This document provides a summary of an individual with 13 years of experience in project management and process automation in the US commercial mortgage domain. It includes their certifications and affiliations, career history managing teams and projects at various organizations, skills and qualifications. The individual has extensive experience leading teams and implementing process improvements and automation solutions to enhance operational efficiency.

1. Profile_____________________________________________________________________________
A Certified "Project Management Professional" from PMI with 13 years of experience
in the US Commercial Mortgage Domain. An individua l committed to Operational
Excellence through best practices in Project Management.
An Expert in Process Automation and Re -Engineering aiming at better Client
Relationships
Certifications & Affiliations_____________________________________________________
Certified “Project Management Professional” (PMP) & Member, PM Institute Pennsylvania, USA
Member of International Institute of Business Analysis (IIBA), Canada
Certificate in “Advance Statistics and Business Analytics”, IIT Mumbai
Certificate in “Data Mining Techniques and Statistics”, Indian Statistical Institute Bangalore
Certificate in “Fundamentals of Financial Planning”, The Chartered Insurance Institute, UK
Certificate in “Business Communication”, Hero Mindmine Gurgoan, Delhi
Certificate in “Customer Service”, karROX Mumbai
Career Summary__________________________________________________________________
Experience Organization Role
December 2010 till date Ocwen Financial Services Assistant Manager
Sept 2008 to November 2010 Core Logic Assistant Manager
May 2007 to March 2008 AXA Business Services Assistant Manager
November 2005 to March 2007 Infosys BPO Team Lead
May 2002 to November 2005 Ocwen Financial Services
Asset Administrator
Commercial Real Estate
Taznain Maqdoom, PMP®
Contact Phone No: 9986012571(Mobile) / 9986010286 (Res)
Personal Email: taznain@gmail.com

2. Skills & Competencies___________________________________________________________
Expert in process automation and Re-engineering
Extensive knowledge of Mortgage Banking Domain
Has the knowledge of programing in SQL, MS Access and VB
Has the knowledge of MS Projects
Personal Details___________________________________________________________________
Father’s Name Mujir Ashrafi
Date of Birth January 1979
Permanent Address & Address for
Communication
No 17, 3rd
Cross D’Costa Square, Wheeler Road Extension
Bangalore: 560084.
Passport No. On request – Posseses a Valid H1/B1 US Visa
Languages known English, Kannada and Hindi
Educational Qualifications B.Eng. from PES Institute Of Technology.
Qualifications _________________________________________________________________
1995 – Baldwin Boys’ High School, Bangalore. - I.C.S.E
1997 – St Joseph’s College Of Arts and Science, Bangalore – Pre University College
2001 – PES Institute of Technology, Bachelor of Engineering in Computer Science.

3. Career History___________________________________________________________________
Ocwe n Financial Solutions
Overall management of the Commercial Mortgage division in Ocwen Financial Services. Currently
managing a team of 21 FTE, who handle end to end operations in US Commercial Mortgage. The
services include Commercial Asset Management,Loan servicing, Origination, Default and RealEstate
Owned stages of the life cycle of a loan. The team is a combination of Financial Analysts, associates and
Business analysts located in Bangalore.
My role involves Team Performance and SLA Management, formulation of KRA for leads and Business
Analysts, Stakeholder Management and Relationship Building, Process Automation and Re-Engineering.
Develop Operational Excellence through Project Management best practices
Projects at Ocwen:
Name: Re-Hab Portfolio for Homeward Residential
Objective:
Set up, boarding and servicing of Construction Loan portfolio in the Ocwen Loan
management system
Location: Bangalore, India
Role:
As a Project Manager I was responsible for the overall feasibility analysis, GAP analysis
and client relationship management and delivery. The portfolio was set up on the Ocwen
Loan servicing platform which involved regular liaison with the software team and the
Business unit, training of the FTE for transactions, and management of the same for
delivery.
Name: Large Balance Commercial Portfolio for TerraCotta LLC
Objective:
Set up, boarding and servicing of a portfolio of Large Balance Commercial Mortgage
loans in the Ocwen Loan management system
Location: Bangalore, India
Role:
Since this was setting up of a new business a lot of time was spent on client
communication, planning and risk identification. My roles were determining the project
scope and helping to create the project plan and liaison with the software team and the
Business unit. I also created the Work Breakdown structure, training schedules and
ensured the setup was completed on schedule and Loan Servicing initiated
Dec 06th
2010 till Date Assistant Manager Commercial Operations

