Project 2 Client Binder-2

WEBSITE DEVELOPMENT CLIENT BINDER
ANTON MCKEE, CHANDLER SIMS, SEAN CAMPBELL
CLIENT: CEDRIC JACKSON
SPRING 2015

TABLE OF CONTENTS
Note to Grader 8
Overall Business Executive Summary 9
Overall Methodology Table 10
Phase Timeline 12
Phase Timeline Narrative 13
Phase Breakdown – Sell Phase 14
Phase Breakdown – Research Phase 15
Phase Breakdown – Produce Phase 16
Phase Breakdown – Deliver Phase 17
Phase Breakdown – Service Phase 18
Meeting 1 Checklist 19
Methodology Extension Summary 22
Overall Client Executive Summary 23
1.0 Sell Phase Table 24
1.1.1 Business Overall Work Centered Analysis 25
1.1.1 Business Overall Work Centered Analysis Narrative 26
1.1.1 Business Overall Value Chain 27
1.1.1 Business Overall Value Chain Narrative 28
1.1.2 Client Overall Work Centered Analysis 29
1.1.2 Client Overall Work Centered Analysis Narrative 30
1.1.2 Client Overall Value Chain 31
2

TABLE OF CONTENTS
1.1.2 Client Overall Value Chain Narrative 32
1.2 Project Roles 33
1.3.0 Client Meeting Request Sub-Table 34
1.3.1 Create Client Meeting Request 35
1.3.2 Send Client Meeting Request 37
1.3.3 Client Meeting Correspondence 38
1.4.0 Selling Materials/Pitch Sub-Table 39
1.4.1 Selling Materials 40
1.4.2 Pitch 44
1.5.0 Initial Contract Sub-Table 49
1.5.1 Initial Client Contract Draft 50
1.5.1 Initial Contract Checklist 52
1.5.2 Initial Client Contract 53
1.5.2 Initial Client Contract Feedback 54
1.5.3 Complete Initial Client Contract 55
1.6.1 Sell RTM 56
1.6.2 Update RTM 57
1.7 Sell Executive Summary 58
2.0 Research Phase Table 59
2.1.0 Specifications Questionnaires Sub-Table 60
2.1.1 Client Questionnaire 61
2.1.2 Client Personality Quiz 65
2.2.0 Desired HTML Editor Sub-Table 67
3

TABLE OF CONTENTS
2.2.1 Website Editor Comparison 68
2.2.2 Finalized Website Editor Rankings 73
2.2.3 Page Layout – Option 1 74
2.2.3 Page Layout– Option 2 75
2.3.1 Client Specifications 79
2.3.2 Client Specifications Checklist 80
2.4.1 Site/Navigation Map 81
2.5.1 Feature Tree 82
2.5.2 Feature Tree Narrative 83
2.6.0 Draft Client Meeting Confirmation Sub-Table 84
2.6.1 Draft Client Meeting Confirmation 85
2.6.2 Client Meeting Confirmation 86
2.6.3 Complete Client Meeting Confirmation 87
Phase Timeline Update 88
Tasks to Accomplish Before Meeting 1 89
Completed Tasks Before Meeting 1 90
Tasks Accomplished in Meeting 1 91
Tasks to Accomplish Before Meeting 2 92
2.7.1 Research RTM 93
2.7.2 Update RTM 94
4

TABLE OF CONTENTS
2.8 Research Executive Summary 95
3.0 Produce Phase Table 96
3.1.0 Website Wireframes Sub-Table 97
3.1.1 Wireframe Rough Drafts 98
3.1.2 Wireframe Client Feedback 103
3.1.3 Revised Website Wireframes 104
3.2.0 Website Mockups Sub Table 109
3.2.1 Website Mockups 110
3.2.2 Website Mockups Feedback 115
3.2.3 Revised Website Mockups 116
3.3.0 Initial Website Pages Sub-Table 121
3.3.1 Initial Website Pages 122
3.3.2 Web Page Electronic Feedback Correspondence 127
3.3.2 Website Pages Client Feedback 129
3.3.3 Revised Website Pages 130
3.4.1 Client Meeting 2 Specifications 135
3.4.2 Client Meeting 2 Specifications Checklist 136
3.5.1 Client Meeting Confirmation Form 137
3.5.2 Complete Meeting 2 Confirmation 138
Phase Timeline Update 139
Completed Tasks From Meeting 2 140
Tasks Accomplished in Meeting 2 141
Tasks To Accomplish Before Meeting 3 142
5

TABLE OF CONTENTS
3.6.1 Produce RTM 143
3.6.2 Update RTM 144
3.7 Produce Executive Summary 145
4.0 Deliver Phase Table 146
4.1.0 Initial Website Pages Sub Table 147
4.1.1 Compiled Website Pages 148
4.1.2 Client Website Feedback 153
4.1.3 Website Revisions 154
4.1.4 Finalized Website 155
4.2 Published Website 160
4.3.1 Deliver RTM 161
4.4 Deliver Executive Summary 163
5.0 Service Phase Table 164
5.1.0 Future Update Plan Sub-Table 165
5.1.1 Future Update Plan 166
5.1.1 Future Update Plan Feedback 167
5.1.2 Maintenance Request Form 168
5.1.3 Delivered Maintenance Request Form 169
5.1.4 Complete Future Update Plan Agreement 170
5.2.0 Client Handoff Description Sub-Table 171
5.2.1 Client Handoff Description 172
6

TABLE OF CONTENTS
5.2.2 Client Handoff Description Feedback 173
5.2.3 Complete Client Handoff Description Agreement 174
Completed Tasks Before Meeting 3 176
Tasks Accomplished In Meeting 3 177
Tasks to Accomplish Before Completion 178
Project Completion 179
5.3.1 Service RTM 180
5.4 Service Executive Summary 182
Repository 183
7

NOTE TO GRADER
 Please view Repository to see a snapshot of our overall layout for both the
Methodology Binder and the Client Methodology Binder (pg. 211).
 We created a Trello list specifically for Cedric to look at to decrease his time
commitment when he wanted to get an update as to how we were doing. A
screenshot can be found in the repository. (pg. 210)
 When viewing our phase timeline updates, please be conscious of the fact
that at the top of the Trello screenshots it will say “Sell Tasks in To Do list”.
This along with the slide title will indicate what slides are in the required “To
Do” and “Done” lists. Pages:
 Meeting 1: 89-91
 Meeting 2: 139-141
 Meeting 3: 173-176
 Please be aware that our client feedback was limited because Cedric was
very open and willing to let us have freedom to create and design the
website as we saw fit. Cedric’s only explicit feedback during development
was as follows:
 Home Page: needs to have map showing location of Ernst & Young
Atlanta Office
 1 Bedroom Page: each option needs to include the name of the
apartment complex
 2 Bedroom Page: each option needs to include the name of the
apartment complex
 We initially agreed to do a password protected website. However, we
discussed in the final meeting that we could not offer that because in Weebly
that feature is only available with a paid subscription. Cedric agreed that no
password would be needed.
8

OVERALL BUSINESS EXECUTIVE SUMMARY
ACS Solutions uses an advanced requirement gathering
process involving client personality questions as well as
website specification questions to design custom websites
further personalized to each client. ACS Solutions
recommends that a potential client use our hybrid
methodology to create a website tailored to their personal
wants and needs.
ACS Solutions’ revolutionary methodology ensures the client’s
website will be tailored to their requirements. ACS Solutions’
unique development process provides a condensed meeting
design requiring the client to sacrifice less of their time while
not compensating quality or individuality of the desired
website.
ACS Solutions provides opportunities both in-person and
electronically for client feedback and involvement, which
allows for client flexibility and ensures that each client is
involved in the decision-making process of designing their
website from creation to publication.
9

PHASE TIMELINE 12
Meeting 1 Meeting 2 Meeting 3
Sell
Research
Produce
Deliver
Service

