This document summarizes Prosum, a technology services company that focuses on putting people first through their consulting, implementation, managed services, and staffing solutions. They believe in focusing on relationships to improve people's experiences with technology. The document discusses their ERP/SAP, Microsoft, and staffing solutions and includes case studies on their work with The California Endowment and Riot Games.

1. prosum.com
Nova Medical Products
MANAGED
SERVICES
prosum.com
We Make Technology Human
ERP / SAP SOLUTIONS • MICROSOFT SOLUTIONS • MANAGED SERVICES • STAFFING SOLUTIONS

2. prosum.com
We are a technology services company that puts people before
technology. Yes, we have deep experience consulting, implementing
solutions, providing managed services and staffing engagements.
But we believe that, by focusing on relationships, we are better able
to improve people’s experiences and lives through technology.
This human approach allows us to be more flexible, more attentive
and, most importantly, to do the right thing. It also means we
empower our experts to go beyond cookie-cutter solutions and create
the tools that will move our clients’ businesses into the future.
Technology is at its best when it complements our natural abilities
and enhances our interactions. Which is why we say that, at Prosum,
we make technology human.
A People-First
Approach
“Technology is meant to serve people.
And not vice versa.”
— RAVI CHATWANI, CO-CEO

3. MANAGED SERVICES
PROSUM
ERP / SAP Solutions
Microsoft Solutions
Managed Services
Staffing Solutions
Cloud Solutions
WE SPECIALIZE IN:
ERP / SAP

4. prosum.com
Managed Services
GET A CUSTOM SOLUTION WITH PREDICTABLE SPENDING
No two businesses are alike. Which is why our Managed
Services team works with you to understand your business’
unique needs. Then we craft a best practice-based solution
that’s effective, efficient and flexible.
We believe in strong partnerships, and take on our
clients’ challenges as though they were our own. In
doing so, we create a true one-to-one relationship with
full transparency and delivery ownership. And you enjoy
something increasingly rare in the IT world: a predictable
budget. It all means you spend less time thinking about
IT, and more time growing your business.
IT OUTSOURCING
HELPDESK + DESKTOP SUPPORT
ENTERPRISE SERVICE DESK
SYSTEMS + NETWORKS MANAGEMENT
IT ADVISORY SERVICES/VIRTUAL
CIO SERVICES
MONITORING/REPORTING/TREND
ANALYSIS
IT BUDGETING/TECHNOLOGY
ROADMAP
FUNCTIONAL IT
SERVICES
APPLICATION SUPPORT
MESSAGING
BACK-UP + STORAGE OPERATIONS
HELPDESK SERVICES

5. prosum.com
“With Prosum, we ended up
finding one of those rare
win-win scenarios where you
have not only better service
but also reduced cost of
technology…I’m a big fan.”
— Dan DeLeon, CFO, The California Endowment
Case Study:
The California Endowment
MANAGED
SERVICES

