GNOC INDIA
OPERATIONS
Our managed services
portfolio consists of four offerings:
Operations, Field Maintenance,
Operational Readiness and
Shared Solutions.
FIELD
MAINTENANCE
SHARED
SOLUTIONS
OPERATIONs
OPERATIONAL
READINESS
MANAGED
SERVICES
Ericsson has experience
from more than 300
managed services
contracts worldwide.
MANAGING
NETWORKS FOR
CUSTOMERS
in OVER 20
COUNTRIES
GNOC
India,
Delhi

3. ORGANIZATION
A well established process
structure provides the foundation
for network management in all
Ericsson’s GNOCs.
The process is complemented
by standardized tools which
enable full automation of
delivery processes and
integration across international
boundaries.
WE PROVIDE:
> The right competence in the right
place at the right time
> Efficient management of
your multivendor and/or
multi-technology environment
> An innovative approach towards
development of new services and
applications
> Fast and cost-effective launch of
new services
> Reduced costs
> Improved and predictable network
performance
GNOC INDIA
SCOPE
Employing:
more than 800 people
Managing:
a total of 100 million
subscribers, including billing
and charging for 85 million
prepaid subscribers
Serving:
customers spanning more
than 20 countries
Answering:
12 million alarms per month
Resolving:
250,000 trouble tickets and
20,000 change requests
per month
Supporting:
24/7
FRONT OFFICE
– SURVEILLANCE
OPERATIONS
SUPPORT
– PROBLEM AND
PERFORMANCE
MANAGEMENT
CONFIGURATION
– network
configuring
BACK OFFICE
– FAULT
MANAGEMENT
GNOC

4. Telefonaktiebolaget LM Ericsson
SE-126 25 Stockholm, Sweden
Telephone +46 8 719 0000
Fax +46 8 18 40 85
www.ericsson.com
23/287 01-FGB 101 127 A Uen
© Telefonaktiebolaget LM Ericsson 2010
What do the experts say?
“Through this global NOC we can ensure
better availability and better service of the
customer network which ensures better
services for the end user.”
Mauzoon Waseem, Senior Engineer,
Operations Support, GNOC India
“What we have here is a very young,
highly capable, motivated and well-
educated workforce which is available
for the benefit of Ericsson’s customers
around the world.”
Paul Cooney, Head of GNOC India
“We chose to go with Ericsson to get the
benefit of the global expertise and high
scale manpower to roll out the network
in a faster way.”
Jagbir Singh, CTO, Bharti Airtel
“We have three pillars: people, processes and
tools. Our people are the young, technical
staff we have here, our processes are based
on the global standards of ETOM and ITIL
and our tools are fault management, trouble
management, performance management
and service layer management.”
Harpreet Singh Bindra, Director GNOC India