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Prologic First - Corporate profile
- 1. HospitalityITthatyouWISHedfor Prologic First Committed todelivering solutions that satisfy the emerging business needs of hotels & hotel chains through innovative use of latest software technologies. Introduction to Prologic First, 2016 1
- 2. HospitalityITthatyouWISHedfor A few examples… Of innovative new features and benefits Delivered by Prologic First Introduction to Prologic First, 2016 2
- 3. HospitalityITthatyouWISHedfor Better distribution, moreeasily • The challenge • Not possible to ensure that all channels are correctly updated 24/7. • Revenue lost due to channel management errors. • Prologic First’s solution • Single-image inventory strategy. • Automated distribution and channel updates. Single image of Rooms Inventory & Rates CRS OTAs / GDS Hotel Web Site Hotel Reservations Introduction to Prologic First, 2016 3
- 4. HospitalityITthatyouWISHedfor Increase direct bookings •The challenge • Hotel web site bookings are abandoned because visitors leave to read reviews and shop for rates. • Such visitors book at OTA sites that cost the hotel a lot in commissions. • Prologic First’s solution • Option to display TripAdvisor reviews and rates across major OTAs within the hotel’s web booking engine. Introduction to Prologic First, 2016 4
- 5. HospitalityITthatyouWISHedfor Listen to socialmedia • The challenge • Adverse reputation has direct impact on rates and revenues. • How to listen to social media and respond promptly? • Prologic First’s solution • Integrate a Social Media dashboard into the PMS. Introduction to Prologic First, 2016 5
- 6. HospitalityITthatyouWISHedfor Meet the needfor mobility • Guest facing application • Reserve rooms • Check-in / check-out • Internal use systems • Point of Sales • Tasks management • Manager’s flash • Purchase approvals Introduction to Prologic First, 2016 6
- 7. HospitalityITthatyouWISHedfor More efficient backoffice • The challenge • Reduce cost of back office transaction processing while improving standards, processes and revenues. • Better utilize scarce skilled back office manpower. • Prologic First’s solution • Hosted shared service. Introduction to Prologic First, 2016 7
- 8. HospitalityITthatyouWISHedfor Green hotel system •Challenge • Be environmentally friendly • Reduce cost of operations • Spend less time dealing with paper • Prologic First’s solution • Scan and store documents • Distribute reports electronically • Electronic archival & retrieval • Use less or no paper Introduction to Prologic First, 2016 8
- 9. HospitalityITthatyouWISHedfor Prologic First The Company Introductionto Prologic First, 2016 9
- 10. HospitalityITthatyouWISHedfor Prologic First • Morethan 15 years in business • Promoted by hospitality IT professionals, employee owned • Develops, markets & maintains hospitality software • Offices in India, Dubai, Malaysia, London and now USA • Track record of consistent growth and profits Some Partners / Affiliations Introduction to Prologic First, 2016 10
- 11. HospitalityITthatyouWISHedfor 115+ team members Strengthby function Stable team 22 32 33 13 % by Tenure with Prologic FIrst < 1 year 1 - 3 years 4 - 10 years 10+ years 31 35 10 13 11 % of Team Size Development Client Services Testing Sales & Marketing Others Introduction to Prologic First, 2016 11
- 12. HospitalityITthatyouWISHedfor Best practices Introduction toPrologic First, 2016 12
- 13. HospitalityITthatyouWISHedfor Development • Agile developmentmethodology • The single most widely used process as per Gantner and Forrester Research. • Never ending cycles of incremental Scrums • Quicker delivery to end-users. Introduction to Prologic First, 2016 13
- 14. HospitalityITthatyouWISHedfor Testing • Manual andautomated testing • Microsoft Visual Studio team Test Tools for errors tracking & automated testing. • Testing of each Scrum. Introduction to Prologic First, 2016 14
- 15. HospitalityITthatyouWISHedfor Support Services • Services •Project planning & execution. • Helpdesk & trouble shooting. • Reviews & upgrades. • KPIs • Efficient implementation of new projects & upgrades, minimum disruption. • Helpdesk SLA in terms of response time & resolution time. • vTiger CRM, TeamViewer remote log-in tools. Introduction to Prologic First, 2016 15
- 16. HospitalityITthatyouWISHedfor In property /on premise solution Introduction to Prologic First, 2016 16
- 17. HospitalityITthatyouWISHedfor On-premise Integrated HotelSoftware Front Office Central Reservations Channel Management Web Booking Engine Social Media Listening Analytics Pegasus / Trust / Synxis / HTNG Interfaces Loyalty, Payment, etc Interfaces Guest Services Management Membership Management Events & Catering Points of Sale HSIA, IPTV, Door Locks, etc Interfaces Call Accounting, HSIA, Voice Mail General Ledger Materials & Costing Creditors Ledger Bank Reconciliation Debtors Ledger Payroll, Fixed Assets, etc Interfaces Some modules are interfaced with 3rd party PMS and POS like Opera, Micros, Simphony and Protel. Introduction to Prologic First, 2016 17
- 18. HospitalityITthatyouWISHedfor About 1000 hotelsites, 26 countries Introduction to Prologic First, 2016 18