PHASE TIMELINE NARRATIVE
By the completion of Meeting 1, the Sell Phase will be
complete except for the executive summary, which will
have to be completed after Meeting 1. The Research
Phase will be completed except for gathering and
analyzing client questionnaire responses and creating
the executive summary.
By the completion of Meeting 2, Sell and Research
phases will be completely finished and the Produce
Phase will only involve revisions made based on client
feedback and the executive summary.
By the completion of Meeting 3, the Produce Phase will
be completely finished. The Deliver Phase will be done
except for client revisions and the executive summary.
The Service Phase will be done except for the executive
summary.
Both of the executive summaries for the Deliver and
Service Phases along with the revisions necessary for
the Deliver Phase will be done after Meeting 3 and prior
to turning in the project.
13

PHASE BREAKDOWN– SELL PHASE 14
Create WCA & Value Chains
Select project roles
Create client meeting request
Obtain response from client for meeting request
Draft initial contract
Create selling materials/pitch
Present selling materials/pitch to client
Present contract to client
Obtain signature for contract
Create RTM
Create executive summary

PHASE BREAKDOWN – RESEARCH PHASE 15
Create WCA & Value Chains
Compile questions for specifications questionnaire
Compile questions for client personality
questionnaire
Contrast HTML editors
Choose HTML editor
Compile page layout options from chosen HTML
editor
Present personality questionnaire to client
Present specifications questionnaire to client
Gather specifications from responses
Create site/navigation map
Present site/navigation map
Create feature tree
Present feature tree
Update RTM

PHASE BREAKDOWN – PRODUCE PHASE 16
Create WCA & Value Chain
Obtain response from meeting request
Develop wireframes
Present wireframes to client
Create mockups
Present mockups to client
Use client feedback to revise wireframe
Use client feedback to revise mockups
Create initial website pages
Get initial website pages feedback
electronically
Update RTM

PHASE BREAKDOWN – DELIVER PHASE 17
Create WCA and Value Chain
Obtain response to meeting request
Create specification checklist for website
Create website pages
Present website
Review and confirm website feedback
Revise website
Publish finalized website online
Update RTM

PHASE BREAKDOWN – SERVICE PHASE 18
Create WCA and Value Chain
Create future update plan
Present future update plan to client
Obtain client sign-off for future update plan
Create client handoff description
Present client handoff description
Obtain client sign-off for handoff description
Update RTM
Create Executive summary

METHODOLOGY EXTENSION SUMMARY
ACS Solutions has designed an innovative methodology that has condensed the
website creation process into three meetings, allowing the client to sacrifice less
valuable time while not sacrificing any quality.
Meeting 1:
In Meeting 1, ACS Solutions will pitch our methodology to the client and attain
their signature to enter into a legally binding contractual agreement. ACS
Solutions will also issue a personality and website specifications questionnaire
to begin gathering requirements. That information will then be applied to
mockup creation and prototyping of the client’s website.
Meeting 2:
In Meeting 2, ACS Solutions will present the mockups and wireframes of the
client’s website and gather more specified requirements based on their
feedback. That information will be used to create working and finalized website
pages, which will be electronically verified by the client before Meeting 3.
Meeting 3:
In Meeting 3, ACS Solutions will present the client with the completed,
published website. The client and ACS Solutions will then discuss and decide
upon a solution for handing off the website to the client. Also, terms for the
servicing that will be provided by ACS Solutions to the website—along with any
updates requested by the client—will be discussed.
22

OVERALL CLIENT EXECUTIVE SUMMARY
ACS Solutions recommends that Cedric Jackson allow us to apply our
methodology to build him a website. This website will be about the
city of Atlanta and will be personalized and tailored to include only the
information that Mr. Jackson will find pertinent.
Mr. Cedric Jackson’s website—Atlanta living—will consist of five web
pages. There will be a home page with background information on
Atlanta, including an external link to additional information. It will also
contain a map of Mr. Jackson’s place of work at Ernst &Young. There
will be a page devoted to One bedroom apartment living options—
with an external link for each option. There will also be a page with
two bedroom apartment living options—with an external link for each
option. Also, the website will include a fourth page devoted to the
night life in Atlanta which will include external links for each major
category of things to do: Concerts, Bars/Clubs, Performing Arts, and
Sporting Events. Also, there will be a featured event from each
category that will have its own external link. Finally, there will be a
page devoted to casual dining in Atlanta. There will be different
restaurant options based on type of food—which will have an external
link to a menu.
ACS Solutions will create Cedric Jackson’s Atlanta Living website by
first gathering requirements and specifications for what he is looking
for. Then, ACS Solutions will use these requirements and specifications
in creating the mockups, wireframes and initial website pages for
Atlanta Living—which will be available for review both in person and
electronically. Based on the feedback provided to us by Mr. Jackson,
ACS Solutions will create and publish Atlanta Living into a working
website and hand over control of said website to Mr. Jackson.
23

1.1.1 BUSINESS OVERALL WORK CENTERED
ANALYSIS
Data
Previous projects,
Grade Sheet, Client
meetings and
feedback
People
ACS Project
Managers, Staff
members, Client
Technology
Internet, Microsoft
Office Suite,
Weebly, Google
Drive
Work Practices
Sell: Acquire signed contractual agreement
Research: Obtain client wants and needs in order to produce a
requirements framework
Produce: Implement customer requirements into a working
website prototype
Deliver: Finalize and publish a completed website meeting all
customer requirements
Service: Provide maintenance and updates for customer
website until date of release specified on signed contract
Goal
To create a
website tailored
to client’s needs
and desires
Customer
Client
Product
Website’s
objective
Value
By delivering a
website tailored
to client needs
and expectations,
ACS Solutions will
gain revenue
25

1.1.1 BUSINESS OVERALL WORK CENTERED
ANALYSIS NARRATIVE
Goal- To create a website tailored to client’s needs and
desires
Value- By delivering a website tailored to client needs and
expectations, ACS Solutions will gain revenue
Work Practices:
Sell- Acquire signed contractual agreement
Research- Obtain client wants and needs in order to
produce a requirements framework
Produce- Implement customer requirements into a working
website prototype
Deliver- Finalize and publish a completed website meeting
all customer requirements
Service- Provide maintenance and updates for customer
website until date of release specified on signed contract
Data- Previous projects, Grade Sheet, Client meetings and
feedback
People- ACS Project Managers, Staff members, Client
Technology- Internet, Microsoft Office Suite, Weebly,
Google Drive
26

1.1.1 BUSINESS OVERALL VALUE CHAIN
Sell
Research
Produce
Deliver
Service
Contract
Client
Requirements
Prototype
Website
Maintenance
Value Added:
By delivering a
website tailored
to client needs
and
expectations,
ACS Solutions will
gain revenue.
27

1.1.1 BUSINESS OVERALL VALUE CHAIN
NARRATIVE
Sell- Contractual Agreement
Research- Client Requirements
Produce- Website Prototype
Deliver- Finalized Website
Service- Maintenance for website
Value Added- By delivering a Website tailored to client
needs and expectations, ACS Solutions will gain revenue
28

1.1.2 CLIENT OVERALL WORK CENTERED
ANALYSIS
Data
Research on Atlanta
People
Cedric Jackson
ACS Solutions Team
Technology
Weebly, Visio
Work Practices
Research: Gather information on 1 bedroom living options, 2 bedroom
living options, night life activities, and casual dining options in Atlanta
Produce: Create wireframes and mockups incorporating researched
data into a website design
Deliver: Create a website based on the feedback of the wireframes
and mockups
Sell: Meet or exceed all of Cedric’s expectations for the custom
website
Service: Provide future maintenance request form to allow Cedric to
request future changes
Goal
To obtain
information on
housing, dining, and
entertainment in the
Atlanta area.
Customer
Cedric Jackson
Product
Information about
Atlanta
Value
By obtaining
information about
Atlanta, Cedric will
be able to make
informed decisions
during his time in
Atlanta.
29

1.1.2 CLIENT OVERALL WORK CENTERED
ANALYSIS NARRATIVE
Goal- To obtain information on housing, dining, and
entertainment in the Atlanta area.
Value- By obtaining information about Atlanta, Cedric will be
able to make informed decisions during his time in Atlanta.
Work Practices:
Research- gather information on 1 bedroom living options, 2
bedroom living options, night life activities, and casual dining
options in Atlanta
Produce-create wireframes and mockups incorporating
researched data into a website design
Deliver- create a website based on the feedback of the
wireframes and mockups
Sell- meet or exceed all of Cedric’s expectations for the custom
website
Service- provide future maintenance request form to allow
Cedric to request future changes
Data- Research on Atlanta
People- Cedric Jackson, ACS Solutions Team
Technology- Weebly, Visio
30

