1. Atb sales 2014
Austria Tourism Forum
„know where – know how. How to offer
experience instead of rooms”
Gregor Kadanka – Mondial
Erik Riegler – Österreich Werbung
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2. Where do guests come from?
Regular guests: from Germany?
Data in Mio. Nr. of 5+ day trips
First-time visitors from Germany to Austria
Repeat visitors from Germany to Austria
Deutsche Reiseanalyse 2013
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3. Changing markets – Where does growth come
from?
Increase in arrivals 2002-2012
Statistik Austria
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4. Changing markets – Where does growth come
from?
Increase in arrivals 2002-2012 (in thousand and %)
Statistik Austria
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5. Changing markets – Where does growth come
from?
Increase in arrivals 2002-2012 (in thousand and %)
Statistik Austria
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8. Booking engines
•
What should tourists type in if
they don’t know where
Austria is located?
http://www.travelsupermarket.com/
c/holidays/last-minute/
http://www.kayak.com/
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10. Tourists' decision criteria
Top 10 decision criteria in the summer
Landscape and nature
63%
Mountains
51%
Privacy
48%
Hospitality
45%
Fresh air / Healthy climate
37%
Quality of hotel / accommodation
34%
Townscape / Cityscape /
Architecture
Hiking trails / Bicycle paths /
Mountain bike routes
32%
30%
Lakes
30%
Good experience in the past
29%
T-MONA Gästebefragung Sommer 2011
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11. Tourists' decision criteria
Top 10 decision criteria in the winter
Mountains
69%
Attractiveness of the ski-region
56%
Good snow conditions
42%
Landscape and nature
39%
Sport offers
37%
Quality of hotel / accommodation
36%
Privacy
35%
Hospitality
32%
Good experience in the past
29%
Good accessibility / Closeness
28%
T-MONA Gästebefragung Winter 2011/2012
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13. Demands are individual and market-specific
Japan
Czech Republic
Summer / Winter
35% / 65%
65% / 35%
4/5* Hotels
78%
20%
Daily expenditures
EUR 322,-
EUR 89,-
Bookings
51% package, 40% FIT
69% directly (25% internet,
44% accommodation directly)
Main travel motives
Nature, winter, hiking ??
Culture, classical music ??
Ratio of travels abroad
5%
57%
Important aspects in
guest treatment
Special gastronomy (small
portions, low in fat/salt/sugar),
outstanding courtesy
Individual recommendations and
services, active programs
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14. How can I make a destination more attractive?
Product example: Baden for Russian tourists
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7 days
Local Russian assistance
Casino entrance
Spa entrance
Russian television in the hotel
Book of Russian history of Baden in Russian
language
Russian shopping guide
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