4. Name: Small Balance Commercial Loan Portfolio Re-engineering for Ocwen
Objective:
As a need to improve efficiency, the overall servicing of the loan portfolio had to be
looked upon and arrive at a re-engineering solution
Location: Houston, Texas and West Palm Beach,Florida USA
Role:
As a Project Manager I met the department stakeholders and conducted a feasibility
analysis with each to identify the processes within their department which require re-
engineering or automation. My areas of focus were creating scope, project plan, validate
scope and manage change control procedures.
There were 6 process which were identified from various departments and automated
with the acceptance of the stakeholders
Name: Blue Valley Portfolio for Fannie Mae
Objective:
Boarding and Servicing of Large Balance Commercial REO (RealEstate Owned) Loan
portfolio in the Ocwen Loan management system for Fannie Mae
Location: Bangalore, India
Role:
This is basically a Property management project which involves interaction with property
management companies to maintain the REO properties and coordinate with the Asset
Managers for effective marketing and sale of the commercial asset. As a project manager
my role was to ensure the overall compliance timelines, client communications and
Financial analysis of the portfolio happens in the acceptable terms of Quality and
Timeline
Name: Development of Employee Performance Management and Tracking System
Objective:
An application to track,monitor and automate the daily Operational Performance and
Reporting of the department using VBA and MS Access
Location: Bangalore, India
Role:
As a Project lead I had to create the design, programming logic for the database/tool using
VBA, SQL and MS and also manage the project for completion
A thorough understanding and enterprise analysis of the department business was
performed to cater to the diversified transactions performed, captured and reported in the
department.
Name: Development of “PET” (Performance Enhancement Tool) Application
Objective:
An application to house and execute the processes which were automated through process
re-engineering. The project involved automated interaction between various MS office
applications to meet the process re-engineering requirements
Location: Bangalore, India

5. Role:
As a Project lead I had to create the design and logic for the tool.
In-depth analysis of each process through various flow charting and decision tree
techniques was coordinated by me to formulate the automated interaction model of the
various MS Office suite applications such as MS Outlook, Excel and Word used in the
processes selected.
Core Logic
CoreLogic is the leading global property information, analytics and data-enabled solutions provider.
The role involves end to end Ownership of the Account, Process Adherence / Compliance, Team
Performance. Responsible for managing multiple assigned on boarding projects to completion.
Formulation of KPIs,Performance & SLA
Effectively manage client relationships in order to maintain and grow the existing business to ensure
revenue generation
Projects at Core Logic:
Name: Citi Loan Audit – Client Citibank
Objective:
The project was to perform an audit on the loan terms of a portfolio of 40,000 residential
mortgage loans. I lead a team of 30 people. An application had to be created to perform
the task and run performance and output reports during project execution
Location: Bangalore, India
Role:
As a Project Manager had to coordinate the business understanding with the software
team so that they develop an application to perform the audit on time and as per
requirements. Post which prepare the WBS, ensure enough resources were available at
each phase and make sure that the project schedule was adhered to. I scheduled regular
client meetings to gather requirements, feedback, acceptance of deliverables, manage
their interests and maintain good client relationship
Name: Saxon Audit – Client Saxon Mortgage
Objective:
The project objective was to perform an audit on the interest rates on a portfolio of
residential loans. I lead a team of 28 people to complete the project.
Location: Bangalore, India
Role:
As a Project Manager had to elicit requirements from the client for the software
application.
Post which prepare the WBS, ensure resources were available at each phase and make
sure that the project schedule was adhered to. I scheduled regular client meetings to
gather feedback and acceptance of deliverables and maintenance of a good business
Sept 08th
2007 till Nov 24th
2010 Assistant Manager
Global Outsourcing
Solutions

