The document discusses the priSM® Institute, which provides a credential for IT service management professionals through continual professional development and assessment. It establishes different levels of credentials from Student to Fellow based on experience and qualifications. Maintaining the credential requires ongoing education credits and contributions to the field. The global structure establishes regional priSM® Institutes that provide local support under a global governance board to promote the credential worldwide in a standardized way.

1. itSMF International
The IT Service Management Forum
professional recognition for IT Service Management
Why you should become a priSM®
credential holder
6/24/2011 Issue 4 – © priSM® 2011 1

2. priSM® Institute – credential (a definition)
Credential
awarded to an individual based on specific
criteria and then maintained via a specified
program of activities
Certification
based on achieving a specific set of skills,
usually ‘tested’ via an exam
Membership
fee-based group that only requires one to
abide by group rules and pay annual dues
for individual or corporate membership
6/24/2011 Issue 3 – Page 2

3. priSM® Institute – our purpose
• Supporting our credential holders by :
• promoting their standing in the industry
• recognising performance of ITSM professionals through
the award of an earned credential
• application of a professional code of conduct
• defining a globally recognized benchmark for the
performance of ITSM professionals
• requiring and enabling them to use our continual
professional development program
• providing opportunities to be mentored and also to
support the development of other credential holders
6/24/2011 Issue 3 – Page 3

4. priSM® Institute – recognizing you, providing opportunity…
Earn
distinction and
recognition
Provides a
structured
YOU path for
continuing
professional
Experience growth
Commitment to continual professional
Can lead to
development (CPD) career
Support of others opportunities
Awarded and
Contribution to the ITSM industry advancement
priSM®
credential
Qualifications
Gain support
(as a mentee)
Support others
(as a mentor)
6/24/2011 Issue 3 – Page 4

5. priSM® Institute – credential levels
SSM® ASM® PSM® DPSM® FSM®
Student in Associate in Professional Distinguished Fellow in
Service Service in Service Professional Service
Management Management Management in Service Management
Management
6/24/2011 Issue 3 – Page 5

6. priSM® Institute – credential services
• The Registry
– Listing of credential holders
• Future state: searchable by specialization, years of
experience, certification, credential
• Used by consultants, HR departments, recruitment agencies
etc…
• Mentoring
– Pairing of volunteer mentors to mentees who have a specific
support need
• Monitored and assessed
6/24/2011 Issue 3 – Page 6

7. priSM® Institute – what it takes to apply
• Proof of current and historical (if applicable) level of
responsibility, experience and competence within Service
Management
• Continual engagement in the field of Service Management
in the eyes of peers, employers, clients and team members
• Commitment to continual professional development
– Professional contributions
– Ongoing education
• Membership in itSMF
• Endorsement and commitment to a Code of Ethics
– Standard of Conduct
6/24/2011 Issue 3 – Page 7

8. priSM® Institute – Code of Ethics
6/24/2011 Issue 3 – Page 8

9. priSM® Institute – example of requirements
Example credential level Example profile
Student • Undergraduate or graduate student carrying at least a 50% normal full-time academic
course of study
• Demonstrate a reasonable interest in the area of Service Management
Professional • The priSM® Professional has 6 years of service management experience, holds two
certificates at the professional level or above and is contributing on a wider basis in
the industry, e.g. attending/contributing to service management events
Fellow • The priSM® Fellow is an industry leader whose contributions to the Service
Management profession are recognized by other industry leaders and their peers. It is
a nominated/honorary credential.
Specific requirements can be found in the priSM® handbook…
http://www.theprisminstitute.org
…and you can check your profile using the priSM® Calculator found on the “Applying to priSM” web
page
6/24/2011 Issue 3 – Page 9

10. priSM® Institute – CPD requirements
Credential level Elective area Mandatory Annual
credits credits minimum
(e.g. certifications, in the areas of credits
conference/meeting Authorship, Presenting
(total)
attendances, SME or Volunteering (APV)
activities or the APV list)
Student 10 n/a 10
Associate 20 n/a 20
Professional 34 6 40
Distinguished 40 12 52
Professional
Fellow 20 24 44
6/24/2011 Issue 3 – Page 10

11. itSMF International
The IT Service Management Forum
priSM® Institute – global direction…
6/24/2011 Issue 3 – © priSM® 2011 11

12. priSM® Institute – global structure
Global governance
Strategic direction Global priSM® Institute
Establishes the policies and principles
Global ambassadors for priSM®
(GpI)
Represents the RpIs to the GpI board with Global priSM® Advisory
feedback and innovative ideas Committee
Provides support for Chapters Americas priSM® EMEA priSM® Institute PacRim priSM® Institute
Ensures regional
considerations are addressed Institute (RpI) (RpI) (RpI)
established Feb 2010 establishes Feb 2011 establishes Q3 2011
Local support by Chapter Boards
Regional itSMF Regional itSMF Regional itSMF
Develops localized additional benefits Chapters – priSM® Chapters – priSM® Chapters – priSM®
Addresses local governance needs
Portfolio Portfolio Portfolio
6/24/2011 Issue 3 – Page 12

13. priSM® Institute – some thoughts to leave you with…
itSMF International
The IT Service Management Forum
“priSM® is a major step towards the maturity of the ITSM industry.
This program offers a valid, objective and consistent, global
understanding that can be a valuable tool to those in search of the best
ITSM professionals.
It also offers our members a career path to meet personal growth
aspirations – no matter where they are today.”
David Cannon FSM®
Chair of the itSMF International Executive Board
visit http://www.theprisminstitute.org
6/24/2011 Issue 3 – Page 13

14. itSMF International
The IT Service Management Forum
Stand out from the crowd, apply now
visit http://www.theprisminstitute.org
Questions should be directed to the Global Program Manager:
Suzanne D. Van Hove, Ed.D., FSM®
suzanne.van.hove@itsmfi.org
Skype: sdvanhove
502-456-4322 (USA)
6/24/2011 Issue 3 – © priSM® 2011 14