1.1.2 CLIENT OVERALL VALUE CHAIN
Research
Produce
Deliver
Sell
Service
Website
Content
Website
Prototypes
Complete
Website
Finalized
Website
Website Updates
Value Added:
By obtaining
information about
Atlanta, Cedric will
be able to make
informed decisions
during his time in
Atlanta.
31

1.1.2 CLIENT OVERALL VALUE CHAIN NARRATIVE
Research- Website Content
Produce- Website Prototypes
Deliver- Complete Website
Sell- Finalized Website
Service- Website Updates
Value Added- By obtaining information about Atlanta,
Cedric will be able to make informed decisions during
his time in Atlanta.
32

1.2 PROJECT ROLES
Project Manager: Chandler Sims
Staff: Sean Campbell
Anton McKee
Client: Cedric Jackson
33

1.3.0 CLIENT MEETING REQUEST SUB TABLE 34

1.3.1 CREATE CLIENT MEETING REQUEST 35
*Disclaimer* - will vary based on client feedback.

1.3.1 CLIENT MEETING CORRESPONDENCE 36
*Disclaimer* - will vary based on client feedback.

1.3.2 SEND CLIENT MEETING REQUEST 37

1.3.3 CLIENT MEETING CORRESPONDENCE 38

1.4.0 SELLING MATERIALS/PITCH SUB TABLE 39

1.4.1 SELLING MATERIALS
 What sets apart ACS Solutions:
1. Get to Know our client on a more personal level: Personality Questionnaire
2. We are inexpensive: $1,200 one time payment
3. We have created a hybrid methodology that allows for optimized product
customization with minimized client obligation
 Only requires 3 Meetings
 Obligations of Client
1. Complete Personality Questionnaire
2. Complete Website Specifications Questionnaire
3. Review Site/Navigation Map
4. Review Wireframes
5. Review Mockups
6. Review initial Site Pages (electronically)
7. Review working website
8. Sign-off on Future Update Plan
9. Sign-of on Handoff Description
40

1.4.1 SELLING MATERIALS - PRICE COMPARISON 43
DEVELOPER PRICE CHARGED ($)
Halim design Starting at 850*
(+ $75/page)
GoDaddy.com 1,080 / year
Shopify.com 960 / year
Blur group 5,000
webcreationus.com 850*
(No personal interaction)
ACS Solutions 1,250*
(all inclusive)
*One time payment

1.4.2 PITCH 44
(insert slideshow of pitch)

1.4.2 PITCH - SELLING MATERIALS 46
“We set aside vital time to get to know our clients more
personally, ensuring we provide details to our product that
our clients may not even be aware they appreciate.”

1.4.2 PITCH - SELLING MATERIALS 47
“We do not trap our clients with a long-term contract.
Instead, we ask for a one time payment—with no hidden
fees—that involves minimal financial risk for maximum
return on investment.”
*One time payment

1.4.2 PITCH - SELLING MATERIALS
“We provide the most customized product for the least
amount of mandatory client commitment.”
Client Obligations:
1. Schedule 3 Meetings
 Meeting 1:
1. Sign Contract
2. Complete Personality Questionnaire
3. Complete Website Specifications Questionnaire
4. Confirm Next Meeting
 Meeting 2:
1. Review Site/Navigation Map
2. Review Wireframes
3. Review Mockups
4. Confirm Next Meeting
2. Review initial Site Pages (electronically)
 Meeting 3:
1. Review working website
2. Sign-off on Future Update Plan
3. Sign-of on Handoff Description
48

1.5.0 INITIAL CONTRACT SUB TABLE 49

1.5.1 INITIAL CONTRACT REQUIREMENTS 50
Requirements
Price breakdown including down payment and installments
Breakdown of development milestones
How ACS will deliver website
Date of completion/publication

1.5.1 INITIAL CLIENT CONTRACT DRAFT
This contract specifies ACS Solutions will create, deploy, and
maintain a website according to the client,
_________________. The client will pay a total of $1,250. The
payment will be in two parts: $250 upon signing of this
contract; $1,000 to be paid upon publication of the website.
The client will determine the content of the website, including
pictures, links, and length. The website will be published on or
before _________________(date). Maintenance will be
provided as detailed in future service plan.
This contract is legally binding to both parties and is effective
immediately upon signing. Please read thoroughly before
signing.
X____________________________ Date:______________
Client
X____________________________ Date:______________
ACS Project Manager
51

1.5.1 INITIAL CONTRACT CHECKLIST 52
Requirements Complete
Price breakdown including down payment and
installments
Breakdown of development milestones
How ACS will deliver website
Date of completion/publication

1.5.2 INITIAL CLIENT CONTRACT
maintain a website according to the client,
________________. The client will pay a total of $______.
The payment will be in two parts:
$_______ upon signing of this contract
$________ to be paid upon publication of the website.
before _________________(date). Maintenance will be
provided as detailed in future service plan.
signing.
X____________________________ Date:______________
Client
X____________________________ Date:______________
ACS Project Manager
53

1.5.2 INITIAL CLIENT CONTRACT FEEDBACK
Contract Section Client Feedback
Payment Change first payment until after the
completion of the Second Meeting
54

1.5.3 COMPLETE INITIAL CLIENT CONTRACT
maintain a website according to the client, Cedric Jackson. The
client will pay a total of $1,250.
The payment will be in two parts:
$250 upon completion of Meeting 2
$1,000 to be paid upon publication of the website.
before March 30, 2015. Maintenance will be provided as
detailed in future service plan.
signing.
X____________________________ Date:______________
Client
X____________________________ Date:______________
ACS Project Manager
55

1.6.1 SELL RTM
SELL
FUNCTIONAL REQUIREMENTS
1.1.1 WCA's, VC's, Narratives
1.2 PM, Client, and Staff
1.3.1 Client Meeting Request
1.3.2 Client Receives Meeting Request
1.3.3 Scheduled Client Meeting 1
1.4.1 Selling materials /Pitch
1.4.2 Client Decision to use team
1.5 Initial contract
1.6.1 Create Sell RTM
1.6.2 Update RTM
1.7 Executive Summary
TECHNICAL REQUIREMENTS
Email
PowerPoint
HP Touchscreen Tablet & Stylus
56

1.6.2 UPDATE RTM
SELL
1.1 WCA's, VC's, Narratives
1.2 PM, Client, and Staff
1.3.2 Client Receives Meeting Request
1.3.3 Scheduled Client Meeting 1
1.4.1 Selling Materials /Pitch
1.4.2 Client Decision To Use Team
1.5 Initial Contract
1.6.1 Create Sell RTM
1.6.2 Update RTM
PowerPoint
Trello
57

1.7 SELL EXECUTIVE SUMMARY
ACS Solutions recommends that this project for Cedric Jackson
move forward to the research phase because we have
received positive feedback from our client, which
demonstrates that they have chosen us to carry out the design
and implementation of their website.
Our client’s positive feedback has been expressed through
their signature on our initial contract. Their signature ensures
that they have agreed to enter into a contractual agreement,
allowing ACS Solutions to now staff a development team
consisting of Chandler Sims as project manager and two staff
members. ACS Solutions will be held accountable for fulfilling
the contractual agreement and exceeding client expectations
while still delivering the intended product.
Cedric Jackson agreed to sign a contract with ACS Solutions
based on a sales pitch detailing what services we provide. In
this presentation, ACS Solutions detailed three things we
deliver to every client: individuality, affordability, and client
flexibility.
58

2.1.0 SPECIFICATIONS QUESTIONNAIRES SUB
TABLE 60

2.1.1 CLIENT QUESTIONNAIRE CONTINUED 62

2.1.2 CLIENT PERSONALITY QUIZ 65

2.1.2 CLIENT PERSONALITY QUIZ CONTINUED 66

2.2.0 DESIRED HTML EDITOR SUB TABLE 67

2.2.1 COMPARE COMPREHENSIVE LIST OF
WEBSITE EDITORS
• Weebly
• Wix
• Yola
• GoDaddy
• IM-Creator
• Web.com
• Google Sites
• Dreamweaver
• Squarespace
• Arvixe
• Dreamhost
68

