This document summarizes a presentation on productivity given by Richard Houdlette, Director of Operations at Associated Grocers of Maine Inc. The presentation covers past and present productivity metrics, top issues impacting productivity, recommended strategies to address those issues, and goals for improving productivity in 2001. Key metrics discussed include cases per hour for different departments from 2000 to present. Top issues identified are employee turnover, space capacity, reporting/back-hauls, and aging fleet. Recommended strategies address hiring, material handling, vendor relationships, technology integration, and receiving schedules. Productivity goals for 2001 are increasing selection rates for grocery and putaways.