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Priyanka Sharma Chawla
Mobile: +91 9899471983| Email: priyanka22j@yahoo.com
OPERATIONS | P2P | | CUSTOMER SERVICES |
PROFESSIONAL SNAPSHOT
 An accomplished finance professional with over 8 years of experience in Financial Operations Management,P2P
procedure, Procurement Services ,Escalation Management & Back office Management
 Adept at financial operations, streamlining the operations and procedure and maintaining high level of working standards
 Skilled at building relations with customers and servicing them with excellent services
 Excellent communication
Areas of Expertise include:
Operations Management
Process Improvement
Process & Systems Expert
Vendor Management
Support for Internal Audits
Customer Relationship Management
HIGHLIGHTS
 Awarded with ‘Employee of the Quarter for streamlining of all the KPI’s and Invoice to payment process for
SriLanka
 Effectively provided training to internal employees for smooth functioning of the process
ORGANISATIONAL DETAILS
March 2015 till date: Ericsson India Global Services Pvt ltd
Role: Process & Systems Architect
• Responsible for overall Invoice to Payment process and its ways of working for all the regions globally
• Re-engineering of Procurement Services where as –is process was defined, gaps were identified and
correct ways of working with documentation was created
July 2013 till Feb 2015: Ericsson India Pvt ltd
Role: Purchase to Pay Specialist
• Innovation and re-engineering the process along with the operations team for India Region
• Conducting Monthly Governance meeting with various stake holders
• Tracking and reporting monthly KPI’s and the action plan.
• Providing support in Audit Queries
• Tracking compliance with SLA and follow up on actions for deviations
• Handling Escalation by resolution of the tickets at the 3rd
line
• Clearing the old pending cases and GR/ IR report
• Lead in Project “ Movement of all Suppliers from DD to NEFT”
• Subject Matter Expert for Invoice to Payment process
• Identified and got the old outstanding entries cleared stuck since 2002 which had a financial impact
of profit 80MINR to the company
July 2010 to August 2013: Ericsson India Pvt Ltd
Role: Accounts Payable Administrator
 Managing end to end procure to pay operations
 Vendor Management
 Voucher Review for Quality
 Resolution of Old Inter Company cases
 Responsible for monthly SOX audits for Non PO Invoices
 Daily activities include Client management, Handling Escalation, Reporting to Senior management..
 Recipient of various laurels and awards which includes monthly and quarterly awards for the good performance
executed
July 2008 to June 2010: Ericsson India Pvt Ltd
Role: Specialist
 Handled queries for Accounts payable, Roles & Authorization, Concur and Travel & Expense
 Specialist for Accounts to Payable
Oct 2007 to July 2008: Oberoi & Kataria Associates
Role: Generalist
 Handled queries for Accounts payable, Roles & Authorization, Concur and Travel & Expense
 Specialist for Accounts to Payable
EDUCATION
 2013 MBA Finance Sikkim Manipal University for Distance Learning
 2003 Bachelors in Science ,HP University
 2004 Bachelor in Education, HP University
IT SKILLS
 Proficient in MS Office (Word, Excel, PowerPoint,)
 Worked on Oracle, SAP
 ARIS
PERSONAL DOSSIER
Date of Birth: 22.Jan.1983
Address : West Delhi Ramesh Nagar- 110015
Passport : Available

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Priyanka S Chawla

  • 1. Priyanka Sharma Chawla Mobile: +91 9899471983| Email: priyanka22j@yahoo.com OPERATIONS | P2P | | CUSTOMER SERVICES | PROFESSIONAL SNAPSHOT  An accomplished finance professional with over 8 years of experience in Financial Operations Management,P2P procedure, Procurement Services ,Escalation Management & Back office Management  Adept at financial operations, streamlining the operations and procedure and maintaining high level of working standards  Skilled at building relations with customers and servicing them with excellent services  Excellent communication Areas of Expertise include: Operations Management Process Improvement Process & Systems Expert Vendor Management Support for Internal Audits Customer Relationship Management HIGHLIGHTS  Awarded with ‘Employee of the Quarter for streamlining of all the KPI’s and Invoice to payment process for SriLanka  Effectively provided training to internal employees for smooth functioning of the process ORGANISATIONAL DETAILS March 2015 till date: Ericsson India Global Services Pvt ltd Role: Process & Systems Architect • Responsible for overall Invoice to Payment process and its ways of working for all the regions globally • Re-engineering of Procurement Services where as –is process was defined, gaps were identified and correct ways of working with documentation was created July 2013 till Feb 2015: Ericsson India Pvt ltd Role: Purchase to Pay Specialist • Innovation and re-engineering the process along with the operations team for India Region • Conducting Monthly Governance meeting with various stake holders • Tracking and reporting monthly KPI’s and the action plan. • Providing support in Audit Queries • Tracking compliance with SLA and follow up on actions for deviations • Handling Escalation by resolution of the tickets at the 3rd line • Clearing the old pending cases and GR/ IR report • Lead in Project “ Movement of all Suppliers from DD to NEFT” • Subject Matter Expert for Invoice to Payment process • Identified and got the old outstanding entries cleared stuck since 2002 which had a financial impact of profit 80MINR to the company July 2010 to August 2013: Ericsson India Pvt Ltd Role: Accounts Payable Administrator  Managing end to end procure to pay operations  Vendor Management
  • 2.  Voucher Review for Quality  Resolution of Old Inter Company cases  Responsible for monthly SOX audits for Non PO Invoices  Daily activities include Client management, Handling Escalation, Reporting to Senior management..  Recipient of various laurels and awards which includes monthly and quarterly awards for the good performance executed July 2008 to June 2010: Ericsson India Pvt Ltd Role: Specialist  Handled queries for Accounts payable, Roles & Authorization, Concur and Travel & Expense  Specialist for Accounts to Payable Oct 2007 to July 2008: Oberoi & Kataria Associates Role: Generalist  Handled queries for Accounts payable, Roles & Authorization, Concur and Travel & Expense  Specialist for Accounts to Payable EDUCATION  2013 MBA Finance Sikkim Manipal University for Distance Learning  2003 Bachelors in Science ,HP University  2004 Bachelor in Education, HP University IT SKILLS  Proficient in MS Office (Word, Excel, PowerPoint,)  Worked on Oracle, SAP  ARIS PERSONAL DOSSIER Date of Birth: 22.Jan.1983 Address : West Delhi Ramesh Nagar- 110015 Passport : Available