2.2.1 ONLINE WEB DEVELOPER FEATURES
WYSIWYG
• “What You See Is What You Get”
Drag and Drop
• Ease of customization while designing website
Code Editor
• Ability to increase customization by uploading personal
HTML source code
Mobile Optimization
• Creates mobile website capability simultaneously
Hosting
• Outside source hosts the URL
Form templates
• Preset template options for use
69

2.2.1 NARROWED LIST OF RESEARCHED
EDITORS
• IM-Creator
• Squarespace
• Weebly
• Google Sites
• GoDaddy
70

2.2.1 WEBSITE EDITOR REVIEWS
 Squarespace
 Flexible and powerful
 Cost prohibitive
 No mobile editor
 Weebly
 Easy and user friendly
 Free
 Well designed templates
 Google Sites
 Free
 Poorly designed templates
 GoDaddy
 Simple and easy
 Cost prohibitive
 Bad reputation amongst customers
 IM-Creator
 Free
 Design from scratch
 Editing can be a difficulty long-term
71

2.2.1 ONLINE WEBSITE EDITOR COMPARISON
Sitebuilderrepport
.com
Pcmag
.com
Websitebuilderexpert
.com
Weebly
Squarespace
Google Sites
GoDaddy
IM-Creator
72

2.2.2 FINALIZED WEBSITE EDITOR RANKING
Ranking:
1. Weebly – best
2. Squarespace – costly
3. Google Sites – decent
4. GoDaddy – bad reputation
5. IM-Creator – below standards
Decision Process:
After reviewing and conducting our own tests on the
different HTML Editors, ACS Solutions came to the
conclusion to use Weebly for our website development.
We believe the features Weebly provides will allow us
to develop a website perfectly designed for our client
needs. Its easy-to-use interface ensures that our client
will be able to edit their site with ease after our services
are discontinued.
73

2.2.3 PAGE LAYOUT – OPTION 1 74
Features:
• Title Picture
• Text or Logo Header
• Bold Headline
• Sub Header

Features:
• Minimalist Title
• Page/External Links
• Media Graphic
• Source File Uploading (Word Processing Files, etc.)

Features:
• Title
• Welcome/Header
• Short Description Paragraph
• Multimedia Gallery

Features:
• Title
• Navigation Bar
• Introductory paragraph
• “Learn More” Link
• Linked Image Navigation

Features:
• Title
• Welcome Information
• “Learn More” link
• Large Multimedia Display
• YouTube Video Integration Capability

2.3.1 CLIENT SPECIFICATIONS 79
 Web Specifications Questionnaire
o 5 Pages:
1. Home Page
2. 1 Bedroom Options
3. 2 Bedroom Options
4. Night Life (Things to do in Atlanta)
5. Casual Dining (Not too expensive)
o Template Option 5
o Media: Images of each Living Option
 Client Personality Questionnaire
o Color: Red
o Likes Basketball: Fan of Atlanta Hawks
o Favorite Social Media: Instagram
o Prefers:
1. Neat and Tidy
2. Aesthetics/Appeal are most important

2.3.2 CLIENT SPECIFICATIONS CHECKLIST
Specification Implemented
Home Page YES
1 Bedroom Option Page YES
Pictures of 1 Bedroom Options YES
2 Bedroom Option Page YES
Pictures of 2 Bedroom Options YES
Atlanta Night Life Page YES
Include Atlanta Hawks YES
Casual Dining Page YES
Use Weebly Template 5 YES
80

2.4.1 SITE/NAVIGATION MAP 81
Home
One Bedroom
More
Information
Two Bedroom Night Life Dining
City Plaza
The Villages
at
Castleberry
Hil
The Prato at
Midtown
Camden
Vantage
The Prato at
Midtown
Ralph Mcgill
Apartments
Savannah
Midtown
Bars/Clubs
Concerts
Sporting
Events
Performing
Arts
Music
Midtown
Andrews
Entertainmen
t District
Atlanta
Hawks
Alliance
Theatre
Six Feet
Under Pub &
Fish House
Vortex Bar &
Grill
Papi s Cuban
& Caribbean
Grill
Community
BBQ
Farm Burger
Taqueria Del
Mar
Lee s Bakery
Home Grown
Sal s Pizzeria

2.5.1 FEATURE TREE
Website
Links
3 External Links 5 Internal Links
Text
Titles
Body
paragraphs
Captions
Sub Headers
5 Pages
Home Page
Blog/Forums
Contact
Custom
purpose
Connectivity
Social Media
Feed Reader
Polls/Surveys
RSVP &
Contact Forms/
Booking
YouTube
Media
Photos
VideosSlideshows
82

2.5.1 FEATURE TREE NARRATIVE
Links
• 3 External Links
• 5 Internal Links
Text
• Titles
• Sub Headers
• Body Paragraphs
• Captions
5 Pages
• Home Page
• Blogs/Forums
• Contact
• Custom Purposes
Connectivity
• Polls/Surveys
• RSVP & Contact Forms/Booking
• YouTube
• Social Media Feed Reader
Media
• Photos
• Videos
• Slideshows
83

2.6.0 DRAFT CLIENT MEETING CONFIRMATION
SUB TABLE 84

2.6.1 DRAFT CLIENT MEETING CONFIRMATION
By signing this, ____________________(client name) confirms the
next meeting for ___________________(date) at _________ (time),
as discussed in the initial meeting request. During this meeting, ACS
Solutions will discuss website wireframes, mockups, and gather input
on revisions necessary before meeting 3.
X__________________________ Date:________________
Client
X__________________________ Date:________________
ACS Project Manager
85

2.6.2 CLIENT MEETING CONFIRMATION
X__________________________ Date:________________
Client
X__________________________ Date:________________
ACS Project Manager
86

2.6.3 COMPLETE CLIENT MEETING
CONFIRMATION
By signing this, Cedric Jackson confirms the next meeting for Thursday,
March 26 at 10:30 AM, as discussed in the initial meeting request.
During this meeting, ACS Solutions will discuss website wireframes,
mockups, and gather input on revisions necessary before meeting 3.
X__________________________ Date:________________
Client
X__________________________ Date:________________
ACS Project Manager
87

TASKS TO ACCOMPLISH BEFORE MEETING 1 89

COMPLETED TASKS BEFORE MEETING 1 90

TASKS ACCOMPLISHED IN MEETING 1 91

2.7.1 RESEARCH RTM UPDATE
RESEARCH
2.1 Specifications Questionnaires
2.2. Desired HTML Editor
2.3.1 Gather Specifications From Questionnaire Responses
2.3.2 Create Client Meeting 1 Specifications Checklist
2.4 Site/Navigation Map
2.5 Feature Tree
2.6 Client Meeting Confirmation Form
2.7.1 Research RTM
2.7.2 Update RTM
Microsoft Office Suite & Visio
Internet
Trello
93

2.7.2 UPDATE RTM
SELL RESEARCH
FUNCTIONAL REQUIREMENTS FUNCTIONAL REQUIREMENTS
2.1 Specifications Questionnaires 2.1 Specifications Questionnaires
2.2. Desired HTML Editor 2.2. Desired HTML Editor
2.3.1 Gather Specifications From
Questionnaire Responses
2.3.2 Create Client Meeting 1
Specifications Checklist
2.4 Site/Navigation Map 2.4 Site/Navigation Map
2.5 Feature Tree 2.5 Feature Tree
2.6 Client Meeting Confirmation Form 2.6 Client Meeting Confirmation Form
2.7.1 Research RTM 2.7.1 Research RTM
2.7.2 Update RTM 2.7.2 Update RTM
2.8 Executive Summary 2.8 Executive Summary
TECHNICAL REQUIREMENTS TECHNICAL REQUIREMENTS
Email Microsoft Office Suite & Visio
PowerPoint Internet
HP Touchscreen Tablet & Stylus Trello
94

