Process Communication Model (Paul Olteanu)

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The Process Communication Model has been rigorously researched
and validated and staff can be taught how to apply its principles in
just a few days.
YOU CAN LEARN IT IN JUST A FEW DAYS!!!
MANAGING
DISTRESS
MOTIVATION EFFECTIVE
COMMUNICATION
PCM differs from other models in that it predicts
behavior and provides solutions for:
IT HAS BEEN USED
EXTENSIVELY AT NASA
IN THE SELECTION AND
TEAM DEVELOPMENT
PROCESSES.
IT IS ALSO IN THE
COMMUNICATION
TRAINING OF AMERICAN
PRESIDENTS
(EX: BILL CLINTON).
PROCESS COMMUNICATION MODEL
Process Communication Model© is an award winning personality and communication
theory with applications in self discovery, team development, sales, conflict
resolution, negotiation, recruiting, public speaking, teaching and marketing.
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STRUCTURE
&EASE IN
UNDERSTANDING
VALIDITY&
DOCUMENTATION
TRANSVERSAL
APPLICATION
IMMEDIATEROI
The core PCM
concepts can
be taught in
just 3 days
of training.
The PCM
methodology
is based on
1.000.000
profiles and
40 years of
research and
improvement.
The PCM is
applicable to
all fields of
activity,
personal and
professional
alike.
Even if it takes
time to fully
internalize all the
model’s concepts,
people who
undergo PCM
training confirm
tangible results
even before the 3
day training is over.
3
APPLICATIONS IN
/////////////////////////////////////////////////////////
COMMUNICATION &
PUBLIC SPEAKING
SALES
MARKETING
TEAM
DYNAMICS
CUSTOMER CARE
CONFLICT
RESOLUTION
NEGOCIATION
MANAGEMENT &
LEADERSHIP
DIFFERENTIATORS
COACHING

• Discover 6 different ways how we perceive the world and
learn how each is expressed in speech
• Learn how to speak other people’s language so that you will
be heard and understood
• Find out a personality centric approach to interaction that will
help you connect with anybody
• Design and deliver personality centric speeches and
presentations that have impact and touch people, regardless of
hierarchy, culture, age or background.
BENEFITS
COMMUNICATION & NEGOTIATION
• Find out how to read other people’s
personality structure in under 15 minutes
of interaction
• Discover the best way to get your message
across, both live and in writing
• Understand and adapt to your customers
authentic psychological needs and motivations
• Learn how to read and safely manage the
distress sequences of your clients
SALES & CUSTOMER CARE
TEAM & ORGANISATIONAL DEVELOPMENT
• Align people’s roles and objectives to their personality structure
and character strengths for maximum effectiveness
• Map out the preferred management and communication styles in
your organisation
• Understand people’s main psychological motivations and learn
how to “charge their batteries” accordingly
• Discover the root causes for team and organisational blockages
and learn how to manage them
SELF-AWARENESS
• Discover and understand your personality
structure, preferred communication style, main
motivators and patterns of distress
• Find out how your primarily see the world and
how is it different from others
• Discover and understand the hierarchy of
your 8 strongest psychological needs
• Learn and manage your behaviour patterns
when tired or in distress

MAIN PERCEPTION MANAGEMENT STYLE
DISTRESS SEQUENCESPSYCHOLOGICAL NEEDS
How they mentally perceive and interpret
the world. This will dramatically increase
your ability to adapt your language,
argumentsandinteractionstyle.
What truly matters to them and what
drivesthem.Thiswillincreaseyourrelating
skills, up your negotiation and help you
makebetterproposals.
PCMwillhelpyoutoanticipate(beingable
toobserveitevenbeforetheyareawareof
it) and defuse the destructive behaviors of
thepeopleyouinteractwith.
When working with others, at home or in
the oﬃce, what management approach
comes most natural to them and what is
leastnatural.
INSTANT ASSESSMENT &
PROFILING TOOL
In business and in personal
life, being able to accurately
“read” the person you are
interacting with is vital. Here
are some of the things you
will be able to assess about
others using PCM in
under 1 hour
of interaction.
1
1
2
2
3
3
4
4
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Paul is also certified in Story-based Transformation Process (STP) – an innovative
methodology,basedonneuroplasticityandontheprinciplesinductivelearning,that
integrates the daily exchange of short stories in order to achieve rapid personal or
organisationaltransformation.
Overthelast9years,Paulhasdevelopedprogramscumulatingmorethan7500hours
of training, coaching and consultancy on topics such as personal discovery,
communication psychology, profiling, team dynamics, personality driven sales,
personalbrandingandpublicspeakinginfrontofaudiencesfromEurope,theUnited
StatesandAsia.
Previews to his training and coaching activity he was Communications Director for
the Romanian-American University and Strategy and New Business Director for
Headvertising.
Paul has also been involved in a series of educational, environmental and creative
industries causes and has worked with brands and organizations such as: Amgen,
AVON, BCR - Erste, BRD, CBRE, CEZ, Garmin, Gothaer, Graffiti BBDO, Heineken,
Oracle,OTPBank,RaiffeisenBank,Vodafone,Wrigley.
Paulhasbeenonlinesince1997,hefoundedInovecoEnergyandheiscurrentlyliving
inthefirst100%energeticallyindependenthomeinRomania.
PaulOlteanuaSeniorTrainer&Coach
currentlyfocusingondesigninganddelivering
transformationaldevelopmentprograms,based
onthelatestfindingsinneuroscienceand
behaviouralpsychology.
Since2013Paulisacertifiedtrainerandcoachin
theProcessCommunicationModel®-anaward
winningpersonality,managementand
communicationtheorythathasbeenusedinthe
communicationtrainingofAmericanpresidents(Ex
BillClinton)andintheselectionanddevelopment
ofteamsatNASA.
/////////////////////////////////////////////////////////