6. ‘Doing what’s right’: it’s an everyday mission at The
California Endowment, a foundation focused on healthcare
issues and access for underserved communities. We’d also
like to think that it typifies the work Prosum has done for
The Endowment.
The California Endowment originally hired Prosum for
our outsourced managed services solutions. “Standard
managed services providers typically come in with very
rigid solutions sets,” said Prosum’s Andrew Salisbury.
“While we give our clients access to business analysts,
enterprise project managers, experts who have designed
extensive storage environments for Fortune 500
companies, and more.”
Within months of our partnership, The California
Endowment was seeing great results—all this, despite
a demanding clientele. “We have a highly educated
workforce – masters degrees and doctoral degrees,”
said Dan DeLeon, CFO of The California Endowment.
“They’re familiar with technology and know when they’re
not getting the highest level of support.” Prosum
delivered beyond expectations. “The noise level reduced
significantly when Prosum came here: the number of
outages, the number of complaints just completely
dropped off,” said DeLeon. “With Prosum, we ended up
finding one of those rare win-win scenarios where you
have not only better service but also reduced cost of
technology…I’m a big fan.”
In addition to managed services, The California
Endowment also engaged Prosum’s solutions expertise to
roadmap and implement projects like a disaster recovery
site with mirrored environments, a server migration and
a hybrid Office 365 environment.
A defining moment arose when The California Endowment
asked Prosum to implement a contact management
system using Salesforce, one of our areas of expertise. Our
solutions team gathered requirements and determined
that, in this case, Salesforce was not the right fit. The
team instead recommended NationBuilder, a solution that
required us to contract with an outside partner.
“One of the pillars of Prosum is to
do what’s right,” said Salisbury. “If
Prosum is the best solution, we’ll
use our internal team. If not, we’ll
use other partners.” In this case, the
decision to use NationBuilder cut the
project’s costs by more than half.
Since the outsource began, Prosum’s customer
satisfaction scores have continued to improve year after
year. And our role at the foundation has grown too - we
now advise on IT organizational management, investment
areas and budgeting. We think it’s strong proof that, when
you do right by others, it comes back to you for good.
CASE STUDY: PROSUM AND THE CALIFORNIA ENDOWMENT
Doing What’s Right

7. prosum.com
SAP Solutions
LET US MAKE IT SIMPLE FOR YOU
ORGANIZATIONAL CHANGE
MANAGEMENT
GLOBAL ORGANIZATION READINESS
STAKEHOLDER + CAPABILITIES ASSESSMENT
FUTURE STATE ORGANIZATIONAL STRUCTURE
TRANSITION MANAGEMENT
ERP ASSESSMENT,
BLUEPRINT + DEVELOPMENT
ERP TOOL SELECTION
ESC ADVISEMENT
QUICK START ACTIVATION
VALUE ENGINEERING
BENEFITS REALIZATION
PROVEN IMPLEMENTATION STRATEGY
SYSTEM SIMPLIFICATION
SAP BOLT-ON IMPLEMENTATION
In business, complexity can cost you money. We have over 100 years of
combined experience in reducing systems, streamlining integration and
cutting downtime and errors.
We apply this experience with an unbiased view of the market, mapping
customized solutions to simplify critical business processes. Whatever
your business’ size or shape, Prosum can reduce your IT complexity,
helping your business run more efficiently now and in the long term.
GOVERNANCE
RISK MITIGATION
COMPLIANCE STRATEGY
VALIDATED CHECKPOINTS
PROJECT EXIT CRITERIA
POST GO-LIVE STRATEGY
STABILIZATION +
REALIZATION
ASSESS IN-HOUSE/OUTSOURCE
ASSESS ONSHORE/OFFSHORE
VERIFICATION OF SUPPORT MODEL

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“If an opportunity arose to use
Prosum SAP resources again,
we would do so!”
— JAFRA, Business Process Improvement
ERP / SAP
SERVICES

