Presentation at OW2con'19, June 12-13, 2019 in Paris - Open Source UX, Duty to rescue

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Nicolas Vérité is product manager and entrepreneur in open source, president of LinuxFr.org and CEO at Nayego. He gave a talk at OW2con'19 focusing on user experiences of instant messaging throughout different technological revolutions of the last two decades.

Technology

Open Source UX
Nicolas Vérité, Nayego
Duty to Rescue!
OW2con, Paris, France
2019 June 13 Thursday
10:15-10:30

Co-founder, CEO @ Nayego
Writer, Moderator & Vice-President @ LinuxFr.org
Board of Directors @ XMPP Standards Foundation (XSF)
Nicolas Vérité
Nÿco
@nyconyco
nicolasverite
nicolas.verite@nayego.net

ICQ
AIM
Yahoo! Messenger
Jabber (XMPP)
NateOn
QQ
MSN/WLM
Gadu-Gadu
Psi
Gajim
Pidgin
Swift
Jitsi
Adium
Tkabber
Coccinella

Whatsapp
WeChat
LINE
XMPP (Jabber)
Viber
Google Talk/Hangouts
Telegram
ChatON
Hike
Facebook Messenger
Kik
BBM
KakaoTalk
Tango
Jongla
Libon
TextMe
Mood Messenger
Hoop
GagaGugu
Conversations
Xabber
ChatSecure
Yaxim

Slack
HipChat/Stride
Rocket.Chat
XMPP (Jabber)
Flock
Google Hangouts Chat
Mattermost
Let’s Chat
Gitter
Citadel by Thales
Ring
Zulip
Keybase
Matrix
Circuit by Unify
Cisco Spark Webex Teams
Microsoft Teams
Zang Spaces
Mittel MiTeam
Twist
Ryver
Flowdock
HiboxLoop Messenger
Steam Chat
Discord
?
Newmanity

OSS has a bad UX in IM
Can that be generalised to user-facing OSS?

UX, good opportunity for open source?
Open source, good opportunity for UX?

Two solutions?
A culture shift
A use case

eXperience Hacking (XH)
Merge, hybrid, cross-over: UX + dev
Cultural movement

Developers
eXperience Hacking
(XH)
DevOps
Growth Hacking
Sysadmin
Marketing/Sales
UX (UI)

UX
eXperience Hacking (XH)
Developers
Focus on usage problem, not (expressed) need (non-tech)
User testing, anthropology, observation, people
Sharing, openness, hacking
Value capture, power of collective intelligence

eXperience Hacking (XH)
So far...
User tests
Problems made obvious
Ideation on solutions
Mockups, UI, code

Nayego
Fourth generation of instant messaging
First usecase of XH

Nayego: Solve pain points of the third gen (team chat)
Silo, walled garden, massively centralised systems
Notification overload, never-ending interruptions
Chaos, clutter, mess, parallel conversations
Open Source, Open Standard, decentralised/federated/compatible
Intelligent control, analytics-based learning
Structure discussions, visual chat

Nayego: OpenSource innovations
Pure text => Visual overlay
Improves structure
Increases focus and attention
Visual
Kinesthetic Auditory
Reduces misinterpretation

eXperience Hacking (XH)
Culture of user tests and experiment
Twitter: @ExperienceHack3
Facebook: eXperience Hacking
http://bit.ly/eXperience_Hacking
Nayego
New generation team chat
Twitter: @GetNayego
Facebook: Nayego
https://www.nayego.net
Open Source UX
Duty to Rescue!
Try now!

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Presentation at OW2con'19, June 12-13, 2019 in Paris - Open Source UX, Duty to rescue

1. Open Source UX Nicolas Vérité, Nayego Duty to Rescue! OW2con, Paris, France 2019 June 13 Thursday 10:15-10:30

2. UX IM OSS

3. Social Use Techno

4. We can do better

5. Co-founder, CEO @ Nayego Writer, Moderator & Vice-President @ LinuxFr.org Board of Directors @ XMPP Standards Foundation (XSF) Nicolas Vérité Nÿco @nyconyco nicolasverite nicolas.verite@nayego.net

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14.

15.

16. ICQ AIM Yahoo! Messenger Jabber (XMPP) NateOn QQ MSN/WLM Gadu-Gadu Psi Gajim Pidgin Swift Jitsi Adium Tkabber Coccinella

17. First generation of instant messaging

18. Second generation of instant messaging

19.

20.

21.

22. Whatsapp WeChat LINE XMPP (Jabber) Viber Google Talk/Hangouts Telegram ChatON Hike Facebook Messenger Kik BBM KakaoTalk Tango Jongla Libon TextMe Mood Messenger Hoop GagaGugu Conversations Xabber ChatSecure Yaxim

23. Third generation of instant messaging

24.

25.

26. Slack HipChat/Stride Rocket.Chat XMPP (Jabber) Flock Google Hangouts Chat Mattermost Let’s Chat Gitter Citadel by Thales Ring Zulip Keybase Matrix Circuit by Unify Cisco Spark Webex Teams Microsoft Teams Zang Spaces Mittel MiTeam Twist Ryver Flowdock HiboxLoop Messenger Steam Chat Discord ? Newmanity

27. OSS has a bad UX in IM Can that be generalised to user-facing OSS?

28. UX, good opportunity for open source? Open source, good opportunity for UX?

29. Two solutions? A culture shift A use case

30. UX IM OSS XH Nayego

31. eXperience Hacking (XH) Merge, hybrid, cross-over: UX + dev Cultural movement

32. Developers eXperience Hacking (XH) DevOps Growth Hacking Sysadmin Marketing/Sales UX (UI)

33. UX eXperience Hacking (XH) Developers Focus on usage problem, not (expressed) need (non-tech) User testing, anthropology, observation, people Sharing, openness, hacking Value capture, power of collective intelligence

34. eXperience Hacking (XH) So far... User tests Problems made obvious Ideation on solutions Mockups, UI, code

35. Nayego Fourth generation of instant messaging First usecase of XH

36. Nayego: Solve pain points of the third gen (team chat) Silo, walled garden, massively centralised systems Notification overload, never-ending interruptions Chaos, clutter, mess, parallel conversations Open Source, Open Standard, decentralised/federated/compatible Intelligent control, analytics-based learning Structure discussions, visual chat

37. Nayego: OpenSource innovations Pure text => Visual overlay Improves structure Increases focus and attention Visual Kinesthetic Auditory Reduces misinterpretation

38. eXperience Hacking (XH) Culture of user tests and experiment Twitter: @ExperienceHack3 Facebook: eXperience Hacking http://bit.ly/eXperience_Hacking Nayego New generation team chat Twitter: @GetNayego Facebook: Nayego https://www.nayego.net Open Source UX Duty to Rescue! Try now!

Presentation at OW2con'19, June 12-13, 2019 in Paris - Open Source UX, Duty to rescue

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Presentation at OW2con'19, June 12-13, 2019 in Paris - Open Source UX, Duty to rescue