We have all witnessed the devastating effects Mother Nature can cause throughout the year. As we look ahead to Spring, now is the time to prepare for the threats posed by spring storms and floodwaters. Your organization is more than just a place of business to your customers, employees and stakeholders. Your organization is a key aspect of their lives, and one that must be protected. If your organization is affected by adverse weather conditions, how well will you be prepared to serve those who depend on you in their time of need? Join the SBA and co-sponsor Agility Recovery as we welcome Agility CEO Bob Boyd who will share practical, applicable tips and best practices to mitigate the risks posed by spring weather conditions. These recommended steps and strategies are based on the thousands of successful business recoveries following weather disasters, including those related to flooding, tornadoes and severe storms.

1. Preparing for Spring Severe Weather
Today’s session will be recorded.
Links to the archived recording will be emailed
to all registrants automatically tomorrow.
For copies of the slides presented during today’s session,
please visit: http://agil.me/springstormprep

2. Agenda
‐ Preparing your Business for Spring Severe Weather
1. The Common Threats to Business
2. Planning: Before, During & After the Storm
A. Flood specifics
B. Tornado specifics
3. ZERO HOUR: When a major storm is imminent
4. Common Mistakes during Spring Storm Disasters
5. Additional Resources
‐ The Agility Story

3. Prepare to Survive.
Common Threats

4. Cedar Rapids, Iowa

5. Tuscaloosa, AL

6. Common Spring Storm Threats to Business
• Power Loss (70% of Recoveries)
• Flooding
• Property Damage (water, fire, wind, debris)
• Communications Disruption (voice & data)
• Electrical Storm Damage
• Supply Chain Disruption
• Employee Injury or Absenteeism
• Transportation Interruption
• Compromised Access to facilities

7. Prepare to Survive.
Before the Storm

8. Before the Storm: Common Planning Elements
• Update Employees on both the Threat and the Plan
• Ensure everyone knows their responsibilities
• Discuss contingency plans with key vendors and suppliers
• Conduct a Drill

9. Before the Storm: Common Planning Elements
• Ensure redundancies independent of cell or terrestrial networks as
much as possible
› 24‐hour phone tree
› Password protected web page (centralized emergency status)
› Previously Established Radio/TV/Print News Partners
› Call‐in recording system
› E‐Mail Alert System
› Text/Data Alert system
• Update Your Emergency Contact List
• Test Your Alert Notification System or Plan
• Ensure you can redirect your in‐bound voice calls

10. Before the Storm: Common Planning Elements
Start Simple: Create an Emergency contact list that
Emergency Contact List includes:
• Home Phone
• Alternate Mobile
• Personal E‐mail
• Family Contact Information
• Evacuation Plan
• Store Remotely for Easy Access
Setup Alert Notifications Program
• Explain Purpose
• Test Regularly
• Update regularly with any CHANGES
to your organization
• Train New Hires

11. Before the Storm: Common Planning Elements
• Notify customers of any planned interruptions to services

12. Before the Storm: Common Planning Elements
Utilize existing Social Media platforms
• Post real‐time status updates
• Direct public/employees to
alternate locations
• Provide emergency contact
information & instructions
• Allows easy “forwarding” of
information to other
audiences
• User‐Friendly, Searchable,
universal applicability, stable
platform

13. Before the Storm: Common Planning Elements
• Identify ahead of time your Power Requirements
• Top off fuel tanks in company vehicles & generators
• Obtain some petty cash for any incidental purchases following a
disaster if/when credit cards are not accepted
• Ensure the ability to charge mobile devices via car or solar
chargers

14. Before the Storm: Common Planning Elements
ASSIST EMPLOYEES
• Provide information and resources to help employees prepare
their own families:
• www.Ready.gov
• www.RedCross.org
• www.Do1Thing.com
• Cross‐train employees in all critical business functions
• Test any work‐from‐home solution or strategy PRIOR to the event
• Ensure all New Hires are up to speed
• Discuss precautionary plans with employees
(altered hours, facility location changes, work‐from‐home plans, etc.)
• Ensure all employees practice accessing email & voicemail
remotely

