The document analyzes and compares several stores based on criteria like first attitude, environment, staff, products, and customers. Yves Rocher is described as the most comfortable and friendly store, creating a positive atmosphere with aromas and attentive staff. Stores like Zara and Pull & Bear also aim to shape customer opinions through their designs, though some aspects could be improved. Evaluating all criteria is important for a store to make a good impression on customers. The document encourages readers to observe stores and investigate how design influences shopping experiences.
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Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
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Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
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9. SPORTMASTER
Here is impulse
items at the cash desk.
Are You ready for winter? If
not - this seasonal products will
help you!
10. TABLE
Criteria Yves Rocher Zara Pull&Bear
Very comfortable
First Attitude atmosphere.
Serious format. The bold store!
Nice unobtrusive music and «a
Much more aromas, than A little dark and gloomy
Environment at other stores. interior. jeans smell» makes a special
mood.
Salers look friendly, but A young and kind staff,
Very affable girls, they pay
Staff attention to each visitor. some of them do this only wich try help you in every
on a formal level. trifle.
Any product has a tester, Difficult to find Some prices
Product there is also a impulsive... «a corner of discounts». difficult to find
Almost totally are Most of people go to the Most of people are
Custumers women between store just for kill 10-15 teenagers.
16 and 60. min. of their free time.
11. TABLE
Cretiria Children’s World Four Paws Sportmaster
A friendly brand style makes When you near the store
The huge sign, opened door,
First Attitude playful design. only positive opinion about you want make some
the store. sport right now.
Plays a infantile music, it’s not There is not any music, Nothing superfluous; some
Environment disturb, cash desk near but animals are too people can stay here more
entrance noisy. than an hour.
Salesmen tried don’t miss any Most of salesmen are
Staff customers, but forbid make girls aged by 18 to 23, Cheerful young people.
photos at the store. they are very friendly.
There is a special zone for Less available are Organized by
Product discount products; products animals cages (they are kinds of sport.
put on functionality. on a top of shelf).
Almost all people leave
Most of customers are
Custumers couples, average are 30 y.o.
Can’t touch animals! the store with some
purchase.
12. CHART
Also every store was appreciated on a scale
from 0 to 10 points in each criterion:
10
8
6
4
2
0
Customers activity
Product
Staff
Environment
First Attitude
Yves Rocher Zara Pull & Bear
Children’s World Four Paws Sportmaster
13. RESUME
Most comfortable and friendly to customers is Yves
Rocher store
Many details of a store design influence to a potential
purchaser, forming a subconcsious opinion
A store can get a good customer’s opinion only
through a positive evaluation of all criteria