This document discusses the importance and characteristics of project management. It defines what differentiates a project from ongoing processes. Projects are unique, temporary endeavors undertaken to create a unique product or service, in contrast to ongoing processes which are repetitive tasks. The document also outlines the typical stages in a project life cycle from conceptualization to planning, execution, and termination. It notes that proper project management is important due to factors like shortened product life cycles and increasing complexity in projects.

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Introduction: Why Project
Management?
Chapter 1

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Introduction
• Examples of projects
– Split the atom
– Chunnel between England and France
– Introduce Windows Vista
– Disneyland’s Expedition Everest
“Projects, rather than repetitive tasks, are now the
basis for most value-added in business”
-Tom Peters

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Project vs. Process Work
Project
• Take place outside the
process world
• Unique and separate
from normal
organization work
• Continually evolving
Process
• Ongoing, day-to-day
activities
• Use existing systems,
properties, and
capabilities
• Typically repetitive
A project is a temporary endeavor undertaken to
create a unique product or service.
PMBoK 2000

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Additional Definitions
• A project is a unique venture with a beginning
and an end, conducted by people to meet
established goals within parameters of cost,
schedule and quality. Buchanan & Boddy 92
• Projects are goal-oriented, involve the
coordinated undertaking of interrelated activities,
are of finite duration, and are all, to a degree
unique. Frame 95

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Elements of Projects
• Complex, one-time processes
• Limited by budget, schedule, and resources
• Developed to resolve a clear goal or set of
goals
• Customer-focused

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General Project Characteristics (1/2)
• Ad-hoc endeavors with a clear life cycle
• Building blocks in the design and execution of
organizational strategies
• Responsible for the newest and most improved
products, services, and organizational processes
• Provide a philosophy and strategy for the management
of change

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General Project Characteristics (2/2)
• Entail crossing functional and organization boundaries
• Traditional management functions of planning,
organizing, motivating, directing, and controlling apply
• Principal outcomes are the satisfaction of customer
requirements within technical, cost, and schedule
constraints
• Terminated upon successful completion

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Process & Project Management (Table 1.1)
Process
1. Repeat process or product
2. Several objectives
3. Ongoing
4. People are homogeneous
5. Systems in place to integrate
efforts
6. Performance, cost, & time known
7. Part of the line organization
8. Bastions of established practice
9. Supports status quo
Project
1. New process or product
2. One objective
3. One shot – limited life
4. More heterogeneous
5. Systems must be created to
integrate efforts
6. Performance, cost & time less
certain
7. Outside of line organization
8. Violates established practice
9. Upsets status quo

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Project Success Rates
• Software & hardware projects fail at a 65% rate
• Over half of all IT projects become runaways
• Up to 75% of all software projects are cancelled
• Only 2.5% of global businesses achieve 100% project
success
• Average success of business-critical application
development projects is 35%.

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Why are Projects Important?
1. Shortened product life cycles
2. Narrow product launch windows
3. Increasingly complex and technical products
4. Emergence of global markets
5. Economic period marked by low inflation

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Project Life Cycles
Man Hours
Conceptualization Planning Execution Termination
Fig 1.3 Project Life Cycle Stages

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Project Life Cycles
• Conceptualization - the development of the initial
goal and technical specifications.
• Planning – all detailed specifications, schedules,
schematics, and plans are developed
• Execution – the actual “work” of the project is
performed
• Termination – project is transferred to the
customer, resources reassigned, project is
closed out.

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Project Life Cycles and Their Effects
Conceptualization Planning Execution Termination
Uncertainty
Client Interest
Project Stake
Creativity
Resources
Fig 1.4

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Quadruple Constraint of Project Success
Success
Budget
Client
Acceptance
Schedule Performance

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Six Criteria for IT Project Success
• System quality
• Information quality
• Use
• User satisfaction
• Individual Impact
• Organizational impact

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Four Dimensions of Project Success
Project
Completion
Time
Importance
1
Project
Efficiency
4
Preparing for
The Future
2
Impact on
Customer
3
Business
Success

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Developing Project Management Maturity
Project management maturity models
– Center for business practices
– Kerzner’s project management maturity model
– ESI International’s project framework
– SEI’s capability maturity model integration

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Spider Web Diagram
0
0.5
1
1.5
2
2.5
3
Project Scheduling
Structural Support for
Project Management
Portfolio Management
Coaching, Auditing and
Evaluating Proejcts
Control Practices
Project Stakeholder
Management
Networking Between
Projects
Personnel Development for
Projects

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Project Management Maturity
Generic Model
Low Maturity
Ad hoc process, no common language, little support
Moderate Maturity
Defined practices, training programs,
organizational support
High
Maturity
Institutionalized,
seeks continuous
improvement

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Project Elements and
Text Organization

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