This document discusses effective practice management. It describes Med e Mass, a leading practice management company in South Africa that provides software and services to 9500 doctors. Effective practice management involves implementing long-term strategic plans, protocols, and controls to improve organization, reduce reactivity, and allow doctors to make informed decisions for practice growth while managing risks like data security. A practice management system can deliver improved efficiency, productivity, financial information, correspondence capabilities, and mitigate cash flow risks through features like electronic billing, reporting, user-friendly interfaces, and innovation.

1. What is Effective
Practice Management
18 January 2013

2. Who is Med e Mass
 Subsidiary of Bytes Healthcare Solutions
 Leading Practice Management company
 Sister company is the MediSwitch
 9500 doctors
 Footprint 4 regions and 48 dealers
 Product Development Manager and 2 development teams
 National support call center
 Western Cape – in house support center for personal touch.

3. As a Healthcare Provider you have
many roles!
Charity
Community
Representative
Financial
Whizz
Human
Being
Investor
Director
Decision Maker
Businessperson
Employer/
Employee
Counselor
IT user
Administrator
Medical Practitioner
Marketing/
Salesperson

4. Practice Management
Needs to be Effective & Proactive

5. What does Effective Practice
Management Mean??
 Long term strategy for growth, retention , profitability and patient
satisfaction
 Proactive, rather than reactive management of your practice
 Implemented protocols that reduce the need for intuition in running
your practice
 Organization of reliable data that is easy to access and allows
you to make informed decisions for the growth of your practice
 Risk management - data security key element
 Financial controls allowing good governance.

6. What does Effective Practice
Management Offer You??
 Turn-around time for payment from medical aids is reduced
 Turn-around time for problem resolution smaller
 Documented events for auditing purpose
 Verification and Control of patient information
 Saves you Time
 Saved time goes into improving your Practice Management

7. Key Deliveries Of A Practice
Management System
 Improved practice efficiency
 Improved practice productivity
 Improved patient financial information
 Improved correspondence, marketing, and
practice analysis capabilities
 Mitigate the risks of cash flow

8. Key Deliveries Of A Practice
Management System
 User Friendly
 Efficiency
 Integrity
 Security/Tracking
 Reporting
 Innovation
 Communication

9. Process Flow
 Copy of Id
 Copy of Medical Aid
 Proof of address (FICA)
 General details
 Benefit checks
 ID Validation
 MSV (Switch)
 (Id no, Medical aid no,
Dependant no, etc.)
 Appointment diary

10. Process Flow
 Examination of
patient
 Diagnosis
 Treatment plan
 Appointment Diary
 ICD10 list
 BHF coding
 Billing / Receipting
(where applicable)
 Clinical Notes

11. Process Flow
 Physical Billing
 Receipting
 Statements
 Electronic claiming
 BHF coding / updated medical Tariffs
 ICD10 listing
 Macros
 Medical Aids (Medprax)
 Dot matrix / Laser statements
 EDI
 Management Reporting
 Audit trails, Cash flow, T/Over analysis,
 User security

12. The need for control
within the system
Need to keep track within the
system
Appointment diary per
individual, room, equipment,
department
Financial reports, age analysis
 Demographic reports
Managing claims through EDI

13. Revenue Management
EDIEDI CASHCASH
Single source of receipts
of payments
Easy reconciliation
Significant fraud-mitigating
assurance
Single source of receipts
of payments
Easy reconciliation
Significant fraud-mitigating
assurance
Cheque,
Credit Card
EFT
Cheque,
Credit Card
EFT

14. Credit Control
 Effective management of outstanding debt
 Protocols and procedures

15. Financial Reports- Control
Med-e-Mass has a fully comprehensive set of
Financial reports that balance perfectly at
month end to give the user a fully balanced
set of financial records these include:
»The Age Analysis
»Turnover Analysis
»Audit Trails
»VAT Report
»Transaction Search Reports

16. In closing
We offer our customers a complete solution
Covering
 PMA software
Medical aid claims
Credit card facilities
Hardware requirements
Peace of mind

17. Questions ??

18. THANK YOU