The document discusses the critical role of web-based communication tools in enhancing collaboration within organizations, particularly in service sectors. It highlights 15 essential platforms and software solutions that facilitate better communication and productivity, emphasizing the integration of these tools with intranet systems to streamline operations. Additionally, it addresses the shift towards remote work and the advantages of cloud collaboration in improving organizational agility and decision-making.

1. Presence of Web based
Communication in Organizations
with Reference to Service Sectors

2. Need of Communication platforms
and software

3. • Communication is essential to both relationships and to
business success. A Harvard Business Review study found that
employees in the modern workplace now spend around 80
percent of their time on activities that require collaboration
with other workers. In today’s business world, digital
communication is key to maximizing these interactions.
• The modern workplace is well on its way to a total digital
transformation, especially as the need to
effectively manage the growing number of remote employees
becomes a priority. However, all too many businesses suffer
from disparate, disjointed in-house applications. Your company
relies heavily upon key systems and applications for productivity
and communication. Is your current network of platforms and
software as efficient, effective and reliable as it could be?
• Communication platforms and software can be indispensable in
facilitating better collaboration and connection in-house as well
as with clients and partners. Your portal, intranet, learning
management and website can also benefit from these solutions.

4. 15 Essential Collaboration and Communication
Platforms And Software to Use that can be
used to connect and integrate your most
essential business components.

5. 1. Dropbox
Dropbox is one of the most efficient and user-friendly cloud sharing solutions.
Teams can use Dropbox to better manage shared files, reducing the need for
email and improving the collaboration between employees. Integrate with your
intranet solution so team members can easily insert their content into a team
workspace with just one click. Content can then be uploaded into Dropbox and
visually displayed. A content search function is also included.
2. Google Drive
Google Drive is another popular web based sharing platform. With a Google
Drive connector, users can readily access folders and files to boost productivity
and facilitate collaboration with your intranet solution.
3. Sharepoint
SharePoint is a web-based collaborative platform or an on-premise software for
your employees. Connect this with your intranet to map SharePoint content to
folders to allow for manual or automatic synchronization. You can also centrally
publish documents and SharePoint pages as well as images to your intranet.

6. 4. Skype for Business
Skype offers messaging, voice and video calls between people or groups of
people. This is a cost effective communication platform to communicate
with individuals located in a different country.
5. Box
Easily share documents, folders and files from your Box account through
an intranet. This allows for collaborating on your documents from just one
viewpoint.
6. Microsoft Office
Microsoft Office is a productivity software for organisations and
individuals. Connect it with your content management platform to easily
browse, edit and save stored documents directly from Microsoft Office.
7. Slack
Slack is a group messaging communication software with real-time
messaging, archiving and search for teams. You can also create private
spaces with fewer team members for more confidential information.

7. 8. Hubspot
Hubspot is an inbound marketing and sales platform that helps companies
attract visitors and convert them into customers. It offers email marketing
and lead nurturing, as well as social media management functionality.
Hubspot forms can be used on your website, to automatically pull contact
details directly into your Hubspot platform.
9. Campaign Monitor
Campaign Monitor allows you to manage email subscribers and track
results using different lists. Connect with your website so that information
for people who opt in is automatically pushed to this your Box platform for
seamless inclusion.
10. YouTube
Video is a must to succeed with marketing and promotion in today’s
marketplace. A YouTube connector will allow you to easily pull YouTube
videos into your website, including metadata and information such as title,
video duration and keywords. You can use and manage external content as
well without having to host it yourself.

8. 11. Salesforce
Salesforce web-to-lead forms can be easily created right from your
website with this handy platform. You can push leads from the website to
your sales team for fast follow up.
13. OneDrive
Get to your files and photos from anywhere, on any device. Share and
work together with anyone in your work and life. The OneDrive Connector
allows you to easily access files and documents stored in OneDrive within
your intranet or portal solution. Open, comment on, adjust and save
documents within the browser using Office 365 integration. This platform
facilitates much more effective collaboration.
14. Asana
Asana is a project management platform. Organise your tasks into shared
lists or boards for your initiatives, meetings and programs.
15. HipChat
Team chat that's actually built for business Persistent, searchable, and
loaded with goodies: group chat, video chat, screen sharing, and the
security your IT team craves.

