Pricing Genie
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The document provides step-by-step instructions for setting up pricing rules using Pricing Genie, including how to show results, edit results, ignore certain vehicles, and provides an example of rules.
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CPO Perspective
Certified pre-owned vehicle sales have grown significantly in recent years due to increasing consumer awareness and availability of late model used vehicles. Sales reached a record high of 2.1 million units in 2013, up 15% from the previous year, and are on pace to set another record in 2014. This growth has been fueled by recovering auto demand, economic concerns driving buyers to certified pre-owned vehicles for their warranty coverage and affordability, and rising supply of off-lease late model vehicles from new car sales. Manufacturers have also seen benefits from promoting certified pre-owned programs in supporting residual values and increasing customer loyalty.
Analyst Note January
Closing rates for new vehicle sales in Canada average 32%, ranging from 20-42% by brand. However, focusing only on closing rates risks overlooking customer satisfaction, as research shows satisfaction declines as closing rates rise. Specifically, dealers who rush the vehicle delivery process in order to make more sales achieve lower customer loyalty and return rates for service. Prioritizing customer experience during the entire dealership relationship, including delivery, leads to higher customer retention and long-term value for dealerships.
Market Metrics 5 14
This document contains information from J.D. Power and Associates regarding vehicle sales trends and statistics from May 2013 to May 2014. J.D. Power and Associates does not guarantee the accuracy of the information and requires proper attribution. The document includes charts showing trends in new and used vehicle sales, average monthly payments, percentage of loans over 72 months, difference between new vehicle price and customer price, percentage of negative equity trade-ins, and average transaction price.
Modify Users
This document provides instructions for accessing the administration functionality within AAX to manage users. It directs the user to log in, click Administration, then Users, select their dealer name, where they can see a list of all users and modify statuses or passwords. It emphasizes clicking save after making any changes to ensure they are captured.
Social Media for Auto Dealers
This document discusses how social media can empower automotive dealers. It outlines that social media gives dealers the ability to connect with consumers in real time from anywhere. This allows dealers to build relationships and regain power from consumers who now have more information available online. The document then explains that social media is important for building brand awareness, maintaining customer loyalty, interacting with customers, and improving organic search engine rankings. Dealers who effectively use social media can see benefits in increased exposure and sales.
Transforming Retail
The document discusses how automakers must transform their retail models to engage today's digitally connected consumers. It recommends automakers focus on four key dimensions:
1) Disruptive Differentiation - Develop new differentiated offerings like eco-friendly vehicles, embedded connectivity services, and mobility services to appeal to changing consumer demands.
2) Connected Experience - Capitalize on opportunities to ensure loyalty by integrating electronic customization and control of vehicle features through remote apps.
3) Social Reach - Engage customers through social media innovation and collecting frequent customer interaction data to develop stronger relationships.
4) Transparent Channels - Enable new sales channels for products, services and revenue through partnerships that implement open vehicle enhancements beyond
Market Metrics October 2014
This document from J.D. Power and Associates provides information and data on vehicle sales trends from October 2013 to October 2014. It includes charts showing trends in new vs used vehicle sales, average monthly payments, percentage of loans over 72 months, difference between new vehicle price and customer price, and percentage of vehicles traded in with negative equity. The document notes that J.D. Power does not guarantee the accuracy of the information and requires attribution for any materials quoted from the publication.
Think Fast
CDK is a company that provides technology solutions to automotive dealerships to help them operate more efficiently and profitably. The document highlights several key areas where CDK's solutions can help dealerships, including customer experience, inventory management, digital marketing, collaboration tools, finance and insurance processes, and fixed operations. It summarizes data that shows the financial and operational benefits dealerships can see by optimizing these areas with CDK's tools. The document encourages dealerships to contact their CDK representative to learn more about how CDK's insights and solutions can help them "move faster forward."
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Certified pre-owned vehicle sales have grown significantly in recent years due to increasing consumer awareness and availability of late model used vehicles. Sales reached a record high of 2.1 million units in 2013, up 15% from the previous year, and are on pace to set another record in 2014. This growth has been fueled by recovering auto demand, economic concerns driving buyers to certified pre-owned vehicles for their warranty coverage and affordability, and rising supply of off-lease late model vehicles from new car sales. Manufacturers have also seen benefits from promoting certified pre-owned programs in supporting residual values and increasing customer loyalty.
