Process Ninjas is an American-owned and operated business process outsourcing company. We help our partners scale their workforce and handle tasks at a lower cost than an in-house team.

1. Process Ninjas
Business Process Outsourcing Services and Pricing
Casey Smith
Business Development Manager
casey@processninjas.com

2. Our highly skilled team is a
fraction of the cost of an
in-house team.
Why work
with us?

3. Save, Scale, Streamline
● Our team is entirely in-house - we don’t outsource.
● We cover recruitment, hiring, and training.
● HR, payroll, and employee benefits are handled by us.
● We arrange scheduling, overtime, and special deployment.
● We conduct regular performance appraisals and QA.
● You can receive daily, weekly, or monthly reporting.
We’re flexible.
We can provide project-based, long-term, special deployment, or 24/7 support.
Hourly deployment starts at US$7.50 per hour.

4. About Us
Process Ninjas is an American-owned and
operated business process outsourcing company
with main operations in Cebu City, Philippines.
We have two goals for our business:
1. Create enduring partnerships where we can
grow and evolve with our clients.
2. Provide a collaborative, supportive
workplace for talent to flock to and thrive at.
We know that when we take care of our people -
our clients and our employees - we’ll excel.

5. Services: Build Your Own Team
You may need a team that doesn’t fit into a specific service line -
we can adapt to your needs so you can maximize the use of
your in-house talent.
We can set up teams for anything - data entry, ad break finding,
social bounty campaigns, and anything that requires a human to
take on the task.
We can set up a team based on your requirements and onboard
experts if you have specific needs to fill. Whether your project is
short-term or long-term, we’ll be able to help you set up a team.
Short-Term
Projects
Data Entry
Tasks
ICO
Support
Any
Specialized
Task

6. Services: Customer Support
Whether you have established Service Level Agreements (SLAs), knowledge-bases,
and Quality Assurance (QA) processes, or if you’re starting from scratch – we can adapt
to your needs and lend our expertise to strengthen your processes.
Ticket Chat Voice
Starting at US$ 8.50 per hour

7. Services: Virtual Assistants
Start at US$7.50 per hour to hire a virtual assistant.
We’ll take care of the tasks that need to be done but don’t
need to be done by you. Whether you need a virtual
assistant to help out at work or in your personal life – you
can hire a virtual assistant through us to make your life
more manageable.
You can interview your potential assistant and hand-pick
the person that you think is the best fit. You can choose
your assistant’s weekly deployment from a minimum of 20
hours up to 40 hours per week.
You pay one flat rate for your Virtual Assistant. We’ll take
care of the operational overhead that normally comes with
an employee. All of the basic training and and HR will be
managed by our team.

8. Services: Virtual Assistants
Save time by delegating tasks to our assistants.
General Admin
Basic admins can handle any tasks that are time
consuming but still need to be done.
Our virtual assistant can do the general admin for you -
bookkeeping, scheduling, file organizing, email sorting,
basic correspondences, data entry, or social media tasks.
Sometimes you need people that are capable of
handling higher-level tasks like online research,
outreach, project management, or sales tasks.
If you have special requirements, let us know and we'll
find the best assistant for you.
Starting at US$7.50 per hour with
as little as 10 hours per week.
Specialist
Starting at US$10 per hour with
as little as 20 hours per week.

9. Services: Community Management
Engage your audience on social media while protecting your brand.
Social media channels, forums, and even in-game
communications are valuable platforms for you and your
audience to interact. Community managers are usually the
first people to hear about rising issues regarding your
product or service.
They facilitate healthy conversation among your most vocal
demographics, act as the first line of support to your
audience, and collect feedback that will provide valuable
insights into how your company is perceived.
Moderation, social listening, sentiment analysis, and brand
campaigns can all be rolled into this one service for your
social media channels.
Complete solutions starting at US$ 10 per hour

10. Services: Community Management
Individual services starting at US$ 8 per hour.
Moderation
We can monitor your social media channels
and removing unsavory submissions. With
24/7 social media moderation, our ninjas can
work to monitor for shocking content such
as hate speech, violent imagery, or
pornography. We can also monitor for
spammers and scammers to make sure your
social media pages are squeaky clean.
For any negative content about your brand,
we can respond to your users and escalate
messages to ensure that you can quickly
remedy a situation.
Brand Campaigns
We can help you understand how your
updates, upcoming releases, or company news
is received. We can conduct social listening on
your communities to let you know what strikes
a chord.
Our agents can also perform sentiment
analysis to identify the overall tone of user
communications about you and your product.
We can even go further to listen to what
people are saying to give you valuable
feedback about what you’ve done, what you’re
doing, and what direction you should take next.
Brand campaigns are a great way to engage
your audience by having them show how
much they love your product by submitting
images, videos, and social media posts.
Deployment for these campaigns, however,
can be challenging to do in-house.
We’ll review each user entry to ensure that
inappropriate content such as nudity, gore,
spam, hate speech, and off-brand submissions
don’t reach your community’s eyes. We can
follow your guidelines or you can adapt our
general moderation guidelines to fit your
needs
Analytics

