Personal Support Workers (PSWs) provide up to 80% of direct care to older adults living in long-term care or at home. PSWs help with activities of daily living like bathing, dressing, and feeding. Their role has evolved with changes in the healthcare system focusing more on home and community care. There are approximately 100,000 PSWs in Ontario, over 90% are women and many are immigrants. Most PSWs work in long-term care facilities, home care settings, or hospitals. Their role and responsibilities are expanding due to an aging population needing more care, people being discharged from hospitals sooner, and fewer family members available to provide informal care.