Analyst Note January
Closing rates for new vehicle sales in Canada average 32%, ranging from 20-42% by brand. However, focusing only on closing rates risks overlooking customer satisfaction, as research shows satisfaction declines as closing rates rise. Specifically, dealers who rush the vehicle delivery process in order to make more sales achieve lower customer loyalty and return rates for service. Prioritizing customer experience during the entire dealership relationship, including delivery, leads to higher customer retention and long-term value for dealerships.
Market Metrics 5 14
This document contains information from J.D. Power and Associates regarding vehicle sales trends and statistics from May 2013 to May 2014. J.D. Power and Associates does not guarantee the accuracy of the information and requires proper attribution. The document includes charts showing trends in new and used vehicle sales, average monthly payments, percentage of loans over 72 months, difference between new vehicle price and customer price, percentage of negative equity trade-ins, and average transaction price.
Modify Users
This document provides instructions for accessing the administration functionality within AAX to manage users. It directs the user to log in, click Administration, then Users, select their dealer name, where they can see a list of all users and modify statuses or passwords. It emphasizes clicking save after making any changes to ensure they are captured.
Social Media for Auto Dealers
This document discusses how social media can empower automotive dealers. It outlines that social media gives dealers the ability to connect with consumers in real time from anywhere. This allows dealers to build relationships and regain power from consumers who now have more information available online. The document then explains that social media is important for building brand awareness, maintaining customer loyalty, interacting with customers, and improving organic search engine rankings. Dealers who effectively use social media can see benefits in increased exposure and sales.
Transforming Retail
The document discusses how automakers must transform their retail models to engage today's digitally connected consumers. It recommends automakers focus on four key dimensions:
1) Disruptive Differentiation - Develop new differentiated offerings like eco-friendly vehicles, embedded connectivity services, and mobility services to appeal to changing consumer demands.
2) Connected Experience - Capitalize on opportunities to ensure loyalty by integrating electronic customization and control of vehicle features through remote apps.
3) Social Reach - Engage customers through social media innovation and collecting frequent customer interaction data to develop stronger relationships.
4) Transparent Channels - Enable new sales channels for products, services and revenue through partnerships that implement open vehicle enhancements beyond
Market Metrics October 2014
This document from J.D. Power and Associates provides information and data on vehicle sales trends from October 2013 to October 2014. It includes charts showing trends in new vs used vehicle sales, average monthly payments, percentage of loans over 72 months, difference between new vehicle price and customer price, and percentage of vehicles traded in with negative equity. The document notes that J.D. Power does not guarantee the accuracy of the information and requires attribution for any materials quoted from the publication.
Think Fast
CDK is a company that provides technology solutions to automotive dealerships to help them operate more efficiently and profitably. The document highlights several key areas where CDK's solutions can help dealerships, including customer experience, inventory management, digital marketing, collaboration tools, finance and insurance processes, and fixed operations. It summarizes data that shows the financial and operational benefits dealerships can see by optimizing these areas with CDK's tools. The document encourages dealerships to contact their CDK representative to learn more about how CDK's insights and solutions can help them "move faster forward."
The 15 Minute Rule
The document discusses a J.D. Power survey that found vehicle buyers view the shopping experience as a four step process: browsing inventory without a salesperson, test driving, negotiating price, and final paperwork. The survey found that overall satisfaction drops significantly if any of these steps takes longer than 15 minutes. Dealers should aim to complete browsing, negotiating, and paperwork within 15 minutes to keep customers satisfied. Vehicle delivery is an exception, as satisfaction improves up to 45 minutes due to customers learning about their new vehicle's features.
Analyst Note May 2013
Vehicle quality differences between brands in the non-luxury market have narrowed significantly in recent years, with the gap between the highest and lowest-performing brands decreasing. While continuous improvements are still important, quality alone can no longer be a major competitive differentiator for brands. Service quality remains an area where dealers can distinguish themselves, as average service satisfaction scores still leave room for improvement. A top-rated service experience can significantly increase customer retention more than vehicle quality.
