Priyanka Sharma Chawla has over 8 years of experience in financial operations management, procurement services, and customer service. She specializes in operations management, process improvement, vendor management, and customer relationship management. Currently she works as a Process & Systems Architect at Ericsson India Global Services, where she is responsible for the invoice to payment process globally and reengineering procurement services. Previously she held roles as a Purchase to Pay Specialist and Accounts Payable Administrator at Ericsson India, where she streamlined processes, conducted audits, and resolved escalations.