Ian McKenzie, the Director of ITD at the University of Limerick, outlines 11 directions for ITD to improve its governance, operations, and services. These include implementing a strategic plan aligned with ISO standards, a formal project management framework, improved procurement processes, enhancing support for teaching/learning and research, developing an IT architecture replacement plan, building business process reengineering capabilities, establishing a disaster recovery site, and increasing collaboration across Irish university IT departments. The goals are to engage stakeholders, standardize processes, facilitate sharing of best practices, and support the university's strategic objectives.

1. Direction of ITD
First Thoughts
Ian McKenzie: Director ITD , University of Limerick

2. Background

3. View on Directions of ITD
1. Governance / Portfolio Management
• Stakeholder engagement in project selection and
prioritization
2. Strategic Plan
• Develop new ITD strategic plan with alignment to ISO 9000
objectives
3. Project Management Framework
• Implement formal industry standard framework for the
management of projects
4. Procurement Governance
• Facilitate sharing sessions on what is actually used in UL
• Improved coordination of licencing purchases
• Long Term- Governance through policies and procedures
5. IT and the Student Experience
• Assist in sharing of best practice in use of ICTs in teaching
and learning (greater alignment with ITD and T&L)
• Long Term- move to single or defined platforms for students

4. 6. Communication with Students
• Improved communication and consultation with students in
relation to ITD activities
7. Facilitating Research
• Make supporting research a strategic priority for ITD
8. IT Architecture Planning
• Develop rolling replacement plan for core IT infrastructure
9. Business Process Reengineering (BPR)
• Build formal BPR functionality in ITD to assist in achievement
of improved organizational workflows and efficiencies
10. Disaster Recovery (DR)
• Establish fully functional DR site on North Campus for core
applications and systems
11.Collaboration and Shared Services
• Through development of a collaboration framework with the 7
University IT Directors

5. BASIC IT
SUPPORTIVE IT
QUESTIONS
EMAIL: ian.mckenzie@ul.ie