1. Presented By : Pradeep Fernando

2. My Aim
 Reducing Guest complains.
 Improving Customer experience.

3. We are working in a nice & pleasant Hotel

4. Newly Refurbished Library

6. K-Suit - Luxurious Bed rooms

7. Sitting room in K-Suit

8. We are :
Competitive in hotel market
My aim is to bring back our guests
again & again.
Many more hotels coming up around the London,
UK and world wide
We have limited travellers around london

9. Lack of facilities for our guests
 High noisy toilet pump system
 Bad ventilation in the K-suits
 Not enough toilet facilities for meeting rooms

10. High noisy toilet pump system
•Issue has been there from long time
•Resolving process will be starting shortly.
•Issue will be rectifies with in weeks.

11. Kitchen extractor grill

12. This my fresh air unit to K-suit

13. Kitchen extractor effect to fresh air unit.

14. Meeting room – more toilets

15. •We have enough space in the
green room
•My idea is to provide more
facilities in this extra space
•So our guests will benefit out of it,
rather than going to second floor

16. Aim...
 If we not find more facilities, they would
not come back.
 Some of the guests may not complaint
 Generally we loosing 20 guest per month due
to lack of facilities.
 We loose aprox. 240 guest per year.
 Not only that; above 240 guest would not
recommend to others to stay at K-west
 Bad comments may go to Trip Advisor & our
current rating may go down.
 So my aim is to facilitate our guest & bring them
back Again... & Again... to improve K-west

17. Thank You...!