Market Metrics July 2014
This document from J.D. Power and Associates discusses vehicle sales data and statistics from July 2013 to July 2014. It provides information on the percentage of new and used vehicle purchases, average monthly payments for new leases and loans, the percentage of new vehicle loans with terms of 72 months or greater, new vehicle prices compared to customer facing prices, the percentage of negative equity and trade-in vehicles, and the average new vehicle price versus transaction price. All information and data is copyrighted by J.D. Power and Associates.
ROI Refresher
DealerTrack's AAX inventory solution provides tools to help dealers optimize return on investment (ROI) for used vehicle inventory. ROI is calculated by taking the annualized profit from a vehicle and dividing it by its cost of sale. Using AAX reports, dealers can calculate ROI at the unit, monthly, and yearly levels to evaluate performance and identify opportunities to improve profits through adjustments to inventory levels, purchase prices, or time to sale. The 2012 Canadian industry benchmark for used vehicle ROI was 78% for vehicles retailed within an average of 65 days.
Analyst Note March
Millennials, aged 18 to 34, are an important demographic for the automotive industry as they enter their prime vehicle buying years. However, they are less loyal to dealers and more influenced by recommendations from friends and family than older buyers. To attract more business from Millennials, dealers must focus on increasing customer advocacy by providing excellent sales and service experiences that delight customers and encourage them to share many positive recommendations.
App vs Trade
This document provides benchmarks for evaluating used vehicle appraisals and sales over a one-month time interval, including that appraisals should be twice the amount of retail sales, the ratio of trades won to total trades should be between 45-50%, and any trades missed should also be tracked.
Market Metrics - April 2015
This document contains information from J.D. Power and Associates regarding vehicle sales data and analytics. J.D. Power and Associates does not guarantee the accuracy of the information and is not responsible for errors. Permission is required to reproduce or use the information. The document includes charts showing new and used vehicle sales trends, average loan terms and payments, incentive spending, and negative equity rates over time.
Price Band Report
This document provides instructions for accessing and using a sales analysis report in the AAX system to review past sales performance by price band and model. It explains that users can access the "Sales Analysis by Price Band" report in the REPORT section of AAX, where they can view sales data categorized by price points and vehicle makes/models. The report allows users to analyze previous months' or years' sales to help improve inventory alignment and inform future strategic decisions around price points and vehicle selection.
Analyst Note July 2013
The document discusses how many vehicle shoppers who reject a model because they perceive it does not fit their needs ultimately purchase another vehicle in the same segment. It finds that despite rejecting a compact car, small SUV, or midsize sedan due to perceived lack of fit, 66% of compact car shoppers, 47% of small SUV shoppers, and 51% of midsize sedan shoppers buy another vehicle in the same segment. This suggests dealers could influence more of these shoppers by better understanding their needs during the discovery process.
NADA - Used Vehicle Price Report
This document summarizes a report from NADA on used vehicle prices by age level. It finds that from 2007-2012, prices grew 18% for vehicles 1-3 years old but even more, 21.5% on average, for vehicles 4-10 years old. Recently, prices have softened 1.2% for vehicles under 4 years as new vehicle demand and incentives increase, drawing customers from used vehicles. However, older vehicle prices have remained steady as quality improvements make them more desirable and supply declines. NADA predicts prices will continue to diverge, with newer used vehicles softening 1.5% in 2013 while older models see 1.5% growth or remain flat.
Price Driver
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Canada Digital Future 2014
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- Smartphones reached 3 out of 4 mobile users in Canada, with ownership skewing younger and higher income. Android grew its share of the smartphone market while 4G connectivity increased dramatically.
- Canadians watched more online video across categories, spending more time and reaching more of the population than Americans. Mobile video, including live TV, increased significantly year-over-year.
Analyst Note February 2014
The document discusses different strategies dealers use for vehicle delivery and which is most effective based on a consumer study. The study found that customer satisfaction was highest when delivery was conducted by a specialist, scoring 881 out of 1000, rather than the salesperson or a second delivery. While specialist deliveries are more satisfying, they remain less common than salesperson deliveries. The delivery process also impacts broader issues like customer service visits and perceived quality problems.