15. Before the Storm: Assemble Emergency Supplies
Employee Emergency Kits
• An emergency or disaster recovery kit should contain:
• Fresh water, Non‐perishable food, Flashlights
• Extra batteries, Battery‐powered AM/FM or NOAA radio
• First aid kit, Copies of important documents and records
• For a complete list of items, visit www.Ready.gov.
www.redcross.org
Workplace Recovery Kit
• CASH
• Recovery plan
• Hand Crank or Solar Chargers for Cell Phones
• Important records (Insurance policies, Fixed asset inventory, Contracts)
• Operating system install disks, Licensing keys, Passwords
• Letterhead
• Office Supplies:
• Stamps, Writing Utensils, Stapler/Staples, Tape
• Printer Paper, Calculators

16. Prepare to Survive.
During a Storm/Flood

17. SPECIFICS - Preparing for a Flood
• Postpone any receipt of goods, deliveries, couriers, etc.
• Raise critical equipment, supplies & elevators above flood levels
• Locate gas & electrical shut‐offs
• Secure fuel storage tanks
• Ensure accurate inventory of product on site
• Use sandbags or flood‐proof barriers to reinforce vulnerable sites
• Take critical hardware & records off‐site to a safe location
• Proactively redirect phones and update company website and/or
social media channels

18. SPECIFICS - Preparing for a Severe Storm
• Stay constantly informed to rapidly changing weather conditions
• Ensure easy access to shelter facilities or interior rooms
• Locate water, power and gas shut‐off locations
• Locate your emergency weather radio
• Ensure mobile devices are charged
• Have flashlights & extra batteries within reach
• Send home non‐essential personnel before conditions worsen
• Update website & social media as to hazardous weather policies

19. Prepare to Survive.
When a Storm is Imminent

20. ZERO HOUR: When a Storm is Imminent
• Follow the Plan (Be clear & decisive and trust the plan)
• Stay informed on the storm’s status (don’t get surprised)
• Enact Emergency Evacuation or Shelter‐in‐Place Plans for Employees
• Activate your Crisis Communication Plan
• Secure Facilities, Buildings and Inventories
• Don’t be complacent during downtime (losses can mount quickly)
• Avoid floodwaters and downed power lines
• Turn off and unplug all electrical equipment to avoid damage
• NEVER run a generator indoors
Remember: Life Safety is Paramount – Never Compromise
BE PREPARED TO SELF‐SUSTAIN FOR 72 HOURS OR MORE

21. Prepare to Survive.
Common Mistakes

22. Common Mistakes During Spring Storms
• Ignoring the Warnings
• Being unprepared for long term power and communications outages
• Unprepared for generator connection
(no transfer switch, no spider box, no fuel provider, and no
knowledge of load requirements)
• Failure to prepare for supply chain disruptions
• Failure to adequately stock emergency supplies
• Failure to communicate adequately with customers & employees
• Failure to obtain adequate insurance coverage for loss of use, loss of
revenue, and added expense
• Failure to establish emergency procedures and providers for call
forwarding, temporary power, communications provider, etc.

23. Prepare to Survive.
Additional Resources/Tools

24. Additional Resources - PrepareMyBusiness
• Detailed Preparedness and
Recovery Checklists:
www.PrepareMyBusiness.org
• Tornado Prep
• Flood Prep
• Disaster Kit Checklist
• Crisis Communications
• Phone Recovery Checklist

25. Additional Resources – Red Cross
• American Red Cross Checklists:
http://www.redcross.org/prepare/
disaster‐safety‐library
• Flood
• Tornado
• Thunderstorm
• Power Outage

26. Additional Resources - NFIP
• FEMA’s National Flood Insurance Program:
http://www.floodsmart.gov/

27. Additional Resources – Wireless Emergency Alerts
 National Weather Service’s “Weather Ready Nation” Emergency Alert System:
Register Here:
http://www.nws.noaa.gov/com/weatherreadynation/wea.html
Coming Soon!
Expected to begin in the June 2012