2.8 RESEARCH EXECUTIVE SUMMARY
ACS Solutions suggests continuing into the produce phase to
allow for the development process of a prototype for the
client’s website to begin. ACS Solutions has obtained all the
information necessary to begin constructing mockups for the
client website.
This recommendation is based upon the successful gathering
of client requirements. These requirements are used as a
roadmap for decision making while building mockups, initial
webpages, the published website, and updating/servicing of
the website.
Client requirements have been obtained through the use of
two questionnaires: the Client Personality Questionnaire and
the Website Specifications Questionnaire. These provide ACS
Solutions with client website specifications, allowing us to
develop a website that meets client needs, and client
personality information, allowing us to make informed
decisions on website design without needing immediate
client feedback. Along with these questionnaires, verbal
questions are asked to ensure that we have a full
understanding of Cedric’s wants and needs.
95

3.1.0 WEBSITE WIREFRAMES SUB TABLE 97

3.1.1 WIREFRAME ROUGH DRAFT HOME PAGE 98
Image
Header
Image
Linked to Page 1
Image
Linked to Page 2
Image
Linked to Page 3
Intro Paragraph
Internal LinksLogo
Image
Linked to Page 3

3.1.1 WIREFRAME ROUGH DRAFT PAGE 1 99
Image Header
Option 1 Description Option 1 Image Gallery
Internal LinksLogo
Option 2 Image Gallery Option 2 Description

Image Header
Internal LinksLogo

Event
Description
External Link
External Link
Internal LinksLogo
Night Life
Featured Events
External Link
Event
Description
Event
Description

Internal LinksLogo
Casual Dining
Event
Description
Event
Description
Event
Description
Event
Description
Event
Description
Event
Description

3.1.2 WIREFRAME CLIENT FEEDBACK
Wireframe Section Client Feedback
Home Page Add Office name
Home Page Add Office Address
Home Page Add Map Featuring Office Location
103

3.1.3 REVISED WEBSITE WIREFRAME HOME
PAGE 104
Image
Header
Address of Office Building
Intro Paragraph
Internal LinksLogo
Office Building Name
Map

3.1.3 REVISED WEBSITE WIREFRAME PAGE 1 105
Image Header
Internal LinksLogo

Image Header
Internal LinksLogo

Event
Description
External Link
External Link
Internal LinksLogo
Night Life
Featured Events
External Link
Event
Description
Event
Description

Internal LinksLogo
Casual Dining
Event
Description
Event
Description
Event
Description
Event
Description
Event
Description
Event
Description

3.2.0 WEBSITE MOCKUPS SUB TABLE 109

3.2.1 WEBSITE MOCKUPS HOME PAGE 110
[Logo] 1 BR Apartments 2 BR Apartments Nightlife Dining
Header
Introduction
Paragraph [Atlanta Skyline
Image]
Linked Image
Linked Image
Linked Image
Linked Image
Linked
Button

3.2.1 WEBSITE MOCKUPS PAGE 1 111
Header Image
Choice 1 Image
Gallery
Choice 2 Image
Gallery
Choice 3 Image
Gallery
Choice 4 Image
Gallery
One Bedroom Options
Choice 2 Description

Header Image
Choice 1 Image
Gallery
Choice 2 Image
Gallery
Choice 3 Image
Gallery
Choice 4 Image
Gallery
Two Bedroom Options

Event Description
Night Life
Event Image
Category External Link
Featured Events
Event Description
Event Image
Event Description
Event Image

Two Bedroom Options
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image

3.2.2 WEBSITE MOCKUP FEEDBACK
Mockup Section Client Feedback
Home Page Add Office name
Home Page Add Office Address
Home Page Add Map Featuring Office Location
115

3.2.3 REVISED WEBSITE MOCKUPS HOME PAGE 116
Header
Introduction
Paragraph [Atlanta Skyline
Image]
Map
Office Name
Office Address
Linked
Button

3.2.3 REVISED WEBSITE MOCKUPS PAGE 1 117
Header Image
Choice 1 Image
Gallery
Choice 2 Image
Gallery
Choice 3 Image
Gallery
Choice 4 Image
Gallery
One Bedroom Options

Header Image
Choice 1 Image
Gallery
Choice 2 Image
Gallery
Choice 3 Image
Gallery
Choice 4 Image
Gallery
Two Bedroom Options

Event Description
Night Life
Event Image
Featured Events
Event Description
Event Image
Event Description
Event Image

Two Bedroom Options
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image
Event Description
Event Image

3.3.0 INITIAL WEBSITE PAGES SUB TABLE 121

3.3.1 INITIAL WEBSITE PAGES – HOME PAGE 122

3.3.1 INITIAL WEBSITE PAGES – PAGE 1 123

3.3.2 WEB PAGE ELECTRONIC FEEDBACK
CORRESPONDENCE 127

3.3.2 WEB PAGE ELECTRONIC FEEDBACK
CORRESPONDENCE 128

3.3.2 WEBSITE PAGES CLIENT FEEDBACK
Website Section Client Feedback
1 Bedroom Options Display the Name of the Apartment
Complex
2 Bedroom Options Display the Name of the Apartment
Complex
129

3.3.3 REVISED WEBSITE PAGES – HOME PAGE 130

3.3.3 REVISED WEBSITE PAGES – PAGE 1 131

3.4.1 CLIENT MEETING 2 SPECIFICATIONS
 Present Website Initial Pages
o Add Map to the website Home Page
o Vortex is a Fun club
o Dining Options: 9 is enough
 Additional Requirements Gathering Questions
o Living Preferences:
1. Apartments
2. Within 5 miles of work
3. 2 bedroom & 2 bathroom
4. Larger Apartment Complex
5. Amenities:
 Gym (Nice to have)
 Pool (Nice to have)
 Business Center (Nice to have)
 Personal Laundry (MUST)
 Hardwood OR Carpet (No Preference)
 Patio/Deck (Nice to have)
 Gated Community (MUST)
 Furnished with Kitchen Appliances (MUST)
 2 Story OR Single Story (No Preference)
o Night Life:
1. Atlanta Falcons: Favorite Football Team
2. Fan of Theatre plays
3. Movie Theatres
4. Possibly learn Golf
5. Comedians: Kevin Hart
o Casual Dining
1. Seafood: Favorite food
2. Indian: HATE IT
3. Open to New foods
 Cuban Food
4. Eat out during the week
 Lunch time
5. Eat out on weekend
 Dinner time
135

3.4.2 CLIENT MEETING 2 SPECIFICATIONS
CHECKLIST
Specifications Implemented
Add map to the home page YES
9 Casual Dining Options YES
ALL Apartments within 5 miles YES
FOCUS on 2 bed 2 bath (more options than 1 bed 2 bath) YES
ALL Living options have personal Laundry YES
ALL Living options are gated YES
ALL Living options furnished with Appliances YES
Include theatrical performance on Night Life page YES
Remove Indian Food from Casual Dining YES
Include Seafood in Casual Dining YES
136

3.5.1 CLIENT MEETING CONFIRMATION FORM
X__________________________ Date:________________
Client
X__________________________ Date:________________
ACS Project Manager
137

3.5.2 COMPLETE MEETING 2 CONFIRMATION
By signing this, Cedric Jackson confirms the next meeting for Friday,
March 27 at 11:00 AM, as discussed in the initial meeting request.
During this meeting, ACS Solutions will discuss website wireframes,
mockups, and gather input on revisions necessary before meeting 3.
X__________________________ Date:________________
Client
X__________________________ Date:________________
ACS Project Manager
138

3.6.1 PRODUCE RTM
Produce
3.1 Website Wireframes
3.2 Website Mockups
3.3 Initial Website Pages
3.4.1 Gather Client Specifications
3.4.2 Create Client Meeting 2 Specifications Checklist
3.5 Client Meeting 3 Confirmation Form
3.6.1 Produce RTM
3.6.2 Update RTM
Weebly
Photoshop
Microsoft Office Suite
Trello
143