11. Services: Content Moderation
Start at US$8 per hour to deploy an agent or reach out for a volume-based quote.
Moderation is the act of filtering content to ensure that
users don’t encounter inappropriate material.
Most websites and apps moderate user generated content
before or after it is posted onto their platforms to ensure
that users are shielded from most offensive things online.
AI Moderation can provide a certain level of protection to
your users, but human moderators are still needed to keep
the smallest margin for error.
We can deploy our moderation solutions to protect your
users and your brand by filtering user generated content
based on your guidelines. Are you new to moderation? You
can adapt our general guidelines to suit your needs.
Contact us for a volume-based quote.

12. Services: Content Moderation
Simple API integration to our
moderation tool.
Contact us to learn more.

13. Services: Content Moderation
We can filter and label user-generated content on your platform.
Image Moderation
Any company that works with
user-generated images needs to set up a
system for moderation. You need sharp eyes
to monitor for more stringent guidelines.
Human moderators are still the most
accurate solution to identify illegal
pornography, nuanced political imagery, and
experienced scammers. We can provide
pre-moderation (before content is
published) or post-moderation (after content
is posted or reported).
Video moderation is more resource intensive
than image moderation. We can provide
moderation solutions based on your volumes,
SLAs, and budget. Our teams can work on live
moderation of video streams or
post-moderation of content that has already
been published or reported.
We can moderate full videos, with or without
audio or moderate video stills, where
snapshots of a submission are reviewed based
on your guidelines.
Text moderation goes beyond simple keyword
filters – we can deploy agents to review
reported text submissions for bullying,
radicalization, predatory behavior, and other
nuanced communications. We can block
inappropriate content, ban dangerous users,
and escalate concerning or illegal submissions.
We can work with your trust and safety team
to review communications on your platforms
to protect your users.
Video Moderation
Starting at US$0.015 per image Volume or deployment-based pricing
Text Moderation
Volume or deployment-based pricing

14. Services: Game Support
Start at US$8.50 per hour to deploy an agent.
After developing a compelling game, providing excellent
support is one of the most important things you can do to
serve your community. Whether you’re working on mobile,
PC, console, or VR, we can help.
We can provide traditional support for ticket, chat, and
voice interactions to deal with technical troubleshooting to
billing and payment issues. We can even provide social
media, forum, and in-game support to help manage your
communities.
Our support agents are gamers themselves – they
understand the demeanor of their audience, the culture
around gaming, and how to best help out when there are
technical problems.

15. Services: Game Support
We can help you take care of your audience to protect your brand.
Player Support
As soon as people begin playing your game,
you’ll have a steady stream of inquiries
coming from your players. We can provide
24/7 coverage for all of the channels that
you need – ticket, chat, voice, social, and
in-game support.
If your game involves any type of payment
like subscriptions, downloadable content,
microtransactions, or any digital payments,
we can help if your players have any
questions about their transactions.
Whether your game is in alpha, beta, or fully
launched, you may want to have added
support to ensure your game has enough
people playing so your players have a good
interaction.
If you’ve got an online game that where a
limited number of players have early-access,
we can provide 24/7 coverage to ensure that
they have someone to play with. We can also
deploy agents during game launches and
tournaments to keep your players involved.
Community Experience Managers are there to
look after your audience. We can protect your
communities against scammers, spammers,
trolls, and hate speech through in-game
management. We can also go onto your
forums and other social media channels to
interact with other players and manage their
expectations.
We can provide in-game, forum, and social
media moderation for your communities. Most
importantly, we'll deploy gamers to do it.
Game Populating Community Experience

16. Contact Us
Referrals Partnerships
Do you know someone who needs our
services? We’re happy to give 5%
commission for the first 6 months of
operations.
referrals@processninjas.com
Reach out if you need any of our services.
We’d be happy to create a solution tailored
specifically for you.
partners@processninjas.com
Career Opportunities
Interested in working together? Feel free to
reach out and we’d be happy to help.
jobs@processninjas.com
Casey Smith
Business Development Manager
casey@processninjas.com