The document summarizes a presentation about quality and psychology in industrial organizations. The presentation covered:
- Definitions of quality and industrial-organizational psychology.
- The challenge of implementing quality systems and measuring their success within an organization's culture.
- Factors like employee motivation, demographics, and resistance that influence successfully embedding quality practices.
- The importance of loyalty over customer satisfaction and its impact on profits.
- Measuring success or failure of quality initiatives.
In this presentation, part of Multiplicity's ongoing speaker series about Launching and Growing: Your First 100 Customers, AskingCanadians Vice President Raj Manocha focuses on how insights can help companies better understand their customers and what’s important to them. The presentation highlights the role insights can play in innovation, cost effective ways for start-ups to collect insights and how research can make you a thought leader.
UCT Upstarts 2015: Week 14: Life lessons in Business with Saul Kornik from Af...UCT Upstarts
UCT Upstarts 2015: Week 14: Life lessons in Business with Saul Kornik from Africa health placements
UCT Upstarts is the Vice-Chancellor’s Social Innovation Challenge. It’s a joint-initiative between UCT, the Bertha Centre for Social Innovation & Entrepreneurship and Super Stage. UCT Upstarts is igniting a ‘Student Start-up Nation’ by creating a parallel university experience – one that produces a generation of both graduates and social entrepreneurs - who solve real-world problems from campus, and launch start-up realities beyond it. UCT Upstarts is building a ‘Social Innovation Culture’ that literally does make Africa work better and is helping to create an ‘Innovation Economy’ that actually does create jobs – starting from campus!
Companies struggle today to create the experiences their Marketing say they do. It boils down to Culture and the consistent behaviours of all employees across all levels of management. Here's my presentation from the Africa HR Summit.
Revealing the Top Customer Centricity Best Practices in Fortune 500BeyondPhilosophyUSA
In this webinar we reveal the best practices from leading companies in each of the 9 key organizational areas (e.g. people, culture and leadership, marketing, customer strategy, measurements etc.) that need to be addressed to provide an emotionally engaging customer experience.
http://www.qualtrics.com/employee-engagement/
Bryce Winkelman talks about employee engagement at the Talent Summit (Dublin Mansion House, March 4th).
Qualtrics 360: Sophisticated employee development made simple
In the world of human resources and the battle for talent, “It is all about that CULTURE.” It seems like every few years or when there is a major shift in the organization someone in leadership starts to ask about the state of the corporate culture and a team is put in place to revamp or fine tune it. Many academicians, HR professionals and business leaders have spent countless hours trying to figure out how to fix or reinvent the corporate culture. In this this Spotlight webinar, we will explore why efforts fall short, what the trends are and how you can create alignment and expand ownership. Finally, we will leave you with a one-pager that will help guide you through your journey in tweaking your corporate culture.
This webinar will cover:
Why corporate culture initiatives fail or fall short.
The seven major workplace trends that will impact your company culture.
How to leverage internal resources to identify, embrace and reinvigorate your company culture.
How organizations can align diversity and inclusion to support corporate culture transformation.
Just when you think you’ve mastered social media… along comes UGC, the “visual web” and SnapChat. We explore practical tips on how to adapt 6 key social media trends.
In this presentation, part of Multiplicity's ongoing speaker series about Launching and Growing: Your First 100 Customers, AskingCanadians Vice President Raj Manocha focuses on how insights can help companies better understand their customers and what’s important to them. The presentation highlights the role insights can play in innovation, cost effective ways for start-ups to collect insights and how research can make you a thought leader.
UCT Upstarts 2015: Week 14: Life lessons in Business with Saul Kornik from Af...UCT Upstarts
UCT Upstarts 2015: Week 14: Life lessons in Business with Saul Kornik from Africa health placements
UCT Upstarts is the Vice-Chancellor’s Social Innovation Challenge. It’s a joint-initiative between UCT, the Bertha Centre for Social Innovation & Entrepreneurship and Super Stage. UCT Upstarts is igniting a ‘Student Start-up Nation’ by creating a parallel university experience – one that produces a generation of both graduates and social entrepreneurs - who solve real-world problems from campus, and launch start-up realities beyond it. UCT Upstarts is building a ‘Social Innovation Culture’ that literally does make Africa work better and is helping to create an ‘Innovation Economy’ that actually does create jobs – starting from campus!