FEEDBACK ON PCM
TaibiKahlerisagenius. Heknows
moreaboutpersonalitydynamics
thananyoneIknowintheworld.
BillClinton
42ndPresidentofthe
UnitedStatesofAmerica
AndreiOprea
HeadofOffice–UnitedNations
DevelopmentProgramRomania
AncaBabaneata
CEO
-GothaerRomania-
DeliaSoare
DirectorConsumerMarkets
-VodafoneRomania-
ProcessCommunicationModelisoneoftheveryfewworkshopswhere–duetothe
competenceofthetrainer–Ihadabreakthrough.Regardingthetrainerthatwehad,itwasnot
my first time taking part in a training held by Paul Olteanu. I have discovered Paul while
searching for people that make a difference, that build something and inspire others. Paul
surpassedhimself.
Coming back to PCM: Paul manages to create a friendly and relaxed atmosphere,
whilekeepingeverybodyfocusedonthesubjectpresented,andhe’sdanggood!Paulislikea
Christmas present, authentic and fresh, open and ready to answer all questions, carefully
addressing each need of his audience. The training I received has taken my communication
skillstoanewlevel!FewdaysafterconcludingtheworkshopIhadaverydifficultnegotiation
withaSecretaryofState.
ApplyingthePCMprinciplesitwaslikehavingamagicwand:Imanagedto
obtain the maximum from that negotiation, controlling the discussion and
influencingwithintegrity.TheresultsofPCMarepowerfulandthetimespentwith
Paulhasbeeninvaluable.
PaulOlteanuhasthesurprisingcapacityandopennesstoseeandunderstandwhere
the blockages in communication are, to find solutions and to change people in the business
environment.Hehelpsbothyouasamanagerandyourorganizationtoovercomeobstacles
andpushthingsforward.
I am happy to have had Paul with us in some very important projects for our
company:theProcessCommunicationModelexperience,customdesignedinternaltrainings
and others. He managed to add value every time through razor sharp insights and well
adaptedproposals,throughhisenergeticspiritandalsothroughhiscreativeapproach.
The Process Communication Model helped us get to a more complex and
accurate understanding of our organization and team, better, more efficient
communication and I would definitely say it helped us develop into a superior
performingcompany.
IamamongtheluckypeoplewhohavehadthechancetomeetPaul.ThewayImethimmade
me aware that the important questions that I ask myself have nothing to do with age, personal or
professional success. My questions were about the next step I want to make, the things I want to be
rememberedforandaboutthecouragetochangesomething.
Paul was a catalyst for me going after these answers. I believe a lot of young people would
become better human beings, making better choices and having better chances if they were to meet
Paul. And like any person who has reached at least once a crossroad, they would find the resources to
pushthroughandtaketherightpath.
I discovered the magic of the Process Communication Model. Six months ago I had no idea that such a
simple, yet amazingly powerful tool existed. After the PCM training I felt privileged to have learned
somethingthatempowersmetochangemylifeandtoimprovethelifeofthepeopleIholddear.
PCMisanexactscience,logicalandclear,yetstillmagical.
My fascination with the Process Communication Model also comes from it’s domains of
application.Ifeelandbelievethatitbringsgreatvalueinanyactivitythatrequirescommunication:when
youaretalkingwithyourownchildrenorlifepartner,whenyoucoachormentorsomeone,whenyouare
addressingaconflict,whenyouarenegotiating,whenyouaretryingtoempowerormotivateyourteam,
whenyouaretryingtowintheheartsandmindsofthepeoplearoundyou,orevenwhenyouarewriting
abanalemail.
Howwouldyoufeelifyoucouldtrulyunderstandthepeoplearoundyoujustbyhearinghow
andwhattheyspeak?
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”www.paulolteanu.ro 0730970310 paul.olteanu@gmail.com/

Process Communication Model (Paul Olteanu)

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