Masterbase® offers an advanced automation platform, Configware, that enables businesses to adapt quickly to changes like telecommuting and the impacts of the pandemic by automating processes without the need for extensive programming skills. The platform allows for flexible configuration of business processes, reducing development costs and increasing efficiency, as demonstrated by a successful case with Transbank, which enhanced their notification processes by 80%. With over 2,000 users and a range of preconfigured solutions available, Masterbase® supports companies in transforming their operations to achieve sustainable value over time.

1. Automate with MasterBase® today,
Ensure success tomorrow
Those who can adapt to changes with flexibly will
succeed even in the most unexpected circumstances.

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A catalyst such as the pandemic confirms that
companies must be, in essence, flexible to
changes and able to adapt quickly to them,
through new business proposals.
Telecommuting is one of those changes, not its
reason.
Automating processes helps you transform your
business to be able to adapt flexibly and
effectively
WHY your company can not wait?
"The impact on work is much deeper than simply
changing where people work."
"It is also fundamentally altering what work is done
and how we do it."

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Processes that require continuous
human intervention and are subject
to errors.
Processes exposed to peak periods or
critical moments.
Processes whose operation
depends on predefined rules.
Processes that consist of a
succession of actions that
are repeated cyclically.
Processes that involve long
hours of work (clients,
employees, contracts,
invoices).
Candidates to automate
Based on Rules
Daily Task
Error propensity
Scalable
Candidates to automate

4. MasterBase® Automation Platform
• MasterBase® offers an advanced automation platform that,
thanks to configware, allows companies to obtain or create
solutions capable of transforming their businesses at a high
speed of implementation, with simplicity and without the need
to incur high development costs.

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Benefits
Flexibility and adaptability
Time efficiency
Does not require developing Lower cost
It reduces the dependence on software
companies, since the required changes can
be made in-house, without waiting for an
external agent to make an evaluation, budget
and work plan.
All the tools available on the platform are
developed as pieces that fit together.
There are as many possible combinations as
there are business objectives.
Because the tools are previously defined and
it is not necessary to develop software,
configuring a process can take only a few
hours.
Configware has democratized the creation of
automation solutions, by removing barriers
such as the need to learn to program or have
a developer or digital expert.
This naturally means lower costs for the
company.

6. Configware
• Technology plays a key role in dealing with disruption, but not
just any technology, but rather one that allows companies to be
flexible to any disruption that occurs and that helps them adapt
effectively and that is where Configware is born

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Configware
Technological evolution
Hardware
Specific focus
in functionality
Focus on
functionalities
through code
Configure solutions
for particular needs
Software

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Configware
It consists of creating
solutions by configuring
processes, databases and
interfaces without the need
for software developers
Configware - Solutions

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Each process is structured in steps
that use the available tools, which
fit together flexibly, thanks to the
configurable power of configware.
Process
Our platform already has multiple tools that
meet different objectives, in such a way that a
specific combination configures a certain
business process, from generating and
sending a PDF document to processing
surveys.
Tools
Any platform or service in the cloud that offers
Web Services can be integrated, as a specific
tool, by configuring an automated process,
typical of a client
Web Services
We have virtual robots capable of reading the
processes configured by a user or creator and
executing them completely.
Autmatas
Our platform has thousands of automata
available to execute each step and task, until the
complete process is completed.
Components of a process

10. Interface
Drag and Drop process editor:
It has steps, tasks and preconfigured tools, which are presented to
the user as boxes or elements that can be incorporated into a
process, without the need to work directly on the code.

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Fundamentals
Spiral principle
Start by configuring small and limited
processes to the core of the business, which
can later be linked with other processes to
automate the entire organization.
The processes that are configured are
intended to carry out a transformation of the
data on which the process is executed.
The processes are configured in steps that
have an order. Each step, in turn, uses tools
arranged in tasks.
This sequentiality allows the results of each
task to be used by the following steps.
A process is configured in such a way that it
can be executed by several automata at the
same time.
Sequential
Simplicity
Simultaneity
Transformation

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Simplicity
That they be configured as
processes bounded each one to
an objective and in sequence
with others, as the data is
transformed.
That the objective of the process
is quickly recognizable and
understandable by a third party.
That the process can be quickly
reconfigured, avoiding
sequences with excessive
bifurcations.
Spiral principle
Accesible Reconfigurable Sequential

13. Ecosystem
• Our platform offers a complete digital ecosystem that allows a more
adaptable and flexible architecture. The best way to implement
digital transformation in your business and achieve sustainable
value over time.
• Value is not only generated by concentrating clients, users, creators
and consultants; Automated interactions and transactions are also
facilitated in a new multifactorial model with network effect.

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Ecosystem
Given their experience in using
the platform, they are able to
configure themselves processes
that automate their daily work.
USERS
More than 2000 users use the
platform
They need to automate critical
processes in their companies.
They are looking for consultants
who can do it quickly or ready-made
solutions that they can easily
configure to put into operation.
CUSTOMERS
More than 1000 clients in 10
countries
It is the place where you can find
solutions that some creator has
already designed. You can know
them, test them and decide if you
use them to solve the automation
needs you have in your company or
work.
STORE
Save time and money. Buy before
you build
They know the platform and its
possibilities. They have experience
in business processes
Together with your company, they
can build scalable automation
solutions, according to their
interests.
CONSULTING
Experts available for your needs
They have configured more
standard business process
automation solutions
They have put solutions in the Store
for them to be used by clients, users
and consultants.
CREATORS
Create solutions available to
the world

15. Case of success
The largest administrator of credit and debit card payment
processes in Chile, managed to increase its efficiency in notification
processes by 80% using MasterBase®.
Case of success

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Case of success
- Transbank
Context:
• The main credit and debit card transaction company in Chile
• Process thousands of transactions every month
• It has +120,000 points of sale of associated businesses
Problematic:
• There are transactions that have errors or are invalid.
• A team of people was used to process and notify them manually
(slow response).
Need:
• Automate a process that allows them to notify each
merchant weekly regarding invalid transactions.

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It allows to cross data of the associated businesses and their
transactions.
Schedule the weekly sending of a message with an attached PDF
detailing invalid transactions
• Retail
• Services
• Foods
• Travels
• Etc…
Invalid
transactions
Automated
process
Detailed report
Solution Automation process
Shops
associates
Transactions
objected
Documentation
requested
Related database
Automation example
+ +

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Implementing this automation using #Configware allowed to have the
process operational in less than 1 week, without the need to consume
time or development and programming resources.
The adjustments and modifications of the process are also carried out
quickly thanks to this methodology.
Growth in the opening rates of your email
marketing communications.
It managed to increase the coverage of
clients.
Reduced work times in the process of
notifications of objected transactions.
We turned to MasterBase® for its renowned track
record and we obtained a more than satisfactory result.
For us, it was an enormous human and technical effort
to carry out the entire process of objected transactions
from our clients - businesses.
Thanks to automation with MasterBase®, we managed
to reach 100% of our clients, improving the quality and
timeliness of information.
Now our team has more time to focus on our business
to improve services to our clients.
The MasterBase® team reacted very quickly and did an
excellent survey of the situation to achieve a positive
result in a couple of weeks.
“
“
Impact #Configware

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MasterBase in numbers