3.6.2 UPDATE RTM
Sell Research Produce
FUNCTIONAL REQUIREMENTS FUNCTIONAL REQUIREMENTS FUNCTIONAL REQUIREMENTS
1.1 WCA's, VC's, Narratives 2.1 Specifications Questionnaires 3.1 Website Wireframes
1.2 PM, Client, and Staff 2.2. Desired HTML Editor 3.2 Website Mockups
3.3 Initial Website Pages
1.3.2 Client Receives Meeting
Request
3.4.1 Gather Client Specifications
1.3.3 Scheduled Client Meeting 1 2.4 Site/Navigation Map
1.4.1 Selling Materials /Pitch 2.5 Feature Tree
3.5 Client Meeting 3
Confirmation Form
1.4.2 Client Decision To Use
Team
2.6 Client Meeting Confirmation
Form
3.6.1 Produce RTM
1.5 Initial Contract 2.7.1 Research RTM 3.6.2 Update RTM
1.6.1 Create Sell RTM 2.7.2 Update RTM 3.7 Executive Summary
1.6.2 Update RTM 2.8 Executive Summary
TECHNICAL REQUIREMENTS TECHNICAL REQUIREMENTS TECHNICAL REQUIREMENTS
Email Microsoft Office Suite & Visio Weebly
PowerPoint Internet Photoshop
HP Touchscreen Tablet & Stylus HP Touchscreen Tablet & Stylus
Trello
144

3.7 PRODUCE EXECUTIVE SUMMARY
ACS Solutions recommends that we move into the deliver
phase of Cedric Jackson’s website development because we
have successfully created a working prototype of the client’s
website. With a working prototype successfully developed,
accomplishment of a published final client website is
achievable.
The client website prototype consists of fully functional pages
that can be accessed and used. Through personality
questionnaire responses, website specifications responses,
and client wireframe and mockup feedback, this prototype
will be tailored and adjusted to fit the changing needs and
wants of the client.
The website prototype consists of ACS Solutions developed
and client approved wireframes, mockups, and initial test
webpages. The developed wireframe and mockup feedback is
given in person during a meeting with the client. Whereas,
feedback for the initial test webpages, which are developed
based on the feedback given on the wireframes and mockups,
is given electronically via email.
145

4.1.0 INITIAL WEBSITE SUB TABLE 147

4.1.1 COMPILED WEBSITE PAGES – HOME PAGE 148

4.1.1 COMPILED WEBSITE PAGES – PAGE 1 149

4.1.2 CLIENT WEBSITE FEEDBACK
Website Section Client Feedback
1 Bedroom Option Page Add the name of the Apartment
Complex
2 Bedroom Option Page Add the name of the Apartment
Complex
Home Page Met Expectations
Night Life Page Met Expectations
Casual Dining Page Met Expectations
153

4.1.3 WEBSITE REVISIONS
Client Specification Implemented
Add the name of the Apartment Complex YES
Add the name of the Apartment Complex YES
154

4.1.4 FINALIZED WEBSITE – HOME PAGE 155

4.1.4 FINALIZED WEBSITE – PAGE 1 156

DELIVER RTM 161
DELIVER
4.1 Initial Website
4.2 Publish Finalized Website
4.3.1 Deliver RTM
4.3.2 Update RTM
Weebly
Trello

UPDATE RTM 162
SELL RESEARCH PRODUCE DELIVER
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
1.1 WCA's, VC's, Narratives 2.1 Specifications Questionnaires 3.1 Website Wireframes 4.1 Initial Website
1.2 PM, Client, and Staff 2.2. Desired HTML Editor
3.2 Website Mockups 4.2 Publish Finalized Website
3.3 Initial Website Pages 4.3.1 Deliver RTM
Request
3.4.1 Gather Client Specifications 4.3.2 Update RTM
1.3.3 Scheduled Client Meeting 1 2.4 Site/Navigation Map
1.4.1 Selling Materials/Pitch 2.5 Feature Tree
3.5 Client Meeting 3 Confirmation
Form
1.4.2 Client Decision To Use Team
2.6 Client Meeting Confirmation
Form
3.6.1 Produce RTM
1.5 Initial contract 2.7.1 Research RTM
3.6.2 Update RTM
1.6.1 Client feedback 2.7.2 Update RTM
1.6.2 Signed Contractual Agreement 2.8 Executive Summary
1.7 Requirements Traceability Matrix
TECHNICAL REQUIREMENTS TECHNICAL REQUIREMENTS TECHNICAL REQUIREMENTS TECHNICAL REQUIREMENTS
PowerPoint Microsoft Office Suite & Visio Weebly Weebly
HP Touchscreen Tablet & Stylus Internet Photoshop HP Touchscreen Tablet & Stylus
Trello Trello HP Touchscreen Tablet & Stylus Microsoft Office Suite
Microsoft Office Suite Trello
Trello

4.4 DELIVER EXECUTIVE SUMMARY
With the completion and publication of the client website,
ACS Solutions suggests that we transition to the service phase.
Now that a fully functional website has been created that
surpasses all client requirements, maintenance and updating
of the website is necessary.
ACS Solutions’ recommendation to move to the servicing
phase is due to the successful completion and publication of
Cedric’s website. A working website tailored to all client
requirements must be constantly serviced in order to ensure
proper functionality and client requirement fulfillment. Along
with maintenance, the website may need to be modified and
updated to meet the changing needs of the client.
ACS Solutions completed and published Cedric’s website by
using the feedback given on the completed prototype in order
to create finalized drafts of each webpage. These finalized
pages were then reviewed and cross-referenced with client
specifications and requirements in order to ensure that the
published website would meet and exceed all client
requirements and expectations.
163

5.1.0 FUTURE UPDATE PLAN SUB TABLE 165

5.1.1 FUTURE UPDATE PLAN 166
This contract specifies how ACS Solutions will maintain client’s website
in accordance with the initial website contract signed by the client.
ACS Solutions will maintain and revise the client’s website for 1 year
after the website has been published—as included in the initial
website development fee. Further maintenance beyond 1 year will be
charged if the client wishes to receive further maintenance. The client
can renew the maintenance plan for a fee of $______ / year. This plan
will be renewable at the client’s discretion.
ACS Solutions will provide a request form to the client in order to
request revisions and maintenance to the website. This form must be
utilized in order to request changes. Maintenance will be conducted
under this contract until expiration of the initial contract or renewals.
immediately upon signing.
PLEASE READ THOROUGHLY BEFORE SIGNING.
X____________________________ Date:________________
Client
X____________________________ Date:________________
ACS Project Manager

5.1.1 FUTURE UPDATE PLAN FEEDBACK
Future Update Plan Section Client Feedback
Payment Met Expectation
Time Frame Met Expectation
Maintenance Request Form Met Expectation
167

5.1.2 MAINTENANCE REQUEST FORM
Maintenance
Requested
Description Complete
168

5.1.3 DELIVERED MAINTENANCE REQUEST
FORMS 169
Maintenance
Requested
Description Complete

5.1.4 COMPLETE FUTURE UPDATE PLAN
AGREEMENT 170
This contract specifies how ACS Solutions will maintain client’s website
in accordance with the initial website contract signed by the client.
ACS Solutions will maintain and revise the client’s website for 1 year
after the website has been published—as included in the initial
website development fee. Further maintenance beyond 1 year will be
charged if the client wishes to receive further maintenance. The client
can renew the maintenance plan for a fee of $______ / year. This plan
will be renewable at the client’s discretion.
ACS Solutions will provide a request form to the client in order to
request revisions and maintenance to the website. This form must be
utilized in order to request changes . Maintenance will be conducted
under this contract until expiration of the initial contract or renewals.
immediately upon signing.
PLEASE READ THOROUGHLY BEFORE SIGNING.
X____________________________ Date:________________
Client
X____________________________ Date:________________
ACS Project Manager

5.2.0 CLIENT HANDOFF DESCRIPTION SUB
TABLE 171

5.2.1 CLIENT HANDOFF DESCRIPTION
This contract states that ______________________ (client) agrees that the
website created for them by ACS Solutions meets standard requirements
previously set forth by the Client. By signing this contract, the client is giving
permission for ACS Solutions to handoff the website to the client to control
other than general maintenance requested during the servicing period and
possible extended servicing period .
ACS Solutions will provide ________________(client ) with username and
password to control, edit, and manage their own webpage. By doing so the
client agrees that the website created by ACS Solutions has met expectations
and specifications given to date. ACS Solutions is also under contract to refrain
from disclosing any information on the website, including security key and any
other information.
Weebly Username: ___________________
Weebly Password: ____________________
Website Address: _____________________
Website Password (if applicable):_____________________
X_______________________ Date:_________________
Client
X_______________________ Date:_________________
ACS Project Manager
172