Companies struggle today to create the experiences their Marketing say they do. It boils down to Culture and the consistent behaviours of all employees across all levels of management. Here's my presentation from the Africa HR Summit.
Revealing the Top Customer Centricity Best Practices in Fortune 500BeyondPhilosophyUSA
In this webinar we reveal the best practices from leading companies in each of the 9 key organizational areas (e.g. people, culture and leadership, marketing, customer strategy, measurements etc.) that need to be addressed to provide an emotionally engaging customer experience.
http://www.qualtrics.com/employee-engagement/
Bryce Winkelman talks about employee engagement at the Talent Summit (Dublin Mansion House, March 4th).
Qualtrics 360: Sophisticated employee development made simple
In the world of human resources and the battle for talent, “It is all about that CULTURE.” It seems like every few years or when there is a major shift in the organization someone in leadership starts to ask about the state of the corporate culture and a team is put in place to revamp or fine tune it. Many academicians, HR professionals and business leaders have spent countless hours trying to figure out how to fix or reinvent the corporate culture. In this this Spotlight webinar, we will explore why efforts fall short, what the trends are and how you can create alignment and expand ownership. Finally, we will leave you with a one-pager that will help guide you through your journey in tweaking your corporate culture.
This webinar will cover:
Why corporate culture initiatives fail or fall short.
The seven major workplace trends that will impact your company culture.
How to leverage internal resources to identify, embrace and reinvigorate your company culture.
How organizations can align diversity and inclusion to support corporate culture transformation.
Just when you think you’ve mastered social media… along comes UGC, the “visual web” and SnapChat. We explore practical tips on how to adapt 6 key social media trends.
Organization Development and Culture Change Solutions from InspireOne
Presentation psychology of quality - section 1510
1. The Aspects of Quality Hosted by ASQ American Society for Quality Section 1510 Miami December 7, 2010 Miami, Flrodia Hidden The Psychology Behind the Processes Solutions Performance Through Culture
2. Th e Ag e nda Introduction & Ice Breaker Part A: What is Quality and Psychology Part B: The Challenge of Implementing Quality Systems Part C: The Measurement of Success Part D: Hands On Experience Q&A, Conclusions and Feedback Solutions Performance Through Culture
3. Y o urself Intr o duce Solutions Performance Through Culture Z
9. Perfection? Consistency? Eliminating waste? Fast delivery? Compliance with policies and procedures? Providing a good, usable product? Doing it right the first time? Free of defects? Total customer service and satisfaction? What is Quality? Delighting or pleasing customers? The Right Price? Solutions Performance Through Culture
10. What Is Quality? Quality is all about addressing effectively and accurately the … expectation gap ! Solutions Performance Through Culture
11. What is Psychology Industrial-Organizational Psychology is the area of psychology that uses psychological research to enhance work performance, select employee, improve product design, and enhance usability. Source: http://psychology.about.com/od/psychology101/f/psychfaq.htm Psychology is both an applied and academic field that studies the human mind and behavior. Research in psychology seeks to understand and explain thought, emotion, and behavior. Applications of psychology include mental health treatment, performance enhancement, self-help, ergonomics, and many other areas affecting health and daily life. Source: http://en.wikipedia.org/wiki/Psychology
12. To the R elevant V alue Delive S take holders R ing Solutions Performance Through Culture
16. An increase in customer loyalty 7 to 10 times more to the cost of recruiting a new customer than to keep an existing one! 5% An increase in loyalty of just 95% Lifts lifetime profits per customer by as much as 95%. 10% 2% in some sectors, equivalent to a cost reduction of Source: http:// www.brandkeys.com/whoweare /
