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Failing:
By an expert
George Bevis
How it (nearly) never is: Tide
How it usually is: SpeedSell (2008-2011)
• 150+ pitches
• Total raised: <£200k
• Returned to investors: £0
Why SpeedSell failed
Good
Customer proposition
Execution
Marketing / distribution
Management (obvs)
Bad
Unit economics
(Hard)
What failure looks like
1. Slow
2. Everyone takes it better than you
a. Staff
b. Investors
c. Customers
d. Partners (if they aren’t unpaid)
3. A relief
Why failure happens (mistakes you won’t make twice)
• Unit economics
• Customer lifetime value > 3x marketing cost
• Willingness to do something hard
• Management inertia
• “Board already agreed X”
• Insufficient paranoia
• Why won’t customers like this?
• Why will partnerships go wrong?
• Why might this hire be wrong?
• How can this stakeholder screw things up?
What to do when you’re failing
• Be honest
• With yourself (10% chance? 30% chance?)
• (Consider insolvency obligations)
• With investors: make it their problem too
• Be honourable
• Try to find jobs for all staff
• Insist on paying all staff salaries
• Pay creditors if you can (even out of own pocket)
• Look for a sale
After failure happens
• Well done! You got your “MBA”
• Cheaper than a real MBA
• Much more employable
• Investors won’t mind (unless they are jerks)
• No guilt (once you’re on £20k/month you’ll understand)
• EIS / SEIS
• Take 1-2 years, sort the bank balance, then do it again
• Your reputation won’t suffer if you’ve been honourable
Questions?

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Presentation at Octopus Wealth event about the role of failure in business.

  • 2. How it (nearly) never is: Tide
  • 3.
  • 4. How it usually is: SpeedSell (2008-2011) • 150+ pitches • Total raised: <£200k • Returned to investors: £0
  • 5. Why SpeedSell failed Good Customer proposition Execution Marketing / distribution Management (obvs) Bad Unit economics (Hard)
  • 6. What failure looks like 1. Slow 2. Everyone takes it better than you a. Staff b. Investors c. Customers d. Partners (if they aren’t unpaid) 3. A relief
  • 7. Why failure happens (mistakes you won’t make twice) • Unit economics • Customer lifetime value > 3x marketing cost • Willingness to do something hard • Management inertia • “Board already agreed X” • Insufficient paranoia • Why won’t customers like this? • Why will partnerships go wrong? • Why might this hire be wrong? • How can this stakeholder screw things up?
  • 8. What to do when you’re failing • Be honest • With yourself (10% chance? 30% chance?) • (Consider insolvency obligations) • With investors: make it their problem too • Be honourable • Try to find jobs for all staff • Insist on paying all staff salaries • Pay creditors if you can (even out of own pocket) • Look for a sale
  • 9. After failure happens • Well done! You got your “MBA” • Cheaper than a real MBA • Much more employable • Investors won’t mind (unless they are jerks) • No guilt (once you’re on £20k/month you’ll understand) • EIS / SEIS • Take 1-2 years, sort the bank balance, then do it again • Your reputation won’t suffer if you’ve been honourable