9. I’ve been spending a lot of time at wineries lately. Surprisingly,
it has very little to do with my love for good wine and a lot to do
with my knowledge of ERPs.
ERP, for the uninitiated, stands for Enterprise Resource Planning
software. These are integrated applications that consolidate,
automate and simplify many business processes like billing,
purchasing, inventory, shipping, cash collection, cash allocation,
etc. Once upon a time, you had to be a “Levi Strauss” or “Dole
Food” to afford one of these systems—they were big, expensive,
and required lots of customization with surrounding integrators
and middleware. An SAP or Oracle ERP was only a pipedream.
No longer.
The rise of smaller ERP solutions like SAP Business One and
Microsoft Dynamics means that growing SMBs can get in on the
automation game. And that’s what brings me to the wineries.
When my favorite winery ships to me, a club member, I get
a package with a handwritten label. And that gets my consultant
radar flashing. I know instantly that this winery could benefit
from an ERP solution like SAP Business One to manage their
operations. How?
Example 1:
Back at the winery, one employee is keeping track of the club
members’ monthly payments. Meanwhile, another employee is
printing the mailing labels and shipping the bottles. With SAP
Business One, these processes are integrated, so if I don’t pay my
club membership, the billing function of SAP Business One tells
the shipping function not to print a label for my chardonnay until
I’ve paid up.
Example 2:
SAP Business One won’t allow the winery’s sales department to
complete a sales order to ship without entering a proper shipping
address. This prevents an all-too-common problem down the line
when the people in the warehouse would have to hunt down that
address themselves.
Example 3:
When a salesperson takes a large order of syrah, SAP Business
One will automatically check inventory to make sure that particular
wine is available in the requested quantity. If the wine is on
backorder, it won’t immediately allow the salesperson to place
the order. Rather, it will tell the salesperson how far the backlog
extends and then allow the customer to commit to the delayed
fulfillment before placing the order.
This breed of smaller ERPs are much more manageable than their
hulking, $30-million parents. Cloud based, they come in at $1,300
for a subscription license and you can be up and running in about
4-6 weeks.
As a self-proclaimed connoisseur of ERPs, I love SAP Business One.
All the integration is built in and it’s really easy to use. Plus it all
lives in the SAP Cloud, so you get their enterprise grade security,
keeping your customers’ credit card data safe from prying eyes.
All this means that a winery – or really any SMB that sells products
– can do their job more efficiently and cost-effectively. Which is
worth raising a glass. Or two.
INSIGHT: ADVICE FROM A CONNOISSEUR
ERP for SMB

10. prosum.com
Microsoft Solutions
MAXIMIZE YOUR MICROSOFT ROI
SERVICES
CLOUD ROADMAPPING
DESIGN, ARCHITECTURE
+ PLANNING
PLATFORM MIGRATIONS
+ UPGRADES
APPLICATION MIGRATIONS
+ UPGRADES
PROCESS AUTOMATION
+ OPTIMIZATION
SERVICE MANAGEMENT CONSULTING
IDENTITY MANAGEMENT
BEST PRACTICES IMPLEMENTATION
ONGOING SUPPORT
+ MANAGED SERVICES
TECHNOLOGIES
MICROSOFT PUBLIC/PRIVATE CLOUD
AZURE
OFFICE 365
SYSTEM CENTER
HYPER-V
ACTIVE DIRECTORY
POWER BI
SQL
SHAREPOINT
EXCHANGE
SKYPE FOR BUSINESS
INTUNE + ENTERPRISE MOBILITY SUITE
TEAM FOUNDATION SERVER
PROJECT SERVER
Millions of businesses count on Microsoft solutions to communicate,
manage and stay productive. Unfortunately, most of them aren’t getting
the maximum value from their investment.
At Prosum, we use a consultative approach to understand your unique
business. Then we apply the depth and breadth of our expertise to craft
solutions that help you run seamlessly and effectively. The Microsoft
landscape is always evolving. Let us help you get the most from it.

11. prosum.com
MICROSOFT
SOLUTIONS
“I have always been impressed
by the breadth and depth
of Prosum’s knowledge of
Microsoft solutions and their
consistent ability to deliver.
They always act as a partner
with our best interest in mind.”
— David S. Goldberg, VP
Technology Services, Guthy Renker
Case Study:
VCA Animal Hospitals