- 19. HospitalityITthatyouWISHedfor Some WISH Customers Introductionto Prologic First, 2016 19
- 20. HospitalityITthatyouWISHedfor Sterling Holidays &Resorts, India • Chain of 23 hotels, mostly full service. • CRS integrated with salesforce.com • PMS, POS and interfaces on-site at each property. • Centrally hosted web based purchase & back office accounting. Introduction to Prologic First, 2016 20
- 21. HospitalityITthatyouWISHedfor Constance Hotels, IndianOcean • 7 hotels spread across Mauritius, Seychelles, Maldives and Madagascar. • POS, materials and back office accounting interfaced with Opera PMS. • Guest Response Management. Introduction to Prologic First, 2016 21
- 22. HospitalityITthatyouWISHedfor Golden Tulip Hotels,Middle East • 16 hotels • Integrated hotel software installed at each hotel • PMS, POS, interfaces, materials, costing, payroll & personnel Introduction to Prologic First, 2016 22
- 23. HospitalityITthatyouWISHedfor Mastcraft Hotels, London •Group of 8 hotels • Use centrally hosted back office accounting software for their hotels. • Interfaced with Opera and Micros. Introduction to Prologic First, 2016 23
- 24. HospitalityITthatyouWISHedfor Bay Hotel Singapore •Integrated hotel software including PMS, POS, interfaces, materials and back office. • Earliest user of mobile check-ins & check-outs plus guest messaging. Introduction to Prologic First, 2016 24
- 25. HospitalityITthatyouWISHedfor Armani Hotels, Dubai& Milan • Guest experience Management System • Tracks all issues & requests till timely completion, else recovery • Centrally hosted, shared service with Emaar / Address Hotels in Dubai • Interfaced with Opera Introduction to Prologic First, 2016 25
- 26. HospitalityITthatyouWISHedfor Full stack SaaSsolution Introduction to Prologic First, 2016 26
- 27. HospitalityITthatyouWISHedfor Full stack SaaSsolution Front Office Channel Management Web Booking Engine Social Media Listening Pegasus / Trust / Synxis / HTNG Interfaces Loyalty, Payment, etc Interfaces Points of Sale HSIA, IPTV, Door Locks, etc Interfaces Call Accounting, HSIA, Voice Mail Xero Back Office Accounting More coming soon! Introduction to Prologic First, 2016 27
- 28. HospitalityITthatyouWISHedfor Value Proposition ofSaaS • Anytime, Anywhere access • Over broadband Internet with security against intrusion. • No up front investment, quick implementation • No servers to buy, no software to license. Needs almost no training. Hotel can go live in 4 hours! • Shared services • Chains can share scarce resources amongst units while enforcing standards. Introduction to Prologic First, 2016 28
- 29. HospitalityITthatyouWISHedfor Sample subscribers Hotel 5Elements- De Villa,Sikkim,India Jewel of the East,Sikkim,India Welcom Rama International,Maharashtra,India Atlantic View Motel & Cottage,Nova Scotia,Canada The Roebuck Inn,Forest Row,United Kingdom Katriya Hotels and Resorts, Andhra Pradesh, India Hotel Kodai Peak, Tamilnadu, India Munnar Tea Country Resort, Kerala, India XVA Art Hotels & Cafe, Dubai, United Arab Emirates Hotel Luxtay, Karnataka, India Akron Citi Centre Hotel, Ohio, United States Legend of French Lick Resort, Indianapolis, United States Michamvi Sunset Bay, Tanzania Hotel Moon Moon, Assam, India BYD Lofts Boutique Hotel, Phuket, Thailand Shelvac Hotel, Nigeria Tree's C Hotel, Gambia Executive Inn, Texas,United States Mahlakapese, Lesotho Introduction to Prologic First, 2016 29
- 30. HospitalityITthatyouWISHedfor Phuket, Thailand “… mycloudPMS works well to ensure smoothness of our front office department; also keeping accurate track record of statistics for the management team in order to make vital decisions. Its POS system helps enhancing productivity level of food and beverage sales. We were having slight issues and confusions during the set-up stage. However, the support team clearly shows adequate knowledge and willingness to assist. Any enquiry seems to have solutions shortly afterward. One of our hotel secret success is the mycloud Hospitality solution …”Alex Bressers General Manager Introduction to Prologic First, 2016 30
- 31. HospitalityITthatyouWISHedfor Dubai, UAE “… Iam able to attract new business and at same time able to engage better with channels, because of accurate forecasts, system has helped us improve and better manage guest expectations. I strongly recommend mycloud Hospitality to hotels that work on different platforms and have multiple locations. The team at mycloud … have strong business ethics and truly care for their clients. Their customer support team is one of the best I have ever worked with …” Moses Barnabas General Manager Introduction to Prologic First, 2016 31
- 32. HospitalityITthatyouWISHedfor Indianapolis, USA “mycloud, propertymanagement system has been very helpful with managing and organizing our hotel operations. If I have have any questions, comments, or concerns, mycloud team is always willing to help me. I always get a very quick response from them! Amazing support from hotel software team!”Audrey Stevens General Manager Introduction to Prologic First, 2016 32
- 33. HospitalityITthatyouWISHedfor Thank you. To knowmore, please contact panchal@prologicfirst.com Introduction to Prologic First, 2016 33