5.2.2 CLIENT HANDOFF DESCRIPTION FEEDBACK
Handoff Section Client Feedback
Permission to handoff website Met Expectations
Provided username and password
control
Met Expectations
173

5.2.3 COMPLETE HANDOFF DESCRIPTION
AGREEMENT 174
This contract states that Cedric Jackson agrees that the website created for
them by ACS Solutions meets standard requirements previously set forth by
the Client. By signing this contract, the client is giving permission for ACS
Solutions to handoff the website to the client to control other than general
maintenance requested during the servicing period and possible extended
servicing period .
ACS Solutions will provide Cedric Jacksonwith username and password to
control, edit, and manage their own webpage. By doing so the client agrees
that the website created by ACS Solutions has met expectations and
specifications given to date. ACS Solutions is also under contract to refrain
from disclosing any information on the website, including security key and any
other information.
Weebly Username: crsims@crimson.ua.edu
Weebly Password: project2
Website Address: www.atlantaliving.weebly.com
Website Password (if applicable): N/A
X_____________________________ Date:_________________
Client
X_____________________________ Date:_________________
ACS Project Manager

TASKS TO ACCOMPLISH BEFORE COMPLETION 178

5.3.1 SERVICE RTM
SERVICE
5.1 Future Update Plan
5.2 Client Handoff Description
5.3.1 Service RTM
5.3.2 Update RTM
Trello
180

5.3.2 UPDATE RTM
SELL RESEARCH PRODUCE DELIVER SERVICE
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
FUNCTIONAL
REQUIREMENTS
1.1 WCA's, VC's, Narratives
2.1 Specifications
Questionnaires
3.1 Website Wireframes 4.1 Initial Website 5.1 Future Update Plan
1.2 PM, Client, and Staff 2.2. Desired HTML Editor
3.2 Website Mockups 4.2 Publish Finalized Website 5.2 Client Handoff
Description
2.3.1 Gather Specifications
From Questionnaire
Responses
3.3 Initial Website Pages 4.3.1 Deliver RTM 5.3.1 Service RTM
Request
3.4.1 Gather Client
Specifications
4.3.2 Update RTM 5.3.2 Update RTM
1.3.3 Scheduled Client
Meeting 1
2.4 Site/Navigation Map
4.4 Executive Summary 5.4 Executive Summary
1.4.1 Selling materials /Pitch 2.5 Feature Tree
3.5 Client Meeting 3
Confirmation Form
1.4.2 Client Decision to use
team
2.6 Client Meeting
Confirmation Form
3.6.1 Produce RTM
1.5 Initial contract 2.7.1 Research RTM
3.6.2 Update RTM
1.6.1 Client feedback 2.7.2 Update RTM
1.6.2 Signed Contractual
Agreement
1.7 Requirements
Traceability Matrix
TECHNICAL
REQUIREMENTS
TECHNICAL
REQUIREMENTS
TECHNICAL
REQUIREMENTS
TECHNICAL
REQUIREMENTS
TECHNICAL
REQUIREMENTS
PowerPoint Microsoft Office Suite &
Visio
Weebly Weebly Microsoft Office Suite
HP Touchscreen Tablet &
Stylus
Internet Photoshop HP Touchscreen Tablet &
Stylus
HP Touchscreen Tablet &
Stylus
Trello Trello HP Touchscreen Tablet &
Stylus
Trello
181

5.4 SERVICE EXECUTIVE SUMMARY
ACS Solutions recommends that _________________(client) take full
control of the finalized website with the Client Handoff Description.
ACS Solutions has fulfilled our contractual obligation to carry out
general website maintenance and client specified update requests.
Therefore, the client is now responsible for either renewing their
future update plan or assuming total control over their website.
ACS Solutions promised to carry out regular maintenance on the
client’s website for 1 year following the site being published. In
addition to regular maintenance, we agreed to carry out general
changes to the website through maintenance request forms. During
this one year period, the client assumes full control of the website,
acquiring the Weebly username and password used to create the
website.
During the Service phase, ACS Solutions and the client agreed upon a
structured, detailed plan for servicing and maintaining the published
website. Through a Future Update Plan, ACS Solutions and
____________(client) agree to servicing terms of 1 year where any
changes requested by the client must be filed through standardized
Maintenance Request Forms. Following the Future Update Plan, ACS
Solutions and ________________(client) agree to a Client Handoff
Description which details the transfer of the website administrator
role from ACS Solutions to the client.
182

OVERALL METHODOLOGY/ CLIENT
METHODOLOGY LAYOUT 211

FURTHER CLIENT EMAIL CORRESPONDENCE 213

INITIAL MEETING: OBJECTIVES IDEAS
Primary Objective:
 Obtain a Signature for initial Contract
Secondary Objective:
 Receive Client feedback through the Client Personality
Questionnaire
Tertiary Objective:
 Obtain specific requirements for Website Development
221

1.1.1 SELL WORK CENTERED ANALYSIS 222
Data
Old projects and
client feedback
People
Client, ACS
Solutions PM and
staff
Technology
MS Office Suite,
Internet
Work Practices
Research: Investigate how to write up a contract between our
client and ACS Solutions
Produce: Produce a valid contract to be signed between our
client and ACS Solutions Project Manager
Deliver: Present document for our client to review
Service: Make any necessary alterations to the contract
electronically
Sell: Obtain a signed contract from our client
Goal
To acquire a signed
contact between our
client and ACS
Solutions
Customer
Client and ACS
Solutions PM
Product
Signed Contract
Value
By obtaining a legally
binding agreement
with our client, our
team ensures that
client interests are top
priority while
guaranteeing future
pay for ACS Solutions

1.1.2 SELL WORK CENTERED ANALYSIS
NARRATIVE
Goal- To obtain a signed contact between our client and
ACS Solutions
Value- By obtaining a legally binding agreement with
our client, our team ensures that client interests are top
priority while guaranteeing future pay for ACS Solutions
Work Practices:
Research- Investigate how to write up a contract
between our client and ACS Solutions
Produce- Produce a valid contract to be signed between
our client and ACS Solutions Project Manager
Deliver- Present document for our client to review
Service- Make any necessary alterations to the contract
electronically
Sell- Obtain a signed contract from our client
Data- Old projects and client feedback
People- Client, ACS Solutions PM and staff
Technology- MS Office Suite, Internet
223

1.1.3 SELL VALUE CHAIN
Research
Produce
Deliver
Service
Sell
Value Added:
By obtaining a legally
binding agreement
with our client, our
team ensures that
client interests are top
priority while
guaranteeing future
pay for ACS Solutions
224
Contract
Format
Contract
Physical
Document
Contract
Revisions
Client Signature

1.1.4 SELL VALUE CHAIN NARRATIVE
Research- Contract Formats
Produce- Drafted Contractual Agreement
Deliver- Physical Contract
Service- Revise Contracts
Sell- Client Signature
Value Added-By obtaining a legally binding agreement
with our client, our team ensures that client interests
are top priority while guaranteeing future pay for ACS
Solutions
225

2.1.1 RESEARCH WORK CENTERED ANALYSIS
Data
Client
Questionnaires,
Client Feedback
People
ACS Solutions
Team, Client
Technology
Microsoft Office
Work Practices
Research: Investigate website development and survey production
Produce: Create Client questionnaire that will foster requirements
gathering
Sell: Provide questions that promote opinionated Client responses
Deliver: Determine website requirements obtained from
questionnaire
Service: Analyze results of requirements and ensure client needs
are met
Goal
To gather client
requirements for
website
development
Customer
Client
Product
Client
Requirements
Value
By gathering Client
requirements, we
will be able to begin
creating a working
Prototype
226

2.1.2 RESEARCH WORK CENTERED ANALYSIS
NARRATIVE
Goal- To gather client requirements for website development
Value- By gathering Client requirements, we will be able to
begin creating a working Prototype
Work Practices:
Research- Investigate website development and survey
production
Produce- Create Client questionnaire that will foster
requirements gathering
Sell- Provide questions that promote opinionated Client
responses
Deliver- Determine website requirements obtained from
questionnaire
Service- Analyze results of requirements and ensure client
needs are met
Data- Previous projects, Questionnaire
People- ACS Solutions Team, Client
Technology- Microsoft Office
227