12. Our agreement with VCA Animal Hospitals is
a bit unique. But it didn’t start that way.
It began with a standard proof of concept for
Microsoft Hyper-V Virtualization Technology
– this was just one of many Microsoft solutions
that VCA used to keep its constantly expanding
network of hospitals running smoothly.
Throughout the Hyper-V project, VCA liked
Prosum’s efficiency and expertise. So when
they needed a System Center Operations
Manager to help them monitor and tune their
SharePoint servers, they called again.
It wasn’t long before VCA had asked Prosum
to analyze their overall Microsoft infrastructure
and make improvements throughout the
ecosystem. That’s when we began to talk about
a different kind of relationship.
“We have such a breadth of resources and
capabilities, that VCA was constantly using
different Prosum consultants,” said Prosum’s
Mark Maruyama. “So we created a flexible
blanket agreement that allows them to engage
our consultants on an ad hoc basis.”
So far, VCA has made good use of the
model, utilizing the full gamut of Prosum’s
Microsoft Solutions practice on more than
20 engagements over the last two years.
“It’s not just the depth of our Microsoft
expertise,” said Maruyama, “it’s the
breadth of the areas in which we do
have depth. From Office 365 to SQL
to Azure to Exchange to System Center
to SharePoint, and the list goes on.”
And, importantly, our Microsoft experts know
how to integrate each of those pieces together.
Which is why, as VCA’s network continues to
expand, they trust Prosum to be there with the
right solutions at the right time.
CASE STUDY: VCA AND PROSUM
Partnering Smarter

13. prosum.com
Staffing Solutions
LET US CONNECT YOU TO THE BEST
PEOPLE IN THE BUSINESS
BETTER ‘FITS’
HIGHER RETENTION RATES
Our seasoned Recruitment Team brings a unique approach to your
staffing needs. In addition to our extensive technology background and
a keen understanding of local market needs, we employ a distinctively
personal interview process. We take the time to get to know each
candidate, including his or her expertise, training, goals and
individual personality.
And that means we’re more likely to find candidates will thrive in
your organization. This approach is one reason Prosum has a higher
retention rate than our competitors. Surprisingly, we also find that it
saves our clients time in finding the right people for the job.
PROFESSIONS
.NET DEVELOPERS + ARCHITECTS
JAVA DEVELOPERS + ARCHITECTS
WEB DEVELOPERS
OPEN SOURCE DEVELOPERS
BUSINESS SYSTEMS ANALYSTS
PROJECT MANAGERS
QA ENGINEERS
MANAGERS + DIRECTORS
VPS + CIO/CTOS
NETWORK ENGINEERS + ARCHITECTS
SYSTEMS ENGINEERS + ARCHITECTS
STRONG RELATIONSHIPS
PROFESSIONALISM & SPEED

14. STAFFING
SOLUTIONS
prosum.com
Case Study:
Riot Games
“We placed people who are big
fans of League of Legends and
now they can’t believe they get
paid to work for the company
that makes the game they’re so
passionate about.”
— Luis Rhee, Sr. Account Executive, Prosum

15. Getting Up To Speed With Riot
IT FOR RAPIDLY EXPANDING COMPANIES
League of Legends moves fast. Take it slow
in this high-paced strategy game, and you’re
toast. Its maker, Riot Games, is also no stranger
to speed. In only four years, Riot grew from
50 to 1,500 employees. Not surprisingly, their
startup-sized IT department couldn’t keep up.
Riot needed a coordinated, expanded Corp IT
staff, ASAP. But not just any IT staff.
“Riot tends to hire the best of the best…they are
very selective. We needed to staff close to 40
people with 40 unique, individual skillsets.”
And even then, it wasn’t just about getting the
right expertise.
“They’re very big on culture fit. The guys that
work at Riot live, breathe and die video games,
so we needed to find candidates that would fit
in well with that culture.”
And Prosum delivered.
“We placed people who are big fans
of League of Legends and now they
can’t believe they get paid to work
for the company that makes the
game they’re so passionate about.”
With the right Corp staff in place, Riot and
Prosum have moved on to new initiatives,
centralizing and standardizing disparate IT
processes among Riot’s offices in Los Angeles,
Saint Louis, Dublin, Sydney, Seoul, Istanbul,
Moscow and Hong Kong.
The upgrades significantly improved Riot’s
ROI for hardware, software and staff and
freed up the IT team for more strategic work.
More important, we helped eliminate many
of the manual operations that had been
slowing Riot down.
In a world where speed is everything.
Prosum and Riot are taking it to the next level.