ProSource provided self-pay accounts receivable recovery services for a Midwest healthcare client with over 400 providers and 30 clinics. Through more timely patient follow up by ProSource, outstanding self-pay accounts receivable decreased by 11%, quick pays increased by 300%, and the client's work queue inventory was reduced by 79%, improving efficiency. ProSource customized its self-pay recovery program to meet the client's unique needs and provide a solution to increase recovery rates through more proactive patient follow up, as the client previously lacked expertise in this area.

1. PROSOURCE
RESULTS
Through more timely
patient follow up, the
client was able to decrease
total outstanding Self Pay
accounts receivable with an
increase in quick pays and
insurance identification.
ProSource was able to
provide a level of service
that contributed to better
efficiency for the client:
• Decreased total
outstanding Self Pay
accounts receivable
by 11%
• Increased quick pays
by 300%
• Decrease work queue
inventory by 79%
Case Study – Self Pay
ProSource currently recovers Self Pay accounts receivable
for many healthcare facilities of varying size, patient type,
location and community demographics.
Each Self Pay program is customized to meet the unique
requirements of our healthcare clients and they are
designed to improve recovery results beyond standard Self
Pay programs.
ProSource also provides:
• Preregistration • Payment Monitoring
• Day One Billing • Insurance Billing & Follow up
• System Conversion • Denial Management
BACKGROUND:
A Midwest healthcare client with more than
400 healthcare providers, and more than 30
different clinics providing treatment ranging
from basic medical services to advanced
surgery, was experiencing difficulty recovering
Self Pay revenue and lacked staff expertise
in this critical area.
SITUATION ANALYSIS:
The client turned to ProSource to
provide a Self Pay solution that could
effectively increase recovery rates. It
was believed that timelier patient
follow up would be required to
address the issue.
PSB105A
PROSOURCE
The Professional Outsourcing Solution
AN ARRAY SERVICES GROUP COMPANY
An Array Services Group Company
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250 14th Avenue East • Sartell, MN 56377
888-340-7243 • www.prosourcebilling.com