1. Process of managing
successful programs
stakeholder identification, engagement and
management

2. MSP Best Practice
3. Benefits
Management
Strategy
4. Communication
Plan
5. Quality
Management
Strategy
6. Programme
Transition
Plan
1. Blueprint
Vision Statement
2. Stakeholder
Management
Strategy
Initial
Business
Case
Business
Model Business
Operations
Technology
Data &
Information
Benefits
Profiles
Desired
Outcomes
Benefits
Model
Benefits
Realisation
Plan
Quality Assurance
Review
Control Process
What will
be subject Who Will
be involved
What will
Trigger these
activities
What actions
Will be taken
Configuration
Management
Management
Information
Procedures for use
&
Resource
Requirements
Grouped
Stakeholders
Stakeholder
Map
Power/Impact
Anaylsis
How programme will
Engage with
each Stakeholder
Measurement of
How successful
comms process engages
with Stakeholders
Stakeholder
Management
Strategy
Key
Messages
Data &
Information
Data &
Information
Objectives
Of Comms
Channels of comms
Schedule of Comms
Gnatt
Chart
Dependency Network
Risks
&
Assumptions
Transition
Plan
Blueprint
Benefits
Management
Strategy

3. Stakeholder Identification
Stakeholders
Strategic
Direction
Financial Operationa
l Changes
Interface
with
Clients
Competitiv
e Position
Quality
Users/Beneficiaries
Clients *1 *1 *4 *3 *4
Solution Specialists *5 *3 *3 *4 *3
Consultants *3 *5 *5 *4 *5
Project Managers *3 *4 *5 *5 *3 *5
TSMs & RMs *3 *4 *5 *5 *2 *4
Client Unit Directors *3 *3 *3 *3 *1
Governance
Simon Peters *4 *4 *2 *2 *5
Jon Barrett *5 *5 *5 *5 *5 *5
SU Directors *4 *5 *3 *4 *2 *3
SSF Governance *3 *1 *2 *3 *2
Providers
Business Partners *2 *3 *2
Suppliers *2 *2 *2
Influencers
Press and Media *2 *2 *1
National Employee
Forum
*2 *3 *2 *1 *3
Shareholders *3 *4 *1 *3
Program Stakeholder Map
* 1 – 5 denotes the interest area and the level of detail and importance placed on that information.

4. Project Managers
Consultants
Solution Specialists
TSMs & RMs
Clients
Jon Barrett SU Directors
Simon Peters Business Partner
Suppliers
Press
National Employees Forum SSF Governance
Shareholders
Importance to stakeholders to the programme
Potentialimpactofprogrammeonstakeholders
High Medium Low
HighMediumLow

5. Stakeholder ManagerProgram Communication Channels and
Methods
Stakeholders Tempo
Spotlight
Monthly
Updates
from
SUDs
Quarterly
Updates
from JB
SU & PP
Monthly
Quarterl
y
Meeting
s
Ad Hoc
Webinars
Videos F2F
Educati
on
One 2
One
Newlette
rs &
Articles
Inducti
on
Cours
es
External
Communi
cation
(Press)
Clients √
Solution
Specialists
√ √ √ √ √ √ √ √
Consultants √ √ √ √ √ √ √ √
Project Managers √ √ √ √ √ √ √ √
TSMs & RMs √ √ √ √ √ √ √ √
Client Directors √ √ √
Simon Peters √ √ √ √
Jon Barrett √ √ √ √
SU Directors √ √ √ √
SSF Governance √ √
Business
Partners
√ √
Suppliers √ √
Press √
National
Employee Forum
√ √
Shareholders √ √ √