The Human Brand
According to the document, companies are evaluated and judged by customers in remarkably similar ways to how people evaluate and judge other individuals. Our perceptions of companies are driven by spontaneous judgments of their warmth (trustworthiness, kindness) and competence (capability, intelligence), just as with people. These perceptions significantly influence customers' emotions, purchase intent, and loyalty towards companies. In order to succeed, companies must build genuine relationships with customers through displaying warmth, competence, and intentions that customers view as worthy. Social media has increased customers' ability to hold companies accountable and express discontent when they feel wronged.
NADA Incentive Analysis
The document discusses the history of incentive use in the automotive industry from the 1990s to present. It notes that incentive spending grew dramatically from the mid-1990s to 2004, helping new vehicle sales reach record highs but also depressing used vehicle prices. Manufacturers began reducing incentive use in the mid-2000s in response to negative impacts on used vehicle values. Incentive spending has declined since but risks rising again with increased production capacity if sales growth levels off.
Brand Telemetry Report
The document summarizes the results of a survey of 2,000 Canadians about their satisfaction with their current vehicles and brands. Some key findings include:
- Just over half of Canadians (51%) are satisfied with their current vehicle, but only 29% consider themselves very satisfied. Satisfaction varies by brand origin.
- Half of Canadians plan to buy the same brand next time, while the other half plan to switch brands, representing both a threat and opportunity for brands.
- Customer advocacy, as measured by Net Promoter Scores, varies significantly by brand origin, with Asian brands highest and North American brands below average.
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The document discusses a J.D. Power survey that found vehicle buyers view the shopping experience as a four step process: browsing inventory without a salesperson, test driving, negotiating price, and final paperwork. The survey found that overall satisfaction drops significantly if any of these steps takes longer than 15 minutes. Dealers should aim to complete browsing, negotiating, and paperwork within 15 minutes to keep customers satisfied. Vehicle delivery is an exception, as satisfaction improves up to 45 minutes due to customers learning about their new vehicle's features.
Analyst Note May 2013
Vehicle quality differences between brands in the non-luxury market have narrowed significantly in recent years, with the gap between the highest and lowest-performing brands decreasing. While continuous improvements are still important, quality alone can no longer be a major competitive differentiator for brands. Service quality remains an area where dealers can distinguish themselves, as average service satisfaction scores still leave room for improvement. A top-rated service experience can significantly increase customer retention more than vehicle quality.
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This document from J.D. Power and Associates discusses vehicle sales data and statistics from July 2013 to July 2014. It provides information on the percentage of new and used vehicle purchases, average monthly payments for new leases and loans, the percentage of new vehicle loans with terms of 72 months or greater, new vehicle prices compared to customer facing prices, the percentage of negative equity and trade-in vehicles, and the average new vehicle price versus transaction price. All information and data is copyrighted by J.D. Power and Associates.
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DealerTrack's AAX inventory solution provides tools to help dealers optimize return on investment (ROI) for used vehicle inventory. ROI is calculated by taking the annualized profit from a vehicle and dividing it by its cost of sale. Using AAX reports, dealers can calculate ROI at the unit, monthly, and yearly levels to evaluate performance and identify opportunities to improve profits through adjustments to inventory levels, purchase prices, or time to sale. The 2012 Canadian industry benchmark for used vehicle ROI was 78% for vehicles retailed within an average of 65 days.
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Millennials, aged 18 to 34, are an important demographic for the automotive industry as they enter their prime vehicle buying years. However, they are less loyal to dealers and more influenced by recommendations from friends and family than older buyers. To attract more business from Millennials, dealers must focus on increasing customer advocacy by providing excellent sales and service experiences that delight customers and encourage them to share many positive recommendations.
App vs Trade
This document provides benchmarks for evaluating used vehicle appraisals and sales over a one-month time interval, including that appraisals should be twice the amount of retail sales, the ratio of trades won to total trades should be between 45-50%, and any trades missed should also be tracked.