2.1.3 RESEARCH VALUE CHAIN
Research
Produce
Sell
Deliver
Service
Value Added:
By gathering
client
requirements,
we will be able to
begin creating a
working
prototype
228
Questionnaire
Website
Possibilities
Completed
Questionnaire
Website
Requirements
Fulfilled Requirements

2.1.4 RESEARCH VALUE CHAIN NARRATIVE
Research- Example Website Templates
Produce- Client Questionnaire
Sell- Completed Questionnaire
Deliver- Client Requirements
Service- Fulfilled Requirements
Value Added- By gathering client requirements, we will
be able to begin creating a working prototype
229

3.1.1 PRODUCE WORK CENTERED ANALYSIS
Data
Client Questionnaire
Responses, Client
Feedback
People
ACS Solutions
Team, Client
Technology
Weebly, Internet,
Microsoft Office
Suite
Work Practices
Research: Evaluate requirements given by client and
brainstorm how to apply them to the prototype
Produce: Create a working Prototype based on client
requirements
Sell: Present template, wireframe, and sitemap for analysis
Deliver: Provide physical prototype for client analysis
Service: Adjust prototype to better suit the additional
requirements of the Client
Goal
To deliver a
working website
prototype to the
Client for review
Customer
ACS Solutions
Team and Client
Product
Website
Prototype
Value
By providing a
working website
prototype, the
client can provide
additional
requirements
230

3.1.2 PRODUCE WORK CENTERED ANALYSIS
NARRATIVE
Goal- To deliver a working website prototype to the
client for review
Value- By providing a working prototype, the client can
provide additional requirements
Work Practices:
Research- Review requirements given by client and
brainstorm how to apply them to the prototype
Produce- Create a working prototype based on client
requirements
Sell- Present template, wireframe, and sitemap for
analysis
Deliver- Provide physical prototype for client analysis
Service- Adjust prototype to better suit the additional
requirements of the Client
Data- Client Questionnaire Responses
People- ACS Solutions Team, Client
Technology- Internet, Microsoft Office Suite, Weebly,
Google Drive
231

3.1.3 PRODUCE VALUE CHAIN
Research
Produce
Sell
Deliver
Service
Value Added:
By providing a
working
Prototype, the
Client can
provide
additional
requirements
232
Requirements
Prototype
Website
Design
Working
Prototype
Prototype Adjustments

3.1.4 PRODUCE VALUE CHAIN NARRATIVE
Research- Client Requirements
Produce- Prototype
Sell- Website Design
Deliver- Working Website Prototype
Service- Prototype Adjustments
Value- By providing a working prototype, the client can
provide additional requirements
233

4.1.1 DELIVER WORK CENTERED ANALYSIS 234
Data
Client
requirements and
feedback
People
ACS Solutions
team and client
Technology
Internet, Weebly,
Microsoft Office
Suite
Work Practices
Research: Investigate and analyze clients feedback
Produce: Develop and alter website to meet client
requirements
Sell: Present website to client for approval
Deliver: Hand over website URL and passwords to client
Service: Complete website publication by making domain
public
Goal
To present and
publish website
based on client
requirements
Customer
Client and ACS
Solution
Product
Published
Website
Value
By publishing a
functional and high
quality website, ACS
Solutions will have
fulfilled contractual
obligation to client

4.1.2 DELIVER WORK CENTERED ANALYSIS
NARRATIVE
Goal- To present and publish website based on client
requirements
Value- By publishing a functional and high quality
website, ACS Solutions will have fulfilled the contract
with our client
Work Practices:
Research- Investigate and analyze clients feedback
Produce- Develop and alter website to meet client
requirements
Sell- Present website to client for approval
Deliver- Hand over website URL and passwords to client
Service- Complete website publication by making
domain public
Data- Client requirements and feedback
People- ACS Solutions team and client
Technology- Internet, Weebly, Microsoft Office Suite
235

4.1.3 DELIVER VALUE CHAIN
Research
Produce
Sell
Deliver
Service
Value Added:
By publishing a
functional and
high quality
website, ACS
Solutions will
have fulfilled the
contract with our
client
236
Feedback
analysis
Updated
Website
Finalized
website
Website
access
Published website

4.1.4 DELIVER VALUE CHAIN NARRATIVE
Research- Analysis of Client Feedback
Produce- Updated Website
Sell- Finalized Website
Deliver- Client Website Access
Service- Published Website
Value- By publishing a functional and high quality
website, ACS Solutions will have fulfilled the contract
with our client
237

5.1.1 SERVICE WORK CENTERED ANALYSIS
Data
Service
Agreement, Other
Projects
People
ACS Solutions
Team, Client
Technology
Microsoft Office
Suite, Weebly,
Internet
Work Practices
Produce: Create a contract detailing services provided and a
date of release
Sell: Obtain Client signature on contractual agreement
Research: Forecast possible bugs and updates necessary for
the growth of Client’s website
Deliver: Provide a strategy for updating Client website
Service: Implement necessary updates
Goal
To provide
maintenance and
updates for client
website until date of
release specified on
signed contract
Customer
Client
Product
Independently
operated website
Value
By providing service
until date of release,
we ensure Client
satisfaction and
uphold our contractual
obligations
238

5.1.2 DELIVER WORK CENTERED ANALYSIS
NARRATIVE
Goal- Provide maintenance and updates for customer
website until date of release specified on signed
contract
Value- By providing service until date of release, we
ensure Client satisfaction and uphold our contractual
obligations
Work Practices:
Produce- Create a contract detailing services provided
and a date of release
Sell- Obtain Client signature on contractual agreement
Research- Forecast possible bugs and updates necessary
for the growth of Client’s website
Deliver- Provide a strategy for updating Client website
Service- Implement necessary updates
Data- Service agreement, other projects
People- ACS Solutions team and client
Technology- Internet, Weebly, Microsoft Office Suite
239

5.1.3 SERVICE VALUE CHAIN
Produce
Sell
Research
Deliver
Service
Value Added:
By providing
service until date
of release, we
ensure Client
satisfaction and
uphold our
contractual
obligations
240
Contract
Signed
contract
Maintenance
Issues
Maintenance
plan
Updated Website

5.1.4 SERVICE VALUE CHAIN NARRATIVE
Produce- Contract
Sell- Signed contract
Research- Maintenance Issues
Deliver- Maintenance plan
Service- Updated Website
Value Added- By providing service until date of release,
we ensure Client satisfaction and uphold our
contractual obligations
241

SOURCES
www.weebly.com
http://www.urbanspoon.com/pr/9/2/Atlanta/Moderately-Priced-Restaurants.html
http://www.urbanspoon.com/pr/9/1/Atlanta/Cheap-Eats.html
http://www.forrent.com/apartment-community-profile/1018981.php
http://www.forrent.com/apartment-community-profile/1000864.php
http://www.zillow.com/homes/for_rent/Atlanta-
GA/apartment_duplex,townhouse_type/2103511796_zpid/37211_rid/1-_beds/0-
276441_price/0-1000_mp/days_sort/33.787779,-84.325647,33.697708,-
84.482889_rect/12_zm/?view=map
http://www.zillow.com/b/camden-vantage-atlanta-ga-5XhtV4/?view=map
http://www.zillow.com/b/The-Prato-%40-Midtown-Atlanta-GA/33.766601,-
84.378501_ll/
http://www.zillow.com/homes/for_rent/Atlanta-
GA/apartment_duplex_type/2103281583_zpid/37211_rid/2-_beds/0-
414661_price/0-1500_mp/days_sort/33.838198,-84.233723,33.658067,-
84.548206_rect/11_zm/?view=map
http://www.zillow.com/b/Savannah-Midtown-Atlanta-GA/33.771171,-84.380348_ll/
http://www.atlanta.net/things-to-do/nightlife/nightclubs/
http://events.accessatlanta.com/search?cat=music
http://events.accessatlanta.com/search?cat=sports
http://events.accessatlanta.com/search?cat=performing_arts
http://www.musicmidtown.com/
http://www.andrewsdistrict.com/
http://www.philipsarena.com/teams/detail/atlanta-hawks
http://www.philipsarena.com/teams/detail/atlanta-hawks
http://alliancetheatre.org/
242

Project 2 Client Binder-2

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