6. relationship
Name: Chase Audit – Client JP Morgan Chase
Objective:
The project objective was to perform an audit on the pre-payment penalty clause on a
portfolio of residential loans. I lead a team of 24 people to complete the project.
Location: Bangalore, India
Role:
As a Project Manager had to elicit requirements from the client for the software
application.
Post which prepare the WBS, ensure resources were available at each phase and make
sure that the project schedule was adhered to. I scheduled regular client meetings to
gather feedback and acceptance of deliverables and maintenance of a good business
relationship
Name: AHM Loan Terms Audit – Client American Home Mortgage
Objective:
The project objective was to perform an audit on the Loan terms of a portfolio of
residential loans. I lead a team of 34 people to complete the project.
Location: Bangalore, India
Role:
As a Project Manager had to elicit requirements from the client for the software
application.
Post which prepare the WBS, ensure resources were available at each phase and make
sure that the project schedule was adhered to. I scheduled regular client meetings to
gather feedback and acceptance of deliverables and maintenance of a good business
relationship
AXA Busine ss Se rvice s Pvt Ltd
AXA Business Services provides outstanding support to our AXA Group partners covers the entire
insurance spectrum (Property & Casualty, Life and Savings, Healthcare and Asset Management)
I managed a team of 17 FTE dealing with set up of Annuities, Audit and servicing of Insurance Death
Claims and Customer service and query handling of Post retirement products in UK. Main function was
to manage SLAs, Ensure Employee and Process Performance.
May 07th
2007 to March 31st
2008 Assistant Manager AXA Business Services

7. Projects at AXA Business Services:
Name: Improvement of Quality Percentage for Annuities, AXA Business Services
Objective:
The Project was to identify the contributors for poor quality improve the team’s quality
percentage.
Location: Bangalore, India
Role:
As the AM for the team and the Project lead I had to perform extensive fish bone analysis
of the process to identify the key contributors to poor quality. Then I ran a pareto
analysis to cover the significant GAPS and come up with a project plan to train, track and
monitor the quality percentage until Goal Achieved
Was granted a team Award for the improving the team’s quality from an average of 67%
in the third quarter to a consistently maintained 100% throughout the fourth quarter of
2007.
Infosys BPO
Managed 5 teams that were: Payoff, Bankruptcy, Customer Advocacy, Junior Lien and Payoff Auditing,
with a span of control consisting of 42 process executives. Management of SLA , Employee Performance,
and Quality Assurance were the key responsibilities handled.
Projects at Infosys BPO:
Name: e-SCM (e-sourcing Capability Model) Certification - Infosys BPO
Objective:
e-SCM certification was to be achieved by Infosys BPO for which each vertical had to
undergo an audit to display the practices followed by it in conformance to the best
practices of the certification
Location: Bangalore, India
Role:
As a project SPOC for my vertical I was entrusted the responsibility to track awareness,
training, preparation of the business vertical and liaise with the auditors to discuss any
gaps and methods to bridge them by the individual teams of the Business vertical.
November 08th
2005 to March 11th
2007 Team Lead Infosys BPO - BCM Vertical

8. Ocwe n Financial Se rvice s Pvt Ltd
My responsibilities covered general management and execution of loan administration services
of Commercial loan portfolios of leading mortgage banks, in terms of insurance and title
management, default, tax procurement and borrower data management and handling.
Proje cts at Ocwe n:
Name: Advanced Bankruptcy Training Kit - Ocwen
Objective:
Compile a written document which provides complete policy and procedures for
servicing of loans under Bankruptcy in the US Mortgage Industry
Location: Bangalore, India
Role:
As a team member my role was to track and compile the various documents pertaining to
different processes and stages of a loan in Bankruptcy into a single document by use the
documentation practices.
Name: Bankruptcy for Beginners - Database - Ocwen
Objective:
Develop a tool which would assist the user to locate the vast content on the Bankruptcy
PnP in an easy way by reference created using MS Access application
Location: Bangalore, India
Role:
As a team member my role was to program the application to create the various links to
the manual in the database through referencing.
May 02nd
2002 To November 1st
2005 Asset Administrator Commercial Operations