Market Metrics - April 2015
This document contains information from J.D. Power and Associates regarding vehicle sales data and analytics. J.D. Power and Associates does not guarantee the accuracy of the information and is not responsible for errors. Permission is required to reproduce or use the information. The document includes charts showing new and used vehicle sales trends, average loan terms and payments, incentive spending, and negative equity rates over time.
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This document provides instructions for accessing and using a sales analysis report in the AAX system to review past sales performance by price band and model. It explains that users can access the "Sales Analysis by Price Band" report in the REPORT section of AAX, where they can view sales data categorized by price points and vehicle makes/models. The report allows users to analyze previous months' or years' sales to help improve inventory alignment and inform future strategic decisions around price points and vehicle selection.
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The document discusses how many vehicle shoppers who reject a model because they perceive it does not fit their needs ultimately purchase another vehicle in the same segment. It finds that despite rejecting a compact car, small SUV, or midsize sedan due to perceived lack of fit, 66% of compact car shoppers, 47% of small SUV shoppers, and 51% of midsize sedan shoppers buy another vehicle in the same segment. This suggests dealers could influence more of these shoppers by better understanding their needs during the discovery process.
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Price Driver is a tool in DealerTrack's AAX system that provides dealers with market data and pricing insights for appraising and managing inventory by matching vehicle VINs to exact and similar market listings; it allows dealers to see how their pricing compares to current retail market conditions and make adjustments if needed; the presenter reviewed how Price Driver works and its advantages for appraising vehicles and pricing inventory.
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Analyst Note February 2014
The document discusses different strategies dealers use for vehicle delivery and which is most effective based on a consumer study. The study found that customer satisfaction was highest when delivery was conducted by a specialist, scoring 881 out of 1000, rather than the salesperson or a second delivery. While specialist deliveries are more satisfying, they remain less common than salesperson deliveries. The delivery process also impacts broader issues like customer service visits and perceived quality problems.
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According to the document, companies are evaluated and judged by customers in remarkably similar ways to how people evaluate and judge other individuals. Our perceptions of companies are driven by spontaneous judgments of their warmth (trustworthiness, kindness) and competence (capability, intelligence), just as with people. These perceptions significantly influence customers' emotions, purchase intent, and loyalty towards companies. In order to succeed, companies must build genuine relationships with customers through displaying warmth, competence, and intentions that customers view as worthy. Social media has increased customers' ability to hold companies accountable and express discontent when they feel wronged.
NADA Incentive Analysis
The document discusses the history of incentive use in the automotive industry from the 1990s to present. It notes that incentive spending grew dramatically from the mid-1990s to 2004, helping new vehicle sales reach record highs but also depressing used vehicle prices. Manufacturers began reducing incentive use in the mid-2000s in response to negative impacts on used vehicle values. Incentive spending has declined since but risks rising again with increased production capacity if sales growth levels off.
Brand Telemetry Report
The document summarizes the results of a survey of 2,000 Canadians about their satisfaction with their current vehicles and brands. Some key findings include:
- Just over half of Canadians (51%) are satisfied with their current vehicle, but only 29% consider themselves very satisfied. Satisfaction varies by brand origin.
- Half of Canadians plan to buy the same brand next time, while the other half plan to switch brands, representing both a threat and opportunity for brands.
- Customer advocacy, as measured by Net Promoter Scores, varies significantly by brand origin, with Asian brands highest and North American brands below average.
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4:这个认证书并且可以归档倒地方
5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息
6:个人职称评审加20分
7:个人信誉贷款加10分
8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才
Best Places to Stay in New Brunswick, Canada.
New Brunswick, a picturesque province in eastern Canada, offers a plethora of unique and charming places to stay for every kind of traveler. From the historic allure of Fredericton and the vibrant culture of Saint John to the natural beauty of Fundy National Park and the serene coastal towns like St. Andrews by-the-Sea, there's something for everyone. Whether you prefer luxury resorts, cozy inns, rustic lodges, or budget-friendly options, the best places to stay in New Brunswick ensure a memorable stay, allowing you to fully immerse yourself in the province's rich history, stunning landscapes, and warm hospitality.
https://www.mmanor.ca/blog/best-5-bed-and-breakfast-new-brunswick-canada
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