The document discusses psychological safety at the workplace. It defines psychological safety as a shared belief that one will not be punished or humiliated for speaking up with ideas, questions, concerns or mistakes. It describes how psychological safety is important for team performance, a sense of belonging, better decision making, and continuous improvement. The document provides tips for managers to create psychological safety such as showing engagement, being open to feedback, avoiding blame, and including teams in decisions. It emphasizes the importance of simple questions, acknowledgement of vulnerability, active listening, and learning from mistakes.

1. © 2020 Panamax Inc
Psychological Safety
at Workplace for
Managers

2. © 2020 Panamax Inc
What is Psychological Safety?
“Psychological Safety doesn’t mean
everyone is nice to each other all the
time. It means that people feel free
to “brainstorm out loud”, voice half
finished thoughts, openly challenge
the status quo, share feedback, and
most importantly work through
disagreements together “
- Center for Creative Leadership
Listen
Kindness
Humility

3. © 2020 Panamax Inc
Humility
Valuing People
Compassion

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Here is what
an unsafe
place looks
like
• What ideas do you mock?
• Which team member do
you?
• How many people agree
to your idea instantly?
• When was the last time
the team had difficult
conversation?
• Where all do you see the
silos pattern?

5. © 2020 Panamax Inc
Here is
what it
looks like.
• Am I threatening someone?
• Do I value when others share ideas?
• Do I Listen?
• Do I respect differences
• Have I created an atmosphere where people
can own their mistakes?
Compassion
Valuing People
Belonging
Strong
Listen
Psychological safety is a shared
believe that one will not be punished
or humiliated for speaking up with
ideas, questions, concerns or mistakes

6. © 2020 Panamax Inc
Can
Psychological
Safety at
workplace be
measured?

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What are some of the barriers to PSW?
• Authoritarian Leadership
• Only focusing on celebrating
achievements
• Mistaking comfort for
psychological safety
• Gossiping
• Stress/burnout

8. © 2020 Panamax Inc
What is the
importance
of
Psychological
Safety at
Workplace
Crucial for the performance of the
team – I am cared for and therefore I
want to do my best
Feeling of belongingness – I am
accepted therefore I want to stay
Better decision making – I am heard
and therefore I contribute
Continuous Improvement – I am
allowed to learn from my mistakes and
therefore I grow

9. © 2020 Panamax Inc
How to create
Psychological safety at
workplace
• Show your team that you are engaged
• Let your team see you understand
• Avoid blaming to build trust
• Be self aware and demand the same
from your team
• Nip negativity in the bud
• Include your team in decision making
• Be open to feedback
• Champion your team
• Explain reasons for change

10. © 2020 Panamax Inc
It all starts
with simple
questions
Acknowledge your
vulnerability!
Offer your time to really listen
and ask simple powerful
questions!
I don’t know. What would help?
I need help. How can I help?
I have failed. What have you learned?
I have made an error. What is the learning, what do you
need to do?
I am sorry. What can we do differently?
I have learned. How can we share this learning?

11. © 2020 Panamax Inc
The SSC Rule of
creating
psychological
safety at
workplace
• What should we Stop doing to ensure x?
• What should we Start doing to ensure x?
• What should we Continue doing to ensure x?

12. © 2020 Panamax Inc
Way forward
• Employee Awareness Program for all
employees which shall entail a series of
policy awareness sessions including
• Whistle blower policy
• Code of Conduct Training for all
Employees
• POSH Training
• Information Security Training.