9. • Which is best for your needs?
In today’s business climate, collaboration, communication and
connectivity are essential to success. Digital communication is key to
maximizing these interactions. Your business relies heavily on certain
systems, platforms and applications for effective communication and
productivity. So where do you start?
It might be time to ask yourself these questions:
• Are you making the most of popular social media platforms?
• Do you need to increase workflow and productivity?
• Are you managing the on boarding of new hires well and keeping
current staff in the loop?
• Is your business fully optimizing its communication and internal
connectivity?
• Is your website central to your online presence? Are the creation and
automatic updating capabilities user-friendly?
By understanding and identifying gaps, you will be in a better position to
choose the right technology for your organization.

10. Bringing these platforms and software together
• No single platform or software can meet all your needs. This is why it's so important to
choose ones that integrate with the existing platforms and software in your organization.
• Consider using an intranet as the foundation for your communication and collaboration
needs. There are two key benefits of using an intranet:
 It comes with built-in integrations to several third party platforms and software including
many of the ones mentioned above. It also comes with free API access, enabling either
your developers or the vendor's developers to extend the intranet as needed, as well as
to add new integrations specific to your needs.
 It comes with dozens and dozens of built-in features including social networking tools,
team workspaces, content publishing, document management and email marketing. It
has the ability to replace many of the functionality of standalone communication and
collaboration platforms and software.
 An intranet acts as a centralized hub for your staff, integrating to your existing systems;
making it easier for your admin staff to manage content and communication, and for the
rest of your staff to find this information and connect with each other.
.

11. Connect People With Productivity
Without information and communication, everything stops.
• A central hub.Help your people find what they need in seconds with
real-time access to the latest information and resources from one
place – regardless of where they are or what device they’re using.
• Single, trusted source.Let your intranet or portal become the single
trusted source so your people know where they can go to get what
they need fast and staff only need to update one version of
information.
• Complete digital workplace tools. With personalized homepages,
advanced search, easy to access forms, instructional videos, policies
and procedures, documents and knowledge bases - improving
productivity is a breeze.

12. COLLABORATION

13. Connect People With Each Other
In this digital and cubicle-bound age, it’s almost too easy for
individuals and teams to work in isolation. Developing a culture
of collaboration and open communication is no easy task.
• Quickly find people. Enable employees to quickly find and
locate the best person to assist them through the corporate
directory, with links to detailed employee social profiles and
the organization chart.
• Facilitate communication. Promote conversation across all
levels of the organizations and foster social interactions with
blogs, social Q&A, social profiles, social feeds, project
management tools and more.

14. CULTURE

15. Connect People With Your Organization
Success lies in your people; keep people engaged and give
them a reason to invest in your organization.
• Top down communication. Develop a CMS portal or
intranet that puts your organization's mission front and
centre - share news from leadership, highlight successes of
teams, manage events promoting new initiatives and
corporate outings, aggregate news from third party
sources and more.
• Bottom up communication. Encourage feedback and idea
sharing in dedicated social streams, micro-blogs, wikis and
team workspaces around topics and new projects.

16. Cloud Communication Platform Market
• Nowadays, most of the organizations are offering flexible working conditions
such as work from home for their employees to increase productivity. Cloud
collaboration has enabled the enterprises to save significant costs and
ensure updated communication with the employees working in remote
locations. As multiple users can edit, comment, share, upload, and perform
numerous tasks at the same time, the enterprises can save significant
amount of time and costs which was incurred in the on-premises model.
These solutions enable employees to reply via telephony, video
conferencing, instant messaging, and others even while travelling, further
improving the productivity. As the communication and collaboration has
become easier among employees, the enterprises have become more agile,
productive, and innovative. Thus, productive workforce generates positive
results and help in quick business decision making. Factor such as increased
productivity and reduced costs has enabled the enterprises to adopt the
cloud collaboration solutions for better outcome. This has provided the
service providers to focus on the cloud-based communication and
collaboration solutions and drive this market in long-run.

17. …Thank you...