28. Prepare to Survive.
QUESTIONS?
Bob Boyd
President & CEO, Agility Recovery
bob.boyd@agilityrecovery.com
**This presentation has been recorded and a link will be sent
out tomorrow to all registrants.
**To download a copy of the slides from today’s presentation,
please visit http://agil.me/winterprep

29. The Agility Story
Bob Boyd, President & CEO, Agility Recovery

30. Agility Recovery ‐ History
Started by General Electric 24 years ago.
Saw a need to recover at or near the organization’s normal location.
Photo taken by
Agility Recovery team

31. What We Do
We provide 4 key Elements of
Disaster Recovery 1. Office Space: Everything
needed for your
employees & staff to
work
2. Power for the office
3. Communications:
Telephone and Internet
access
4. Computer System:
Computers, servers,
printers, fax

32. Culture of Success
General Electric built an
• 23 years
infrastructure to ensure success
• Rescued 1000’s
of members
• Never failed
Atlanta Distribution Center

33. New Vision
The industry focused on the needs of the Fortune 500.
This model is too expensive for most organizations.
In 2004, Agility defined a new vision.
Agility will bring disaster recovery solutions to
ALL organizations.

34. New Business Model ‐ ReadySuite
Agility created a solution that all organizations could afford.
For a small monthly fee, normally $495/month,
you can protect your hospital.

35. When You Become a Member
A continuity planner will contact Erin Mitchell Agility Rep
you and gather the info we need
to recover your operations if you
have a disaster. e.g.
• How many employees need to
be up and running?
• What are the power
requirements of the facility?
• Where do you store your data?
• How do you want your phone
calls handled during a disaster?
Ben Pritchard Member Services

36. When You Become a Member
All information is placed in a password protected site called myAgility.
myAgility is the foundation of your recovery plan.

37. When You Have A Disaster
• Agility’s operations team works
with you to determine your
needs.
• You only pay for Agility’s
out‐of‐pocket expenses:
 If we fly a technician to your
office to set‐up computers, we
charge you for the airfare, but
not the time.
 If you need a generator, we'll
deliver it and bill you our exact
costs.
 If you need a server, we take one
from our stock and ship it to you.
You pay for the shipping.
Agility Quickship Case

38. When You Have A Disaster
• Regardless if you have
Agility or not, you
would still have the
same recovery needs.
• But Agility will get it
done faster, cheaper
and more effectively.
• Most importantly, we
get it done every time.
ReadySuite Mobile Office

39. Disasters Happen
Sometimes they’re small like a phone outage.

40. Disasters Happen
Sometimes they’re big like a tornado.
Photo taken by
Agility Recovery team

41. Disasters Happen
If you don’t have a plan your organization
will be forever altered.
Photo taken by
Agility Recovery team

42. Disasters Happen
• During a disaster there are more
important things to focus on
instead of trying to rebuild your
infrastructure.
• When you’re most vulnerable to
being overcharged and
underserved, you will have a
partner you can trust:
 24 years
 1000’s of recoveries
 Never failed
• Agility doesn’t profit from your Bobbi Carruth Agility Member
Worthington Federal Bank
disaster.

43. Ask Yourself…
• Do you believe a disaster could happen?
• Do you believe that without a plan, your operations will suffer?
• Do you believe Agility, after 24 years and 1000’s of recoveries
will be there?
DCH Credit Union Agility Members
Tornado Recovery

44. Ask Yourself – Do You Believe?
If you answered, “Yes,” then Agility is a fairly easy decision.
We welcome you as a member.

45. Prepare to Survive.
QUESTIONS?
Bob Boyd
President & CEO, Agility Recovery
bob.boyd@agilityrecovery.com
**This presentation has been recorded and a link will be sent
out tomorrow to all registrants.
**To download a copy of the slides from today’s presentation,
please visit http://agil.me/springstormprep