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CLIENT
Moderately-sized medical
device manufacturing
company
Growing dramatically
CONSULTANT FIRM
Consulting firm specializing
in HR technology solutions
INTRODUCTION
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INTRODUCTION
INCONSISTENT hiring process
ENFORCE best practices
PROCESS management
Problem
Solution
POOR hiring results
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EMAIL. PHONE POST-IT-TO-SOCIAL-
MEDIA-AND-CROSS-
YOUR-FINGERS
DEDICATED RECRUITER
or
STRICT CHECKLIST
EXISTING
BUSINESS
PROCESS
GLOCO doesn’t have one; it has dozens!
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MUST Enforce a basic process framework
REQUIRED
FUNCTIONALITY
MUST Allow for individual office and division variations
within the framework
MUST Allow changes to be made on the fly by a business
user
MUST Automate the process whenever possible
MUST Integrate with the existing payroll system
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EXISTING
BUSINESS
PROCESS
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PROPOSED
BUSINESS
PROCESS
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BUSINESS
BENEFITS
JUSTIFICATION
GLOCO
Needs to grow by 20% each year for the next 5 years
Experiencing 18% turnover in new staff
Spends $27,000 in turnover costs for each lost employee
Spends $7,000 on each new hire
Spends $590,000/yr on all the disparate recruiting systems currently in use
~$34,000,000 expected to be spent on this problem
next year alone, most of that due to turnover costs
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ARCHITECTURAL
APPROACH
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ARCHITECTURAL
APPROACH
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KRONOS
WORKFORCE
READY
ORACLE
EMPLOYEE
DATABASE
BADGING
SYSTEM
INTEGRATION
GLOCO’S current recruiting process is paper based, so
there are a limited number of existing systems to
integrate:
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INTEGRATION
BADGE SYSTEM
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INTEGRATION
CUSTOM INTEGRATION
14 Generic Connections -
Medium Change -
Self Supported -
TOOL PROVIDED
INTEGRATION
- Fast to Implement
- High Quality
- 3rd Party Supported
- Minimal Invasiveness
MANUAL PROCESS
Long Term Strategy
Candidate for Decommission
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SOFTWARE
SOLUTION
A rules engine used to execute business
rules at runtime
PEGA 7
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RULES
A “rule” defines a single aspect of an
application such as a piece of business
logic or styling of the UI
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APPLICATION Rule B
RULE C
Rule A
RULE D
Pega 7 provides the ability to build fully-featured
applications from rules without writing any code
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RECRUITER
PORTAL
RECRUITING MANAGER
PORTAL
HIRING MANAGER
PORTAL
END USER
PORTALS
ACCESS GROUP RULES: Created for each type of user and mapped to one
of the three portals:
User interfaces for the portals will be
created using section rules
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2015DIVISION
ROLLOUT
MANUFACTURING & HR
SALES & SERVICES
BIZ TECH
DISTRIBUTION
Phase 1
Phase 2
Phase 3
Phase 4
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OPERATIONAL
READINESS
T3
TRAINING
Train GLOCO’s Education Team
to be Pega 7 System Architects
SUPPORT
Support the portals for 6 months
and the servers for 12 months
after go live, fixing bugs and
resolving integration issues
ENHANCEMENTS
Can be contracted out to create
new flows
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OPERATIONAL
READINESS
GLOCO
TRAINING
Train the users of the system in
each division. Additional training
given to Recruiting Managers
SUPPORT
Provide face to face support to
each division as the transition to
the new system occurs
ENHANCEMENTS
Recruiting Managers can modify
existing flows, GLOCO can create
new flows
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HIGH
MITIGATION
STRATEGY
INTEGRATION issues
CONTINIOUS DEPLOYEMENT and integration
Problem
Solution
USER RESISTANCE to Change and Acceptance
STAKEHOLDER buy in and support
TRAINING materials and user sessions
PHASED rolled out
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MEDIUM
MITIGATION
STRATEGY
CONTINUOUS changing requirements
ITERATING the gathering of requirements
Problem
Solution
COORDINATION and communication issues
SIGN-OFF by the business owners
INVOLVE IT and Central HR throughout
PHASED rolled out
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SUCCESS METRICS
Reduced Turnover
Turnover
Frequency of employees
leaving and joining
Faster Hiring Rate
Better Descriptions
40%
15%
35%
Time
Time between the
requisition open date
and a new hire
Description
How often a job
description is revised
POSITION
REPOSTING
RATE
Reduced: 90%
Timeline: 1 Year
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SUCCESS METRICS
Actual vs Requisition
Expectations
3 month feedback from
employee’s
Faster Hiring Rate
Better Descriptions
10%
NEW
EMPLOYEE
TURNOVER
Reduced: 10%
Timeline: 3 months
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SUCCESS METRICS
Automated
Integrated
Time difference between
the HR Employee DB
updated and each
system
Faster Hiring Rate
Reduced Errors
30%
20%
Manual Errors
Reduced updates to
each system
ONBOARDING
TIME
Reduced: 50%
Timeline: 9 months
